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Kinetick - A new Market Data Feed Service for NinjaTrader
This morning I was connected to Kinetick and it took my 2 hours to notice by accident that I was watching at some delayed data feed again. This have happend several times in the beginning but they fixed it after I emailed them.
I connected to the correct payed Kinetick datafeed but once in a while there seems to be some setting that gets enabled just like that and boom! I'm having delayed datafeed.
It's pissing me off.
I've had it with kinetick and canceled them. I connected to my DTN/IQFeed and all was fine again. Kinetick is NOT the same as DTN/IQFeed, apparently.
Problem also with kinetick they have NO TELEPHONE number you can call, and if you are trading the European morning session like me there is no support contact via email or something else. nothing, nada.
I checked the websites, and indeed Kinetick just offers support via e-mail, which is not satisfactory.
But if you need support with DTN/IQ during the early morning session you are not better off:
- The live chat is not working.
- Subscriber support - via phone or chat - is only available after 6:30 Central Time, which is 1:30 PM Central European Time.
If you trade the European morning, you should better pay for a second data feed as a backup or opt for a data provider who offers support.
I can confirm the poor service europe time, two weeks ago the kinetick data feed on ES( I think also other symbols) was transmitting the bid and ask but not the last and I began to send e-mail around 7 or 8 o'clock in the morning swiss time and they could resolve the problem they got just after 8 Hours!!!!
Anyway it was my only big problem with Kinetick, the people there I find very helpful especialy Tim and Ryan.
So at the end for the moment I am happy with kinetick
Roberto
I agree absolutely I asked for a number to call for emergency and niet ( at least to have somebody 24 hours to e-mail)
In my case I just switched to the IB data feed up to the moment that they resolved the problem
Hello, I just tried to connect to Kinetick, but apparently the service is down, I cannot email or call somebody so I have to wait at least 10 hours from now until I can reach somebody at Kinetick, what kind of service is that ?
