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DOM Glitch 6J
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Created: by Eubie Attachments:1

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DOM Glitch 6J

  #1 (permalink)
Elite Member
Prague, Czech republic
 
Futures Experience: Beginner
Platform: NinjaTrader/ZF
Favorite Futures: ES, TF
 
Posts: 79 since Jul 2010
Thanks: 41 given, 34 received

DOM Glitch 6J

Hello traders,

a glitch seems to happen to me on the yen each Friday. See the Bid/Ask values on the chart trader and mismatching DOM. Has anybody encountered anything like this before? Ninja support ignored my message.

Many thanks,
Daniel

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DOM Glitch 6J-glitch2.png  
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  #2 (permalink)
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Berlin, Europe
 
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Eubie View Post
Hello traders,

a glitch seems to happen to me on the yen each Friday. See the Bid/Ask values on the chart trader and mismatching DOM. Has anybody encountered anything like this before? Ninja support ignored my message.

Many thanks,
Daniel

I do not think that this is related to Fridays. Just delete your DOM and create a new one. Something weird that can neither be tested nor commented on.

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  #3 (permalink)
Elite Member
Prague, Czech republic
 
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Hello FatTails,

unfortunately, deleting the DOM and creating a new one does not solve anything...

Daniel

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  #4 (permalink)
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cologne, europe
 
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That happens when the Computer is overloaded with many realtime NT indicators and charting with long history plus fast market with unfiltered feed.

Maybe restart of Ninjatrader works out. I had this also several times after temporary overload freezes, sometimes i also can´t even use the DOM for order entries or it lags after that.

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  #5 (permalink)
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Eubie View Post
Hello traders,

a glitch seems to happen to me on the yen each Friday. See the Bid/Ask values on the chart trader and mismatching DOM. Has anybody encountered anything like this before? Ninja support ignored my message.

Many thanks,
Daniel

Hi Eubie,

I see that you have posted on our support forum and we have already provided guidance for you to downgrade to the officially supported IQFeed client in hopes that this is the cause of your issue. The perceived ignored message is likely one of two issues:

A) We did not receive it
B) We received it, replied and the response was likely blocked by a spamfilter either at your ISP or on your local PC

You could check your junk folder to see if there was any mail traffic from us including a response with ticket #. I would also ask you to ensure that ninjatrader.com is an accepted domain from which you can receive emails from.

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  #6 (permalink)
Elite Member
Prague, Czech republic
 
Futures Experience: Beginner
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Posts: 79 since Jul 2010
Thanks: 41 given, 34 received

Hello NinjaTrader,

yes indeed, for some weird reason it ended up in the wrong folder even though it normaly does not. So my apologies. Having scaled back to the older IQFeed client the discussed behavior did not show up yet.

Sincerely,
Daniel

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  #7 (permalink)
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Eubie View Post
Hello NinjaTrader,

yes indeed, for some weird reason it ended up in the wrong folder even though it normaly does not. So my apologies. Having scaled back to the older IQFeed client the discussed behavior did not show up yet.

Sincerely,
Daniel

Thanks for the udpate, I am glad things look as if the issue is a thing of the past. Glad my support team was able to help.

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