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Ninja brokerage ... commission issues


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Ninja brokerage ... commission issues

  #1 (permalink)
New York NY
 
 
Posts: 3 since May 2019
Thanks: 0 given, 3 received

Ninja brokerage ... commission issues

Hi everyone,

While Ninja provides a good platform for trading, their brokerage service is just horrendous. Please be aware that they will mysteriously increase commission and you will not even know it unless you read the PDF statement from Doorman or Philip Capital every night.

Please read your statement or at least reconcile the commissions from your platform with those in the statements. You'll be surprised with the commission discrepancies!

It's been a few days since I brought this to their attention and they have not responded to my multiple email inquires. Upon calling they say it will be fixed and it's still not fixed after 3 attempts.

So, please be careful. I trusted them which was my mistake.

I wonder if anyone else has had such experiences with Ninja brokerage or any other Introducing Brokerage? Any recommendations for new brokerage?

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  #3 (permalink)
Chicago IL
 
Experience: Advanced
Platform: NinjaTrader
Trading: 6E
 
NT Brokerage's Avatar
 
Posts: 81 since Jul 2014
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cantontrading View Post
Hi everyone,

While Ninja provides a good platform for trading, their brokerage service is just horrendous. Please be aware that they will mysteriously increase commission and you will not even know it unless you read the PDF statement from Doorman or Philip Capital every night.

Please read your statement or at least reconcile the commissions from your platform with those in the statements. You'll be surprised with the commission discrepancies!

It's been a few days since I brought this to their attention and they have not responded to my multiple email inquires. Upon calling they say it will be fixed and it's still not fixed after 3 attempts.

So, please be careful. I trusted them which was my mistake.

I wonder if anyone else has had such experiences with Ninja brokerage or any other Introducing Brokerage? Any recommendations for new brokerage?

We certainly want to ensure your commission is correct and I have PM'd you my direct email address so I can handle personally.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.

Last edited by NT Brokerage; May 17th, 2019 at 08:30 AM. Reason: signature didn't attach
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  #4 (permalink)
New York NY
 
 
Posts: 3 since May 2019
Thanks: 0 given, 3 received

While I appreciate your willingness to finally address the matter (thank you), I would like others to keep an eye out for commissions charged by the brokerages on a regular basis.

Just because someone offers a good trading platform does not mean their brokerage service offerings are just as good.

An unannounced increase in commissions by even 6-7 cents without you even knowing is a surprise you never want.

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  #5 (permalink)
Chicago IL
 
Experience: Advanced
Platform: NinjaTrader
Trading: 6E
 
NT Brokerage's Avatar
 
Posts: 81 since Jul 2014
Thanks: 0 given, 169 received


cantontrading View Post
While I appreciate your willingness to finally address the matter (thank you), I would like others to keep an eye out for commissions charged by the brokerages on a regular basis.

Just because someone offers a good trading platform does not mean their brokerage service offerings are just as good.

An unannounced increase in commissions by even 6-7 cents without you even knowing is a surprise you never want.

This would only be due to an administrative error, which I would resolve immediately. Please respond to my PM so I can ensure your account is accurate. Apologies for the inconvenience.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
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  #6 (permalink)
New York NY
 
 
Posts: 3 since May 2019
Thanks: 0 given, 3 received

This issue was resolved by Ninja brokerage. Thank you!

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