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NT 7 charts and instrument names will not load
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Created: by pdgage Attachments:0

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NT 7 charts and instrument names will not load

 
Newark, New Jersey
 
 
Posts: 1 since Apr 2012
Thanks: 4 given, 1 received

NT 7 charts and instrument names will not load

Hi All-
I have been an options trader for approx 11 years. I am new to seriously trading futures (planning to do so full time) and currently on NT7. I was having problems loading one of my charts (GC)- the chart did not load, nor did the instrument display. I disconnected and reconnect my data feed and now none of the charts load. I have 6 days loaded and I am using the current contract month in each case.

I read something on this forum re deleting the cache, but i have no idea how to do so. Advice would be valuable and appreciated!


Last edited by pdgage; February 8th, 2020 at 07:10 AM.
The following 2 users say Thank You to pdgage for this post:
 
 
New York
 
Trading Experience: Advanced
Platform: mt4
Favorite Futures: gold
 
Posts: 4 since Nov 2019
Thanks: 1 given, 1 received

Great

 
 
Administrator: Retired Backtester
Rennes France
 
Trading Experience: Advanced
Platform: NinjaTrader
Broker/Data: IB/Kinetick
Favorite Futures: Futures
 
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Posts: 3,604 since Jun 2009
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pdgage View Post
Hi All-
I have been an options trader for approx 11 years. I am new to seriously trading futures (planning to do so full time) and currently on NT7. I was having problems loading one of my charts (GC)- the chart did not load, nor did the instrument display. I disconnected and reconnect my data feed and now none of the charts load. I have 6 days loaded and I am using the current contract month in each case.

I read something on this forum re deleting the cache, but i have no idea how to do so. Advice would be valuable and appreciated!

Close Ninja and delete what's in "My \Documents\NinjaTrader 7\cache\".
But I'm not sure it's your problem here.

Success requires no deodorant! (Sun Tzu)
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Dallas, Texas
 
Trading Experience: Advanced
Platform: Ninja Trader 8
Broker/Data: Ninja Trader Brokerage/NT8
Favorite Futures: CL, CG
 
Posts: 12 since Mar 2019
Thanks: 4 given, 3 received


pdgage View Post
Hi All-
I have been an options trader for approx 11 years. I am new to seriously trading futures (planning to do so full time) and currently on NT7. I was having problems loading one of my charts (GC)- the chart did not load, nor did the instrument display. I disconnected and reconnect my data feed and now none of the charts load. I have 6 days loaded and I am using the current contract month in each case.

I read something on this forum re deleting the cache, but i have no idea how to do so. Advice would be valuable and appreciated!

Move on. Bite the bullet and move Ninja Trader 8.

 
 
Málaga, Spain
 
 
Posts: 1 since May 2018
Thanks: 0 given, 0 received

Reinstall

I think best idea is uninstall NT7, clear all folders around NT7 and install again.
Happy trading
Alex

 
 
Brisbane QLD Australia
 
Trading Experience: Intermediate
Platform: NinjaTrader
Favorite Futures: FX
 
Posts: 8 since Jul 2013
Thanks: 2 given, 5 received

Potential fixes

NT7 is still useful, although NT8 is preferred where possible.

For the issues you are experiencing, uninstall/reinstall may be a way to go, but you could first try these:

1. Look in the latest MyDocuments\NinjaTrader 7\trace\trace.<date>.txt file for any errors. Sometimes there will be errors that are "usual", but still check for anything that looks suspicious. If any obvious issue, contact NT Support.

If no obvious errors:
1. Close NT7
2. In MyDocuments\NinjaTrader 7\cache, delete all folders/files [Do NOT delete the \cache folder itself!]
3. In MyDocuments\NinjaTrader 7\db, there is at least one .sdf file and several folders (e.g. cache, data, day, minute, tick). WITHIN EACH of these folders, delete all folders/files [Do NOT delete the individual folders in \db themselves, and do NOT delete any .sdf files!] The result will be \db still containing all its original folders, but the folders themselves will be empty; and all .sdf files will still be there.
4. Run NT7 and see if that has resolved the issues. If so, great!

If the issues are still there, then do this:
1. Close NT7.
2. In MyDocuments\NinjaTrader 7\workspaces, delete all files [Do NOT delete the \workspaces folder itself!] NOTE: This will lose all your pre-defined workspace settings; typically, this is not a major problem, since it's usually just the windows you've created and saved in the workspace. It should not affect your overall NT7 settings.
3. Run NT7 and see if that has resolved the issues. If so, great!

If not, you can uninstall/reinstall as a last attempt to resolve this yourself:
1. Close NT7.
2. Uninstall.
3. Now perform the steps above also!
4. Reinstall.
5. Run NT7 and see if that has resolved the issues. If so, great!

If not, contact NT Support.

Hope this helps.

 
 
Dallas, Texas
 
Trading Experience: Advanced
Platform: Ninja Trader 8
Broker/Data: Ninja Trader Brokerage/NT8
Favorite Futures: CL, CG
 
Posts: 12 since Mar 2019
Thanks: 4 given, 3 received


pdgage View Post
Hi All-
I have been an options trader for approx 11 years. I am new to seriously trading futures (planning to do so full time) and currently on NT7. I was having problems loading one of my charts (GC)- the chart did not load, nor did the instrument display. I disconnected and reconnect my data feed and now none of the charts load. I have 6 days loaded and I am using the current contract month in each case.

I read something on this forum re deleting the cache, but i have no idea how to do so. Advice would be valuable and appreciated!

NT7 is on it’s way out. I understand not switching to it because you understand what NT7 is and how to move around in it. I resisted changing for the same reason for a while. You’ll be happier in the end when you switch.


 



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