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NinjaTrader Support on EVERY problem: "we are unable to replicate it in our end"
I had an issue on NT8 and they said they can't respond directly yet because it is in beta and I had to post the problem on the forum. This is too much of a lag time to resolve problems if you are trading so I went back to NT7.
Can you help answer these questions from other members on NexusFi?
That is true of any support job (or any job for that matter), you will always find the majority of people doing - or trying to do - a decent job, and then at one end you'll have the ones coasting and at the other those making a difference.
It feels like NT8 has been in Beta for a really long time... do you (or anyone else for that matter) know about the major improvements over NT7 that NT8 is meant to have?
There is a thread with all the improvements and there were several webinars talking about the improvements
I agree with you, it has been a long long process to get version 8 where it is.
Two major improvements that i am keen on are :
- better multi-threading
- tick handling
In any case I'm a big fan of the product, there's nothing better out there in terms of customization. I just really wish they would hire someone that implemented a different way to handle issues as they rely too much on users reporting bugs.
Even the $5 apps you buy generate a crash report when they crash, or generate extensive logs that you can just sent to the developer. With NT there's no such thing; you have to explain to them exactly what sequence of steps you did so that they can replicate they bug, and if they can't replicate... well... good luck.
I tried to show that to them many times but I got a message from the VP of Customer Service, perhaps I was being too assertive, so I decided to stop. Maybe if other customers pushed a little for better quality they would catch up on software standards for 2016.
Sometimes it is important to know what is happening/what you are do.
It stays software and out of the box optimization is difficult
I once created a tool for myself that does back testing, and it was 20.000X faster
because i was able to optimize it... to serve a very specific need
Provide a extremely specific solution that a generic platform will never be able to do
There is middle ground
Generic product versus Specific development...
