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Unofficial NinjaTrader 8 wish list thread (NT8)!
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Unofficial NinjaTrader 8 wish list thread (NT8)!

  #81 (permalink)
Elite Member
Des Moines, Iowa
 
Futures Experience: None
Platform: Ninja, TOS
Broker/Data: AMP/CQG, TOS
Favorite Futures: CL, TF, GC
 
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wldman View Post
that GD simple. Support that answers the friggin telephone. Effing amazing a company gets away with e-mail support only....since e-mail is so clear and effective....and timely. (edited) Hookers have better customer service than NT

Moderator Note


Watch the name calling, that is not tolerated here and will result in a lifetime ban.

I have edited your post to remove it.

You are free to express your unhappiness, but keep it civil.

Mike



uhhh just yesterday i had an issue and they actually called me.. answer my emails really fast and get quick responses from the forum..

dont believe anything you hear and only half of what you see

\_(ツ)_/

(╯□)╯︵ ┻━┻
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  #82 (permalink)
Elite Member
Chicago Illinois USA
 
Futures Experience: Advanced
Platform: Ninja Trader
Broker/Data: IB
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wldman's Avatar
 
Posts: 2,055 since Aug 2011
Thanks: 966 given, 2,572 received

Hey Mike

Exactly the point!

See, e-mail, or the typed word makes it almost impossible to interpret "tone". I typed that tounge in cheek to illustrate the weakness of the medium. You have to interpret and make a judgemet based on very limited information. I mean you don't know anything about me or my personality, or the issue with NT, so how could you know. Easy, you rely on the best judgement that you can make based on the information available or your own characteristics and attributes given your accumulated knowledge (experience).

Even though I responded to you the instant that I saw your message, over twelve hours have passed...that underlines the second point concerning the time efficiency of the vendors service methods.

Given the frequency (black swan-ish) of my need for NT support, their bad service model doesn't matter that much. The tounge in cheek nature was consistent with the same thought or emotional process that led you to post the hysterical pancake video (contained more explicit vulgar language btw). My first thought upon seeing that was that dude cooking pancakes might be futures.io (formerly BMT) member forrestang...so when Forrest started posting the photos, I was rolling on the floor.

Your response Mike was not..Hey Wildman, I am experienced with NT, what is the frustration with them? But I can't judge you by that. I have to consider the body of work and overall contribution, right? Thank you BM for the great forum board and all the hours of work and creative contribution that you have made. IRONIC that the NT issue is with an indicator set that YOU posted in the library. I was sort of disrespectful to NT because I think they deserve it. Since you still had about 70 PM's in your box, I thought the LAST thing I should do is trouble BM with a question that NT can and should handle.

Since I know NT support watches these forums, my secondary motive was to create another avenue for them to supply the input that I need to fix my issue. I would not, I don't think, have been noticed through a more benign approach.

Anyway, I have to build the backyard ice rink today so time is fleeting. Mike when I travel near you, I'd very much like to go to dinner or at least drop off a case of your favorite beverage. I appreciate you and the forum a great deal.

Dan

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  #83 (permalink)
Elite Member
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Posts: 2,055 since Aug 2011
Thanks: 966 given, 2,572 received

Mike, really...


you edited out the word describing hookers from my post, but posted a video in which the subject uses that word and others over ten times?

I do not disagree with the edit, in fact I support it as such implied language is a slippry slope and has no value here. So, I apologize for that error in judgement to use a phonetic spelling for a bad word in a public forum in which I am a guest. I will try very hard to not do that again. I would like to remain active here at futures.io (formerly BMT).

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  #84 (permalink)
Trading Apprentice
montreal
 
Futures Experience: Beginner
Platform: NinjaTrader
 
Posts: 4 since Feb 2010
Thanks: 1 given, 1 received

the number 1 thing nt should do is change the account and performance stats engine to take the values from the brokers and not their internal trades. with some bugs and sometime on the road i trade often with mobile tws and im sure im not the only one but this makes the stats engine (which would otherwise be great) useless.

I need to use a second program for my stats (or program a site myself with IB token)

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  #85 (permalink)
Elite Member
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Posts: 2,055 since Aug 2011
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NT customer service...

Futures Edge on FIO
guy Adam was spot on, friendly, professional and timely in helping me with my platform charting issue. Credit to NT and credit to Adam, for being the best.

Wildman

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  #86 (permalink)
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More credit...


wldman View Post
guy Adam was spot on, friendly, professional and timely in helping me with my platform charting issue. Credit to NT and credit to Adam, for being the best.

Wildman


to NT management staff for monitoring customers needs here in futures.io (formerly BMT). Great platform, great people. Thanks guys.

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  #87 (permalink)
Site Administrator
Manta, Ecuador
 
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There is a difference between calling someone names who are members of the forum, and posting a funny Youtube video in the off-topic section.

Let's close the subject. This thread is about "Unofficial NT8 wish list" so lets get back on-topic please.

Mike

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  #88 (permalink)
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Your forum Mike

Just wondering if we are talking about the same post, but last word to you. Topic over as requested.

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  #89 (permalink)
 Vendor: advancedindicators.com 
Vancouver, BC, Canada
 
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Backtesting: Performance score should be calculated and shown under Summary tab - right now, it's only shown for optimization in results. That'd be very handy for checking parameters' sensitivity, etc.

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  #90 (permalink)
User requested to be banned
Orlando, Florida
 
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The ability to assign several indicators as a "group" as opposed to a "template".

For example, I think in Tradestation I had a set a 4 moving averages with types, colors, and sizes already assigned, that were locked as a single group and could be turned on and off of any template by a single selection.

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