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Ninja Platform support not responding...,
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Ninja Platform support not responding...,

  #1 (permalink)
Elite Member
los angeles
 
Futures Experience: Beginner
Platform: NT7
Favorite Futures: Self
 
Posts: 49 since Mar 2015
Thanks: 77 given, 8 received

Ninja Platform support not responding...,

Hi,

Ninja Trader crashed twice over the weekend. Sent two sets of log files to Platform support with a request for further help. By about noon Monday, I received no response... sent another request they respond. No one has responded or emailed me.

Any thoughts on this???

wonton

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  #2 (permalink)
Elite Member
NC, USA
 
Futures Experience: None
Platform: None Yet
Favorite Futures: Guitar
 
MrYou's Avatar
 
Posts: 403 since Jun 2011
Thanks: 618 given, 193 received

The usual suspects are poorly coded third-party indicators.

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  #3 (permalink)
Elite Member
Omer עומר / Israel י
 
Futures Experience: Master
Platform: NinjaTrader, Proprietary,
Broker/Data: Ninjabrokerage/IQfeed + Synthetic datafeed
Favorite Futures: 6A, 6B, 6C, 6E, 6J, 6S, ES, NQ, YM, AEX, CL, NG, ZB, ZN, ZC, ZS, GC
 
rleplae's Avatar
 
Posts: 2,505 since Sep 2013
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Forum Reputation: Legendary


The few times i have requested support, they were very responsive and helpful
even taking remote control of the machine to analyse...
you are sure their answer is not in your spam folder ? ;-)

What are you doing when the crash happens ?

I can make it crash with market replay and sliding the ruler over the dates
that's the only way i can make it crash.

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  #4 (permalink)
Elite Member
Atkinson, NH USA
 
Futures Experience: Intermediate
Platform: NinjaTrader 8/TensorFlow
Broker/Data: NinjaTrader Brokerage
Favorite Futures: Futures, CL, ES, ZB
 
NJAMC's Avatar
 
Posts: 1,925 since Dec 2010
Thanks: 2,962 given, 2,294 received


wontonsoup View Post
Hi,

Ninja Trader crashed twice over the weekend. Sent two sets of log files to Platform support with a request for further help. By about noon Monday, I received no response... sent another request they respond. No one has responded or emailed me.

Any thoughts on this???

wonton

@wontonsoup,

I would agree with @rleplae, I get very fast (or within reason) response from support based upon my issue.

Did you get the automated message from their system stating they received the support request? That should come almost immediately, if you didn't get that, it could be in your SPAM folder as Ron said.

Nil per os
-NJAMC [Generic Programmer]

LOM WIKI: NT-Local-Order-Manager-LOM-Guide
Artificial Bee Colony Optimization
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  #5 (permalink)
Elite Member
los angeles
 
Futures Experience: Beginner
Platform: NT7
Favorite Futures: Self
 
Posts: 49 since Mar 2015
Thanks: 77 given, 8 received

Ninja Crashes

I wanted to thank everyone who has responded. Ninja did respond saying their emails to me were being returned??? I have assigned platform support to my safe area in windows live mail.

We have narrowed the problem down to an add on that is creating some kind of conflict. I believe at this time the problem is internal to my computer itself and not something that others are experiencing. We just have to find where the lock up is occurring. So go fishing,,,

wonton

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