Ask Me Anything (AMA) with NinjaTrader Client Services

NinjaTrader · April 7th, 2023, 01:07 PM

faithdefender

I am not sure how this helps me? I purchased a multi broker on top of the lifetime license so are you saying by logging into the platform to access the other Broker, I am charged for logging in? Or am I not understanding? Plus you took away the OandA data feed, and that didnt help me as a customer.

Hello,

Apologies for the confusion.

For a multi-broker connection this is not applicable.

April 11th, 2023, 07:42 AM

Hi NT.......

Is the Attention: NT Annual Update Needed! email sent out today real or phishing. The linked survey asks alot of personal questions...........Cant be too careful these days

Thanks
Bruce

See attached

NinjaTrader · April 11th, 2023, 08:00 AM

trymph

Hi NT.......

Is the Attention: NT Annual Update Needed! email sent out today real or phishing. The linked survey asks alot of personal questions...........Cant be too careful these days

Thanks
Bruce

See attached

Hello,

Thanks for the post.

This email is legitimate and is coming from NinjaTrader. If you have completed the annual update, thank you.

If you would like more information about this request please see here - Why Does [AUTOLINK]NinjaTrader[/AUTOLINK] Request Annual Updates of Customer Information?

Thank you.

April 21st, 2023, 09:42 PM

Joseph Connors

To avoid the $25 fee all you need to do is execute 1 trade, in & out, of 1 contract of one of the micros. The total cost is around 1 dollar. That's nothing.

What do you mean that's nothing? That's a dollar!
This is the dollar they counting on, and on, and on - for business this is many, many, many dollars! ;-)

April 30th, 2023, 06:34 AM

NinjaTrader

Hello,

Thanks for the post.

We are just awaiting final confirmation, so hope to be able to offer SEPA to our customers very soon.

NinjaTrader

Hello,

Thanks for the question.

This remains a top priority for us and our international customers, and we are still finalizing the account setup with Barclays.

We hope to share some good news here shortly.

Thank you.

@NT Brokerage

Re: SEPA payments

The months pass by and still no progress ?

Many thanks.

May 10th, 2023, 04:37 AM

NinjaTrader

Hello,

Thanks for the post.

We are just awaiting final confirmation, so hope to be able to offer SEPA to our customers very soon.

NinjaTrader

Hello,

Thanks for the question.

This remains a top priority for us and our international customers, and we are still finalizing the account setup with Barclays.

We hope to share some good news here shortly.

Thank you.

zt379

@NT Brokerage

Re: SEPA payments

The months pass by and still no progress ?

Many thanks.

@NT Brokerage

May I ask what progress has been made regarding SEPA payments.

The question was first raised here in post 421 four months ago (January 2023).

Many thanks

May 10th, 2023, 08:29 AM

zt379

@NT Brokerage

May I ask what progress has been made regarding SEPA payments.

The question was first raised here in post 421 four months ago (January 2023).

Many thanks

Well, seems like you can ask anything - does mean you will receive the answer.
I have suggested Answer Anything thread - but without response!

NinjaTrader · May 10th, 2023, 11:17 AM

zt379

@NT Brokerage

May I ask what progress has been made regarding SEPA payments.

The question was first raised here in post 421 four months ago (January 2023).

Many thanks

Hello,

Thank you for your patience on this.

We are pleased to announce that you can now use SEPA (Single Euro Payments Area) as a convenient and cost-effective method of transferring funds to your NinjaTrader account. SEPA transfers offer a number of benefits over traditional wire transfers, including:

� Low cost: SEPA transfers are generally low-cost or even free, making them an economical option for transferring funds
� Fast: SEPA transfers typically take one business day to clear, allowing for quicker receipt of funds
� Secure: SEPA transfers are highly secure and use encryption to ensure that the transactions are safe from fraud or unauthorized access
� Easy to use: can be initiated online, over the phone, or through a bank branch
� Wide coverage: SEPA transfers can be sent from 36 countries

To get started with SEPA transfers, please visit the Transfers section of your NinjaTrader account.

NinjaTrader Account Dashboard

You can find helpful instructions in the link below, or as always, please reach out to our Client Services team if have any questions.

How to Deposit via SEPA

Thanks again.

May 10th, 2023, 11:50 AM

NinjaTrader

Hello,

Thank you for your patience on this.

We are pleased to announce that you can now use SEPA (Single Euro Payments Area) as a convenient and cost-effective method of transferring funds to your NinjaTrader account. SEPA transfers offer a number of benefits over traditional wire transfers, including:

� Low cost: SEPA transfers are generally low-cost or even free, making them an economical option for transferring funds
� Fast: SEPA transfers typically take one business day to clear, allowing for quicker receipt of funds
� Secure: SEPA transfers are highly secure and use encryption to ensure that the transactions are safe from fraud or unauthorized access
� Easy to use: can be initiated online, over the phone, or through a bank branch
� Wide coverage: SEPA transfers can be sent from 36 countries

To get started with SEPA transfers, please visit the Transfers section of your NinjaTrader account.

NinjaTrader Account Dashboard

You can find helpful instructions in the link below, or as always, please reach out to our Client Services team if have any questions.

How to Deposit via SEPA

Thanks again.

@NT Brokerage

Many thanks for the update.

For clarity can you confirm is SEPA available to also withdraw funds from a Ninjatrader account ?

I imagine it would be otherwise it defeats the purpose of reducing these costs for international clients.

However your post refers to depositing funds in to a Ninjatrader account as does the the "How to Deposit" link.

Also will your Account Fees web page be updated because it doesn't mention SEPA and the "Withdrawal" section still list a �50 (UK) fee for international wire transfers:-

https://ninjatrader.com/pricing/account-fees/

In the "How to Withdraw funds" section is SEPA listed as well as wire transfer and cheque ?

https://support.ninjatrader.com/s/article/How-can-I-withdraw-funds-by-wire-transfer-or-check?language=en_US

Appreciate your clarification and thanks again for the update.

May 13th, 2023, 11:49 PM

does ninjatrader offer faster execution time than say, TDA ?

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