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Multicharts for TWS Connectivity Issue


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Multicharts for TWS Connectivity Issue

  #1 (permalink)
StevenD
Toronto, Ontario
 
Posts: 4 since Jan 2015
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I was wondering if anyone has the same issues that I have ...

I have a fast computer with plenty of RAM and SSD drives. I also have a robust internet connection with transfer speeds of 150 mbps.

I will have a connectivity issue with TWS, then I will have a hole in the multicharts data. I have tried to reload the data in multicharts with no success. After an eposide even the bid ask price is off in multicharts. I have not been able to come up with any other answer to restore the system other than deleting multicharts and reinstalling it. This is becoming an issue as I will have to restore the system twice a week or so.

Beyond this is my real issue of lossing confidence in my platform. I need to have the confidence that the data is dead on, and that my executions even more so. I had an episode occur when I was in a trade last week and it really scared the hell out of me.

Dont get me wrong, I love multicharts... I hate the brokers charts... I really need to fix the connectivity issue with TWS.

Has anyone else had this issue?

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  #2 (permalink)
 ABCTG   is a Vendor
 
Posts: 2,436 since Apr 2013
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StevenD,

I would suggest to connect to the live chat during week days. The MC help staff should be easily detect any issues in your configuration - if there are any.

Regards,
ABCTG

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  #3 (permalink)
StevenD
Toronto, Ontario
 
Posts: 4 since Jan 2015
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Thanks, I will try that.

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Last Updated on February 9, 2015


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