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HELP
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Created: by fiftyeight Attachments:1

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HELP

  #1 (permalink)
Elite Member
Australia
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: Futures
 
Posts: 52 since Dec 2014
Thanks: 11 given, 32 received

HELP

NT customer support have no help at all.

NT in their infinite wisdom have no historical data for the JNM their servers.

But I have always been able to open chart and watch as the day unfolds.

Today my chart is blank while the Control Centre and the Dynamic SuperDOM are working

Any ideas would be greatly appreciated

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  #2 (permalink)
Market Wizard
 
Futures Experience: Advanced
Platform: Spoon!
 
Rory's Avatar
 
Posts: 2,743 since May 2014
Thanks: 5,444 given, 8,066 received

Assuming NT 7

Resetting instruments de-gitches snags like this usually. It won't remove your existing instruments.

Disconnect your data feed.

Options > Data > Reset Instruments. Wait until is says complete and restart NT. Try and connect again.

Your fortunate to have the OSE N225 through your broker

NT Brokerage still don't support it on CQG Continuum.

Just to suggest as you don't post much, its best practice to be descriptive with a thread title, HELP alone is not great for obvious reasons.


Last edited by Rory; July 28th, 2016 at 11:25 PM.
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  #3 (permalink)
Elite Member
Australia
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: Futures
 
Posts: 52 since Dec 2014
Thanks: 11 given, 32 received


Point taken on the subject title, bit of frustration coming out.

Thanks for taking the time to reply, greatly appreciated!!!

But unfortunately this has not worked

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  #4 (permalink)
Market Wizard
 
Futures Experience: Advanced
Platform: Spoon!
 
Rory's Avatar
 
Posts: 2,743 since May 2014
Thanks: 5,444 given, 8,066 received


fiftyeight View Post
Point taken on the subject title, bit of frustration coming out.

Thanks for taking the time to reply, greatly appreciated!!!

But unfortunately this has not worked


No worries,

If your 100% certain it was JNM on Osaka not one of the others like NKD (CME USD dem), its down to data feed or a glitch in historical data maybe, so historical data manager, reload possibly. As you have not mentioned which data you use and broker I can't speculate further.

NT app support are always helpful in my experience. If your with a different broker then their support is more appropriate.

just to add. I was getting VIX loading with NT Brokerage though I was not subscribed (its an extra data package). It stopped loading a couple of days after I noticed it working. Clearly a back-end glitch.

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  #5 (permalink)
Elite Member
Australia
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: Futures
 
Posts: 52 since Dec 2014
Thanks: 11 given, 32 received


Rory View Post
No worries,

If your 100% certain it was JNM on Osaka not one of the others like NKD (CME USD dem), its down to data feed or a glitch in historical data maybe, so historical data manager, reload possibly. As you have not mentioned which data you use and broker I can't speculate further.

NT app support are always helpful in my experience. If your with a different broker then their support is more appropriate.


AMP CQG, yeah its the JNM as I am getting data into NTs super DOM. SPI and ES are working as usual. Just no chart

Yeah they have been helpful just a bit slow at replying, might have more luck at a better time of day

Will hit up AMP to see if they can provide some assistance

Thanks again

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  #6 (permalink)
Elite Member
Australia
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: Futures
 
Posts: 52 since Dec 2014
Thanks: 11 given, 32 received

Sorted.

AMP were great.

Somehow my session template had changed haha so I just needed to reset it

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