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good ninja service experience
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good ninja service experience

  #1 (permalink)
Elite Member
Bangkok
 
Futures Experience: Beginner
Platform: NT
Broker/Data: IB/IB,Mirus Futures/Zen-Fire, AMP/CQG
Favorite Futures: CL,YM, TF
 
Posts: 127 since Feb 2013
Thanks: 23 given, 49 received

good ninja service experience

installed some windows updates and the result was that NT would not open. sent a mail to ninja support and within 15 minutes was skyping with ninja support staff and we had it fixed shortly after.

my only gripe was that this was a known issue with a windows security update--would have been nice to have a heads up before installing it.


regardless--good support

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  #2 (permalink)
Market Wizard
virginia
 
Futures Experience: Intermediate
Platform: ninja
Favorite Futures: ES
 
cory's Avatar
 
Posts: 5,215 since Jun 2009
Thanks: 628 given, 6,312 received

what was the issue?

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  #3 (permalink)
Elite Member
Bangkok
 
Futures Experience: Beginner
Platform: NT
Broker/Data: IB/IB,Mirus Futures/Zen-Fire, AMP/CQG
Favorite Futures: CL,YM, TF
 
Posts: 127 since Feb 2013
Thanks: 23 given, 49 received



cory View Post
what was the issue?

they couldn't tell me the reason that this particular security update caused problems

but is was security update patch KB2836988--i had to uninstall it then reboot--and ninja worked again

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