This is an assumption on your part on how I run my business and it couldn’t be further from the truth. I am extremely motivated to innovate and keep your business. Customer happiness generates loyalty, word of mouth advertising and an opportunity to sell you something else in the future. We have been here ten years and plan to be around for decades to come. If I had a “take the money and run” approach, my business would have died a long time ago. We are feverishly working on NinjaTrader 8 (our next generation platform) and have been releasing details in the form of webinars here at futures.io (formerly BMT). I am sure there are features that we don’t have that cause prospects to select a competitive platform but so far, our business is strong and growing and we are on pace to have another record year.
Ray - CEO of NinjaTrader
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Hmmmm. I can remember not too long ago when vendors first rolled out monthly payment plans people were pissed off they would have to keep paying forever. You're pissed that you can still pay up front with NT? Really? The option to pay up front is good for the customer and you are only going to attract new customers if you continue to develop and improve your product, method of payment does nothing to change that.
@NinjaTrader: Your update cycle is far too long, that's what the overwhelming majority of your customers think. We can initate a poll here at BM. I have to invest a large amount of time to get the functions i need with custom programming or home grown tools. If i'm asking your support the default answer is "Beyond the scope of support". Lot's of errors i don't even mention to ask the support for.
I hope your next release will be a milestone in trading software history.
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And the other thing is that there is a big difference between disliking a product and making a personal attack against someone's character. I think SC is a superior product as well, but Ray is stand up guy and I have seen nothing to suggest he is out to screw people over. The fact that he puts his face on his product, is active on the forums, and personally makes webinar presentations, speaks volumes to the level of concern he has for his product and customers. Consider do you know who the CEO of Sierra Chart is? I don't. Have you ever see the CEO of Sierra Chart personally answer forum posts or give a webinar presentation? I haven't.
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That's the gist of it Ray. You don't have to 'keep my business' because you have already gotten the revenue from me. Allow me to present an example that really highlights the difference between the business model of your company and the business model of a paid by the month company.
I wanted to switch to LMAX for my forex trading. Ninjatrader does not support LMAX. On 19th Feb 2012 I made a post on your company forums asking for LMAX support. Many other users have posted in the thread asking for the same. It has been one and a half years and still nothing.
Contrast this with how Sierra Charts responded to the same request. At the time SC did not support LMAX. On 27th Nov 2012 someone posted on their forums asking for LMAX support within SC. Within about four and a half months SC had enabled full support for LMAX trading including having negotiated a 50% discount on minimum trading requirements at LMAX for SC users.
SC needs the users to keep subscribing month after month and therefore they deliver. You on the other hand, couldn't be bothered.
Now this is just small example but it is highly symptomatic of the way Ninjatrader has treated it's users. Like one of the poster above said, he keeps getting "beyond scope of support" and doesn't even bother to ask NT support anymore.
Put yourself in our shoes and ask what would you think? NT took your money years ago and then stopped creating newer and better software. As a customer what would you prefer?
I know you have hundreds of "fans" on this website, who will now come out of the woodwork and accuse me of heinous crimes for having spoken a word against Ninjatrader.
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