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Important MultiCharts support notice


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Important MultiCharts support notice

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  #1 (permalink)
 Big Mike 
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Hi guys,

I know a large number of you have purchased MultiCharts based on my personal recommendation, or based on discussions made on futures.io (formerly BMT).

It is because of this that I feel responsible, which leads me to making this post to inform you of some changes.

I do not want to get in to private discussions between myself and Dennis and Stan at MultiCharts, but the net result is MultiCharts felt that there was not enough support from me or the community for them enough to justify their presence on the site.

MultiCharts has informed me they will stop posting on futures.io (formerly BMT) and stop supporting or participating on futures.io (formerly BMT) in any way. I do not understand this decision, and most certainly do not agree with it. But it is their product and their decision, and I was unable to change their mind.

I am informing you of their decision.

Thanks,
Mike

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  #2 (permalink)
 lolu 
Lagos, Nigeria
 
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Big Mike View Post
Hi guys,

I know a large number of you have purchased MultiCharts based on my personal recommendation, or based on discussions made on futures.io (formerly BMT).

It is because of this that I feel responsible, which leads me to making this post to inform you of some changes.

I do not want to get in to private discussions between myself and Dennis and Stan at MultiCharts, but the net result is MultiCharts felt that there was not enough support from me or the community for them enough to justify their presence on the site.

MultiCharts has informed me they will stop posting on futures.io (formerly BMT) and stop supporting or participating on futures.io (formerly BMT) in any way. I do not understand this decision, and most certainly do not agree with it. But it is their product and their decision, and I was unable to change their mind.

I am informing you of their decision.

Thanks,
Mike

'Cos BM now uses SC ... maybe the reason

Lolu

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  #3 (permalink)
 Big Mike 
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lolu View Post
'Cos BM now uses SC ... maybe the reason

Lolu

I still use MultiCharts. I will also likely use NT8.

Mike

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  #4 (permalink)
 GridKing 
San Diego, CA USA
 
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Thanks for letting futures.io (formerly BMT) users know...

I never made it past the first steps of giving the product a serious try, I did not get the impression that they are using a customer/user based model and gave up pretty quickly ... just my own limited experience

could be the biggest thing since sliced bread for all I know but they lost me at hello

I predict that they will either not last the test of time or realize that getting to know your customer is first priority....

if it's the latter

give 'em one these



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  #5 (permalink)
 sptrader 
Colorado
 
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I don't understand MC leaving futures.io (formerly BMT) either, it's a great source of potential customers that were previous Tradestation users, looking for something with better support or NT users that were tired of fighting the much less intuitive "C" language, to code simple studies..
Easylanguage used in MC is a great solution for traders that are NOT programmers,..that's what brought me to the MC platform.. Over time, the MC group will grow...what does it cost them to drop in for an hour on a Saturday, to answer some questions for potential or existing customers ?

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  #6 (permalink)
 TonyB 
Bay Area, CA - US
 
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Mike, thanks for the heads-up.

There were quite a few reasons why I finally purchased MC a few weeks back, and one, albeit a minor one compared to the others, was their presence here.

Not sure what is meant by not enough support from you / us... Interest in the MC platform has been strong on futures.io (formerly BMT). Of the many platform discussions here, it is consistently the 2nd most viewed of them all.

I suppose maybe their hands are full on their own forum or maybe if they continued to post here, they might somehow feel such an obligation on like forums... Private discussion, so I'll let it go.

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  #7 (permalink)
 ehlaban 
Netherlands
 
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Now that's something i truly don't understand. I think this is
a bad decision from Multicharts.

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  #8 (permalink)
 sharp2be 
Canada
 
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Big Mike View Post
Hi guys,

I know a large number of you have purchased MultiCharts based on my personal recommendation, or based on discussions made on futures.io (formerly BMT).

It is because of this that I feel responsible, which leads me to making this post to inform you of some changes.

I do not want to get in to private discussions between myself and Dennis and Stan at MultiCharts, but the net result is MultiCharts felt that there was not enough support from me or the community for them enough to justify their presence on the site.

MultiCharts has informed me they will stop posting on futures.io (formerly BMT) and stop supporting or participating on futures.io (formerly BMT) in any way. I do not understand this decision, and most certainly do not agree with it. But it is their product and their decision, and I was unable to change their mind.

I am informing you of their decision.

Thanks,
Mike

No offense and not trying to open a can of worms but the reasons for this withdraw seems pretty clear to me:

- They want to grow the own forum which has been traditionally very quiet (at least when compared to NT, SC, AB or TS), spreading their resources even thinner to support futures.io (formerly BMT) does not make too much sense
- Anyone who is part of futures.io (formerly BMT) for some time (I am not an active member) will quickly notice a strong bias towards NT (not suggesting the bias is from you Mike), just judging based on the number of NT threads, indicators, etc... Mike has done a good job of trying to revert it but the NT crowd seems pretty loyal (despite some of the key problems)

I could think about 2-3 additional reasons but you get the idea ... cheers

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  #9 (permalink)
 mrphr 
London
 
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sharp2be View Post
No offense and not trying to open a can of worms but the reasons for this withdraw seems pretty clear to me:

- They want to grow the own forum which has been traditionally very quiet (at least when compared to NT, SC, AB or TS), spreading their resources even thinner to support futures.io (formerly BMT) does not make too much sense
- Anyone who is part of futures.io (formerly BMT) for some time (I am not an active member) will quickly notice a strong bias towards NT (not suggesting the bias is from you Mike), just judging based on the number of NT threads, indicators, etc... Mike has done a good job of trying to revert it but the NT crowd seems pretty loyal (despite some of the key problems)

I could think about 2-3 additional reasons but you get the idea ... cheers

I was just about to say more or less the same thing.

Multi Chart is a Rock Solid platform; If they chose to not be here it is because they have their reasons to not stay here.

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  #10 (permalink)
 TimeTrade 
Erfurt Germany
 
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with the short term realized feature of true C# compatibility--- i do notunderstand the break with a forum that has a very high and quality count of C# indicator/strategy script developers!?

OK, currently here on futures.io (formerly BMT) is C# = "Ninja"... if MC8.x better then is a good potential to "simple" recode any tools to MC8... only now without official "comperable" support in "one" forum this is not the best way for acquire good "open" coders for MC8.x

For compare: the official NT support forum is restricted by comercial and non public rules -> the quality of requested and published content is very low... with hard words: not more as beginners questions and error/missing features reports.

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  #11 (permalink)
Alexlaxmikant
India
 
 
Posts: 18 since May 2010
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It make sense and further reason to withdraw the support can be easy access to users who has pirated copy of Multicharts. TradeStation and now Amibroker restrict the support for the users who has registration key or something which recognized them as a licensed users, might be they also want to implement something like that.

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  #12 (permalink)
 cory 
the coin hunter
virginia
 
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you can relax, I didn't buy MC.

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  #13 (permalink)
 Laurus12 
Norway
 
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Thanks for notifying Mike. By the way, I purchased MC before I entered this forum

“If you wish to see the truth, then hold no opinions for or against anything.” - Hsin Hsin Ming
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 ThatManFromTexas 
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I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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 Fu510n 
Suffield, CT
 
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Big Mike View Post
Hi guys,

I know a large number of you have purchased MultiCharts based on my personal recommendation, or based on discussions made on futures.io (formerly BMT).

It is because of this that I feel responsible, which leads me to making this post to inform you of some changes.

I do not want to get in to private discussions between myself and Dennis and Stan at MultiCharts, but the net result is MultiCharts felt that there was not enough support from me or the community for them enough to justify their presence on the site.

MultiCharts has informed me they will stop posting on futures.io (formerly BMT) and stop supporting or participating on futures.io (formerly BMT) in any way. I do not understand this decision, and most certainly do not agree with it. But it is their product and their decision, and I was unable to change their mind.

I am informing you of their decision.

Thanks,
Mike

Thanks for the heads up Mike (I actually missed this post originally but got here via another thread). You can count me in the group of folks who picked MC7 over NT7 a year ago based on your personal experiences . I waited until MC7 and NT7 had stabilized before deciding, and I'm still very glad I went the MultiCharts route for the time being as I've found MC8 x64 to do just about everything I've asked of it (and then some) and do it FAST. Slinging Easy/PowerLanguage vs. C# has had it's quirks to be sure (I'm a 30+ yr programmer/architect by profession) and the "programmer in me" still likes the extensibility of NT/C#, but MC .NET may get me there just the same should I decide to go that route. I'm also a bit put off by NT not exposing the internals of NTM/NT2 data files (not that I blame them - IP is IP). As trading isn't my "day job" yet, I have to pick my battles while still in learning mode, and both the MultiCharts app and support staff have thus far exceeded my expectations.

My .02 - I still like NT as well, but at the end of the day, we all pick what works for us . Still curious about their own decision as I actually purchased a lifetime license BECAUSE of futures.io (formerly BMT)...

-Guy

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  #16 (permalink)
 PK 1 
Kassel / Germany
 
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Years ago I bought MC and - decided against NT.
I haven't read any reason from MC why they stoppped posting here. But is this necessary at all? Anyone sharing thoughts / code about his/her favored coding-station (NT, MC, TS, ...) will do so independent from MC-Support (I hope I can be more active also). So thanx for this clarification regarding futures.io (formerly BMT) and MC.

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Bimi
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PK 1 View Post
Years ago I bought MC and - decided against NT.
I haven't read any reason from MC why they stoppped posting here. But is this necessary at all? Anyone sharing thoughts / code about his/her favored coding-station (NT, MC, TS, ...) will do so independent from MC-Support (I hope I can be more active also). So thanx for this clarification regarding futures.io (formerly BMT) and MC.

I remember MC said in a post here that they don't have enough people to dedicate one to this forum.

besides, they have their own support forum, if anybody has a question, he can always ask, either here, or there.

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 andby 
Norwich, UK
 
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Bimi View Post
I remember MC said in a post here that they don't have enough people to dedicate one to this forum.

besides, they have their own support forum, if anybody has a question, he can always ask, either here, or there.

I don't understand why they see a "lack of support" from futures.io (formerly BMT) either. I do remember for example, a heated conversation between MC and one of their competitors, where Mike did a great job moderating with impartiality.

It's obvious that although Ninja is more popular, this website still brings them customers - plenty of good stuff for MC can be found here.

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  #19 (permalink)
 fxpipmeister 
Los Angleles, CA
 
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My main reason for joining futures.io (formerly BMT) was because I wanted to have access to the MC support on this site!

(just sayin')

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 jakobe 
Atlanta, Georgia
 
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Very old thread here.. hopefully I'm not causing an issue in posting in here.

I've had some minor issues with MultiCharts with it not "calculating" or showing the right time of a bar being displayed on a chart's x-axis. Example: It is 10am in the session yet at the x-axis where it shows the time it'll display something off by one hour.. It'll print candlesticks as if its 9am.. but its really not. It's 10am. That is for multiple different time frames. If I switch to a 60min chart however it'll appear as the correct time.

I also have an issue where the candlesticks will literally change (wick size, candle size) after they've been printed when I switch from 60min to 5min charts.. its weird and I'm clueless as to how this happens...

Sorry again if I shouldn't post this here... just find it odd that they would stop posting here for support issues. Oh well.

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