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Email notification format - CONFUSING
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Email notification format - CONFUSING

  #1 (permalink)
Elite Member
Pt Vala
 
Futures Experience: Advanced
Platform: Proprietary
Favorite Futures: CL, EUR, DAX
 
Posts: 58 since Apr 2010
Thanks: 12 given, 30 received

Email notification format - CONFUSING

If I see this correctly the Email notficicaton format has changed recently.

Now the first link that appears in any notification leads to an
UNSUBSCRIBE (removesubscription) page.

This is (fortunately for futures.io (formerly BMT)) normally NOT what the user probably intends.


Intuitively the user wants to read the new post.


Therefore I'd be glad if futures.io (formerly BMT) switches (back) to a notification format where the first link leads to the new post and only a link at the bottoms serves to unsubscribe.



=============== Sample mail notification ========================

DO NOT REPLY TO THIS EMAIL!
***************************

If you no longer wish to receive these notifications via email, click here:
https://futures.io/subscription.php?do=removesubscription&type=thread&subscriptionid=XXXX&auth=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear uexkuell,

A new post has just been made in a thread you are subscribed to on Big Mike's Trading Forum. Unsubscribe options are at the bottom of this email.

The following 2 users say Thank You to uexkuell for this post:
 
  #2 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,240 since Jun 2009
Thanks: 29,352 given, 83,233 received

This has been mentioned a few times.

Here is my problem:

1) People don't read.
2) They won't click "unsubscribe" to unsubscribe. Instead, they will report us as spam, which causes ALL users to experience problems because mail providers will send our mail to spam folders.

So, with this in mind and 4 years of dealing with this, I moved the unsubscribe link to the top so that hopefully more people will see it and click it instead of marking us as spam.

I understand that people that are used to the old format are clicking on the wrong link out of habit. But I do believe you can retrain your mind to not do that given a little bit more time and experience.

It's a bad situation with an imperfect resolution.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
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The following 2 users say Thank You to Big Mike for this post:
 
  #3 (permalink)
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Lehrte, Germany
 
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Daytrader999's Avatar
 
Posts: 1,159 since Sep 2011
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...But regarding notification emails on post quotes this seems to not apply:


Quoting 
Dear Daytrader999,

Big Mike has quoted you in a post, below:

Link: https://futures.io/feedback-announcements/2497-bmt-forum-changelog-post330575.html

Member "Big Mike" writes:
***************************


---Quote (Originally by Daytrader999)---
Yes, absolutely !

Another thing I encountered for a few days is, when I adress a member like so Big Mike and I re-enter the thread, the site keeps in a sort of 'reloading' status...what I'm trying to say is, it looks like if someone is editing or adding a post (you know that kind of 'flickering' when there's some posting action going on in a thread).

I'm afraid I can't explain this any better...
---End Quote---
That is a known issue that happened when we migrated to PHP 5.4. I am trying to find a fix, it is very hard so far.

Mike

~~~~~~~~~~~~~~~~~~

View your list of quotes: https://futures.io/feedback-announcements/usertag.php...
Modify your settings and alerts: https://futures.io/feedback-announcements/usertag.php...

All the best,
Big Mike's Trading Forum


 
  #4 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
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Posts: 46,240 since Jun 2009
Thanks: 29,352 given, 83,233 received


Daytrader999 View Post
...But regarding notification emails on post quotes this seems to not apply:

There is no single click unsubscribe for that, but I will look at making everything more uniform.

Those emails are not issues for being marked as spam. It's the thread subscription emails.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

 
  #5 (permalink)
Elite Member
Pt Vala
 
Futures Experience: Advanced
Platform: Proprietary
Favorite Futures: CL, EUR, DAX
 
Posts: 58 since Apr 2010
Thanks: 12 given, 30 received

Thanks for taking the time to answer.



Big Mike View Post
This has been mentioned a few times.

This might be indicative that it is a relevant problem.



Big Mike View Post
1) People don't read.

That's true and it's true for me.
It's a good reason to move unsubcribe DOWN not up if the goal is to have people read the posts.



Big Mike View Post
2) They won't click "unsubscribe" to unsubscribe. Instead, they will report us as spam, which causes ALL users to experience problems because mail providers will send our mail to spam folders.

All other relevant trading boards (like ET, TL and some others) use the "old" format -
1.link = current post, last link = unsubscribe.
Therefore this problem would affect all boards.

The current situation is only adding confusion due to behavior that is incompatible to what other boards are doing.


Why would people that have subscribed to a thread then report a notification as spam?
I don't really get this.
If this happens frequently there must be some other reason behind it.



Perhaps this might be a starting point to improve the situation:

Instead of this text in line 4:
"If you no longer wish to receive these notifications via email, click here:"

there could be placed this text:
"If you want to UNSUBSCRIBE please click at the link AT THE BOTTOM of this mail."

(of course no link following here but the usual text and then the link to the new post)

 
  #6 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,240 since Jun 2009
Thanks: 29,352 given, 83,233 received

I've tried the "unsubscribe at bottom" text, again no one reads so it is not useful.

Only a very tiny fraction of users on futures.io (formerly BMT) use any other trading forum, so I am not concerned about cross-forum compatibility or standards.

People mark as spam because they don't read. They click spam on the email client instead of clicking an unsubscribe link in the email. They view that as the easy, simple option without any consideration as to what it means. I cannot get mail providers to educate people so simply have to live with it.

I've already taken note of the complaints and will see what I can do.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

 
  #7 (permalink)
Elite Member
Bay Area California
 
Futures Experience: None
Platform: TT T4
Favorite Futures: Futures
 
Posts: 719 since Nov 2011
Thanks: 635 given, 740 received


Big Mike View Post
I've tried the "unsubscribe at bottom" text, again no one reads so it is not useful.

Only a very tiny fraction of users on futures.io (formerly BMT) use any other trading forum, so I am not concerned about cross-forum compatibility or standards.

People mark as spam because they don't read. They click spam on the email client instead of clicking an unsubscribe link in the email. They view that as the easy, simple option without any consideration as to what it means. I cannot get mail providers to educate people so simply have to live with it.

I've already taken note of the complaints and will see what I can do.

Mike

Mike
When we receive a private message we get a prompt to open the message in a separate window (using chrome at least), have you thought of adding a prompt to the unsubscribe feature? so after you click on the link and it takes you to futures.io (formerly BMT), it asks "Are you sure you want to unsubscribe to this thread?"

"If I agreed with you, we'd both be wrong."
 
  #8 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,240 since Jun 2009
Thanks: 29,352 given, 83,233 received


addchild View Post
Mike
When we receive a private message we get a prompt to open the message in a separate window (using chrome at least), have you thought of adding a prompt to the unsubscribe feature? so after you click on the link and it takes you to futures.io (formerly BMT), it asks "Are you sure you want to unsubscribe to this thread?"

That would require a lot of code changes.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

 
  #9 (permalink)
Elite Member
Bay Area California
 
Futures Experience: None
Platform: TT T4
Favorite Futures: Futures
 
Posts: 719 since Nov 2011
Thanks: 635 given, 740 received


Big Mike View Post
That would require a lot of code changes.

Mike

Understood, what about embedding the link in a hyperlink or image that says "unsubscribe"?

"If I agreed with you, we'd both be wrong."
 
  #10 (permalink)
Site Administrator
Manta, Ecuador
 
Futures Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
 
Big Mike's Avatar
 
Posts: 46,240 since Jun 2009
Thanks: 29,352 given, 83,233 received


I am not going to reply further.

I will work on ways to improve it, please just give me time.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

The following user says Thank You to Big Mike for this post:

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