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futures io site changelog and issues/problem reporting


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futures io site changelog and issues/problem reporting

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  #1631 (permalink)
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Big Mike View Post
Yes, it is a known issue -- it would only happen when you aren't logged in.

It happens when a new post is not yet in the cache. Most of the time, someone trying to read a new post is logged in. We had to make a sacrifice with what could be done with our current system, we chose to optimize for who is generally not logged in -- which are spiders/bots -- and not real people, who are actually logged in.

Mike

Makes sense and it sounds like the right call.
The caching makes such a great difference for real users. Thank you.

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  #1632 (permalink)
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Another small update, our webinars landing page will now show if you are already registered for the event -- no more guessing whether or not you registered.

This goes into effect starting now, so if you registered prior to this post -- it won't reflect it. But rest assured, your registration is still valid.

Mike

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  #1633 (permalink)
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ocpb View Post
Makes sense and it sounds like the right call.
The caching makes such a great difference for real users. Thank you.

I would love to solve it, but the issue is with our SEO software in vBulletin, the way it handles redirects and #post tags, it's simply impossible to solve this currently. It will be all fixed at one point when we finally roll out the new forum software.

Mike

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  #1634 (permalink)
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Big Mike View Post
Hi guys,

I've implemented a feedback system into our outbound newsletters, it will look something like this:



It's a very simple one-click feedback, you like it or you don't -- so that we can improve future events. Once you submit feedback, you'll also be given the option to send us more info/more detail if you wish.

I would appreciate it if you can click these buttons for each event to give us feedback. This type of feedback is based on the interest of the event -- it is not necessarily reflective of the quality of the final webinar, for example. We will work to implement those types of feedback systems soon.

Mike

Hi Mike,

I got the email for the scaling-in poll and clicked the "Yes, I like this topic" button. It Wwent to the feedback page OK, but I found 2 things:

1. The feed back page is set up as if it's for an event registration, which this was not.

2. When I typed in my feedback text and clicked "Submit," nothing happened. No indication it was received, or that I needed to select any of the items in the dropdown, or anything else. I think it ought to let me know that it was received or that I should do something....



(I clicked on the link at the bottom to return to the events home page, and that's where I went. But I was not actually "returning" there because I didn't come to this page from there....)

Bob.

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  #1635 (permalink)
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bobwest View Post
Hi Mike,

I got the email for the scaling-in poll and clicked the "Yes, I like this topic" button. It Wwent to the feedback page OK, but I found 2 things:

1. The feed back page is set up as if it's for an event registration, which this was not.

2. When I typed in my feedback text and clicked "Submit," nothing happened. No indication it was received, or that I needed to select any of the items in the dropdown, or anything else. I think it ought to let me know that it was received or that I should do something....



(I clicked on the link at the bottom to return to the events home page, and that's where I went. But I was not actually "returning" there because I didn't come to this page from there....)

Bob.

Hi Bob,

I need to make further improvements. I believe your issue was not choosing an actual rating on the drop down boxes.

This is a left over form from years ago for webinar feedback, I will redo it soon. Today if I can.

We do receive the vote (basically a +1 or -1 score) when you load the page, from the newsletter button, which was our primary goal to measure interest.

Thank you

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  #1636 (permalink)
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Hi guys,

Today I worked on improvements in the feedback system.

Just to prove it, you can give me your feedback on this new system itself.

Like it:
https://on.futures.io/nnj41

Dislike it:
https://on.futures.io/qjuzi

When you arrive on the page, we record your thumbs up/down automatically. But you then have the option to give us additional detailed feedback in three categories, plus a comment box.

Please feel free to test it out.

Mike

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  #1637 (permalink)
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Thanks @xplorer - received

Mike

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  #1638 (permalink)
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Thanks @bobwest.

You should be seeing something like this, and each of the three questions has a star rating to the right -- you can rate us on a scale. We're hoping to gather feedback for each event.

I will continue to improve this as well, just now I tried to improve the visuals.

Please confirm that you are seeing the page like this:



Mike

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  #1639 (permalink)
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This is what I get for both:



It looks like you get half a star if you click more on the left side of the star, rather than the center. (I'm not totally sure, due to the colors being fairly low-contrast.)

Bob.

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  #1640 (permalink)
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bobwest View Post
This is what I get for both:



It looks like you get half a star if you click more on the left side of the star, rather than the center. (I'm not totally sure, due to the colors being fairly low-contrast.)

Bob.

Correct. I'll try to improve the colors. Check back later

Mike

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