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NinjaTrader Support on EVERY problem: "we are unable to replicate it in our end"
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NinjaTrader Support on EVERY problem: "we are unable to replicate it in our end"

  #21 (permalink)
Elite Member
Sydney
 
Futures Experience: Advanced
Platform: NinjaTrader
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Posts: 63 since Nov 2015
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I'm going to have a good time reading your post rleplae. Thanks a lot, looks very interesting!

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  #22 (permalink)
Elite Member
Chicago, IL
 
Futures Experience: None
Platform: NT8,NT7,TWS,FOREX.COM app
Broker/Data: InteractiveBrokers, NinjaTrader Brokerage FOREX.COM, IQFeed
Favorite Futures: The one I'm creating in the present....ES, ZF, ZN, ZB, FX pairs
 
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xplorer View Post
It feels like NT8 has been in Beta for a really long time... do you (or anyone else for that matter) know about the major improvements over NT7 that NT8 is meant to have?

The improvements are vast. Completely redone, rewritten and very different from NT7. And much better, just not quite yet there. NT says over 500 improvements. One of the best is true multi-threading, IMHO. Yesterday I was able to, with my feeble coding skills, take the standard new RiskReward drawing tool and make some customization's, very minor, but what I wanted none the less. Still toying with it. Drawing tools in NT7 required a boat load of skill sets in C# to create, IMHO.

Ron

It is an axiomatic fact that while you meditate you are speaking with your own spirit. In that state of mind you put certain questions to your spirit and the spirit answers: the light breaks forth and the reality is revealed.
The steed of this Valley is pain; and if there be no pain this journey will never end.
Buy Low And Sell High (read left to right or right to left....lol)
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  #23 (permalink)
Elite Member
Chicago, IL
 
Futures Experience: None
Platform: NT8,NT7,TWS,FOREX.COM app
Broker/Data: InteractiveBrokers, NinjaTrader Brokerage FOREX.COM, IQFeed
Favorite Futures: The one I'm creating in the present....ES, ZF, ZN, ZB, FX pairs
 
Blash's Avatar
 
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NT7 health....



little leo View Post
In any case I'm a big fan of the product, there's nothing better out there in terms of customization. I just really wish they would hire someone that implemented a different way to handle issues as they rely too much on users reporting bugs.

Even the $5 apps you buy generate a crash report when they crash, or generate extensive logs that you can just sent to the developer. With NT there's no such thing; you have to explain to them exactly what sequence of steps you did so that they can replicate they bug, and if they can't replicate... well... good luck.

I tried to show that to them many times but I got a message from the VP of Customer Service, perhaps I was being too assertive, so I decided to stop. Maybe if other customers pushed a little for better quality they would catch up on software standards for 2016.

I find the health of NinjaTrader 7 needs to be proactively maintain. Once a small somewhat odd behavior pops up it's time to do the following like clock work.
  1. Disconnect from all data
  2. Repair DB: Tools/Optoins/Data
  3. Close NT7
  4. Delete the _Workspaces.xml file: Documents/NinjaTrader 7/workspaces
  5. Launch NT7
  6. Reopen any desired workspaces
  7. Go nuts.....lol

Only issue here is IMHO is being able to recognize tiny odd behavior soon enough before it snowballs. Takes some level of experience working with the platform.

Ron

It is an axiomatic fact that while you meditate you are speaking with your own spirit. In that state of mind you put certain questions to your spirit and the spirit answers: the light breaks forth and the reality is revealed.
The steed of this Valley is pain; and if there be no pain this journey will never end.
Buy Low And Sell High (read left to right or right to left....lol)
Reply With Quote
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  #24 (permalink)
Elite Member
Chicago, IL
 
Futures Experience: None
Platform: NT8,NT7,TWS,FOREX.COM app
Broker/Data: InteractiveBrokers, NinjaTrader Brokerage FOREX.COM, IQFeed
Favorite Futures: The one I'm creating in the present....ES, ZF, ZN, ZB, FX pairs
 
Blash's Avatar
 
Posts: 1,560 since Nov 2011
Thanks: 4,525 given, 2,340 received
Forum Reputation: Legendary


little leo View Post
In any case I'm a big fan of the product, there's nothing better out there in terms of customization. I just really wish they would hire someone that implemented a different way to handle issues as they rely too much on users reporting bugs.

Even the $5 apps you buy generate a crash report when they crash, or generate extensive logs that you can just sent to the developer. With NT there's no such thing; you have to explain to them exactly what sequence of steps you did so that they can replicate they bug, and if they can't replicate... well... good luck.

I tried to show that to them many times but I got a message from the VP of Customer Service, perhaps I was being too assertive, so I decided to stop. Maybe if other customers pushed a little for better quality they would catch up on software standards for 2016.


Blash View Post
I find the health of NinjaTrader 7 needs to be proactively maintain. Once a small somewhat odd behavior pops up it's time to do the following like clock work.
  1. Disconnect from all data
  2. Repair DB: Tools/Optoins/Data
  3. Close NT7
  4. Delete the _Workspaces.xml file: Documents/NinjaTrader 7/workspaces
  5. Launch NT7
  6. Reopen any desired workspaces
  7. Go nuts.....lol

Only issue here is IMHO is being able to recognize tiny odd behavior soon enough before it snowballs. Takes some level of experience working with the platform.

Ron


Once the DB and _Workspaces.xml become in need of correcting NT support will have a, extremely hard if not absolutely impossible time, replicating an error or sequence of them due to the multitude of variables in play. The age of individual workspaces is also a factor in this. Tiny, nearly impossible to reproduce errors, (data disconnect, internet goes out, power failure, power surge, cosmic ray etc) can creep in to all the varied aspects and combinations of charts, standard indicators, custom indicators, data feeds, the data base and on and on.... Re-creating workspaces when this happens, or better yet, once made saving a copy of them in a safe unrelated place is a very good way to save time in this regard.

Ron

It is an axiomatic fact that while you meditate you are speaking with your own spirit. In that state of mind you put certain questions to your spirit and the spirit answers: the light breaks forth and the reality is revealed.
The steed of this Valley is pain; and if there be no pain this journey will never end.
Buy Low And Sell High (read left to right or right to left....lol)
Reply With Quote
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  #25 (permalink)
Market Wizard
London UK
 
Futures Experience: Beginner
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xplorer's Avatar
 
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Blash View Post
Once the DB and _Workspaces.xml become in need of correcting NT support will have a, extremely hard if not absolutely impossible time, replicating an error or sequence of them due to the multitude of variables in play. The age of individual workspaces is also a factor in this. Tiny, nearly impossible to reproduce errors, (data disconnect, internet goes out, power failure, power surge, cosmic ray etc) can creep in to all the varied aspects and combinations of charts, standard indicators, custom indicators, data feeds, the data base and on and on.... Re-creating workspaces when this happens, or better yet, once made saving a copy of them in a safe unrelated place is a very good way to save time in this regard.

Ron

Thanks for these last 2 bits of info Ron. I have saved them offline in case I migth need them in the future...

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  #26 (permalink)
Elite Member
Chicago, IL
 
Futures Experience: None
Platform: NT8,NT7,TWS,FOREX.COM app
Broker/Data: InteractiveBrokers, NinjaTrader Brokerage FOREX.COM, IQFeed
Favorite Futures: The one I'm creating in the present....ES, ZF, ZN, ZB, FX pairs
 
Blash's Avatar
 
Posts: 1,560 since Nov 2011
Thanks: 4,525 given, 2,340 received
Forum Reputation: Legendary


xplorer View Post
Thanks for these last 2 bits of info Ron. I have saved them offline in case I migth need them in the future...

Your very welcome my friend. Together we all win!

Ron

It is an axiomatic fact that while you meditate you are speaking with your own spirit. In that state of mind you put certain questions to your spirit and the spirit answers: the light breaks forth and the reality is revealed.
The steed of this Valley is pain; and if there be no pain this journey will never end.
Buy Low And Sell High (read left to right or right to left....lol)
Reply With Quote
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  #27 (permalink)
Elite Member
Portland Oregon, United States
 
Futures Experience: Beginner
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not for the faint of heart

Ninjatrader support HAS been able to duplicate many of the bugs I reported, and taken steps to correct them.

If you are relying on Ninjatrader to make a living as opposed to game play, it might be worth your while to find a consultant who can duplicate and test your total setup, and then fix the custom indicators that are the most likely cause of your problems.

Most of the housekeeping advice recently posted in this thread is useless.

NT8 is light years ahead of NT7 but the path to reliable operation has at times been perplexing, I am getting really close now.

Two workspaces like this ran simultaneously all day today without any errors in the log or output window. The blue plot in panel 3 of the right hand chart gets data from 18 other indicators, each of which generates signals from one other symbol. These charts never lag prices, and CPU usage generally does not exceed 5%.

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  #28 (permalink)
Elite Member
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Futures Experience: None
Platform: NT8,NT7,TWS,FOREX.COM app
Broker/Data: InteractiveBrokers, NinjaTrader Brokerage FOREX.COM, IQFeed
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Zondor View Post
.

Most of the housekeeping advice recently posted in this thread is useless.



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Ouch.

Useless? It's all advice straight from NinjaTrader support themselves over the years. How can it be useless. "Useful" is the correct term.

Words as mild as milk my friend pays dividends. Did ye but know it......

Ron

It is an axiomatic fact that while you meditate you are speaking with your own spirit. In that state of mind you put certain questions to your spirit and the spirit answers: the light breaks forth and the reality is revealed.
The steed of this Valley is pain; and if there be no pain this journey will never end.
Buy Low And Sell High (read left to right or right to left....lol)
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The following 3 users say Thank You to Blash for this post:
 
  #29 (permalink)
Elite Member
Sydney
 
Futures Experience: Advanced
Platform: NinjaTrader
Favorite Futures: Forex
 
Posts: 63 since Nov 2015
Thanks: 31 given, 40 received


Zondor View Post
NT8 is light years ahead of NT7 but the path to reliable operation has at times been perplexing, I am getting really close now.

Two workspaces like this ran simultaneously all day today without any errors in the log or output window. The blue plot in panel 3 of the right hand chart gets data from 18 other indicators, each of which generates signals from one other symbol. These charts never lag prices, and CPU usage generally does not exceed 5%.

I understand how this might be the case for you, but not for me because I don't do any sort of manual trading; it's 100% automated. Just to give you an idea on how bad NT8 is, you can't even call Draw() methods (Draw dot, line, rectangle, fibonacci etc) from within a strategy.

chartControl is null - NinjaTrader Support Forum

They claimed to have fixed it for the next beta, but who knows what other bugs are coming.

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  #30 (permalink)
Elite Member
Gold Coast, Qld, Australia
 
Futures Experience: Intermediate
Platform: Ninjatrader, Metastock
Favorite Futures: Spot Forex
 
Posts: 13 since Jan 2013
Thanks: 34 given, 9 received


Zondor, it is reassuring to hear that you are using the platform for extended periods without stability issues.

For me unfortunately this is not the case. Even without any custom code (fresh out of the box install and only using included tools) I cannot create my desired workspace without having the platform freeze within 3-15 minutes, every time. If I reduce the number of charts to prevent the freezing then other exceptions are thrown (NT 8 freezes / write errors / other errors with multiple single symbol charts - Page 2 - NinjaTrader Support Forum).

This happens for me on every PC I have tried and the NT staff have replicated these bugs and are doing their best to resolve them (fingers crossed for b11).

I agree 100% that NT8 is a truly fantastic platform, but there are still many issues remaining which are unrelated to any custom code and as such require ongoing and active bug reporting to resolve.


Last edited by ShaneAU; April 9th, 2016 at 02:28 PM.
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