Ask Me Anything (AMA) with NinjaTrader Client Services

August 4th, 2022, 04:59 PM

NT Brokerage

Hello,

Not a problem, happy to reply here.

In order to access the Nano Bitcoin futures product, you would simply add this product to your chart in NinjaTrader 8. For ease of access later, we recommend adding this instrument to your Instrument List.

How to Add an Instrument to an Instrument List

Once complete, you would simply navigate to your chart and select the BIT instrument from your product list.*

The Nano Bitcoin futures contract (BIT) will operate on the two nearest months, with the current month being the front month. The current month contract will expire on the last Friday of the month, at which point you would rollover your contract to the new front month.

How to Rollover a Contract

You can find additional contract specifications for BIT here.

Please Note:*BIT is not available in NinjaTrader 7 by default, only in NinjaTrader 8. In order to add this contract, please follow the instructions in the video below.*

How to Add the BIT Instrument in [AUTOLINK]NinjaTrader[/AUTOLINK] 7

I hope this helps. If we can be of further assistance, please let us know.*

Hi @NinjaTrader you missed the Main Question:
Let's say you have a "live" trading account and are not subscribed to any data package.
Where does one get the "Free" data for the BIT?

Thanks in advance

NT Brokerage · August 4th, 2022, 08:12 PM

learning0101

Hi @NinjaTrader you missed the Main Question:
Let's say you have a "live" trading account and are not subscribed to any data package.
Where does one get the "Free" data for the BIT?

Thanks in advance

Hello,

The data is enabled on your live account by default, and no data subscription is necessary.

If you add the product BIT to your chart you should see the data.

Feel free to reach out to us should you need further assistance.

Thank you.

NT Brokerage · August 4th, 2022, 08:16 PM

billmcg

you are not answering the question: Why on my daily settlement statement is there a 12$ fee for market data when you advertising sent to traders days this:
New Nano Bitcoin Futures allow traders to easily go long or short Bitcoin with commission-free trading, $25 margins & $0 market data fees.

Hello,

Apologies for the confusion.

The $12 Market Data fee is for access to the CME bundle subscription. The BIT contract does not require that subscription and is enabled for all live accounts by default.

Please reach out to us should you require further assistance.

Thank you.

August 5th, 2022, 09:12 AM

Yes I am very sorry, this has nothing to do with BIT futures, it is a monthly deduction. I am very sorry for the confusion/

August 5th, 2022, 01:03 PM

Hello @NinjaTrader @NT Brokerage

Is your Contact Support working on the NT site? I have submitted two requests over the past 24 hours on 2 different devices. I have not received a email that the requests were received or contacted by a support rep. After the submit case button is pushed it says the information was received. For past requests I have received a email immediately and have been contacted within a hour or two.

Link Here:https://support.ninjatrader.com/s/contactsupport?language=en_US

Thanks!
Robert

NinjaTrader · August 5th, 2022, 01:28 PM

Silver Dragon

Hello @NinjaTrader @NT Brokerage

Is your Contact Support working on the NT site? I have submitted two requests over the past 24 hours on 2 different devices. I have not received a email that the requests were received or contacted by a support rep. After the submit case button is pushed it says the information was received. For past requests I have received a email immediately and have been contacted within a hour or two.

Link Here:https://support.ninjatrader.com/s/contactsupport?language=en_US

Thanks!
Robert

Thanks Robert, I will escalate to make sure that this is working. Robert, if you PM me the email address you used in the support form, I will be sure to have someone follow up with you as well.

Ray

August 5th, 2022, 02:27 PM

NinjaTrader

Thanks Robert, I will escalate to make sure that this is working. Robert, if you PM me the email address you used in the support form, I will be sure to have someone follow up with you as well.

Ray

Thanks Ray! Sent you a PM.

Robert

October 30th, 2022, 02:16 PM

NINJA TRADER QUESTION: Will the new portal accept all of the indicator work we have purchased or will there be trouble adapting these many items we have purchased and created templates for ????????????????????

November 1st, 2022, 07:35 PM

NT,

I cannot log in to the new brokerage portal. I tried to create a new password and username and I received the message "unrecognized permission code". What is this??? Support said some customers have this problem and recommended I try another browser.

I tried Chrome and FireFox These are common browsers. Why isn't this working? I shouldn't have to jump through hoops to access my account / money. I didn't request this, it was pushed to me.

This is UNACCEPTABLE. I tried all day to get this to work.

Was this new portal not tested before asking Clients to use it???

NinjaTrader · November 1st, 2022, 08:58 PM

billmcg

NINJA TRADER QUESTION: Will the new portal accept all of the indicator work we have purchased or will there be trouble adapting these many items we have purchased and created templates for ????????????????????

The portal is separate from your NinjaTrader desktop installation. It will not impact your indicators and/or templates. Sorry if I misunderstood your question.

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