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Phillip Capital's Laura Chia (Head of Client Services) - Ask Me Anything (AMA)


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Phillip Capital's Laura Chia (Head of Client Services) - Ask Me Anything (AMA)

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  #1 (permalink)
 Big Mike 
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Hi guys,

Laura Chia, Head of Client Services at Phillip Capital, will be monitoring this thread for any questions related to Phillip Futures.

Please keep in mind that some customer service/technical support issues are best handled through proper channels.

Laura Chia is the head of Client Services at PhillipCapital, where she coordinates with the various internal departments to address the needs of their customers. She also maintains relationships with brokers and institutional clients and works closely with them from onboarding to solving daily issues. Laura started her career at Oscar Mayer as a marketing spokesperson and later moved on to a public relations agency. She has been with PhillipCapital for four years and holds a Series 3 license.

PhillipCapital is a Chicago-based futures commission merchant (FCM) that is part of the PhillipCapital Group, based in Singapore since 1975. PhillipCapital provides customers with access to both the major and emerging commodity markets, boasting memberships with 28 global exchanges through the PhillipCapital Group network and connects to others via carrying broker relationships. PhillipCapital offers a wide selection of futures trading platforms and is one of two FCMs to have a clearing relationship with NinjaTrader Brokerage.

In addition to this thread, I will also be asking Laura to stop by on occasion for a casual webinar session so members can ask their questions and receive live feedback. The date/time of those sessions will be announced here in this thread.

You can find more on Phillip Capital's website:
Phillip Capital Inc. US Futures and Securities Clearing Broker

Feel free to ask any questions below and we'll do our best to get them answered.

The futures io "AMA" (Ask Me Anything) series is by invitation only. The purpose of the thread is to provide easy access for forum members to engage with the service providers in the industry. Phillip Capital is also a futures io site sponsor.

Laura Chia's futures io username is @Phillip Capital if you want to mention her or send her a private message.

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Hi guys,

It is my pleasure to welcome Lynette Lim, Co-CEO of Phillip Capital, for a webinar on Wednesday, September 20th @ 4:30PM Eastern US.

The title for this event is "How to Choose a Futures Broker", and bullet points include:

- Seven important questions to ask a broker
- How-to determine financial stability of a firm
- Why capital is important for the business
- The history of Phillip Capital w/services overview
- Q&A with the Co-CEO of Phillip Capital, Lynette Lim

Register for the event:
https://on.futures.io/mul8l

Mike

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code
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Thanks Mike for arranging the Webinar! Appreciate it!

I have some questions for Phillip Capital and would like Lynette to provide more information in the Q&A session:
1. Can I trade HSI futures? (or even Hong Kong stocks?)
2. If so, does Phillip Captial provide tick-by-tick live data on the HSI futures/HK stocks? free or how much?
3. under Ninjatrader 8?
4. any difference/benefit vs using its Hong Kong branch

Thanks in advance!

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 saint001 
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hello i am finding difficulty in trading order flow charts. doing it since 5 months . but i want to study more about it. any study material for order flow gomicators volume lladder link . heartly welcome

 
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sujiroy
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Big Mike View Post
Hi guys,

It is my pleasure to welcome Lynette Lim, Co-CEO of Phillip Capital, for a webinar on Wednesday, September 20th @ 4:30PM Eastern US.

The title for this event is "How to Choose a Futures Broker", and bullet points include:

- Seven important questions to ask a broker
- How-to determine financial stability of a firm
- Why capital is important for the business
- The history of Phillip Capital w/services overview
- Q&A with the Co-CEO of Phillip Capital, Lynette Lim

Register for the event:
https://on.futures.io/mul8l

Mike

The session was very informative, Thanks a ton for arranging it Mike.

Is prop trading such a big issue? Wouldn't most companies be engaging in some kind of prop trading?

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 Big Mike 
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Webinar recording:



Mike

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 Big Mike 
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What did everyone think of the webinar?

Mike

We're here to help -- just ask

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sujiroy
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Big Mike View Post
What did everyone think of the webinar?

Mike

I think it was fantastic. The tools shared to find more about a broker capitalization, infringements, etc. were great.

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 Phillip Capital 
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code View Post
Thanks Mike for arranging the Webinar! Appreciate it!

I have some questions for Phillip Capital and would like Lynette to provide more information in the Q&A session:

Hi I am lynette and laura is out of commission. so here are the answers.
1. Can I trade HSI futures? (or even Hong Kong stocks?)
YOu can trade HSI futures but not Hong Kong stocks at Phillip Capital US . We are still in the process of implementing non-us stocks for customers in the US.

2. If so, does Phillip Captial provide tick-by-tick live data on the HSI futures/HK stocks? free or how much?
3. under Ninjatrader 8?

RIght now, you can only have HSI futures through CQG, and not Ninja 8. THe pricing is below.

4. any difference/benefit vs using its Hong Kong branch

If you reside in Hong Kong, you should open in Hong Kong so that they can better service you there. It would be easier for wire transfers if you live in hong kong to deal with them there. They also can provide hong Kong stocks for you.

If you are a US resident , then you shoudl open the account in the US.

Thanks.

Thanks in advance!




HKFE can only trade on CQG, market data fee as below

HKFE Delay: $5.00 per month
HKFE Level 1: $9.00 per month
HKFE Level 2 $15.00 per month

RISK DISCLAIMER: Trading in futures products entails significant risks of loss which must be understood prior to trading and may not be appropriate for all investors. Past performance of actual trades or strategies cited herein is not necessarily indicative of future performance. The information contained herein is provided to you for information only and believed to be drawn from reliable sources but cannot be guaranteed; Phillip Capital Inc. assumes no responsibility for errors or omissions. The views and opinions expressed in this letter are those of the author and do not reflect the views of Phillip Capital Inc. or its staff.
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 Phillip Capital 
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sujiroy View Post
The session was very informative, Thanks a ton for arranging it Mike.

Is prop trading such a big issue? Wouldn't most companies be engaging in some kind of prop trading?

Hi this is a great question. I am Lynette and I will answer this question. Why is prop trading an issue?

Prop trading itself is not an issue, but it could potentially lead to conflicts of interests when firms have both prop trading as well as brokerage business i.e. serving customer business itself. The goals of prop trading vs the goals of serving customers are different; for prop trading, you make money from trading the firms money/capital and for brokerage business, you make money from servicing your customers.

Thereís fear from some investors/regulators when companies engage in both customer business and prop trading as thereís a possibility that some companies may not manage their risks or conflicts of interest well, which in turn, may lead to all sorts of trouble like front-running (making the trade ahead of the client in order to profit ); use the trading information of the client, in some form, to trade ; or (in a small number of cases) take big bets against the market with company's capital at the expense of protecting the best interests of their customers. One has to one has to understand those risks & conflicts in order to manage it well.

RISK DISCLAIMER: Trading in futures products entails significant risks of loss which must be understood prior to trading and may not be appropriate for all investors. Past performance of actual trades or strategies cited herein is not necessarily indicative of future performance. The information contained herein is provided to you for information only and believed to be drawn from reliable sources but cannot be guaranteed; Phillip Capital Inc. assumes no responsibility for errors or omissions. The views and opinions expressed in this letter are those of the author and do not reflect the views of Phillip Capital Inc. or its staff.
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 luigizerozero 
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I have an account with Phillip Capital through NinjaTrader Brokerage. I don't have a specific question, but I must say, half way through watching Lynette Lim's presentation, I'm having some doubts.


I don't mean to come across offensive and I'm sure Ms. Lim, being the Co-CEO of the firm, must have earned her place. But to be blunt, if the presentation is meant to convey confidence in Phillip Capital, it's doing the opposite. Ms. Lim seems very unprepared, like she's giving her company credentials for the first time in her life. Skip to 9 min into the presentation and listen for 2 minutes to get an idea.

I would like to ask members on the forum who have been long enough with Phillip Capital, what are your thoughts on day to day operation, technical/admin support/ margin calls, the handling of deposit/withdrawl, etc. Or just any specifics that you would be able to share regarding.

I'm on a "trial" basis with Phillip Capital/ Ninjatrader brokerage on a small account for 3 months, I'm looking for feedback from others to help me decide whether I should move to another brokerage. Quickly off the top of my head, my complaint is that there's no real-time figures displaying my margin requirement, PnL, etc. I'm told that this is due to the fact that I'm getting data from Ninja Continuum but I don't follow the logic. Apart from that, I would say that there hasn't been enough usage to warrant for a thorough and meaningful review.

The presentation has cast doubt in my mind, if the co-CEO's presentation on her own company is this awful, is this giving a glimpse into the company. The part that really kill it for me is at 22m50s, the figures on the slide don't add up-
Adjusted net capital= 38M
Net capital requirement = 15M
excess capital is =18M ??

Thanks in advance.

 
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 tpredictor 
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@luigi On (1) I would not read too much into that. It is much more difficult to give a live presentation then it looks and we see mostly professionals giving presentations. On point (2) notice the use of the ~ character which means approximately. Let's look at the numbers 38-15=23. They report the excess as appx 18m. However, notice the total funds is 301. The difference in 23 and 18 is 5 million or only 1.7% of customer funds. The difference is probably because they are pulling from different reporting systems. The excess probably needs to take into account the volatility of the invested funds and allow for in/out flow as well.

The most sensible way to read this is that they really need around 20 million to be on the safe side to cover the net requirement and they have 18 free or appx 90% more then needed.

Update: Slide at 22:02 shows the exact numbers and where you can get them. Here a link to the most recent:
https://www.cftc.gov/MarketReports/financialfcmdata/index.htm
https://www.cftc.gov/idc/groups/public/@financialdataforfcms/documents/file/fcmdata0717.pdf

 
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 paps 
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hi there @Phillip Capital went to yr website....where you list 30 Global Exchanges. Can all of these we traded from US.?
If so can these be accessed via platforms such as Ninja or Tradestation? Dont mind routing orders thru whatever broker...but platforms need to be Ninja or Tradesation with DMA and Data feeds on these platforms. Pls advice.

thnx n cheers

 
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 Phillip Capital 
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paps View Post
hi there @Phillip Capital went to yr website....where you list 30 Global Exchanges. Can all of these we traded from US.?
If so can these be accessed via platforms such as Ninja or Tradestation? Dont mind routing orders thru whatever broker...but platforms need to be Ninja or Tradesation with DMA and Data feeds on these platforms. Pls advice.

thnx n cheers

@paps Not all 30 exchanges are available to US customers, for example, there are restrictions for Indian exchanges. Some foreign products are not available to US customers due to US regulations. The CFTC has a list of foreign products that are available to US customers.

If you go to our platform page and scroll to the Exchange Availability section, you can see the compatible platforms for each exchange. You can access any of these exchanges/platforms if you open directly with us.

We are one of NinjaTraderís FCMs, but youíll want to reach out to NinjaTrader Brokerage for the complete list of foreign exchanges you can trade using their platform. They do not necessarily offer all the exchanges that we offer for certain reasons, but they would be better able to speak to that, or you can also ask them about the possibility of adding any markets they donít offer. Tradestation is not one of the platforms we offer.

Please let me know if there is anything else I can help you with.

Thanks,
Laura

RISK DISCLAIMER: Trading in futures products entails significant risks of loss which must be understood prior to trading and may not be appropriate for all investors. Past performance of actual trades or strategies cited herein is not necessarily indicative of future performance. The information contained herein is provided to you for information only and believed to be drawn from reliable sources but cannot be guaranteed; Phillip Capital Inc. assumes no responsibility for errors or omissions. The views and opinions expressed in this letter are those of the author and do not reflect the views of Phillip Capital Inc. or its staff.
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 Big Mike 
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Hi guys,

This thread is now closed. These days, we reserve AMA threads only for site sponsors.

Mike

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