Welcome to NexusFi: the best trading community on the planet, with over 150,000 members Sign Up Now for Free
Genuine reviews from real traders, not fake reviews from stealth vendors
Quality education from leading professional traders
We are a friendly, helpful, and positive community
We do not tolerate rude behavior, trolling, or vendors advertising in posts
We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community. It's free for basic access, or support us by becoming an Elite Member -- see if you qualify for a discount below.
-- Big Mike, Site Administrator
(If you already have an account, login at the top of the page)
Hi All-
I have been an options trader for approx 11 years. I am new to seriously trading futures (planning to do so full time) and currently on NT7. I was having problems loading one of my charts (GC)- the chart did not load, nor did the instrument display. I disconnected and reconnect my data feed and now none of the charts load. I have 6 days loaded and I am using the current contract month in each case.
I read something on this forum re deleting the cache, but i have no idea how to do so. Advice would be valuable and appreciated!
NT7 is still useful, although NT8 is preferred where possible.
For the issues you are experiencing, uninstall/reinstall may be a way to go, but you could first try these:
1. Look in the latest MyDocuments\NinjaTrader 7\trace\trace.<date>.txt file for any errors. Sometimes there will be errors that are "usual", but still check for anything that looks suspicious. If any obvious issue, contact NT Support.
If no obvious errors:
1. Close NT7
2. In MyDocuments\NinjaTrader 7\cache, delete all folders/files [Do NOT delete the \cache folder itself!]
3. In MyDocuments\NinjaTrader 7\db, there is at least one .sdf file and several folders (e.g. cache, data, day, minute, tick). WITHIN EACH of these folders, delete all folders/files [Do NOT delete the individual folders in \db themselves, and do NOT delete any .sdf files!] The result will be \db still containing all its original folders, but the folders themselves will be empty; and all .sdf files will still be there.
4. Run NT7 and see if that has resolved the issues. If so, great!
If the issues are still there, then do this:
1. Close NT7.
2. In MyDocuments\NinjaTrader 7\workspaces, delete all files [Do NOT delete the \workspaces folder itself!] NOTE: This will lose all your pre-defined workspace settings; typically, this is not a major problem, since it's usually just the windows you've created and saved in the workspace. It should not affect your overall NT7 settings.
3. Run NT7 and see if that has resolved the issues. If so, great!
If not, you can uninstall/reinstall as a last attempt to resolve this yourself:
1. Close NT7.
2. Uninstall.
3. Now perform the steps above also!
4. Reinstall.
5. Run NT7 and see if that has resolved the issues. If so, great!
NT7 is on it’s way out. I understand not switching to it because you understand what NT7 is and how to move around in it. I resisted changing for the same reason for a while. You’ll be happier in the end when you switch.
