Does anyone know how to reset a multicharts demo? - futures io
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Does anyone know how to reset a multicharts demo?


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Does anyone know how to reset a multicharts demo?

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  #1 (permalink)
Working on my LCD tan
 
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I gave multicharts a trial run a while ago but barely used it and I want to have another crack at it after reading some of the discussions on here. I have tried uninstalling and removing every reference in my registry but it seems to know I have had a trial before. Is it hiding something sneaky somewhere else or has it just registered my machine ID on the multicharts servers, never to be activated again?

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  #3 (permalink)
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Right, your machine ID is tagged, so you can't try it again on the same workstation.
You might ask MC for directly for another demo, by email, or, much better choice, try to win it here.

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  #4 (permalink)
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Thanks Sam. I suspected it might have been tagged but couldn't confirm it.

Beta tester kitteh has already made his appearance on the multicharts thread

I might swing multicharts an email as well. Can't hurt to ask.

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  #5 (permalink)
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You should seriously try to win the free MC license, this is not a joke !!!

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  #6 (permalink)
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Sam, I have entries in both threads and beta tester kitteh does have the potential to get more serious about winning the prizes. I would prefer the NT one though as it would make my monthly costs zero apart from brokerage.

I've been a beta tester for NT7 since the beginning as it is the platform that works best for me. I wish they would get a wriggle on with release the full version of NT7 though. I intend to buy a full license once nt7 is stable but no point committing to something that isn't finished. The longer they take, the more lease payments they get out of me.

Makes you wonder if that is a motive to take their time.

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  #7 (permalink)
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Treggs View Post
Thanks Sam. I suspected it might have been tagged but couldn't confirm it.

Beta tester kitteh has already made his appearance on the multicharts thread

I might swing multicharts an email as well. Can't hurt to ask.

Leverage Big Mike Trading in there a bit if needed, it won't hurt "Hey Dennis, Big Mike says MultiCharts is great, but my demo from a long time ago ran out. I wanted to look at it again, can you reset my demo please?".

I think you'll find they are accommodating.

Have a good weekend.

Mike

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  #8 (permalink)
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Big Mike View Post
I think you'll find they are accommodating.

This is the inverse of my experience Mike. I have had 2 "customer service" interactions with Jeff Jenkins of Multicharts. Both times my head was shaking, thinking "is this guy for real?"

I recently went to download Multicharts DT at the download page which is coded to require you to "recommend" on Facebook. Despite trying on 5 different browsers and 3 machines, I could not download it, so I emailed and asked them if they could email me a download link. I was categorically denied and told that I could get a demo of Multicharts 7(and then buy it after 30 days) or nothing.

The first time I contacted him it was to ask about the lack of a "ray" type trend line tool and the difficulty in setting up the app to work with MB Trading. This is basic stuff for a charting package that is advertised to interface with a particular broker, I thought. Not so. Jeff encouraged me to think out of the box and consider why a trader would need a ray tool when they have so graciously provided a line tool for drawing trendlines and that they just didn't think it was important enough to them to make it easy for MB trading clients to use their software.

I LOVE this software(for the most part) and I make more profit with it than other packages, but I really don't want to give these clowns $1000 until they bring it up a notch and I'm sure it works for me.

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  #9 (permalink)
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They certainly aren't perfect.

I've never had to deal with Jeff. Only Stan and Dennis.

As for the Facebook thing, yes I am with you -- it was discussed on another thread already. I have a feeling they will be changing that policy soon, but who knows.

As for needing more time to evaluate it, you asked for an extension on a 30-day trial and were told no? I guess it just depends on their experience, if people abuse the trial extension vs need it to make decisions.

Maybe some sort of built-in extension possibility on the condition of providing feedback about your trial so far would be possible. For instance, I could even see this built-in to the app - maybe you would be required to answer 20 questions about your experience with the platform so far, then you receive a 2 week extension.

But while I think that is a good idea, I also think the whole Facebook requirement is a bad idea. So I guess there are going to be people equally put off by the idea of providing feedback in order to receive an extension, although I don't think they are equal "requirements" in order to "receive" something back.

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  #10 (permalink)
Battle Ground, WA
 
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No, they certainly aren't, nobody is. If Stan and Dennis are concerned about providing good customer service and trying to attract customers, they should take a look at Jeff's communication skills. They might not be pleased at what their front end is spitting out. Either that or I am just a lousy customer. Could go either way I suppose...

I managed to download a copy of Multicharts DT on my own in spite of Jeff's sad gatekeeping attempt, at one of several sharing sites where other decision makers at Multicharts allow the app to be downloaded freely to encourage people to try and use it.

I had started a demo account about 6 months ago and I stopped using it shortly thereafter because it didn't meet my needs at the time.

I was not denied a demo extension. I was able to download the multicharts 7 demo and do that(which is not what I wanted) I was denied access to download Multicharts DT, according to Jeff, because "it works for everybody else" and "I had downloaded it once or twice in the past."

I do not use or need Multicharts 7. I am a 100% manual trader, so MultichartsDT is all I need. And now I have it. All is well in my world.

I agree about the Facebook thing, but I'm not really offended that they are doing it as much as I'm annoyed the code is sloppy and works intermittently at best(not at all in my case). At least they make it available to download from alternate sources. I am asking them for something, makes sense that I should be willing to give them a little love back on Facebook.


Big Mike View Post
They certainly aren't perfect.

I've never had to deal with Jeff. Only Stan and Dennis.

As for the Facebook thing, yes I am with you -- it was discussed on another thread already. I have a feeling they will be changing that policy soon, but who knows.

As for needing more time to evaluate it, you asked for an extension on a 30-day trial and were told no? I guess it just depends on their experience, if people abuse the trial extension vs need it to make decisions.

Maybe some sort of built-in extension possibility on the condition of providing feedback about your trial so far would be possible. For instance, I could even see this built-in to the app - maybe you would be required to answer 20 questions about your experience with the platform so far, then you receive a 2 week extension.

But while I think that is a good idea, I also think the whole Facebook requirement is a bad idea. So I guess there are going to be people equally put off by the idea of providing feedback in order to receive an extension, although I don't think they are equal "requirements" in order to "receive" something back.

Mike


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