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NexusFi site changelog and issues/problem reporting


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NexusFi site changelog and issues/problem reporting

  #2971 (permalink)
 
Silvester17's Avatar
 Silvester17 
Columbus, OH
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Big Mike View Post
Thousands of you have email trouble on a regular basis. Man, I wish everyone would just use gmail sometimes because honestly, it's simply the best. I make that assertion based on 125k email addresses in our database and regular outbound emails and the results of them...

A great deal of effort on my part is spent to notify you guys when there is email trouble. To that end, I've added the following this morning:

This banner appears at the top of the page when the last email we sent to you was rejected by your Email Service Provider for any reason. We store two pieces of information in that case: (1) the date the email was rejected, (2) the SMTP server diag response [such as invalid mailbox, over quota, message flagged as spam, etc], and finally item number (3) on screenshot is a link to your Direct Messages so you can read the automated response that is generated when this happens.

This is what that automated message looks like:

(1) showing reject reason (bounced in this case, bad mailbox)
(2) showing SMTP server response, when available
(3) explain all emails are halted, you can't even reset your password unless you fix this
(4) make sure your email address is correct
(5) click the Re-subscribe button, critical piece of this that must not be skipped!

So #5 is critical because only this will trigger our email server to remove you from the "bad" database and try again to send you an email. This is because it costs us money every time an email goes out, whether it is a valid message or a bad one, so we maintain a database of emails that WORK and nothing else.

I hope all of this can offer some assistance to you guys and an explanation as to why you might be seeing such messages.

Mike

@Big Mike

I got a similar banner this morning saying "You are not receiving important emails since December 16, 2020"

but I still get all the notifications every day. and when I click on that link (UserCP - > Direct Messages), there's no automated response. also I do use gmail

is there anything I need to do?

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  #2972 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
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Silvester17 View Post
@Big Mike

I got a similar banner this morning saying "You are not receiving important emails since December 16, 2020"

but I still get all the notifications every day. and when I click on that link (UserCP - > Direct Messages), there's no automated response. also I do use gmail

is there anything I need to do?

Thanks. I believe that was the huge Google outage day that caused a ton of issues. I had to modify our database to correct things, and you are exposing a hole in that plan.

I need to give this some thought on how to best correct it. Some combination of polling Mandrill for current status of your email address, and updating our database. Let me think.

Mike

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  #2973 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
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OK @Silvester17, take a look now. Should be instant.

I found 601 edge cases and updated the database now.

Mike

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  #2974 (permalink)
 
Silvester17's Avatar
 Silvester17 
Columbus, OH
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Big Mike View Post
OK @Silvester17, take a look now. Should be instant.

I found 601 edge cases and updated the database now.

Mike

it worked, excellent!!

thank you

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  #2975 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
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Swing Trader
 
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Silvester17 View Post
it worked, excellent!!

thank you

Sorry for any trouble.

I already received a bunch of emails this morning, after the last newsletter went out and that new notification went live and a bunch of members saw it.

I know it can be annoying but so is not being able to reset your password when you lose it (believe me, this happens a LOT!) because you can't receive emails. It's also annoying to not realize you aren't being notified if you are being mentioned/quoted, or receive DM's.

Mike

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  #2976 (permalink)
 
Silvester17's Avatar
 Silvester17 
Columbus, OH
Market Wizard
 
Experience: None
Platform: NT 8, TOS
Trading: ES
Posts: 3,603 since Aug 2009
Thanks Given: 5,139
Thanks Received: 11,527


Big Mike View Post
Sorry for any trouble.

I already received a bunch of emails this morning, after the last newsletter went out and that new notification went live and a bunch of members saw it.

I know it can be annoying but so is not being able to reset your password when you lose it (believe me, this happens a LOT!) because you can't receive emails. It's also annoying to not realize you aren't being notified if you are being mentioned/quoted, or receive DM's.

Mike

no trouble at all

thank you!!!

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  #2977 (permalink)
 
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 Tymbeline 
Leeds UK
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I suddenly have a similar banner (mistakenly) saying that I'm not receiving email from the site since 12th September 2020.

As far as I know, I'm receiving everything normally (including an email today). "Just saying".

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  #2978 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,399 since Jun 2009
Thanks Given: 33,174
Thanks Received: 101,539

Thanks to another couple of member reports, I found another way to improve that. It wasn't hard once I had the workflow down, basically for the cases where you are getting a notification - but you are recently (still) receiving emails, the system is going to auto-clear and reset automatically now.

This should clear up everyone next newsletter.

Mike

We're here to help: just ask the community or contact our Help Desk

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Searching for trading reviews? Review this list
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Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal Started this thread Reply With Quote
  #2979 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,399 since Jun 2009
Thanks Given: 33,174
Thanks Received: 101,539


Tymbeline View Post
I suddenly have a similar banner (mistakenly) saying that I'm not receiving email from the site since 12th September 2020.

As far as I know, I'm receiving everything normally (including an email today). "Just saying".

Thanks for reporting. I am quoting you which should trigger a new email for you. If you receive it, the system will reset your account and you should be good to go. Let me know if not.

Give it 2-3 minutes.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
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Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
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  #2980 (permalink)
 
Tymbeline's Avatar
 Tymbeline 
Leeds UK
Market Wizard
 
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Platform: Tradovate
Broker: Tradovate
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Wow, such fast attention, and at the weekend? Thanks very much, Mike. Got it, and the error message has disappeared.

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