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NinjaTrader Support on EVERY problem: "we are unable to replicate it in our end"
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NinjaTrader Support on EVERY problem: "we are unable to replicate it in our end"

  #11 (permalink)
Elite Member
san diego
 
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I had an issue on NT8 and they said they can't respond directly yet because it is in beta and I had to post the problem on the forum. This is too much of a lag time to resolve problems if you are trading so I went back to NT7.

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  #12 (permalink)
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Omer עומר / Israel י
 
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jodistrict View Post
I had an issue on NT8 and they said they can't respond directly yet because it is in beta and I had to post the problem on the forum. This is too much of a lag time to resolve problems if you are trading so I went back to NT7.

I think you made a good decision to revert to NT7
NT8 is probably not yet production ready and many vendors and/or indicators are not yet ready...

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  #13 (permalink)
Market Wizard
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little leo View Post
I agree 100% with you on this
"there are a couple that in my experience consistently take the easy road and you get impression they are ticking boxes to fill a quota rather than genuinely solving the issues"

Some support staff are just there so that no email is left without a reply, even if the reply is of no help whatsoever.

That is true of any support job (or any job for that matter), you will always find the majority of people doing - or trying to do - a decent job, and then at one end you'll have the ones coasting and at the other those making a difference.

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  #14 (permalink)
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rleplae View Post
I think you made a good decision to revert to NT7
NT8 is probably not yet production ready and many vendors and/or indicators are not yet ready...

It feels like NT8 has been in Beta for a really long time... do you (or anyone else for that matter) know about the major improvements over NT7 that NT8 is meant to have?

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  #15 (permalink)
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Omer עומר / Israel י
 
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There is a thread with all the improvements and there were several webinars talking about the improvements
I agree with you, it has been a long long process to get version 8 where it is.

Two major improvements that i am keen on are :
- better multi-threading
- tick handling

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  #16 (permalink)
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rleplae View Post
There is a thread with all the improvements and there were several webinars talking about the improvements
I agree with you, it has been a long long process to get version 8 where it is.

Two major improvements that i am keen on are :
- better multi-threading
- tick handling

I'm shocked I say, SHOCKED!

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  #17 (permalink)
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xplorer View Post
It feels like NT8 has been in Beta for a really long time... do you (or anyone else for that matter) know about the major improvements over NT7 that NT8 is meant to have?

And it's going to stay in beta for a very long time. Just check out the current issues.
Issue and Bug Reports - NinjaTrader Support Forum

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  #18 (permalink)
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rleplae View Post
There is a thread with all the improvements and there were several webinars talking about the improvements
I agree with you, it has been a long long process to get version 8 where it is.

Two major improvements that i am keen on are :
- better multi-threading
- tick handling

Better multi-threading, not sure how it works in other areas, but optimizing a strategy in NT7 takes 2h and uses 5GB of memory, with NT8 in 10h it used all 16GB of memory and it still said it needed 20 more hours to complete.
Backtest runs in 10s. 3584 combinations would take 20h, in 9h consumed 14GB and froze - NinjaTrader Support Forum

Tick handling can be done in NT7 just by adding a primary bar series with 1 tick. Search for "intrabar granularity".

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  #19 (permalink)
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In any case I'm a big fan of the product, there's nothing better out there in terms of customization. I just really wish they would hire someone that implemented a different way to handle issues as they rely too much on users reporting bugs.

Even the $5 apps you buy generate a crash report when they crash, or generate extensive logs that you can just sent to the developer. With NT there's no such thing; you have to explain to them exactly what sequence of steps you did so that they can replicate they bug, and if they can't replicate... well... good luck.

I tried to show that to them many times but I got a message from the VP of Customer Service, perhaps I was being too assertive, so I decided to stop. Maybe if other customers pushed a little for better quality they would catch up on software standards for 2016.

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  #20 (permalink)
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little leo View Post
Backtest runs in 10s. 3584 combinations would take 20h, in 9h consumed 14GB and froze - NinjaTrader Support Forum.

Sometimes it is important to know what is happening/what you are do.
It stays software and out of the box optimization is difficult

I once created a tool for myself that does back testing, and it was 20.000X faster
because i was able to optimize it... to serve a very specific need
Provide a extremely specific solution that a generic platform will never be able to do

There is middle ground
Generic product versus Specific development...

https://futures.io/elite-automated-trading/32838-ron-s-replay-backtest-component.html

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