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NexusFi site changelog and issues/problem reporting

  #3181 (permalink)
 
forrestang's Avatar
 forrestang 
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So for sure posts made during that time will have to be recreated by the users no matter what correct?

I assume this is also the same for the indie section?

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  #3182 (permalink)
 
Big Mike's Avatar
 Big Mike 
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Known issue:

Somehow, our crontab was not backed up (still investigating). This means that some scheduled tasks will not run until I can manually re-create everything.

That involves (at least) the following:

- Headers on top of every thread, showing posts/replies/thanks data
- User reputation scores & promotions
- The "best threads" block on home page, and top of threads
- The "questions" needing answers block, home & top of threads

No doubt, other things.

Please report any issues...

Mike

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  #3183 (permalink)
 
Big Mike's Avatar
 Big Mike 
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forrestang View Post
So for sure posts made during that time will have to be recreated by the users no matter what correct?

I assume this is also the same for the indie section?

Correct, it is impossible for us to recreate them.

There is more to simply dumping the data into the database. When a post is created, a lot of stuff happens in the background. And the two databases are now out-of-sync, so the data is considered "lost" but "viewable".

Yes, including indicator/download section.

Mike

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  #3184 (permalink)
 
Big Mike's Avatar
 Big Mike 
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Big Mike View Post
When a post is created, a lot of stuff happens in the background. And the two databases are now out-of-sync, so the data is considered "lost" but "viewable".

BTW, above language of "viewable" is assuming the data center gives us good news in a few days with the old servers damaged in the fire and water damage.

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  #3185 (permalink)
 
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 DavidHP 
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I already re-posted the things I saw missing.

Thanks for the fast recover.


Big Mike View Post
Good question, thanks:

a) I have reached out to the people that became Elite Members during that period, and have already manually upgraded them

b) I tried to reach out to people who created new user accounts in general (to the site), but due to a completely unrelated problem that just so happened to coincide with yesterday, I don't have their email addresses

c) The data center will "evaluate" our servers and see what condition they are in, supposedly in two days. When this happens, if the database and file system are mountable, then we CAN view some meta details such as:

-> posts
-> new users
-> direct messages

However, it will be impossible for us to "restore" these items and merge them into the live production system. Once we made the decision to stop waiting for the data center, there was no turning back.

We can, however, find out the names of the people involved with these items, and reach out to them, and ask them to resubmit the content.

Mike


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  #3186 (permalink)
 
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 bobwest 
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Big Mike View Post
Once we made the decision to stop waiting for the data center, there was no turning back.

A difficult decision, but the right one. As it stands, there is no guarantee that the data center will be able to get anything off of any of the affected servers, and the best they can offer is that perhaps it will be in two days.

Biting this bullet and moving on is the only realistic thing for any business in this situation. I expect that there are other businesses who used this data center and who are in much worse shape without their data, but they are going to face the same decision, if they have not made it already.

I hope you can get something that is of use out of those servers, but sometimes you just do what you've got to do.

Bob.

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  #3187 (permalink)
 Arch 
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can you share the name of the datacenter?

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  #3188 (permalink)
 
Big Mike's Avatar
 Big Mike 
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bobwest View Post
A difficult decision, but the right one. As it stands, there is no guarantee that the data center will be able to get anything off of any of the affected servers, and the best they can offer is that perhaps it will be in two days.

Biting this bullet and moving on is the only realistic thing for any business in this situation. I expect that there are other businesses who used this data center and who are in much worse shape without their data, but they are going to face the same decision, if they have not made it already.

I hope you can get something that is of use out of those servers, but sometimes you just do what you've got to do.

Bob.

Thanks for the reassuring

We had a 100% SLA, and for every 15 minutes of downtime, we receive 1 full day free. So, should we decide to return to this data center (?), we are looking at around 250-300 days of free server hosting. Assuming it takes them two days from now to get our old hardware rebuilt, which I think is probably optimistic... those 8TB NVMe cards aren't easy to come by! And we had two...

Mike

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  #3189 (permalink)
 
Big Mike's Avatar
 Big Mike 
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Big Mike View Post
Thanks for the reassuring

We had a 100% SLA, and for every 15 minutes of downtime, we receive 1 full day free. So, should we decide to return to this data center (?), we are looking at around 250-300 days of free server hosting. Assuming it takes them two days from now to get our old hardware rebuilt, which I think is probably optimistic... those 8TB NVMe cards aren't easy to come by! And we had two...

Mike

Dang it, the moment I pressed send, a new update was posted by them. Their SLA has this in the contract:

Credit shall not exceed 100% of billing in a thirty day cycle

So much for that six months of free hosting

Mike

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  #3190 (permalink)
 
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 bobwest 
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Big Mike View Post
Dang it, the moment I pressed send, a new update was posted by them. Their SLA has this in the contract:

Credit shall not exceed 100% of billing in a thirty day cycle

So much for that six months of free hosting

Mike

Perhaps so much for their customer base....

They should be bending over backward to do whatever it takes to keep customers after this.

Bob.

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