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Unofficial NinjaTrader 8 wish list thread (NT8)!
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Unofficial NinjaTrader 8 wish list thread (NT8)!

  #791 (permalink)
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gregid View Post
I am afraid it's not so simple - it is just .NET Core that is being made available, WPF is still Windows only, hence a lot of work would have to be spent on alternative GUI and I am not aware of anything Mono resembling WPF - the closest: https://github.com/mono/xwt is nowhere near WPF capabilities.

Since we are talking about .NET Core - @NinjaTrader - is the plan to release final version of NT8 with .NET 4.6 ?

Okay, so it isn't the entire .NET framework as I think WPF is considered part of .NET.

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  #792 (permalink)
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NJAMC View Post
Okay, so it isn't the entire .NET framework as I think WPF is considered part of .NET.

Yep, .NET Core is directed more at Windows Store, Windows Phone or ASP.NET development. For Windows Forms and WPF you still require full blown .NET framework. On a good note - Microsoft renewed interest in Mono which may result in some future development in the right direction
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  #793 (permalink)
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Ninja Chart Issues When Creating Obejcts Like Rectangles on Higher time frames - then


Hi,

Was wondering if the Ninja Chart Issues When Creating Obejcts Like Rectangles on Higher time frames - then viewing them on lower timeframes causes them to dissapear (or even using the BAR SPACING ) - is going to be resolved in Ninja 8?

S.

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  #794 (permalink)
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ziggy123 View Post
Hi,

Was wondering if the Ninja Chart Issues When Creating Obejcts Like Rectangles on Higher time frames - then viewing them on lower timeframes causes them to dissapear (or even using the BAR SPACING ) - is going to be resolved in Ninja 8?

S.

Yes.

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  #795 (permalink)
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What value do you place on the webinars on FIO?

 
I would like to see some improvements in customer support. Just an email support is very out of date when there are many ways to have a direct support chat like multicharts or tradestation.

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  #796 (permalink)
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24/7 support

Wish that NT7/8 and NT brokerage has 24/7 support, platform and brokerage.
TIA

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  #797 (permalink)
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learning0101 View Post
Wish that NT7/8 and NT brokerage has 24/7 support, platform and brokerage.
TIA

- Brokerage does have a 24 hour emergency trade desk
- Although official hours don't reflect this, platform has support staff online 24 x 5 and during the day on weekends including all holidays as well.


Last edited by NinjaTrader; May 9th, 2015 at 11:40 AM.
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  #798 (permalink)
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NinjaTrader View Post
- Brokerage does have a 24 hour emergency trade desk
- Although official hours don't reflect this, platform has support staff online 24 x 5 and during the day on weekends including all holidays as well.

Itīs still just an email support. Not very customer efficient..

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  #799 (permalink)
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theborntrader View Post
Itīs still just an email support. Not very customer efficient..

That is inaccurate. We receive inquiries inbound via email, web form our support forum and administer resolutions via all outbound means which includes telephone calls, remote assistance, email and the like. It allows us to support 40K users with resolution times measured in minutes, every day of the year including holidays.

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  #800 (permalink)
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NinjaTrader View Post
That is inaccurate. We receive inquiries inbound via email, web form our support forum and administer resolutions via all outbound means which includes telephone calls, remote assistance, email and the like. It allows us to support 40K users with resolution times measured in minutes, every day of the year including holidays.

I agree with you completely, Ray, but this still depends upon your point of view, and (even more importantly) whether English is your first language.

Someone like myself with good writing skills and powers of expression *IN ENGLISH* I think writing an email or forum question *IN ENGLISH* serves me fine. But I am American, and I've always spoken and written *IN ENGLISH* my entire life.

What you are missing, if I may suggest, is that NinjaTrader has international customers with English skills that may be less developed. This is not disrespectful to say this, it's just a matter of human understanding.

If NinjaTrader were to offer phone support (paid or free), someone like myself would probably never use it. But *I don't need to* -- I'm quite comfortable and adept at writing a description of my problem in English, and so I would prefer email or the forums anyways.

What I mean is, some one else may thrive on the back and forth of a conversation *IN ENGLISH* because they can speak the problem better than they can write about the problem. A misunderstanding in a support conversation is easily and quickly corrected, but can be agonizingly slow via email or the forums. Like I said, "efficiency" from the point of view of the customer depends upon a different perspective.

A bit off-topic, I know, but just wanted to state my 2Ē.


Last edited by bltdavid; May 10th, 2015 at 05:08 PM.
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