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MultiCharts, MultiCharts, MultiCharts...
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MultiCharts, MultiCharts, MultiCharts...

  #411 (permalink)
Administrator: Retired Backtester
 Vendor: speedytradingservers.com 
Rennes France
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: IB/Kinetick
Favorite Futures: Futures
 
sam028's Avatar
 
Posts: 3,366 since Jun 2009
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Big Mike View Post
Is this MB Trading thing a known issue with them? Is it supposed to work, or supposed to not work? Have you contacted support?

Mike

The free version has no support I think.

Success requires no deodorant! (Sun Tzu)
 
  #412 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,240 since Jun 2009
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sam028 View Post
The free version has no support I think.

Oh yeah, duh. LOL, a catch 22.

Mike

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  #413 (permalink)
Elite Member
Los Angeles
 
Futures Experience: Beginner
Platform: SC, MT,
Broker/Data: Forex
Favorite Futures: Forex
 
Poocher's Avatar
 
Posts: 303 since Jun 2009
Thanks: 360 given, 106 received


I was able to do a lot of set up and get Multicharts to try and connect to MB Trading (but it kept saying I had an old Navigator, MB Tradings connector software, but I had just download a new one the day before) and then I saw in some documentation that there's a Broker Profile that needs to be set up but I haven't had time to read up on that yet...so I haven't complained.

Plus they say its unsupported. But I'll mention it on their forum if I'm still stuck after reading everything.

Plus I was hoping the Multicharts poster here might chime in...

Plus I was hoping Sam 0h 28 who is oh so smart would figure it out and share.

 
  #414 (permalink)
 Vendor: www.multicharts.com 
Columbus, Ohio, US
 
Futures Experience: Intermediate
Platform: MultiCharts
Broker/Data: Multiple/Multiple
Favorite Futures: ES, EUR/USD
 
MultiCharts's Avatar
 
Posts: 168 since Oct 2010
Thanks: 74 given, 170 received

support for MCDT

Hey,

We have decided - because of your guys' feedback - to offer support for the free version. However, paid users will take priority over the free ones, but the dedicated free forum will be monitored. We don't guarantee a 24 hour turnaround on the MCDT forum, but we will do our best (our support always tries hard).

Free users can also come to the Live Chat, but if there is a line-up of paid users, it might be a wait. We are also drafting documentation for the free version, so you don't feel so lost

I spoke to MB Trading yesterday, and we reached an agreement for tighter integration, for the benefit of MC users and MB Trading users.


Poocher View Post
I was able to do a lot of set up and get Multicharts to try and connect to MB Trading (but it kept saying I had an old Navigator, MB Tradings connector software, but I had just download a new one the day before) and then I saw in some documentation that there's a Broker Profile that needs to be set up but I haven't had time to read up on that yet...so I haven't complained.

Plus they say its unsupported. But I'll mention it on their forum if I'm still stuck after reading everything.

Plus I was hoping the Multicharts poster here might chime in...

Plus I was hoping Sam 0h 28 who is oh so smart would figure it out and share.


MultiCharts - Raising the Trading Standard.
Please send me a private message if you have any further questions about MultiCharts
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  #415 (permalink)
Elite Member
Los Angeles
 
Futures Experience: Beginner
Platform: SC, MT,
Broker/Data: Forex
Favorite Futures: Forex
 
Poocher's Avatar
 
Posts: 303 since Jun 2009
Thanks: 360 given, 106 received

Good news

 
  #416 (permalink)
Elite Member
Los Angeles
 
Futures Experience: Beginner
Platform: SC, MT,
Broker/Data: Forex
Favorite Futures: Forex
 
Poocher's Avatar
 
Posts: 303 since Jun 2009
Thanks: 360 given, 106 received

To connect Ninjatrater 7 to MB Trading NJ requires that I install MB Navigator:

NinjaTrader stock, futures and forex charting software and online trading platform. MB Trading Connection Guide.

If I download MB Tradings new Desktop Pro it automatically removes MB Navigator. I'm assuming when Multicharts can't download data from MB Trading saying "You are using an obsolete version of MB Trading. Please upgrade." that they want me to use Desktop Pro. MBT doesn't even offer MB Navigator on their site anymore it appears.

Once Desktop Pro was on my computer it wouldn't let me remove it! Windows Add/Remove software populated its list but wouldn't remove Desktop Pro so I had to restore my computer to an earlier date to get it off. It seems like MB Trading doesn't want Navigator used once its off your computer.

So to try Multicharts I'd have to go through the above every time. I depend on some NJ7 indi's so maybe I'll just go through the drama on weekends until I can determine if I can replace NJ7 with Multicharts. Or just get another data feed for NJ7.

 
  #417 (permalink)
Elite Member
Lagos, Nigeria
 
Futures Experience: Intermediate
Platform: NinjaTrader, SierraChart
Favorite Futures: Euro Currency & Oil
 
lolu's Avatar
 
Posts: 2,440 since Jun 2009
Thanks: 1,000 given, 1,595 received


MultiCharts View Post
Hey,

We have decided - because of your guys' feedback - to offer support for the free version. However, paid users will take priority over the free ones, but the dedicated free forum will be monitored. We don't guarantee a 24 hour turnaround on the MCDT forum, but we will do our best (our support always tries hard).

Free users can also come to the Live Chat, but if there is a line-up of paid users, it might be a wait. We are also drafting documentation for the free version, so you don't feel so lost

I spoke to MB Trading yesterday, and we reached an agreement for tighter integration, for the benefit of MC users and MB Trading users.

The Live Chat has been awesomely nice and helpful to me since yesterday. I had Dave and Andrew remotely connect to my machine and resolve my MCDT7/IQFeed setup.

Lolu

 
  #418 (permalink)
Elite Member
Los Angeles
 
Futures Experience: Beginner
Platform: SC, MT,
Broker/Data: Forex
Favorite Futures: Forex
 
Poocher's Avatar
 
Posts: 303 since Jun 2009
Thanks: 360 given, 106 received

Nice.





lolu View Post
The Live Chat has been awesomely nice and helpful to me since yesterday. I had Dave and Andrew remotely connect to my machine and resolve my MCDT7/IQFeed setup.

Lolu


 
  #419 (permalink)
 Vendor: www.multicharts.com 
Columbus, Ohio, US
 
Futures Experience: Intermediate
Platform: MultiCharts
Broker/Data: Multiple/Multiple
Favorite Futures: ES, EUR/USD
 
MultiCharts's Avatar
 
Posts: 168 since Oct 2010
Thanks: 74 given, 170 received


Poocher View Post
I'm assuming when Multicharts can't download data from MB Trading saying "You are using an obsolete version of MB Trading. Please upgrade." that they want me to use Desktop Pro. MBT doesn't even offer MB Navigator on their site anymore it appears.

Once Desktop Pro was on my computer it wouldn't let me remove it! Windows Add/Remove software populated its list but wouldn't remove Desktop Pro so I had to restore my computer to an earlier date to get it off. It seems like MB Trading doesn't want Navigator used once its off your computer.

So to try Multicharts I'd have to go through the above every time. I depend on some NJ7 indi's so maybe I'll just go through the drama on weekends until I can determine if I can replace NJ7 with Multicharts. Or just get another data feed for NJ7.

Here is the response from our engineers - check your registry, it should look like the screenshot I attached to the post. Also check that the version of MbtCom.dll is not lower than 11.7.0.17 in the path that is in the screenshot.

If you need to, change CurrentDirectory, include the path where MB Trading MBNAvigatorPRo files are located. If the message disappears and the data stops coming in, send us the MC logs.

MultiCharts - Raising the Trading Standard.
Please send me a private message if you have any further questions about MultiCharts
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MultiCharts, MultiCharts, MultiCharts...-mbpro_reg.png  
The following 2 users say Thank You to MultiCharts for this post:
 
  #420 (permalink)
Elite Member
Berlin, Europe
 
Futures Experience: Advanced
Platform: NinjaTrader, MultiCharts
Broker/Data: Interactive Brokers
Favorite Futures: Keyboard
 
Fat Tails's Avatar
 
Posts: 9,653 since Mar 2010
Thanks: 4,226 given, 25,601 received
Forum Reputation: Legendary



MultiCharts View Post
Hey,

We have decided - because of your guys' feedback - to offer support for the free version. However, paid users will take priority over the free ones, but the dedicated free forum will be monitored. We don't guarantee a 24 hour turnaround on the MCDT forum, but we will do our best (our support always tries hard).

Free users can also come to the Live Chat, but if there is a line-up of paid users, it might be a wait. We are also drafting documentation for the free version, so you don't feel so lost

I spoke to MB Trading yesterday, and we reached an agreement for tighter integration, for the benefit of MC users and MB Trading users.

Your willingness to support the free version has convinced me. I have installed MC and will come back with questions. I am mainly interested in MC's capability to collect and display data correctly. This is the first step, and I guess this can be tested with the discretionary version.


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