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New Ninja Trader Error
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Created: by TrendTraderBH Attachments:1

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New Ninja Trader Error

  #1 (permalink)
Elite Member
Detroit, Michigan
 
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New Ninja Trader Error

I am working on a backup computer for the past week or so since my newer computer's hard drive crashed. This backup computer is on Windows Vista. I am using Ninja Trader (newest version 14) along with Rithmic/Vision data feed (through Optimus).

Everything was working great on Thursday and Friday but today I keep getting the attached error and cannot connect to my data feed.

Ninja informed me that a new "certificate" was activated for Rithmic/Vision on Saturday and it appears that my computer is not getting the message.

Someone from Ninja support has been working with me to try to solve the issue but to no avail.

If anyone can help here it would be greatly appreciated since I'm dead in the water.

Attached Thumbnails
New Ninja Trader Error-error-message.png  

Last edited by TrendTraderBH; July 2nd, 2013 at 12:26 PM.
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  #2 (permalink)
 Vendor: www.optimusfutures.com 
Boca Raton, FL
 
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TrendTraderBH View Post
I am working on a backup computer for the past week or so since my newer computer's hard drive crashed. This backup computer is on Windows Vista. I am using Ninja Trader (newest version 14) along with Rithmic/Vision data feed (through Optimus).

Everything was working great on Thursday and Friday but today I keep getting the attached error and cannot connect to my data feed.

Ninja informed me that a new "certificate" was activated for Rithmic/Vision on Saturday and it appears that my computer is not getting the message.

Someone from Ninja support has been working with me to try to solve the issue but to no avail.

If anyone can help here it would be greatly appreciated since I'm dead in the water.

Hello TrendTraderBH,

Sorry to hear you're not able to connect.

This error definitely sounds related to the new certificate. Even though you are currently on the .14 release, have you tried uninstalling NinjaTrader, and then re-installing NinjaTrader yet? I know it sounds simple, but it is always worth a shot.

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  #3 (permalink)
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yes


OptimusJohn View Post
Hello TrendTraderBH,

Sorry to hear you're not able to connect.

This error definitely sounds related to the new certificate. Even though you are currently on the .14 release, have you tried uninstalling NinjaTrader, and then re-installing NinjaTrader yet? I know it sounds simple, but it is always worth a shot.


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  #4 (permalink)
Elite Member
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Posts: 295 since Nov 2011
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I've been working with both Ninja Trader and the broker but so far I still can't seem to get a data feed connection.

I tried another feed just to see and it did work.

The new certificate from Saturday is not being recognized by my computer (a backup computer - Windows Vista) and so far no solution.

If anyone has any ideas please chime in or at least where to look.

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  #5 (permalink)
Elite Member
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Here is the most recent development:



we have been researching this internally but unfortunately do not have an resolution at this time.

We are now working with the rithmic back end to better understand this scenario. Once we have an update and a known resolution, we will let you know.

Thank you for your patience and understanding.

Sincerely,
NinjaTrader Customer Service

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  #6 (permalink)
~R!$K~
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Whenever I'm having issues I have difficulty resolving I usually reinstall windows fresh then NT fresh. If you have the time I would do that.

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  #7 (permalink)
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Zondor's Avatar
 
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Will certainly take a long time to do that, but likely accomplish little else


Quoting 
Whenever I'm having issues I have difficulty resolving I usually reinstall windows fresh then NT fresh. If you have the time I would do that.

I definitely do not recommend that approach.

Imagine how you would feel after spending a day or so doing that, only to find that the original problem is still there.

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  #8 (permalink)
 Vendor: www.iqfeed.net 
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TrendTraderBH,

I hope your issue is resolved, but if you're still dead in the water, PM me with your email address and I'll hook you up with a free trial of IQFeed with CL and whatever else you need. Get you trading again, anyway.

Robert

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  #9 (permalink)
Elite Member
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Thanks Robert. I may take you up on your offer if I can't get resolution shortly.

I want to re-iterate that there is definitely sincere effort being expended on behalf of Ninja and my broker to resolve this....just one of those unexpected things I guess.

Hope it gets resolved.


Robert Carrillo View Post
TrendTraderBH,

I hope your issue is resolved, but if you're still dead in the water, PM me with your email address and I'll hook you up with a free trial of IQFeed with CL and whatever else you need. Get you trading again, anyway.

Robert


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The following user says Thank You to TrendTraderBH for this post:
 
  #10 (permalink)
Elite Member
Detroit, Michigan
 
Futures Experience: Beginner
Platform: Ninja Trader
Favorite Futures: Futures
 
Posts: 295 since Nov 2011
Thanks: 302 given, 280 received


I agree for now. Although the suggestion is appreciated it was hard enough wiping NT clean for multiple re-installs lol.


Zondor View Post
I definitely do not recommend that approach.

Imagine how you would feel after spending a day or so doing that, only to find that the original problem is still there.


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