I've been trying to contact tech support using the phone line provided at Optimus Trading Company - Commodity Futures Trading Training
and it is forwarding me to the voicemail. If that is indeed a voicemail for Optimus, I think it would be nice if there could be a message stating so. I feel like it's redirecting me to the phone of a person instead of a company's tech support.
Issue: I've been unable to login using Ninjatrader or R Trader using my login credentials this morning. I haven't changed any settings since last friday (August 15th 2014) and I could connect on that day.
I have in the meantime updated Ninjatrader from 7.0.1000.22 to 7.0.1000.25 after seeing that I could not login. No success so far.
AFAIK, Ninja Trader usually does some maintenance during early hours on the weekend which prevents you from connecting to a data feed, so I think there's no issue on your side.
I can't connect to Rithmic either at the moment, but usually you should be able to connect again in a couple of hours...
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
The following 2 users say Thank You to Daytrader999 for this post:
I'm usually able to connect from around 6pm EST on sundays.
It's currently Monday 8:16am EST and I still can't connect. I've been waking up at around 5am on weekdays for the past few weeks and have been able to connect at that time.
I'll just do some meditations while things get resolved
Just wanted to make a post in case anyone else was having the issue.
Hmm, since my time zone is 6 hours ahead of yours, it's still Sunday over here...
And I assume you meant 6 am EST on Sundays ?
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
The following 2 users say Thank You to Daytrader999 for this post:
I'm glad to see the futures.io (formerly BMT) community was able to step in and provide some insight -- they are correct in that there is some routine maintenance performed on weekends that would prevent a login during Sunday mornings for example, but Sunday evenings you will be able to login again and resume.
Of course, if you still experience anything out of the ordinary don't hesitate to let us know. I will also be more than happy to check in on our voicemail system to make sure it's clear for any future callers who the voicemail will be received by.
Server maintenance functions are performed by the ISV's such as Rithmic and/or CQG. NinjaTrader itself does not do any regularly scheduled maintenance.
The following user says Thank You to NinjaTrader for this post:
As part of our continued efforts to offer more value for our customers, the Optimus team has been hard at work redesigning the SierraChart toolbar to make for a more pleasant visual display and reference to tools that some of you may use actively throughout your trading sessions.
It is currently being implemented by the SierraChart team and will be available in just a few days for all Optimus customers at no extra cost. Moving forward, this update will be called ‘OptimusScreen’ to identify these extra features that are Optimus exclusive.
We would like to thank all of our customers for their commitment and welcome you to share your thoughts, ideas, and comments with us as we strive to provide our customers with a trading environment conducive to success.
To see a preview of the toolbar redesign please take a look at my PDF attachment. The navigation bar below is old one one, while the one above is the OptimusScreen implementation.
Thanks,
Matt
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 8 users say Thank You to mattz for this post:
My experience with Optimus has been positive. Matt Zimberg understands the realities of trading and provides many relevant ideas for traders.
Best of all they have excellent tech support for the NT platform. If you're looking for a [new] broker Optimus is worth a look.
The following user says Thank You to zimzam for this post:
Thank you for the kind words. We also have very strong familiarity with Sierra and MultiCharts amongst other platforms that we offer. Again, I appreciate you sharing your positive experience.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
At this time and age it is refreshing to see a brokerage firm that actually makes an effort to add value to the trading platforms they work with and do this on their own expense. I am very happy to see that Optimus respect their customers' right to choose and offer thorough instructions, support and extra value for all the Platforms they work with.
If I am not mistaking, Optimus are also among the very few who took the initiative to create instructional Videos for Sierra Chart (and the other platforms as well) [yt]https://www.youtube.com/playlist?list=PLOGjoJXp0cmpaY-rXK1FsEc5a2QRqk3tc[/yt]
This is a very welcome initiative. I am a big fan of Sierra Chart and I think that the graphics are one of the areas that can really benefit from a designer touch.
Matt/John, are you also planning to improve the design of the Sierra Chart Trade Window buttons ?
The following 2 users say Thank You to yonatan for this post:
This is definitely a possibility. So far we have received really good feedback on the current design, so we are on the right track.
We will do our best to enhance our customers experience with the current platforms which will include pricing as well.
Optimus is also working on new projects which we will announce here.
Thanks for the positive feedback.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
Trading Support for Futures Traders in Spanish.
Optimus trading group has recorded a large number of Videos in the Spanish language and will cover a large number of platforms in the upcoming weeks. We have started with SierraChart and soon will cover MultiCharts, R Trader, etc
Additionally, we have stated our Spanish support desk and will via email and/or Skype for overseas calls. Our tech support in Spanish will be headed by someone with extensive trading and programming experience. There is a substantial risk of loss in futures trading and is not suitable for all investors.
Soporte en la Operativa para Traders de Futuros en Espańol.
Optimus Trading Group ha grabado una gran cantidad de Videos en lengua Espańola y contemplará un gran número de plataformas en las siguientes semanas. Hemos comenzado por SierraChart y pronto tendremos los grabaciones de Multicharts, R Trader, etc.
También hemos establecido nuestro soporte técnico en Espańol que podrá ser contactado por correo electrónico y/o Skype para llamadas desde el extranjero. Nuestro soporte técnico en Espańol estará dirigido por alguien con una gran experiencia en el trading y en la programación de sistemas. Operar con futuros un riesgo sustancial de pérdida y puede no ser adecuado para todos los inversores.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
As of Sep 1, 2014 Optimus to the end of Dec 2014 will provide R-Trader PRO free of charge to its users.
(Inactivity fee of $10 will apply if less than 20RTs are traded a month. This will be charged quarterly)
R Trader Pro is a platform created directly by Rithmic, LLC to provide charting, order entry, order automation, and more for Rithmic’s low-latency high throughput order routing gateways:
-Server-side OCO (One Cancels Other) functionality
-Easy to use charting with time, range, tick, and volume bars
-Rich Excel integration:
-Perform calculations on incoming quotes
-Build fully-automated trading strategies using Excel formulas
-Pre-made futures strategies, such as calendar spreads, that are already defined for quick order entry
-Options on Futures support
-Ability to trade from the chart
-Time based execution (specify time to close position or initiate positions)
-Live streaming Spreadsheet
-Variety of Gateway option for better connectivity
-Can work in conjunction with Sierra, Multi and Market Delta while accessing the same account if Rithmic data is used.
-Can serve as a back up to your primary platform (if you use the Rithmic) feed
There is a substantial risk of loss in futures trading.
Please let me know if you have any questions
Matt
Optimus Trading Group
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 3 users say Thank You to mattz for this post:
In 2015 we will decide, but this will not affect current subscribers who take this offer now.
It is really likely that we will just continue it for free. Typically, I just like to work with dates, because this is not our software.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
No, this is for entry or exit. You can specify a specific time for the execution.
Certain times at the close there could be another "push" or if you feel the move will exhaust itself by a certain time, you can either exit or enter a new position.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 3 users say Thank You to mattz for this post:
Hello futures.io (formerly BMT) Guys, I have come to the realization that R|Trader pro provides stock quotes that are live at no additional cost.
If someone wants that, it could be activated upon request.
Thanks,
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 5 users say Thank You to mattz for this post:
You are most welcome. You have chosen a good platform, and if you need any assistance, please let us know.
Thank you for your business and trust!
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
Hello Guys, we have implemented server side OCO for SierraChart.
As you know the rithmic connectivity so far as not been server side, so if you wish to switch to Server Side (R API +), please let me know. Thank you to the teams in SierraChart and Rithmic who made this happen.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
Just wanted to say..that I've been trading some very volatile moves in Cl lately.especially today with the Oil report. As always, the execution has been flawless. I have traded with other brokers in the past..and I've never had the immediate fills like I have with Optimus. Again, this isn't Sim..this is live.
Failure is not an option
The following 3 users say Thank You to lancelottrader for this post:
Thank you for being such a fan of Optimus over the years!
Our goal was and always will be to improve execution, add features and platforms that traders could take advantage of. We are actively communicating with our technology partners to bring new and added features.
Again, thank you for the feedback and loyalty.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
@Skinchin, I am very sorry you feel this way. Please be aware that Rithmic provides only 30 days of demo, and that is the CME regulation where one can provide only 30 days of demo for every 12 month period. We are not the ones who have cut you off. As an FYI, the demo starts from the day of registration, not when you decide to login.
When you have a funded account, we are allowed by law to provide you with additional demo credentials that would allow you to finish your strategy and/or method. This is what we have tried to suggest.
I am always looking to improve my services, have an open mind and accept criticism as a way to listen to customers to make things better. But, in your case, there is really nothing that I could have done. During the time you have the demo, we have been helping you as much as we could, but once variables that are beyond our control come into the picture, there is nothing we could do.
I wish you well and thank you for the feedback.
Matt
PS. @Skinchin, I appreciate you removing the original post. But, please realize that we take the good and the bad. In Lieu of your issue, we have discussed internally that maybe we could lower the account minimums in some instances so you can get feeds like IQFeed which are way cheaper with a funded account.
This would allow you to continue testing your strategy.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 4 users say Thank You to mattz for this post:
This should be a really good move for the Optimus customers. ADM is a well-respected firm and highly capitalized. This should place you guys head and shoulders above all the small IBs.
Happy for you guys!
The following 3 users say Thank You to Jfairtrade for this post:
Hey Matt and the Optimus team.
This is wonderful news. These days when many retail brokers are in the race to "Zero Commission" it is very impressive to see how you guys don't neglect other aspects of this business and succeed to improve your customers funds security but still offer very competitive commissions.
I am very pleased to know that my trading will be cleared through the solid hands of ADM and I totally agree that the Optimus technical trading expertise along with the sound financial stability that ADMIS offers will allow customers the comfort required in a brokerage firm.
The following user says Thank You to yonatan for this post:
Sounds like a very good outcome. Large, stable firm, publicly traded, and between their "original" business and whatever offices and exchange memberships they've picked up along the way, their breadth of offerings is probably second to none.
The following 2 users say Thank You to CafeGrande for this post:
Looking here, it looks like the options are CQG and TT?
Think big, think positive, never show any sign of weakness. Always go for the throat. Buy low, sell high. Fear? That's the other guy's problem. In this building, it's either kill or be killed. You make no friends in the pits and you take no prisoners. One minute you're up half a million in soybeans and the next, boom, your kids don't go to college and they've repossessed your Bentley. Are you with me?
The following user says Thank You to LightWeight for this post:
Of course you will! I try to be very proactive with every FCM that I deal with .
So far the guys I gained contact with have been most accommodating and patient.
Although we appreciate the customer service that FCMs provide, we will do our best to be self sufficienct and help customers ourselves...this is after all what we are known for.
Thanks for the question!
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 4 users say Thank You to mattz for this post:
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
Hello Guys, This is just a short update.
Optimus tech team along with Rithmic was able to transfer the Rithmic CME Non professional certification for the demo users to an online form. This means that you no longer need to download the R Trader platform if you wish to get a demo of a specific platform.
Shortly we will incorporate the links into our forms to provide demo users with a quick and easy non-professional CME certification.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 6 users say Thank You to mattz for this post:
Today was another reminder how fortunate I am to trade through Optimus. I had a minor connectivity issue with some Platforms I've been trying out..
Matt took my call and walked me through things and didn't get off the phone untill I was up and running. He really went out of his way to make sure I had everything working perfectly...In addition, he e-mailed me back later to make sure everything was still Ok.
Thanks for your help today, Matt.
Failure is not an option
The following 3 users say Thank You to lancelottrader for this post:
We still support NinjaTrader customers who have stayed with us, however we might have chosen
to replace some links with other platforms we support as we can not acquire new customers (unless they bought the license before July 15, 2015).
You may consider adding also SierraChart as we added features that are unique to us like server side OCO, historical charts and NYSE tick, advance/decline etc all for $27.5 per month.
If you prefer to continue trading on your platform, we would continue to support you on that as we respect your preferences.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 4 users say Thank You to mattz for this post:
Starting on December 2015, Optimus Trading Group will be moving to a new Futures Commission Merchant (FCM), ADM Investor Services (ADMIS). (Switching from Vision Financial Search Results)
Since ADMIS does not currently support Canadian customers, AMP Clearing will be taking on Optimus Trading Group's Canadian customers.
I was aware that Optimus is moving to a new FCM, starting on Dec 2014, and that ADMIS the new FCM is not supporting Canadian customers.
What I didn't know is that they seem not to accept German customers as well as I got informed about that yesterday from Optimus. Urgent action is now required as soon as possibly as they want me to move to AMP Clearing.
I find it odd to get informend so short before a deadline. Wonder if there are any german traders in the same boat and if there are any other options ?
I had moved my account from Mirus to Optimus in Jan this year and was happy not having any issues so far...
Andre
The following 2 users say Thank You to CapeDR for this post:
Unfortunately this has come to our attention rather late. We recommended other FCMs that would fit the profile of the customer, platform and fees. If you are not happy with our selection you are free to choose an FCM of you liking.
In the near future we would be able to accommodate all customers including foreign, and I will make this announcement when the time is right.
I appreciate your understanding.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
Hello Justin. We appreciate your business and apologize that with the new transition to ADM we can not accommodate Canadian.I enjoyed talking to you and servicing you and I assure you that our paths will cross shortly as we are working on things that will be released in due course.
Thank you for your kind words and I wish you a Bon Weekend.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Since I'm definitely not going to move my account to AMP (as suggested), I'd appreciate if @mattz could point out some kind of timeline when we can expect to have an FCM at Optimus who will 'accept' German customers again...
So, while I'm still having the possibility to transfer my funds again back to my 'old' Dorman account (now at NT Brokerage), I wonder if it's alternatively possible in the mean time to 'park' the funds at Optimus until a new FCM will take care of German and Canadian customers...of course as long as there wouldn't be too much time in between.
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
We have a number of alternatives that we will slowly offer, but since there are thing that outside the scope of my efforts, I can not guarantee a deadline. On a different note, due to the consolidation in the industry, it is rather hard to find a retail friendly outlet that will match each customer's needs. Specifically, there are FCMs that will not do any business with specific platforms or match certain commissions, etc. The Canadian customers who have moved to AMP, did so seamlessly and we had no complaints.
I suggest that you drop me an email and we can explore your options.
Thanks,
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
The following user says Thank You to Daytrader999 for this post:
Of course we will. I appreciate your loyalty, and I assure you that we are constantly working on technology and backoffice support to make your trading experience pleasant.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
Hey Matt, Thanks for your message, I am currently with NT brokerage and I use NT , I have lifetime licenses for both NT and MC. I do not see a way to use my current logins to use on both platforms. Do you have any suggestions for the same..
As far as I know, CQG creates a separate and unique ID for each platform. This is definitely the case for their demos where you can't just plug one into another. However, your brokerage should be able to create an additional ID, and tie it to the same account.
Alternatively, you can request a Rithmic connectivity which has a universal login to all platforms and tied to the same account. Maybe CQG has it as well, but not as far as I know.
Congrats on getting MC.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Thanks Matt, I see that your firm is transitioning to ADMIS as a FCM. When do you expect that to complete. What Platforms do they support ? Will the older NT lifetime licenses be supported ?
ADM will keep supporting all the current platforms we have in addition to the platforms they have that are unique to them (OAK which is free). I expect the transition to be completed Dec 1, 2014.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
there's little information about OAK platform right now. can you please share some intro/demo about OAK features, like you're doing for multichart? thanks
I will send you a short link describing the basics of Oak trading. it's a few short videos.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
ok, they have registered as such. but I don't know of that side of their operation.
Optimus is just an IB to them.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
I did not take it as such. On forums, if we write short sentences, it may seem like an "Argument"
you have the right to know, and sometimes even an old dog can get educated (me)
Matt
PS. Sometimes I multitask and try to answer every question here in a timely fashion, it may seem abrupt but again that is not my intention nor my nature.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
I was surprised to see mattz's post about streamlining process for sierra chart demo with rithmic was deleted for vendor self promotion. Yes, it is vendor promotion, but how else would users know about this nice feature, from a vendor that the community here has faith in?
The following 3 users say Thank You to shzhning for this post:
Site Administrator Swing Trader Data Scientist & DevOps
Manta, Ecuador
Experience: Advanced
Platform: Custom solution
Trading: Futures & Crypto
Posts: 50,004 since Jun 2009
Thanks: 32,468 given,
98,269
received
Unsolicited self-promotion is not allowed. He wasn't addressing a question, but solely posting new promotional material.
I'm sure he has a mailing list you can subscribe to, or view his website/blog etc. Users are free to discuss his products and services, we simply don't allow vendors to use posts to create promotional content.
I don't use optimus, and does not subscribe to mattz's emai list/blog. That's why I find that post beneficial from a non-customer/potential customer point of view.
I also fully understand the policy against vendor self promotion, but just feel it's overly harsh in this specific case.
The following user says Thank You to shzhning for this post:
@shzhning Thank you.
The last post (from my perspective) was just to show some progress we have made between the integration of Rithmic and Sierra. Quite frankly, We don't have many ways to show our progress rather than sites such as this, because our main resources are reinvested internally in technology and process.
Having said all that, I understand that it is hard to maintain a forum and in general brokers may seem to be overly aggressive in pursuit of customers. Therefore, there rules at times can not be bent or broken despite the limitations it may bring.
In the future, we will try to bring this to trader's attention either via our forum and/or social media outlets that are within our domain. I don't want to have "self-promotion" attached to our thread.
Thanks,
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
What about server managed bracket orders? Is this link below update? And how does historical daily data work with Rithmic (with Sierra)? Do we have to get IQ feed for that?
ok, so there are a few things that are unique to the Optimus/Rithmic/SierraChart package.
We do provide historical charts for our users, and server side OCO over Rithmic.
As far as server managed bracket orders, this is something that Rithmic and Sierra are now discussing.
I suggest that also consider R-Trader (free with Sierra) if you wish to manage your bracket orders.
In my personal opinion they way they implemented it is very advanced.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
Is that Sierra's historical back fill service or something unique to Optimus.... for the Rithmic backfill (historical charts you spoke of)? And what is the fee structure on that if you are talking about something different than Sierra's service.
Last question. Is there a discount on the Sierra monthly fee with the Optimus/Rithmic/Sierra package? I thought I read that somewhere. Thanks,
Historical data for SierraChart is provided by SierraChart from their own servers for Optimus users. There is not any additional fees for this historical data other than the standard SierraChart platform fee.
The monthly special for Optimus users for Sierra is $27.5 (instead of $40 per/month) for Package 5.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
AMP has access to Rithmic. You could ask your current FCM to connect to it.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
I just wanted to thank you for taking the time to chat with me today. Being an inquisitive novice trader I really find it inspiring and educational to have someone who is knowledgeable and transparent spend the amount of time that you spent with me today. I now have a much better understanding regarding the finer points of data feeds and a deeper understanding in the importance of having a solid consistent trading plan. The fact that you seemed more concerned about me and how I define my trading style meant a lot. YEsss very professional and accomadating this one was!
I really got the feeling after our chat and after reviewing your companies website that OPTIMUS FUTURES rest its laurels upon the survival and success of its customers. Over the next few days I am going to make time to review the links that you sent me and I also plan to watch your webinar here on BIG MIKE's.
After the holidays I am going to sample the Sierra chart DEMO and see what i think of it.
I must say that I am a bit hesitant as there is a monthly charge to facilitate SIERRA, but none the less i will try it out. I know I have read a lot of good things about it on this forum and elsewhere.
I like the fact that you support NINJA, as well as other platform options that your company offers. I have been shopping around for a broker for the past few months. In the sea of advertisments I overlooked OPTIMUS, but I'm glad that I discovered you (Thank BIG MIKE for that!) , as OPTIMUS is now at the top of my list.
Have a good holiday!
The following user says Thank You to bourgeois pig for this post:
This is the time to show gratitude to everyone in your life and to be grateful for what you have.
Somewhere in the world, someone is praying right now to have everything that you have in your life.
We wish you and your family a Happy Thanksgiving.
Matt and the Team at Optimus
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
We are working on relationships that would allow it, once available we will make it public.
Thank you for your patience.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Howdy All,
I know that I’m not the first to say good things about this team, but everything I’ve read is true. My day job keeps me really busy, and I’ve needed to rely on the folks at Optimus to get things done for me, efficiently and rather quickly. They have always followed up on requests, while keeping me posted along the way about their progress. I’m glad I made the switch to these guys from my previous broker. Matt, you run a good show so keep it up and lots of success!
The following 3 users say Thank You to Algaliarept for this post:
We do accept Canadians now. PLEASE PM or drop me an email.
Matt
There is a substantial risk of loss in futures trading.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 2 users say Thank You to mattz for this post:
Congrats Matt also on the new website and new offerings !
The website is great with access to all kinds of important info a trader needs to make an informed decision about opening an account.
I like the section where you can figure out the cost and commissions for trading. Very ingenious !
I also like the section about autotrading. It is the best autotrading portal I have found to date. Excellent work !
I have been with AMP for years and I am glad to see you will work with them in the future.
Best wishes with the new site and I look for ward to using your forums as well.
Nice work!
sincerely,
Shane
The following 2 users say Thank You to shanemcdonald28 for this post:
Thank you for the kind words.
This site was a tremendous effort from my team mates and I to create a site that offers complete transparency as far as prices, options and performance (where applied). Most of inspiration for this site were industries that have nothing to do trading, rather it was technology, customer service software, and other services that where both customers and potential customers have access to everything. We saw lots of free stuff given to customers, and we followed the same path by providing a multitude of free platforms to customers.
Part of the research for the new site was comprised of people who traded for many years, and the factors that were very important to them. Their view of brokerage, platforms and other services was priceless, and gave us a good insight of the evolving needs in our trading industry.
Thank you for your ongoing support and the positive feedback.
Matt Z
Optimus Futures, LLC
There is a substantial risk of loss in futures trading.Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 3 users say Thank You to mattz for this post:
Broker: NT Brokerage, Kinetick, IQFeed, Interactive Brokers
Trading: ES
Posts: 126 since Dec 2014
Thanks: 37 given,
121
received
I've been with Optimus for just under 2 months now and THIS is how all brokers should be. Matt and his team never cease to amaze. I am a C# developer and had some fairly specific requirements to make the switch. All I needed to do was give Matt a layman's explanation and he took care of dealing with all of the vendors. Speaking of vendors, Optimus is juiced in. If you have an idea, call and talk to them and they probably "know a guy" and can get a better price than you can as an individual trader. I've even bounced a few far fetched ideas around and Matt had a solution ready to go if I chose that direction.
I chose MultiCharts as my platform. I was coming from NinjaTrader and the videos on Optimus' YouTube page covered 98% of what I needed to get up an running within 1 week. I was expecting at least a month with the switch but once again, these guys were ahead of the curve. I let Matt know what my have to haves were from a platform and we got definitive answers on which platforms could do what I needed and which ones couldn't. Being a developer, some of my musts ventured into pocket protector territory so Matt forwarded my questions on to their developers.
I have always been with the bigger name brokers which take care of clearing in house so I wasn't overly familiar with how it worked. Matt explained everything as well as pointed me to some literature to ensure that everything was set up correctly.
I've changed execution on 2 accounts and it was as simple as a 1 line email. The next day, I was up and running on my new execution.
Miscommunications happen. Matt and I had one and he handled it like a true professional. Not only that, he went above and beyond to the point that my saying thanks just didn't seem adequate.
Matt and his team at Optimus won me over, period. In one of our conversations, Matt mentioned that they make money off of people taking risk and in turn, offer commensurate support. Their actions back up that claim.
Matt, I thank you and your team for all you've done.
The following 3 users say Thank You to Jasonnator for this post:
I have been with Optimus Futures for less than a month. But don't let that fool you. Matt Z. has been a professional since the first day we talked over the phone. His team has been top notch and I have nothing but praise for them. I feel more brokers should follow there business motto. I have been with Ninjatrader before making the switch. I wish I had made the switch sooner!
Thanks Matt Z and to his team.
The following user says Thank You to militonyc for this post:
Just thought I'd mention that I've been with Optimus for over 5 years and I have had an extremely positive experience with them. I had been with other brokers in the past, and as an experienced trader that heavily relies on fast execution and no technical problems, none of them were in the league with Optimus.
Failure is not an option
The following 2 users say Thank You to lancelottrader for this post:
@lancelottrader,
I know how much effort you have put into improving your method over the years and how seriously you take trading.
Above all, you actually trade and you provide this community with practical experience and advice. What you do here is priceless, and I appreciate that you are taking the time and effort to help others.
Have a good weekend buddy, and I look forward to seeing you soon again.
Matt
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following user says Thank You to mattz for this post:
If you go over the supported platforms for Tradervue, you would be glad to know that there are free platforms that we also support with it. OEC, MultiCharts.net, Sierra (package #3), Trading Technologies, R Trader, and other paid ones like eSignal.
Thank you,
Matt
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
If you can support that would be great since the platfom support doesn't necessarily work for me. My trades are done from a variety of workstations using Sierra and trades can be opened and closed on different machines.
I
I have spoken before to the guys at Tradervue and they have been very helpful. We don't rely on support from any of the platforms and try to do all support in house (as much as possible).
Matt
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
I been trading with AMP/X-Trader Pro because of their transactional based X-Trader Pro fee. I made some compares of commissions/fees on your website compare tool and I have one question.
The routing fee and platform fee = 0. The compare tool don´t have built-in the transactional cost of using X-Trader Pro?
If the transactional X-Trader Pro use is missing please give me a quote for that.
thanks.
Ricardo
The following user says Thank You to rsousa for this post:
Hi Ricardo, Thanks you for your question and may I add, you have chosen a good platform for trading.
I have examined our commissions calculator, and we do have the transactional X Trader pro integrated.
Just to be sure, I have examined the admin panel to make sure it reflects the right routing as well, and I am sorry if that was missing.
Just as a general statement since you have mentioned one of our clearers: We do not charge higher than our FCMs and may at times choose to charge you a lower fee based on the leve of trading that commit to monthly.
Please PM me or email me directly, and I will help further.
Thank you,
Matt
Optimus Futures
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Matt and the crew at Optimus are first rate in my book. They have been extremely helpful setting up my account and getting us up and running.
After an in depth conversation with Matt, I choose to use ADMIS as our clearing FCM. After a few small hiccups (all of them my fault) the account is setup and I am placing some test trades using it. The Rithmic feed seems to be working well and I am getting very good execution & fills on the CL & TF.
I have very different requirements and criteria for this account than most retail traders. This is a testing and results account for a future CTA opening later this year. As such, I needed an FCM with extremely robust capitalization and the support of a strong IB like Optimus.
In addition, Matt put me in touch with a great company that is helping us with our NFA regulatory & compliance preparation. Service and attention to a customer like our's needs is one of the huge differences between Optimus and the other discount IB’s or 2nd Tier FCM’s.
Optimus‘s support of multiple platforms was another big reason we chose them over other IB’s. I am moving our systems from Ninja Trader to MultiCharts. The Optimus crew are very knowledgeable with their MC support and resources.
And, to top it all off, the commissions at Optimus are actually LOWER than what I have paid at a different FCM. And this is before I have traded the full monthly RT’s I anticipate.
In my opinion, it would be very hard to top what they are doing for us in such a short time.
This thread is for customers who provide feedback about Optimus, and get a chance to ask me or other members technical questions. If you have technical questions, please post them here, if not, there are other threads for social interaction.
Thank you!
Matt
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Um. It was technical. He hinted as special pricing if we spoke russian. I said I did, and asked him what kind of special pricing we were talking about... Now I understand, you don't understand russian.
if you noticed he ended his sentence ended with LOL, So the post was just in good spirit, not to be taken literally.
The customer simply received good pricing and support in his native tongue from our team.
Our pricing is based on platform and technology of execution, not languages spoken.
Thanks,
Matt
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Hello MXTrader from TO
Yes, we can take Canadians from most Provinces.
Please PM so we can correspond over email
Matt
Optimus Futures
There is a risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
hi @mattz what do you mean by you adding TS...can you pls elaborate...thought only TS offers TS. have couple of TS accts tied to a cust number...was thinking of another one in sometime same/diff cust number...will be good to know whats the diff.
whats the difference opening with TS directly vs opening with Optimus. Could you please shed some light
thnx
s
The following 2 users say Thank You to paps for this post:
Спокойной Ночи!