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Ninja7 "reload Historical data"grayed out
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Ninja7 "reload Historical data"grayed out

  #1 (permalink)
Elite Member
pittsburgh, pa
 
Futures Experience: Intermediate
Platform: Ninjatrader, ensign, wave59
Broker/Data: IB , AMP/ cqg
Favorite Futures: ES, CL
 
traderTX's Avatar
 
Posts: 146 since Mar 2010
Thanks: 50 given, 37 received

Ninja7 "reload Historical data"grayed out

Hi, has anyone had a problem where the "refresh historical data" is grayed out when doing a "right click" on a chart to refresh the data ?
i am using Amp/CQG. sometimes it seems to work but lately not. besides it doesnt load historical data when i bring up a chart either.
I am wondering if one of the ports is blocked or occupied. I can use IB as a backup data feed (multi broker) and get my history that way. but i would like it if cqg would cooperate.

i spoke with Amp support and reset/repair DB and reset instruments. i looked at the Instrument/ editor and the values. not sure if the "session templates" is correct or makes a difference.

I spoke to ninja support and he said these server ports and IP need access by cqg. but i am not really sure how to check and see if these are clear.
"Network || Subnet Bits || Subnet Mask
67.152.7.192 || 26 || 255.255.255.192
208.48.16.0 || 24 || 255.255.255.0
64.208.51.192 || 26 || 255.255.255.192
66.77.164.128 || 26 || 255.255.255.192
216.219.76.64 || 26 || 255.255.255.192
202.147.38.224 || 27 || 255.255.255.224
203.192.141.160 || 27 || 255.255.255.224

i also read that ninjatrader needs port 80 and 8080 to be open.
so i got currports and it shows all the ports. i didnt find 8080 but 80 looks like it is a port used by several progs.
i am using microsft security essentials av and windows firewall as well as malwarebytes.

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  #2 (permalink)
 Vendor: www.traderwerks.com 
Taipei Taiwan
 
Futures Experience: Advanced
Platform: NinjaTrader
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Favorite Futures: TW
 
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traderTX View Post
Hi, has anyone had a problem where the "refresh historical data" is grayed out when doing a "right click" on a chart to refresh the data ?.

I had the problem when I used CQG/AMP. The historical data feed was down. Just real time feed was working.

That is just CQG

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  #3 (permalink)
Market Wizard
Sarasota FL
 
Futures Experience: Intermediate
Platform: NinjaTrader, Sierra Chart
Favorite Futures: ES
 
Posts: 3,632 since Jan 2013
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I have had a similar situation once or twice. Ninja support explained to me that, with AMP/CQG, you get historical data from the NinjaTrader historical server (CQG provides the live data and clears trades.) When I could not refresh historical data, I was not connected to the NT historical servers -- it happened once when they were down, and once when Ninja simply did not connect to them, for whatever reason. (The status bar still showed "Connected - CQG", but the connection did not include connecting to the historical data server. )

There might be a log message something like this: "Unable to connect to NinjaTrader data server ...." Under the "Log" tab on Control Center.)

The solution was simply to disconnect, close NT, and reconnect. (They also suggested restarting the PC, modem and router if that didn't do it.)

I notice you've already been in touch with NT support, so this may not help. However, if you haven't used the "Mail to support" option under "Help," you might try it -- it will send them a copy of your log file also, which can help in debugging.

At least you're not alone.... and the information about history coming from Ninja, not CQG, is important context.

I'm sure you can get this fixed.

Bob.

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  #4 (permalink)
Elite Member
Birmingham UK
 
Futures Experience: Intermediate
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Broker/Data: IG/eSignal
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traderTX View Post
Hi, has anyone had a problem where the "refresh historical data" is grayed out when doing a "right click" on a chart to refresh the data ?

Make sure the 'Get data from server' option is checked as well, it usually is by default but stranger things have happened.

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  #5 (permalink)
Market Wizard
Houston, TX
 
Futures Experience: Intermediate
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traderTX View Post
Hi, has anyone had a problem where the "refresh historical data" is grayed out when doing a "right click" on a chart to refresh the data ?
i am using Amp/CQG. sometimes it seems to work but lately not. besides it doesnt load historical data when i bring up a chart either.
I am wondering if one of the ports is blocked or occupied. I can use IB as a backup data feed (multi broker) and get my history that way. but i would like it if cqg would cooperate.

When I had this problem here's what NinjaTrader support told me to do. (It worked).

You can reset all of your default instruments by following the steps below.

Disconnect for all data providers
Go to the Control Center -> Tools.
Inside the Options window select the Data tab
Press the Reset Instruments button
Close NinjaTrader
Go to (My) Documents -> NinjaTrader 7 -> db
Right click on the folder "cache" and select delete.
Open NinjaTrader
Connect to data provider
Try to Reload chart data
Note: Any changes made to original instruments settings will be reset.

Hope it helps.

After all, it's what you learn AFTER you know it all, that counts!
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