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Upgrade NT 6.5 to NT 7..BIG PROBLEMS!
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Upgrade NT 6.5 to NT 7..BIG PROBLEMS!

  #11 (permalink)
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turkmay View Post
For all who are experiencing the above problem with moving from NT 6.5 to NT 7 here is how I solved it: I scrubbed every single thing that had to do with Ninja Trader from my computer... every file, even every document that remained after the uninstall...DELETED EVERYTHING! Then started back at the very beginning with the NT 7 install. Just like a newbie. It worked perfectly, not a single glitch. It now runs like a champ and even took most of my old indicators. It was just that simple. Thanks Fat Tails for giving me the original clue. The only thing you had wrong was that I DID have to get rid of the old 6.5 that I had been running. One caution: make sure you have your original account connection password and ID handy before you start. I had to dig through a mountain of stuff to find mine.


It was not necessary to delete NT 6.5. But as you deleted it, you will never know.

They are two different programs, and as long as you do not confuse the backups (they use the same default directory for backups) you will not run into problems.

But glad it worked in the end.

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  #12 (permalink)
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NinjaTrader View Post
When someone posts that our support is zero help it concerns me since I want to make sure my team is on top of things. I reviewed your case history and here is what I see transpired.

- Your laptop upgrade is working fine
- Your PC that uses Vista is not
- You have two user developed indicators (you do not know who the author is) and these indicators compile fine on your laptop however, not all indicators are listed in any drop down box
- This is where the communication stopped

This behaviour usually means that an installation has a RemoteSoft protected assembly loaded. I would follow FatTails advice to start with a fresh install, no outside indicators loaded and ensure that this is working. Then you can add back these two user developed indicators, should they compile --> It should work.

@NinjaTrader

You should go on that TV Show, Undercover Boss, and try the NT support... the standard answer which I received again today;

1. We have never seen that...

2. You are the only person out of the 10,000 users that has reported this...

3. What were you doing wrong that you aren't telling us...

4. We suggest you dump everything and do a complete "clean" install ...



Even if all of the above were true , I'm sure someone could come up with a less irritating way of saying that.

I'm not here to rant. I like NT and will continue to use NT as long as it makes sense to do so.

However, I doubt I will report any more issues to the NT support forum.

That said, I will feel obligated to tell what I have personally experienced when board members ask.

I'm being descriptive, not judgmental.

Regards,
TMFT

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #13 (permalink)
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ThatManFromTexas View Post
@NinjaTrader

You should go on that TV Show, Undercover Boss, and try the NT support... the standard answer which I received again today;

1. We have never seen that...

2. You are the only person out of the 10,000 users that has reported this...

3. What were you doing wrong that you aren't telling us...

4. We suggest you dump everything and do a complete "clean" install ...



Even if all of the above were true , I'm sure someone could come up with a less irritating way of saying that.

I'm not here to rant. I like NT and will continue to use NT as long as it makes sense to do so.

However, I doubt I will report any more issues to the NT support forum.

That said, I will feel obligated to tell what I have personally experienced when board members ask.

I'm being descriptive, not judgmental.

Regards,
TMFT

Please show me the forum post or provide a ticket # where we stated the above. If what you wrote verbatim is what someone on my team said, I can assure you this is not inline with how we train them and they will be reprimanded. If what you wrote is paraphrasing what we said then I will of course read what we wrote to understand what was said vs what you intepreted.

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  #14 (permalink)
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turkmay View Post
For all who are experiencing the above problem with moving from NT 6.5 to NT 7 here is how I solved it: I scrubbed every single thing that had to do with Ninja Trader from my computer... every file, even every document that remained after the uninstall...DELETED EVERYTHING! Then started back at the very beginning with the NT 7 install. Just like a newbie. It worked perfectly, not a single glitch. It now runs like a champ and even took most of my old indicators. It was just that simple. Thanks Fat Tails for giving me the original clue. The only thing you had wrong was that I DID have to get rid of the old 6.5 that I had been running. One caution: make sure you have your original account connection password and ID handy before you start. I had to dig through a mountain of stuff to find mine.

I am glad you resolved it. For anyone who has the same problem, the symptom of missing indicators is a result of a RemoteSoft protected assembly. In lamens terms, a 3rd party indicator/strategy that usually from a commercial vendor that is meant for NinjaTrader version 7.0.1000.2 or earlier.

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  #15 (permalink)
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NinjaTrader View Post
I am glad you resolved it. For anyone who has the same problem, the symptom of missing indicators is a result of a RemoteSoft protected assembly. In lamens terms, a 3rd party indicator/strategy that usually from a commercial vendor that is meant for NinjaTrader version 7.0.1000.2 or earlier.

This RemoteSoft thing is making me get stuck with NT7......2. By the way, is NT7......2 a BETA ?

Lolu

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  #16 (permalink)
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lolu View Post
This RemoteSoft thing is making me get stuck with NT7......2. By the way, is NT7......2 a BETA ?

Lolu

If you have a regular copy of a commercial indicator, the author should be able to provide you with an update. The software needed to produce the update is simple to use and free of charge for the commercial vendor. The update can be produced in a few minutes.

You will need to upgrade anyhow, because otherwise you can not trade futures via CME in June.

There is no reason to stay with NT 7.1000.2.

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  #17 (permalink)
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NinjaTrader View Post
Please show me the forum post or provide a ticket # where we stated the above. If what you wrote verbatim is what someone on my team said, I can assure you this is not inline with how we train them and they will be reprimanded. If what you wrote is paraphrasing what we said then I will of course read what we wrote to understand what was said vs what you intepreted.

No need, I found the post in our forum.

Range Bar Problem NT v7.4 - NinjaTrader Support Forum

From what I read, we are very helpful and straighforward and willing to work with you on this issue. Our product manager clearly stated that we are interested in finding out what the problem is and pointed out facts including our extensive testing over the past several weeks to reproduce similar situation to no avail. As he also pointed out, no one has doubted your experience and we have provided clear instructions (at your discretion) to help us establish a clean base from which we can help build upon to reproduce. Your account of what transpired IMO does not reflect the progression of events. The facts are provided in the posts to help set your expectations of the difficulty we have had ourselves in trying to reproduce the issue and without more data from other users (which we have none) trying to triangulate on the issue is outright difficult. You state that our response is abrasive and I don't see that at all. In fact, some of your posts are cynical and maybe mildly abrasive and my guy has responded in a politically correct manner.

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  #18 (permalink)
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NinjaTrader View Post
No need, I found the post in our forum.

Range Bar Problem NT v7.4 - NinjaTrader Support Forum

From what I read, we are very helpful and straighforward and willing to work with you on this issue. Our product manager clearly stated that we are interested in finding out what the problem is and pointed out facts including our extensive testing over the past several weeks to reproduce similar situation to no avail. As he also pointed out, no one has doubted your experience and we have provided clear instructions (at your discretion) to help us establish a clean base from which we can help build upon to reproduce. Your account of what transpired IMO does not reflect the progression of events. The facts are provided in the posts to help set your expectations of the difficulty we have had ourselves in trying to reproduce the issue and without more data from other users (which we have none) trying to triangulate on the issue is outright difficult. You state that our response is abrasive and I don't see that at all. In fact, some of your posts are cynical and maybe mildly abrasive and my guy has responded in a politically correct manner.

@NinjaTrader

1. I believe the highlights below back up what I wrote

2. The 10,00 number I got from you.

3. He later posted that indicators I wrote in Ninja Script constituted "Third Party Programs" and were the problem, even though I have had this problem on charts with NO indicators and he has never looked at the code of my indicators.

4. I now know where your employees get their attitude.

5. Did it ever occur to anyone at your company to simply say, "we don't know " ?

6. If you will excuse me, I have to spend the evening deleting your software off my computer and downloading a "Clean" install ... again.

Regards,
TMFT


Today, 12:03 PM #26
NinjaTrader_Josh
NinjaTrader Product Manager



Join Date: May 2007
Location: Denver, CO
Posts: 17,365

ThatManFromTexas,

I've been running this on a spare machine for the past 3 weeks, 24 hours a day, and never ran into an issue once. Today I experienced no issues either. Was there anything being done before experiencing this today? Please try to recollect every action taken leading up to it in as much detail as possible. Unfortunately you are the only report of this and all I can suggest at this point in time is for you to try a 100% clean reinstall without installing any 3rd party components and see if you still run into the issue. I realize this means you can't look at any of your indicators and such, but this is an important step to be able to nail down what is happening and eliminate all 3rd party components as potential factors. Please don't put them on different charts or better yet, please don't even install them at this point in time.

Please follow the steps listed below to completely uninstall and reinstall NinjaTrader:

NOTE: You will lose ALL settings, custom files, data, etc. Please back them up beforehand if you wish to preserve them.

Close all running applications.
Then from the Start menu select --> Control Panel --> Add and Remove Programs.
From Add and Remove Programs select NinjaTrader 7 and click Remove.
Then manually delete the folder "NinjaTrader 7" located under Start --> My Documents.
Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
Reboot your machine.
Once these steps are completed, download NT7 from the link below:
Download

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #19 (permalink)
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Ninja Trader if you would stop being so defensive for a minute you might be able to see the problem from our side:

(1) The reason communication stopped between me and support is that your guys quit answering my emails. That's the reason I had to go elsewhere for a solution and ended up here on Big Mike's. Thankfully I finally got some help.

(2) Everybody involved was focused solely on the issue of 3rd party indicators...a classic example of not seeing the forest for the trees. My problem was WAY bigger than getting a couple of my old indicators to work in NT 7. I couldn't get NT 7 to recognize it's OWN standard indicators that come bundled in the program!!! Never mind getting them to work...they weren't even listed.

(3) Fat Tails I'm sure what you say about being separate programs with separate folders is absolutely correct. All I know is that I tried to install NT7 3 different times and I was dead in the water until I deleted 6.5 completely.

Anyway, all is well. Thanks and good nite.

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  #20 (permalink)
Market Wizard
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Turkmay

Ninja Indicators are listed in alphabetical order.

If you have a 3rd party indicator that is causing a major issue, then all Ninja indicators that follow that indicator in alphabetical order will not appear. The 3rd party indicator IS the cause.

My offer is still there - compile any indicator, put the errors up here & we'll see if we can get you past it. Compiling one indicator will compile them all and the error messages generated should point to the issue.

Cheers

DT

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