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Ninja live data issue


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Ninja live data issue

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  #1 (permalink)
london/england
 
Experience: Advanced
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Hi guys

i am on holiday in the USA and have my trade set up with me

i am having issues getting live data, i am able to connect to my live account and data feed

I can see my account value but i cannot seem to get data

i have all my firewalls off ect

I sent a e-mail to ninja support herer was there relpy

"Ryan,

It looks like you are having some connection issues here. It could be a firewall or internet security software, or the local connection you are using has an issue.

Are you connecting via wireless or network cable? Do you have a firewall or internet security software you recently installed, or is there a firewall attached to the network you are using?"

I have paid for a weeks internet access at the resort i am staying at and its driving me mad that i cannot get live data, i am connecting to a wireless net work here. Im not looking to trade but i had a few studies i wanted to under go while i had some free time for once

Can any one help, below is a screen shot of may be a potential problem?



Here is also my log and trace files

log.20120901.txt
trace.20120901.txt

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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  #2 (permalink)
Site Administrator
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ipv6 showing that is perfectly normal and is zero cause for concern. You can disable ipv6 if you want in the TCP/IP settings of the network adapter, under properties.

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  #3 (permalink)
houston
 
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greenr View Post
Hi guys

i am on holiday

Attachment 87563

Just to check, click on the Properties button as shown in the image above. Highlight Internet Protocol Version 4 and click Properties. Make sure the buttons labelled "Obtain..." are selected. (Hardly anyone is using IPv6 yet.)

If that doesn't work, call the broker and present the error messages:

9/1/2012 8:17:56 AM|3|4|CQG.Adapter.SubscribeMarketDataResolve: DJTIC is not enabled for realtime quotes and trading.
9/1/2012 8:17:57 AM|3|4|CQG.Adapter.SubscribeMarketDataResolve: The metadata for F.US.QO.U12 has an invalid
ContractNumber. Please contact Customer Service.


Best of all, enjoy your vacation and take a complete break from trading!

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  #4 (permalink)
london/england
 
Experience: Advanced
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Thanks for all your help guys

Got my technical support guy on the case

Will let you know how i get on

thanks all :-D

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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  #5 (permalink)
Site Administrator
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Modify your TCP/IP settings and where you are presumably pulling an DHCP address, change it so that your DNS settings are set to

8.8.8.8
8.8.4.4

Go to Networking - Adapters - right click, properties, TCP/IP.

Those are Google's DNS servers. The log indicates some "could not be resolved" errors which may point to DNS issues.

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  #6 (permalink)
london/england
 
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Big Mike View Post
Modify your TCP/IP settings and where you are presumably pulling an DHCP address, change it so that your DNS settings are set to

8.8.8.8
8.8.4.4

Go to Networking - Adapters - right click, properties, TCP/IP.

Those are Google's DNS servers. The log indicates some "could not be resolved" errors which may point to DNS issues.

Mike

Like this mike?




Still no joy



Thanks for your time big man

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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  #7 (permalink)
Barcelona, Spain
 
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Hi greenr, I see that you use CQG, I have no idea of which kind of connection they use, but maybe (guessing here) a firewall in this network that you are trying to connect is what's causing your problems...

Are you able to surf the web but NT is still not working?

When you use your web browser, you are using the port 80 to access servers (or 443 on secure webs like your bank account). My guess, is that your resort connection is blocking other ports, most likely to avoid people using other services like torrents or just for security reasons. CQG servers may require a port that is blocked for them. I know that this sux, but these things are very hard to solve because Hotels and Resorts don't know a damn s* about their network firewalls and things like that. Or maybe you are luky and find the IT guy.

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  #8 (permalink)
cologne, europe
 
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CFuture's Avatar
 
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CQG needs a very good internet connection because it contains all data from the exchange engine. As i see you are using a weak wifi, maybe try ethernet first? You could also try the repair network-button in your wifi adapter settings to get a new functional network adress.

You would really want wired connection for live trading anyway.
As Mike said ipv6 is not necessary (some even say it adds latency), you can disable all protocols besides ipv4.

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  #9 (permalink)
london/england
 
Experience: Advanced
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Posts: 952 since Sep 2011
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Ok i seem to have valid live data now

I dont know what the actual fix was as i have tweeked alot of settings and had a few people on the case

Would like to thank all of you for your help during these frustrating times

Thanks again

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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  #10 (permalink)
Site Administrator
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greenr View Post
Ok i seem to have valid live data now

I dont know what the actual fix was as i have tweeked alot of settings and had a few people on the case

Would like to thank all of you for your help during these frustrating times

Thanks again

Market only opened a few hours ago, are you sure that wasn't the problem all along?

Mike

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  #11 (permalink)
london/england
 
Experience: Advanced
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Big Mike View Post
Market only opened a few hours ago, are you sure that wasn't the problem all along?

Mike

LoL 100% no, i have had this issue since friday morning when i got here :-D

I would like to think im not that foolish

I think i might have been some thing to do with the wireless network i connected to, the people the supply the internet took down my mac settings? and was working on some thing over the week end, that or all the other things i have tweeks seem to have done the job

Thanks again all

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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  #12 (permalink)
Site Administrator
Swing Trader
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greenr View Post
LoL 100% no, i have had this issue since friday morning when i got here :-D

I would like to think im not that foolish

I've certainly done it. Tried to trade on a Saturday, before I realized it was Saturday... or more common, tried to trade on a Holiday before I remembered it was a holiday...

Mike

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  #13 (permalink)
london/england
 
Experience: Advanced
Platform: Sierra charts, NinjaTrader, VK Trader
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Trading: CL/6E/TF/ES
 
Posts: 952 since Sep 2011
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Big Mike View Post
I've certainly done it. Tried to trade on a Saturday, before I realized it was Saturday... or more common, tried to trade on a Holiday before I remembered it was a holiday...

Mike

Ha i suppose, easily done

I rembered when i was younger, i used to work shift work before i traded full time

I turned up to work on a number of occasion when i was not ment to, was not a plesant experiance

Orginisation is the key, the trouble is when your flat out working hard thinking to much. All the days blur into one big mess

Have a great labour day mike

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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