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CQG Q Trader


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CQG Q Trader

  #241 (permalink)
paulg
NY
 
Posts: 90 since Sep 2009
Thanks Given: 54
Thanks Received: 23

Hi all,

What are you doing guys with the new upgrade to the beta 18.6.8049?
I don't want to upgrade Q-Trader 2017 right now but if I press Exit I can't login anymore.

[IMG]http://s16.imagestime.com/out.php/i1140327_CQGforcetoupgradeto18.x.jpg[/IMG]

Did you find a trick in order to use the 17 again?

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  #242 (permalink)
 
xplorer's Avatar
 xplorer 
London UK
Site Moderator
 
Experience: Beginner
Platform: CQG
Broker: S5
Trading: Futures
Posts: 5,944 since Sep 2015
Thanks Given: 15,447
Thanks Received: 15,291


paulg View Post
Hi all,

What are you doing guys with the new upgrade to the beta 18.6.8049?
I don't want to upgrade Q-Trader 2017 right now but if I press Exit I can't login anymore.

[IMG]http://s16.imagestime.com/out.php/i1140327_CQGforcetoupgradeto18.x.jpg[/IMG]

Did you find a trick in order to use the 17 again?

If you click on 'Upgrade on Log Off', you will be prompted to upgrade again when you log off. Simply decline that one as well.

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  #243 (permalink)
paulg
NY
 
Posts: 90 since Sep 2009
Thanks Given: 54
Thanks Received: 23


[IMG]http://s16.imagestime.com/out.php/i1140328_CQGIfIpressNOitquit20170817135612.jpg[/IMG]

Decline again and again and annoyed every day for the next months until the 18 will be stable?
This is a blackmail. Where is an option to stay in version 17 until the 18 will be mandatory?

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  #244 (permalink)
 
xplorer's Avatar
 xplorer 
London UK
Site Moderator
 
Experience: Beginner
Platform: CQG
Broker: S5
Trading: Futures
Posts: 5,944 since Sep 2015
Thanks Given: 15,447
Thanks Received: 15,291


paulg View Post
Decline again and again and annoyed every day for the next months until the 18 will be stable?
This is a blackmail. Where is an option to stay in version 17 until the 18 will be mandatory?

Welcome to CQG's "aggressive" upgrade policy

It's bad, but not as bad as my constant prompt to participate in CQG's "Customer Experience Improvement Program".


Both of them are part of a nag policy which won't win over the affection of existing customers.


You can always complain.

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  #245 (permalink)
paulg
NY
 
Posts: 90 since Sep 2009
Thanks Given: 54
Thanks Received: 23

Will you and other customer complain for this aggressive upgrade policy?

That telemetry via Customer Experience Improvement Program can be killed properly deleting those files. But you will need to press in a box for a crashreporter error at each startup.

I have just discovered that Q-Trader allows to login automatically after 5' since that CQG QTrader Upgrade snag appears on screen.

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  #246 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra
Broker: AMP/Rithmic
Trading: NQ, ES, YM, UB
Posts: 213 since Aug 2013
Thanks Given: 33
Thanks Received: 195

To be fair, CQG has always been very thorough in my experience, only upgrading the platform maybe 2x a year and not releasing the upgrade until most issues are sorted, unlike many other platforms. However, I have several outstanding issues with them in terms of improvements, which makes the constant reminders about 'customer experience' laughable at best. How ironic to constantly prod you to give feedback when they have never once listened to it? Fail

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  #247 (permalink)
paulg
NY
 
Posts: 90 since Sep 2009
Thanks Given: 54
Thanks Received: 23

@ Japhro: customer experience is just the nice name for telemetry at least in my opinion. However I agree with the fact that rarely they implement what you ask unless it's a fix for a bug. Could you please provide an example of your feature requests?

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  #248 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra
Broker: AMP/Rithmic
Trading: NQ, ES, YM, UB
Posts: 213 since Aug 2013
Thanks Given: 33
Thanks Received: 195

The big one for me is that they do not have a proper Flatten button on the DOM. I have asked many times, had long conversations with several higher ups and they said they would implement it, it made sense etc, then decided they would not. Then they implemented it only on the mobile version, in an awkward location. Strange to say the least, they are the only platform without a flatten or close button on their dom.

The other is that they don't have a proper chart trader, snaptrader is awkward, difficult to trade with, and they apparently agreed because they deleted it sometime last year, but then because there was no chart trader at all, ppl complained and they brought snaptrader back. It's still the worst version of a chart trader out there, and again, they utterly refuse to do anything about it.

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  #249 (permalink)
 
xplorer's Avatar
 xplorer 
London UK
Site Moderator
 
Experience: Beginner
Platform: CQG
Broker: S5
Trading: Futures
Posts: 5,944 since Sep 2015
Thanks Given: 15,447
Thanks Received: 15,291

Since I have the "Customer Experience Improvement Program" option turned off, I get the following nag prompt every 4-5 times I start QTrader up.


Every single time, I open the prompt and select "no".

Invariably, it comes back like a zombie. "Yes" always comes as a pre-selected choice by the way.





Question: if you are using QTrader and if you don't participate, do you get this periodically as well?

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  #250 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra
Broker: AMP/Rithmic
Trading: NQ, ES, YM, UB
Posts: 213 since Aug 2013
Thanks Given: 33
Thanks Received: 195



xplorer View Post
Since I have the "Customer Experience Improvement Program" option turned off, I get the following nag prompt every 4-5 times I start QTrader up.


Every single time, I open the prompt and select "no".

Invariably, it comes back like a zombie. "Yes" always comes as a pre-selected choice by the way.





Question: if you are using QTrader and if you don't participate, do you get this periodically as well?

I have it on since the constant prompts are annoying but then that part of the platform usually fails after a few hours and shuts itself off. irony

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Last Updated on December 27, 2019


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