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Ask Me Anything (AMA) with NinjaTrader Client Services

  #341 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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GoodTrading View Post
I just wanted to try out the software and I was told by the support team in emails that I had to provide:

Residential Address Verification (Utility Bill or Bank Statement)
Social Security Card or Individual Taxpayer Identification Number (ITIN) Verification


Maybe I am crazy but I am not in the habit of giving my SSN to trading platforms.

To try the software, you only need an email address entered into our homepage. What you are referring to is information required for opening up a brokerage account for trading.

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #342 (permalink)
 
chipwitch's Avatar
 chipwitch 
Nashville, TN
 
Experience: Beginner
Platform: NinjaTrader
Broker: NinjaTrader, Continuum Data
Trading: MES for now... baby steps
Posts: 322 since Feb 2022
Thanks Given: 230
Thanks Received: 631


NinjaTrader View Post
To try the software, you only need an email address entered into our homepage. What you are referring to is information required for opening up a brokerage account for trading.

Could be a possible spoof too. My spouse works at a brokerage. Almost daily they have some elderly person get scammed out of tens of thousands of dollars,
just like that.

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  #343 (permalink)
 ArbTrader 
San Jose, CA USA
 
Experience: Beginner
Platform: Ninja
Trading: Futures
Posts: 43 since May 2013
Thanks Given: 39
Thanks Received: 18



NinjaTrader View Post
We appreciate the opportunity to comment, how a company uses your personal and private data is important to understand.

NinjaTrader requires the information listed below for the following reasons:

Account Numbers & Account Names
  • To verify the institution & party sending funds to NinjaTrader and to send back withdrawal requests when requested
Balances, transactions and rewards
  • To verify that the amount they are sending NinjaTrader is in fact available to be transferred to the trading account
  • Transactional data is needed in case those transactions pose a material change to the balance being transferred to the trading account

NinjaTrader nor Yodlee do not sell information about their consumers:

https://www.yodlee.com/company/data-promise
  • We are not a Personal Information broker and do not sell information that identifies consumers. We do not sell advisor-derived consumer data. When an investor engages with a fiduciary advisor, the investor permissions the advisor and the supporting institution(s) to see their data; client-specific data is not shared with any other parties.
  • Our customers and their end users can be assured that information identifying a particular consumer is only provided directly to our customers in connection with those specific end user permissioned services.
https://ninjatrader.com/privacy-policy-clearing
  • NinjaTrader will not sell personal information regarding our current or former customers

@NinjaTrader

Your explanation for, "This includes your balances at the beginning of the most recent business day, as well as all posted and pending transactions. Deposits, payments, fees and rewards may also be included" does not make sense because you do not make the deposit available till it clears my bank account i.e settlement is completed.

Let's give you benefit of the doubt that you need to know pending transactions, but why do you need to know ALL POSTED transactions?

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  #344 (permalink)
 Prtester 
SE-Asia
 
Experience: Intermediate
Platform: NinjaTrader
Broker: Amp
Trading: ES
Posts: 151 since Jun 2009
Thanks Given: 66
Thanks Received: 124

Any Linux support in the horizon?

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  #345 (permalink)
billmcg
rochester,newyork,usa
 
Posts: 18 since Mar 2013
Thanks Given: 4
Thanks Received: 12

sir quick question:
Using Ensign 10, using NT data feed. Trading ES, Using NT8 2000Tick chart,data series CME US Index futures ETH, side by side Ensign 2000T chart with indicators Ive developed over the years.
...Candles do not match up, tried changing around the hours but way off from Ensign 10 2000Tick chart.
any suggestions

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  #346 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Web: NinjaTrader
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Prtester View Post
Any Linux support in the horizon?

NinjaTrader uses MS .NET Framework which does not run natively on Linux. You can run windows apps on Linux using https://www.winehq.org/. Alternatively, you can use web based https://www.tradovate.com:443/ on Linux. NinjaTrader acquired Tradovate several months ago.

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #347 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Posts: 1,714 since May 2010
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Thanks Received: 2,686


billmcg View Post
sir quick question:
Using Ensign 10, using NT data feed. Trading ES, Using NT8 2000Tick chart,data series CME US Index futures ETH, side by side Ensign 2000T chart with indicators Ive developed over the years.
...Candles do not match up, tried changing around the hours but way off from Ensign 10 2000Tick chart.
any suggestions

Not off the top of my head however, our support team is best equipped to help you with your question(s). You can reach them here https://support.ninjatrader.com/s/

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #348 (permalink)
 
learning0101's Avatar
 learning0101 
Houston, Texas
 
Experience: Intermediate
Platform: NinjaTrader,TOS,Etrade,St
Broker: NT:( tos,etrade,CS
Trading: stocks,options,futures,forex
Frequency: Never
Duration: Never
Posts: 287 since Aug 2011
Thanks Given: 3,614
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Hi @NinjaTrader
When are you going to release an update to NT8 for those people who are using Windows 11 and can't connect to TDAmeritrade?

Found this in your support forum:

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1172560-td-ameritrade%C2%A0authorize-from-windows-11-not-working/page2

Post#19 Quote

"Maybe this will help your developers. This has nothing to do with Windows 11 or Microsoft Edge. This has to do with your webserver not processing the return information from TD Ameritrade correctly. You are not redirecting to the callback server correctly. I write apps that integrate with TD Ameritrade and I have had no issues regardless of what language I use. Windows 7, 8, 10 11, Microsoft Edge, Google Chrome, Opera... You will see that when the user is sent to the TDA site and asked to login and then approve access to the application you are redirected back to Ninja Trader website with an incredibly long string after the "https://ninjatrader.com/?code=". That incredibly long string is the token code needed to generate the combination of the refresh token and the bearer key needed to make calls into the TDA API. The refresh token is good for 90 days and the bearer key is good for 30 minutes. If I knew your APP API Key I could use the incredibly long string to generate the token pair. But I have no idea where you store that generated information. When TDA changed their login sequence it took me about 5 minutes to adjust my code to work. I would venture with a cup of coffee and a coder that would dedicate themself to this, it could be done before they needed a refill. "

Thanks in advance for any attention to this

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  #349 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,714 since May 2010
Thanks Given: 203
Thanks Received: 2,686


learning0101 View Post
Hi @NinjaTrader
When are you going to release an update to NT8 for those people who are using Windows 11 and can't connect to TDAmeritrade?

Found this in your support forum:

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1172560-td-ameritrade%C2%A0authorize-from-windows-11-not-working/page2

Post#19 Quote

"Maybe this will help your developers. This has nothing to do with Windows 11 or Microsoft Edge. This has to do with your webserver not processing the return information from TD Ameritrade correctly. You are not redirecting to the callback server correctly. I write apps that integrate with TD Ameritrade and I have had no issues regardless of what language I use. Windows 7, 8, 10 11, Microsoft Edge, Google Chrome, Opera... You will see that when the user is sent to the TDA site and asked to login and then approve access to the application you are redirected back to Ninja Trader website with an incredibly long string after the "https://ninjatrader.com/?code=". That incredibly long string is the token code needed to generate the combination of the refresh token and the bearer key needed to make calls into the TDA API. The refresh token is good for 90 days and the bearer key is good for 30 minutes. If I knew your APP API Key I could use the incredibly long string to generate the token pair. But I have no idea where you store that generated information. When TDA changed their login sequence it took me about 5 minutes to adjust my code to work. I would venture with a cup of coffee and a coder that would dedicate themself to this, it could be done before they needed a refill. "

Thanks in advance for any attention to this

In R26 slated to be released next week.

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #350 (permalink)
 
trymph's Avatar
 trymph 
chicago us
 
Experience: Advanced
Platform: NinjaTrader
Broker: Ninja
Trading: Futures
Frequency: Many times daily
Duration: Minutes
Posts: 71 since Mar 2022
Thanks Given: 16
Thanks Received: 50


Just wondering what was the first ISV platform that Ray wrote an API connection? I mean back in the very earliest days? Hope this isnt too off the wall....

Thanks

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