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Cannot open charts or connect to data sources
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Created: by kieran Attachments:4

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Cannot open charts or connect to data sources

  #1 (permalink)
Trading Apprentice
Melbourne Australia
 
Futures Experience: Intermediate
Platform: CQG
Favorite Futures: Futures
 
Posts: 6 since Nov 2015
Thanks: 4 given, 1 received

Cannot open charts or connect to data sources

I have just downloaded and installed the trial version of Multicharts 9.1.

I have connected to a CQG demo data source and a paid barchart.com data source in QuoteManager.

I have deactivated all other data sources aside from CQG and barchart.com.

I have added instruments from both data sources and ensured that Multicharts datasever mode is set to online.

Whenever I try to open a chart I see only a blank screen and the words establishing connection or connecting H:.

I also occasionally see a popup error which states 'Data feed couldn't be loaded.'

When I look at the Multicharts broker profiles CQG is listed however gives an error when I try to connect, Barchart.com is not listed and I cannot add it.

The barchart.com data source I subscribed to was the 100 symbol limit with access to delayed data.

Is there something I am missing?? Somebody please help!!


Last edited by kieran; November 9th, 2015 at 03:19 AM. Reason: More information
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  #2 (permalink)
 Vendor: tradingcode.net 
The Netherlands
 
Futures Experience: None
Platform: MultiCharts, TradingView
Favorite Futures: ...
 
Jura's Avatar
 
Posts: 774 since Apr 2010
Thanks: 2,347 given, 661 received

What kind of message do you see in the QuoteManager? You'll normally see there messages about data feed connections or connection problems.

Connection errors with broker profiles, like CQG, can normally be found in the 'Logs' tab of the Order and Position Tracker.

That Barchart isn't listed in the MultiCharts broker profiles is because Barchart isn't a broker but a data feed. The broker profiles and the Trade Bar that's in the top of the screen is reserved for brokers only. A data feed connection to Barchart only needs to be added in the QuoteManager.

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  #3 (permalink)
Trading Apprentice
Melbourne Australia
 
Futures Experience: Intermediate
Platform: CQG
Favorite Futures: Futures
 
Posts: 6 since Nov 2015
Thanks: 4 given, 1 received


Thanks for your response!

In QuoteManager I see:

Establishing connection to barchart.com..
Connecting to symbollist data for *

I searched for * to show me all available futures on CBOT and was able to bring up a list and add instruments.

In the logs tab I see multiple instances of:

Connecting to CQG Trading system..

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  #4 (permalink)
 Vendor: tradingcode.net 
The Netherlands
 
Futures Experience: None
Platform: MultiCharts, TradingView
Favorite Futures: ...
 
Jura's Avatar
 
Posts: 774 since Apr 2010
Thanks: 2,347 given, 661 received


kieran View Post
In QuoteManager I see:

Establishing connection to barchart.com..
Connecting to symbollist data for *

I searched for * to show me all available futures on CBOT and was able to bring up a list and add instruments.

You can indeed search for all symbols from a certain type or exchange with the * sign in the QuoteManager, but after that one of the specific symbols (from the list of search results) should be added to the QuoteManager. If all your Barchart symbols are asterisks, then something probably went wrong when adding the symbols.

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  #5 (permalink)
Trading Apprentice
Melbourne Australia
 
Futures Experience: Intermediate
Platform: CQG
Favorite Futures: Futures
 
Posts: 6 since Nov 2015
Thanks: 4 given, 1 received

I can see specific symbols I have added 10 year treasury notes, I will add some screenshots of what I am seeing.

Barchart.com support state that my account is working on their end therefore they suggest this is a Multicharts issue. When I open multicharts I receive the message 'Data feed couldn't be loaded,' please check the screenshots to see if anything looks unusual.

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  #6 (permalink)
Trading Apprentice
Melbourne Australia
 
Futures Experience: Intermediate
Platform: CQG
Favorite Futures: Futures
 
Posts: 6 since Nov 2015
Thanks: 4 given, 1 received

I have resinstalled Multicharts and added a windows firewall exclusion for it, I now see some logs in QuoteManager which I have attached.

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My charts now appear a little differently and now show this:

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  #7 (permalink)
 Vendor: tradingcode.net 
The Netherlands
 
Futures Experience: None
Platform: MultiCharts, TradingView
Favorite Futures: ...
 
Jura's Avatar
 
Posts: 774 since Apr 2010
Thanks: 2,347 given, 661 received

Doesn't look unusual to me, except for the error message of course. There's a wiki page with three suggestions to fix this error, perhaps one of them works for you:

Data feed could not be loaded error message.

Edit: I didn't saw your recent post yet; but now I have, I would suggest to contact MultiCharts Support. That's because your Barchart connection doesn't give an error (yet doesn't load the data) and the CQG connection does give an error, but something that suggests that the connection between MultiCharts and CQG breaks for some reason. I don't know what you can try on your end to fix this issue; sorry.


Last edited by Jura; November 10th, 2015 at 01:26 AM.
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  #8 (permalink)
Trading Apprentice
Melbourne Australia
 
Futures Experience: Intermediate
Platform: CQG
Favorite Futures: Futures
 
Posts: 6 since Nov 2015
Thanks: 4 given, 1 received

Thanks for your time Jura it looks like the Barchart.com feed works since the reinstall, the CQG one is giving me errors however I suspect that is a problem on the CQG account side.

Thanks again!

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  #9 (permalink)
Market Wizard
Hamburg Germany
 
Futures Experience: Advanced
Platform: Multicharts, Tradestation, Multicharts.NET, NinjaTrader, MetaTrader
Broker/Data: DTN IQ
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kieran,

I am not sure if this is solved already, but Multicharts changed it's protocol for connecting CQG and this made connections to CQG demo accounts not possible with 9.1 in the past. This might explain why you can't connect to it.

Regards,
ABCTG


kieran View Post
Thanks for your time Jura it looks like the Barchart.com feed works since the reinstall, the CQG one is giving me errors however I suspect that is a problem on the CQG account side.

Thanks again!


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  #10 (permalink)
Trading Apprentice
Melbourne Australia
 
Futures Experience: Intermediate
Platform: CQG
Favorite Futures: Futures
 
Posts: 6 since Nov 2015
Thanks: 4 given, 1 received



ABCTG View Post
kieran,

I am not sure if this is solved already, but Multicharts changed it's protocol for connecting CQG and this made connections to CQG demo accounts not possible with 9.1 in the past. This might explain why you can't connect to it.

Regards,
ABCTG

That makes sense given my situation, thanks for this update!

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