Ninja trader market replay support?

August 13th, 2021, 02:38 PM

Hi,
I use Ninja market replay on weekends to do some testing/backtesting. I recently had a computer crash at home which wiped out everything including the e-mail NT Market replay sent to me years ago with my subscription key. Thankfully my VPS is running fine BUT I never installed Market replay on that machine.

Here's the problem; Ninja trader Market replay support will not answer any of my e-mails. I have been trying to contact them for the past week (sent 4 e-mails in total). I get a standard response e-mail from them but they never follow up.

Does anyone know of a phone contact number or some other way to contact them? Alternatively, does anyone know of a data vendor that is similar? I don't want to save data to the VPS as I prefer to keep it as clean as possible for trading.

August 15th, 2021, 06:43 PM

7:00 AM CST to 4:00 PM CST Monday - Friday.
Email address is [email protected]
Direct phone line is +1-312-423-2230 or you can call Toll Free at +1-800-496-1683.
Platform Support at [email protected]

August 16th, 2021, 06:29 AM

Skistr

7:00 AM CST to 4:00 PM CST Monday - Friday.
Email address is [email protected]
Direct phone line is +1-312-423-2230 or you can call Toll Free at +1-800-496-1683.
Platform Support at [email protected]

This for NinjaTrader support, @Wartrace has troubles contacting a 3rd party vendor, selling market replay data.

August 16th, 2021, 02:24 PM

FYI- I finally made contact with them. Apparently, there was some sort of problem with the e-mail contact and they didn't receive my requests. It is all taken care of now. Thanks for the help.
I want to stress this was not the fault of Market replay data.com All is good

Ninja trader market replay support?

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Ninja trader market replay support?