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The fact is that NT Platform support was investigating this.
On the phone and through TeamViewer, they could see my charts. They told me that even on their side, they had still TWO different 10 seconds chart: one from the same data feed as mine CQG and their second was getting data from Kinetick.
Ended the conversation recognizing me there was a clear problem and had to be investigated and that they would keep me updated.
We strongly agreed that those 3 charts,obviously, should look the same (all 10 seconds chart: 1 from me, and 2 from their tests).
Some days later they 'close' the ticket: Thanks for your patience and information provided.
We were able to determine and verify with the data source that for a brief time data was coming in delayed.
We have verified the NinjaTrader platform was working as expected.
I have continued to monitor the data and have not seen this occur again at this time. However, the data source is evaluating and working to prevent such delays from occurring going forward.
I feel disappointed, expect more.
Somehow I reopened it today and call again for help and ideas to resolve or workaround it.
Perhaps it is not the same problem but; with latest NT 7.0.1000.40 and NT 8.0.18.1
I just did not receive data for nearly 50 seconds.
Same behaviour on 2 NT versions.
I realize did not get data for this time period. Last bar 11:32:50 to next bar 11:33:40, US EST Time
What is the problem? Is it only my end in this case? It's nearly 50 seconds of NO DATA!
On Nt8 If I try reloading historical still shows same chart as Nt7.
What can it be?
Tried closing connection and reconnecting and it is showing the same gap in the middle of the session.
(sorry for the cluttered indys on it. Gap issue remains clear enough)
Showing 1 minute and 10 seconds for detail.
Loaded same 10 seconds chart on NT8 with Interactive Brokers data feed and gap problem shows the same.
To realise the 50 seconds of data missing, mind that each minute has 6 10seconds bars, but from bottom you can see there are 5 missing bars between 11:32:50 and 11:33:40, US EST Time
The idea behind NTP is to poll on a longer and longer interval a reference server, to be able to measure accurately small differences. If your clock only drifts from a couple nanoseconds per minutes, you need a longtime interval to be able to measure this difference. This is why you need to use long time intervals. Problem is that this only works well if time drift is constant, which is the case of a dedicated tile server in a temperature controlled room, but not really the case of a user PC
Thank you!
I understand by now that the problem comes from the data feed provider, and that there are other things-in-betweeen.
Please, which data feed provider did you use on your chart provided?
Thanks also to Harry that provided me a picture of the Kinetick data feed chart for comparison, it has no gaps and shows the bars that differ.
