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Started:March 21st, 2014 (11:33 AM) by turkmay Views / Replies:249 / 2
Last Reply:March 21st, 2014 (12:10 PM) Attachments:0

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Old March 21st, 2014, 11:33 AM   #1 (permalink)
Elite Member
New Orleans
Futures Experience: Advanced
Platform: Ninja
Broker/Data: IB
Favorite Futures: TF
Posts: 81 since Mar 2010
Thanks: 51 given, 140 received


I've been with Ninja Trader since day one. Two or three years ago Their support function
was beyond pathetic. They answered requests when they wanted and if they couldn't
immediately solve the problem they ignored you. I would see post after post here on Big Mike's
bitching about Ninja Trader support.

In the last year the couple of times I have needed their help they have been quick to answer
(also on weekends) with complete step by step instructions even to the point of attaching
videos to their emails. A complete turnaround.

I've always believed when I notice someone cleaning up their act and trying to do the right thing
I should give them their propers. So, NT consider yourself noticed....at least by me.

Before you wiseguys pile in accusing me of being on the NT payroll save your typing fingers.
I've paid my $180 per quarter for the past 6 years just like everybody else.

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Old March 21st, 2014, 11:42 AM   #2 (permalink)
Elite Member
London + UK
Futures Experience: Advanced
Platform: Proprietary Analytics
Broker/Data: Multiple broker + Multiple feed (for access to specific exchanges)
Favorite Futures: European Indices, Precious Metals, Energy
sands's Avatar
Posts: 423 since Dec 2013
Thanks: 204 given, 185 received

I've personally found the support from this vendor ok and timely for simpler issues. However on more in depth issues futures.io (formerly BMT) is the best way to go for my queries, lots of hands-on experienced clients here. However I'm only a member of both forums for the last few months.

I tested this by dropping my queries to both futures.io (formerly BMT) and the official NT forum and seeing how timely are the replies and also feedback quality.



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Old March 21st, 2014, 12:10 PM   #3 (permalink)
Site Administrator
Manta, Ecuador
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
Big Mike's Avatar
Posts: 45,442 since Jun 2009
Thanks: 28,845 given, 79,579 received

turkmay View Post
I've paid my $180 per quarter for the past 6 years just like everybody else.

Might I suggest you buy a lifetime license ASAP and stop paying quarterly...


Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
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