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Ask Me Anything (AMA) with NinjaTrader Client Services
I agree that it is unacceptable and I am sorry for your troubles today. While I am not in a position to explain why this is not working in your case, I do hear what you are saying and I have escalated this to the appropriate person.
Ray
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
Can you help answer these questions from other members on NexusFi?
You are welcome and glad its now working for you. Again, sorry for your wasted time today
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
Kinetick has been out since at least Saturday--11/14/22--morning.
There has been no communication from anyone regarding the outage.
There has been no response to emails.
A number of people have posted this issue on the NT forum.
There has been no response from NT.
At the very least customers deserve an explanation.
Very unprofessional.
I am sorry, I was unware of this outage. I will look into this and report back.
Ray
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
Update: IQFeed, the infrastructure provider powering Kinetick is experiencing difficulties. We are in communication with them and will provide updates as they work to resolve the problem as we receive them. Thanks for your patience and understanding.
Ray
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
Please try to logon again, I am able to logon now.
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
It was bad enough thinking that the lack of response was due to bad customer service.
It's worse knowing that at 11 am eastern Monday NT was unaware of outage of its own data feed that began on Saturday morning.
In spite of the fact that multiple users had posted the issue to the NT forum and emailed support (a word that I am hesitant to use based on my experience. Not just with this issue.).
BTW, yes, kinetick is now working again.
Thanks for your help.
I posted that I was unaware of the outage, not the company. As a company, we were aware we just did an unacceptable job communicating with clients. We deserve black eyes for that. I am not involved in daily operations of the company anymore. My official title is Founder and Executive Chairman.
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
