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Mandatory NinjaTrader Update Required for All Users by February 27th


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Mandatory NinjaTrader Update Required for All Users by February 27th

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NinjaTrader is required to change a SSL certificate that is used in validating your license resulting in a mandatory software update. All users must update to version 7.0.1000.31 prior to Saturday, February 27th. Failure to do so will result in disruption of service.

Please see advisory 27 for more information.

NinjaTrader Advisory #27

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Did it this morning and now i can't use Ninja...

Ninjatrader is having problems connecting to its licence servers and i have no firewall. Sigh!!!!

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trendisyourfriend View Post
Did it this morning and now i can't use Ninja...

Ninjatrader is having problems connecting to its licence servers and i have no firewall. Sigh!!!!

Thanks for taking one for the team, there

I was about to try it, too!

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trendisyourfriend View Post
Did it this morning and now i can't use Ninja...

Ninjatrader is having problems connecting to its licence servers and i have no firewall. Sigh!!!!

I decided to wait until the inevitable issues got worked out.

Sorry you had to take the hit. I'm sure it will get straightened out, but I still will wait for more people to test it first.

Bob.

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trendisyourfriend View Post
Did it this morning and now i can't use Ninja...

Ninjatrader is having problems connecting to its licence servers and i have no firewall. Sigh!!!!

Are you by chance running Windows XP? There is a known issue where R31 will not work on XP. Windows XP users are advised to stay on R30 until we have a fix.

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trendisyourfriend View Post
Did it this morning and now i can't use Ninja...

Ninjatrader is having problems connecting to its licence servers and i have no firewall. Sigh!!!!

I use Win7, I had connection problem (connection string invalid) after running the upgrade. It took me 2 hours to get back to where I was. And I have been running multiple backups just in case I run into the same problem again.

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cory View Post
I use Win7, I had connection problem (connection string invalid) after running the upgrade. It took me 2 hours to get back to where I was. And I have been running multiple backups just in case I run into the same problem again.

I upgraded multiple machines last week-end, Windows 7, 10, 2008 R2, 2012 R2, and no issues...

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I upgraded multiple machines last week-end, Windows 7, 10, 2008 R2, 2012 R2, and no issues...

are you sure it's version 7.0.1000.31, it only start since yesterday

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cory View Post

are you sure it's version 7.0.1000.31, it only start since yesterday

R31 installer was live since last Thursday, the announcement went live yesterday.

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cory View Post

are you sure it's version 7.0.1000.31, it only start since yesterday

Yes, Ninja partners have been informed earlier (I received an the information Friday 8h47 AM CET).

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Are you by chance running Windows XP? There is a known issue where R31 will not work on XP. Windows XP users are advised to stay on R30 until we have a fix.

We have posted a fix for Windows XP and Windows Server 2003 Users - NinjaTrader Advisory #27

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Smooth installation today under Windows 10. No issues.

Bob.

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Smooth installation today under Windows 10. No issues.

Bob.

Ditto

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Bump.

Just a reminder to all NinjaTrader users that there is mandatory update to version R31 required before February 27th, only a a few weeks away. Please update as soon as possible to avoid disruption of service.

NinjaTrader Advisory #27

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Smooth installation today under Windows 10. No issues.

Bob.

The same here, updated without a problem.

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Bump.

Just a reminder to all NinjaTrader users that there is mandatory update to version R31 required before February 27th, only a a few weeks away. Please update as soon as possible to avoid disruption of service.

NinjaTrader Advisory #27

I think Ninja support team can expect a very busy Monday Feb 29th (so do I)...

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I think Ninja support team can expect a very busy Monday Feb 29th (so do I)...

Thanks.

To clarify...I expect our support resources to be overwhelmed resulting in delays in delivering timely responses to our clients.

Therefore, if you are someone who might need assistance OR want to make sure you are not disrupted --> Don't wait until the last minute and PLEASE update now

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I upgraded on a Win 7 machine but it was very slow. It took about 30min. It hung a little on the progress. Just be patient. I closed all apps and installed Win updates before the upgrade.

If you experience a similar issue, just be patient. Just leave it alone and walk away.

Make a backup before the upgrade too.

Good luck.

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ShadowTraderH View Post
I upgraded on a Win 7 machine but it was very slow. It took about 30min. It hung a little on the progress. Just be patient. I closed all apps and installed Win updates before the upgrade.

If you experience a similar issue, just be patient. Just leave it alone and walk away.

Make a backup before the upgrade too.

Good luck.

Most hangups and sloth on Win 7 machines at the moment are being caused by Microsoft's post-SP1 Windows Update itself. If you see svchost hogging a whole core you've got it. There are hundreds of questions and fixes and solutions for many different conditions and thousands of cases out on the web, but not so many simple good ones.

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I am running this latest version but after update my NT goes blank several times a day. All charts from all desktops are complete white. Then, after 3, sometimes 5 minutes, comes back to normal.

https://prntscr.com/a1zapc

Anyone else experiencing this too?

Win7, everything besides Ninja working ok.

Cheers.

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I am running this latest version but after update my NT goes blank several times a day.

Cheers.

Check the log tab for any errors.

Mike

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MrTrader View Post
I am running this latest version but after update my NT goes blank several times a day. All charts from all desktops are complete white. Then, after 3, sometimes 5 minutes, comes back to normal.

Screenshot by Lightshot

Anyone else experiencing this too?

Win7, everything besides Ninja working ok.

Cheers.

MrTrader,

Please contact our support team at platformsupport@ninjatrader.com and provide a way for our support staff to contact you. In that mail please reference your FIO post so that we may help you work through what is going on.

Thank You.

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Upgraded on windows 8. No issues..

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MrTrader View Post
I am running this latest version but after update my NT goes blank several times a day. All charts from all desktops are complete white. Then, after 3, sometimes 5 minutes, comes back to normal.

Screenshot by Lightshot

Anyone else experiencing this too?

Win7, everything besides Ninja working ok.

Cheers.

I was getting this too in Market Replay mode when I changed instruments. I kept repairing the database, shutting down and starting again. It seems to have worked itself out for now, although it can sometimes take a while to load a new ES quarter.

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Big Mike View Post
Check the log tab for any errors.

Mike

Thank you but no errors there.

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MrTrader,

Please contact our support team at platformsupport@ninjatrader.com and provide a way for our support staff to contact you. In that mail please reference your FIO post so that we may help you work through what is going on.

Thank You.

Ok, its scheduled for later today.
Hope they can help me with this.

Thank you.

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updated on XP, Win7, Win10 OK, this time is I made sure NT was closed during the process.

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MrTrader View Post
Ok, its scheduled for later today.
Hope they can help me with this.

Thank you.

My Internet Service Provider came to my spot to check for internet problems and also Drew from NT Plataform support contacted me as scheduled.. well, the diagnosis was something related to conection problems, external to Ninja. A problem related to a cable on the street is the cause for instabilities.

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I updated a couple of days ago on a windows 8 machine, followed the directions and so far no problems to report.

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I lost the 64-bit version, completely.
Folder "bin64" is empty after "update"

Find Solution:
Content of folder "bin64" must be saved on side BEFORE UPDATE!, and restored after update to 7.0.1000.31
It work, NinjaTrader7 64-bit work with this manipulation.

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Slava23 View Post
I lost the 64-bit version, completely.
Folder "bin64" is empty after "update"

Find Solution:
Content of folder "bin64" must be saved on side BEFORE UPDATE!, and restored after update to 7.0.1000.31
It work, NinjaTrader7 64-bit work with this manipulation.

Something went wrong or you did something wrong.
If you backup/restore the bin64 directory then you'll have older .exe and Ninja .dll for the 64 bit version, 7.0.1000.30 or what you had previously, not a good idea...

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Slava23 View Post
I lost the 64-bit version, completely.
Folder "bin64" is empty after "update"

Find Solution:
Content of folder "bin64" must be saved on side BEFORE UPDATE!, and restored after update to 7.0.1000.31
It work, NinjaTrader7 64-bit work with this manipulation.


sam028 View Post
Something went wrong or you did something wrong.
If you backup/restore the bin64 directory then you'll have older .exe and Ninja .dll for the 64 bit version, 7.0.1000.30 or what you had previously, not a good idea...

It would be a much better idea to contact Ninja trader support (you can email directly from the Help menu) and get help in making sure the conversion is done right. They can even connect remotely and step though the conversion and troubleshoot any issues. This is not a problem that other people are having, and as Sam says, it looks like you just restored the old version right back (bin64 contains NinjaTrader.exe, the actual program file)....

Bob.

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It would be a much better idea to contact Ninja trader support (you can email directly from the Help menu) and get help in making sure the conversion is done right. They can even connect remotely and step though the conversion and troubleshoot any issues. This is not a problem that other people are having, and as Sam says, it looks like you just restored the old version right back (bin64 contains NinjaTrader.exe, the actual program file)....

Bob.

The easier in this case is maybe to uninstall Ninja, be sure there is no more "C:\Program Files (x86)\NinjaTrader 7" directory, then install it once again.
The important folder you don't want to lose is "My Documents\NinjaTrader 7".

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sam028 View Post
The easier in this case is maybe to uninstall Ninja, be sure there is no more "C:\Program Files (x86)\NinjaTrader 7" directory, then install it once again.
The important folder you don't want to lose is "My Documents\NinjaTrader 7".

If you have custom sounds, you also want to copy out your sounds folder before following the instructions in the prior post.

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Marc Abell View Post
Hey guys does anybody have any kind of problems with it? Recently I have used Windows 7 , and I had some massive problems with connection - connection string invalid, that stuff happened right after running the upgrade. Then it took me 2 hours to get back to where I was, so I have been running multiple backups just in case I run into the same problem again. What the hell was that?

I think that can happen when individuals run the installer without closing the NinjaTrader application. In any case, that's why we want users to update now vs waiting until the last minute. So that any potential issues can be resolved well ahead of time.

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I think that can happen when individuals run the installer without closing the NinjaTrader application. In any case, that's why we want users to update now vs waiting until the last minute. So that any potential issues can be resolved well ahead of time.

what happen was the update message popup when ninja open and the popup message didn't specifically instruct to close ninja before updating or didn't make it strong enough.

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I think that can happen when individuals run the installer without closing the NinjaTrader application. In any case, that's why we want users to update now vs waiting until the last minute. So that any potential issues can be resolved well ahead of time.


cory View Post
what happen was the update message popup when ninja open and the popup message didn't specifically instruct to close ninja before updating or didn't make it strong enough.

@NinjaTrader, if that's what happens, a quick programming change in the installer could check for NinjaTrader running, give a message and then stop the install until it is closed. That would be better than having to rely on telling people in a forum post, wouldn't it? Could bypass some support problems, too.

Bob.

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Like Sam said ,(Instructions,),must have ninja OFF,,,I did NOT remove anything, just got on the download page from Support center in Help,got key ready to paste, Closed Ninja, then did download again,,and it fixed itself.

Hope this helps, and makes since,,,my computer skills are horrible ,along with my typing.

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@NinjaTrader, if that's what happens, a quick programming change in the installer could check for NinjaTrader running, give a message and then stop the install until it is closed. That would be better than having to rely on telling people in a forum post, wouldn't it? Could bypass some support problems, too.

Bob.

Thanks for this suggestion.

NinjaTrader 8 installer works this way however for various reasons, it was not a viable change in NinjaTrader 7. We did amend our advisory with explicit instructions to shut down NinjaTrader.

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ITAJAI SC/BRAZIL
 
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My Internet Service Provider came to my spot to check for internet problems and also Drew from NT Plataform support contacted me as scheduled.. well, the diagnosis was something related to conection problems, external to Ninja. A problem related to a cable on the street is the cause for instabilities.


Also, I´ve spent the morning running A LOT of Windows Update (dot net 4.5.x, 4.6.x and even 3.x) and restore points and now, it seems the strange behavior is gone! Finally!
At least today NT did not gone blank even once.


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Bump.

As of this past weekend, 15,068 users have migrated to R31. While this is substantial, we still have a long way to go. If you have not updated yet, please do so to ensure you that you will not suffer a disruption in service.

Update instructions: NinjaTrader Advisory #27

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I had no problems updating two Windows 10 machines. Be sure to close NinjaTrader before installing update.

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Just so that users are aware... I was already on the latest version but I got the Advisory 27 telling me to upgrade anyway... I asked in the NT forum and they replied this is expected behavior... just dismiss the reminder....

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Bump.

As of this past weekend, 15,068 users have migrated to R31. While this is substantial, we still have a long way to go. If you have not updated yet, please do so to ensure you that you will not suffer a disruption in service.

Update instructions: NinjaTrader Advisory #27

After Feb 27th the symptom will be this one, correct?



So the user won't know his Ninjatrader application is "broken" until he restart Ninja, or is there a regular license polling and then the user will see the problem if he keeps running a previous version?

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After Feb 27th the symptom will be this one, correct?



So the user won't know his Ninjatrader application is "broken" until he restart Ninja, or is there a regular license polling and then the user will see the problem if he keeps running a previous version?

That is correct.

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NT8 BETA9 has just been released. You will have the same issue with NT8 if you don't update to BETA9.

NinjaTrader 8.0.0.9 (Open Beta) Released - Mandatory Update - NinjaTrader Support Forum

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Ljubljana, Slovenia
 
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Updated on three PCs (Win 7 and Win 8) without any problem. .

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Any issues with the update and connecting to IB?

Edit: Just updated NT7 on my laptop; seem to connect to IB fine.

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machine: VM with Windows XP SP3

all good after installing the cert for "Windows XP, Windows Server 2003 Users" from NinjaTrader Advisory #27

Consistency over time
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BUMP

Only three days left before you will NOT be able to use NinjaTrader unless you have updated to R31.

Please update now!

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BUMP

Only three days left before you will NOT be able to use NinjaTrader unless you have updated to R31.

Please update now!

I hope there's not a flood of bewildered questions on Monday, asking why they can't connect with Ninja....

Bob.

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bobwest View Post
I hope there's not a flood of bewildered questions on Monday, asking why they can't connect with Ninja....

Bob.

I expect that resulting in delayed support response times due to our team being oversubscribed. Point is, for those who have not yet updated...I would do it now. This ensures that if you require assistance, you will not be asking us for it during the storm.

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While the overwhelming majority of users have updated without incident, those that have run into issues have been promptly resolved. We have posted a FAQ of these common issues along with their resolutions in our support forum.

NinjaTrader Mandatory FAQ - Common Issues and Resolutions

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BUMP.

Only one day left.

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canton mi
 
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May not be a update problem but on min charts, days get cut off, but on any other chart everything shows up . Or my Rth charts won't show up one day like today, I can only see y-days stuff, but my 24hr 2min charts are printing real time .
Anyone know the possible causes for screwy min chart problems ?

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nightshade View Post
May not be a update problem but on min charts, days get cut off, ....
Anyone know the possible causes for screwy min chart problems ?

-try second instead of minute chart
-go to chart setting, make sure it set to current date

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canton mi
 
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cory View Post
-try second instead of minute chart
-go to chart setting, make sure it set to current date

well that worked but now i am seconds away from losing time charts (pun intended)

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