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Anyone having a whitescreen problem with Ninja/Zenfire update 7.14 or recent updates?
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Created: by dnkhoward2 Attachments:0

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Anyone having a whitescreen problem with Ninja/Zenfire update 7.14 or recent updates?

  #11 (permalink)
Elite Member
Dover, Fl
 
Futures Experience: Intermediate
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Thanks TrendTradeBH


TrendTraderBH View Post
There is a temporary solution (not sure how temporary it is) to my specific case and it works.

Basically it is de-installing and re-installing NT version 13 (the next oldest version).

You can go to my thread to read the specific email Ninja sent me if you are interested.

Thanks!

Thank you. If the problem starts again, I will do just that. Glad you're up and running again.

Have a nice evening.

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  #12 (permalink)
Elite Member
Detroit, Michigan
 
Futures Experience: Beginner
Platform: Ninja Trader
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Posts: 295 since Nov 2011
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A permanent solution has been found for my specific issue. Thought I would announce it on this thread to for anyone who needs:

This issue has now been completely solved by Ninja. My tech rep at Ninja told me they worked with Rithmic / Zen Fire over the weekend to get the right certificate to alleviate the connection problem with v14.

He re-installed v14, uploaded the new certificate, and deleted the old one remotely and the result was a successful connection.

If anyone has the same issue please reach out to NT for the solution.

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