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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)

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  #1 (permalink)
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Denver, CO, June 30, 2014 – NinjaTrader Group, LLC has announced the launch of NinjaTrader Brokerage following their acquisition of Mirus Futures. The new brokerage will leverage the best of both award winning teams to address unfulfilled traders’ expectations and transform the traditional ways brokerage is conducted.

“The NinjaTrader acquisition is exciting not only for current Mirus Futures clients and users of the NinjaTrader platform, but for the futures industry as whole” stated Eliot Wickersheimer, EVP of Brokerage Operations. “Futures traders have been searching for more transparency and a ‘next generation’ user experience,” continued Wickersheimer. “With the launch of NinjaTrader Brokerage, we are now uniquely positioned to deliver on those expectations while simultaneously lowering trader costs.”

NinjaTrader and Mirus Futures have over 10 years of demonstrated growth operating as partners with a shared common goal: empower traders with outstanding service and industry leading technology. This shared goal, proven history and desire to advance the trading experience made Mirus Futures an easy selection for NinjaTrader’s strategic expansion into the delivery of brokerage services.

“As the industry’s leading platform provider, we have witnessed the inefficiencies of brokerage along with the resulting frustrations experienced by our traders,” stated Raymond Deux, Founder and CEO of NinjaTrader. “Our dedication to providing an exceptional client experience will remain paramount within NinjaTrader Brokerage. Combined with our award winning platform and extensive Ecosystem of 400+ partners, we will provide self-directed traders with unprecedented levels of service and functionality.”

NinjaTrader Brokerage is immediately available to accept new clients with Dorman Trading as their Futures Commission Merchant (FCM). Existing users of the NinjaTrader platform do not have to make any changes to their current brokerage relationships and the transition to NinjaTrader Brokerage for existing Mirus Futures clients is completely seamless.

Risk Disclosure - https://www.ninjatraderbrokerage.com/futures_trading_resources/compliance/risk_disclosure

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 michaelf 
Mérida, Mexico
 
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Quite interesting, I have to say

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 Big Mike 
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Link:

https://www.ninjatraderbrokerage.com/futures_broker/expect_more

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 Big Mike 
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Ray will be doing a webinar on Wednesday, July 2nd @ 4:30 PM Eastern that covers this announcement.

More details on the webinar:


Be sure to register and attend live so your questions can be answered.

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 Robotman 
Los Altos, CA
 
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Hi Mike,

Is this webinar different than the one announced in the letter from Mirus/NT?

Quoting 
Announcement from Mirus Futures:
Letter from CEO, Eliot Wickersheimer

June 30th, 2014

Dear Trader...

In addition, Raymond will be presenting a webinar this Tuesday, July 1st, at 4:30 ET (3:30 CT) to further discuss this announcement...


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 optionzen 
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great rates, no volume pressure or tiers like other brokers nice... Clears Via dorman,

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 Big Mike 
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Robotman View Post
Hi Mike,

Is this webinar different than the one announced in the letter from Mirus/NT?

Yes.

Mike

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 Robotman 
Los Altos, CA
 
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Per the Mirus FAQ
https://www.ninjatraderbrokerage.com/mirus_clients_faq


Quoting 
What are the new rates for NinjaTrader Brokerage customers?
Our all-in commissions are clear and transparent including all transactional exchange, clearing, and data fees. Rates are based on your NinjaTrader platform license level with the lowest rates available to Lifetime License holders.


Quoting 
What can I do to take advantage of the new rates?
Simply email your NinjaTrader license key and brokerage account number to commissions@ninjatrader.com. Your account will be updated to reflect your change in rates.


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 Dasani 
United States of America
 
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Will AMP users still be able to use NinjaTrader or will Mirus users only be able to use NinjaTrader?

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 Scalpingtrader 
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Dasani View Post
Will AMP users still be able to use NinjaTrader or will Mirus users only be able to use NinjaTrader?

they wont shut down their plattform business just because they expanded into brokerage. Way too much revenue.
That obviously includes AMP.

add to that that the "lifetime" license would then become worthless if you dont want to clear through mirus/Ninja/Dorman

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 Dasani 
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Scalpingtrader View Post
they wont shut down their plattform business just because they expanded into brokerage. Way too much revenue.
That obviously includes AMP.

add to that that the "lifetime" license would then become worthless if you dont want to clear through mirus/Ninja/Dorman

I hope you are correct. AMP is no longer listed on the NinjaTrader page. And yes, the "lifetime" license would become worthless if you didn't want to clear through Ninja/Mirus/Dorman. Ninja is still listed on AMP's page though.

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 Scalpingtrader 
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Dasani View Post
I hope you are correct. AMP is no longer listed on the NinjaTrader page. And yes, the "lifetime" license would become worthless if you didn't want to clear through Ninja/Mirus/Dorman. Ninja is still listed on AMP's page though.

From their statement, top of the page.

"Existing users of the NinjaTrader platform do not have to make any changes to their current brokerage relationships"

so no worries...

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 liquidcci 
Austin, TX
 
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Strange move by NT in my opinion. Now direct competitors with all the other partnering brokerages. I would guess will make much harder for competing brokerages to gain new customers since NT will put their own brokerage at forefront. Seems to me this could eventually lead to less choice of brokers for NT customers as they squeeze others out.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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 Jigsaw Trading  Jigsaw Trading is an official Site Sponsor
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Just spoke to Ryan @ Ninja.

I can confirm that much gossip will be generated over this!

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Dasani View Post
I hope you are correct. AMP is no longer listed on the NinjaTrader page. And yes, the "lifetime" license would become worthless if you didn't want to clear through Ninja/Mirus/Dorman. Ninja is still listed on AMP's page though.

AMP is still listed on our new ninjatraderecosystem.com site:

NinjaTrader Ecosystem | NinjaScript Broker Partners

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 Jura 
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liquidcci View Post
Strange move by NT in my opinion. Now direct competitors with all the other partnering brokerages. I would guess will make much harder for competing brokerages to gain new customers since NT will put their own brokerage at forefront. Seems to me this could eventually lead to less choice of brokers for NT customers as they squeeze others out.

I'm inclined to agree. I also wonder what this means for NT8. Will that release date be pushed even further back now capital and management attention will be divided between both business divisions?


DionysusToast View Post
Just spoke to Ryan @ Ninja.

I can confirm that much gossip will be generated over this!

I've read this post multiple times, but I don't get what you're trying to implicitly say here. Why is generating gossip important and, above all, relevant?

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 Big Mike 
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@NinjaTrader

Is the brand name Mirus Futures gone now, folded into NinjaTrader umbrella?

Employees of Mirus? Brokers move to Colorado, or stay in Chicago? Mirus Chicago office?

Status of BigTick now with this change?

Intention of returning to IIB status?

Plans to add additional FCM's after IIB status?

Mike

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 puma 
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to me and so far:

Ninjatrader did a GOOD job communicating to the old mirus clients.

this was helpful to me: https://futures.io/www.ninjatraderbrokerage.com/mirus_clients_faq

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Big Mike View Post
@NinjaTrader

Is the brand name Mirus Futures gone now, folded into NinjaTrader umbrella?

The Mirus Futures brand has been replaced with NinjaTrader Brokerage.


Big Mike View Post
@NinjaTrader
Employees of Mirus? Brokers move to Colorado, or stay in Chicago? Mirus Chicago office?

NinjaTrader Brokerage is based in Chicago.


Big Mike View Post
@NinjaTrader
Status of BigTick now with this change?

BigTick has been discontinued.


Big Mike View Post
@NinjaTrader
Intention of returning to IIB status?

We do have plans to become IIB.


Big Mike View Post
@NinjaTrader
Plans to add additional FCM's after IIB status?

NinjaTrader is currently a Guaranteed Introducing Broker to Dorman Trading, however, we understand the importance of having multiple FCM options and are working on plans to enable that offering.

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 supermht 
Naperville IL
 
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great move, Ray, excellent service

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 JGSmith 
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Jura View Post
I'm inclined to agree. I also wonder what this means for NT8. Will that release date be pushed even further back now capital and management attention will be divided between both business divisions?

I tend to think that this is the reason that NT8 has taken so long to get here. So much of energy has clearly been going to this long before the announcement

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 Daytrader999 
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...For me it's just the 'surprise of this year'...and I have to say that this looks like a very smart and clever strategical move in order to retain existing cutomers as well as attracting new customers with the usual excellent service you already provide.

Good luck with your new business, Ray !

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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 hlatham 
Exeter, UK
 
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https://www.ninjatraderbrokerage.com/commissions/all_available_contracts

For Bund/Bobl traders like me their Eurex rates look pretty good, complete list of commissions on the link attached. Might even tempt me over from IB.

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 JGSmith 
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Think they might add competitive Spot FX to their offerings?

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 Branzol 
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Just wanted to say as a Mirus customer I was impressed on the way this was handled. I received the email this morning, went through all the information that was provided.


At that point I still had a few questions, I sent off an email to my account representative. Within twenty minutes he called me. I missed the call but he did answer my main question via voicemail. That question being what does this mean for MarketDelta customers.

The answer was Mirus Customers that were using MarketDelta Trader we can still go about things as normal and nothing changes for us.

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 Saroj 
Arcata, CA
 
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@NinjaTrader
  1. What will your service level standard be for trade desk and other support?
  2. Will there be phone support for the NT platform for brokerage clients?
  3. Will there be inactivity fees? If so, what are the conditions and fees?
  4. Will the Continuum data feed provide exchange level OCO support? Fee?
  5. Where are your Chicago servers located?
  6. Which exchanges are available aside from CME and at what fees?
  7. Will NT8 include its own DOM to avoid the current static DOM charges?

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  #27 (permalink)
 madLyfe 
Des Moines, Iowa
 
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Saroj View Post
@NinjaTrader
  1. Will NT8 include its own DOM to avoid the current static DOM charges?

says at the bottom of the NT brokerage page:


Quoting 
*For existing NinjaTrader Static SuperDOM users, the listed rates do not include the additional $0.10 per contract TT licensing fee.


dont believe anything you hear and only half of what you see

¯\_(ツ)_/¯

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  #28 (permalink)
 liquidcci 
Austin, TX
 
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As a NT longtime lifetime license holder I just don't like this kind of vertical integration. In my opinion I just can't see this being good for NT users longterm. Trying to create a monopoly on software, brokerage, feed etc is not something I like as an NT customer. Especially as it shakes out other brokerages and we all could end up with less choice.

I personally on any new strats am going to take a look at new platforms for development as I do not like where this appears to be going. I kind of hate being so dependent on one platform anyway.

Have to feel for all the partner brokers who spent time supporting and promoting NT as platform. Talk about a knife in the back.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #29 (permalink)
 edassery 
chicago. IL , USA
 
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do they provide any free data as AMP ?

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  #30 (permalink)
 COTtrader 
Michigan, Jackson
 
Experience: Intermediate
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Ray stated that, at least, one of his intentions is to shake up the way brokerages are managed and service provided to its clients. For those thinking this would reduce competition, I disagree. It may very well increase competition among brokerages by redefining client expections. I am all for that.

Keep up the good work, Ray and NT Team.

Ken

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 Saroj 
Arcata, CA
 
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madLyfe View Post
says at the bottom of the NT brokerage page:

My question is this: will Ninja develop a "new" DOM for NT8 with enough difference from the TT design so that there will no longer be this "licensing" charge? I'll look forward to an answer from Raymond in tomorrow's presentation.

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Saroj View Post
What will your service level standard be for trade desk and other support?

There are 3 areas for support (Brokerage Account Support, Platform Support, and Emergency Trade Desk) and all details can be found publicly on the website here: https://www.ninjatraderbrokerage.com/support. That being said, NinjaTrader Brokerage has adopted the same systems and processes that we refined over the years in provide high quality and timely support to our platform users. We expect the standard of service to be high.


Saroj View Post
Will there be phone support for the NT platform for brokerage clients?

We have found that our current platform support structure via email, forum, and online request form has allowed for the most efficient and direct replies. We do provide telephone support to anyone who requests it, always have.


Saroj View Post
Will there be inactivity fees? If so, what are the conditions and fees?

There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however, please contact brokeragesupport@ninjatrader.com for additional questions related to brokerage fees.


Saroj View Post
Will there be phone support for the NT platform for brokerage clients?

We have found that our current platform support structure via email, forum, and online request form has allowed for the most efficient and direct replies. We do provide telephone support to anyone who requests it, always have.


Saroj View Post
Will the Continuum data feed provide exchange level OCO support? Fee?

Continuum providers server side OCO support. There is no fee for this feature.


Saroj View Post
Where are your Chicago servers located?

Continuum has a global network with multiple data centers around the globe including Chicago.


Saroj View Post
Which exchanges are available aside from CME and at what fees?

This list of exchanges is publicly available here: https://www.ninjatraderbrokerage.com/commissions/all_available_contracts (CME, ICE/NYBOT, Eurex). For additional questions about brokerage services, please contact brokeragesupport@ninjatrader.com


Saroj View Post
Will NT8 include its own DOM to avoid the current static DOM charges?

Yes, in fact NinjaTrader 7 has the Dynamic SuperDOM which is avoids Static SuperDOM license fees.

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 Saroj 
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I spoke to Jennifer Baum, Chief Compliance Officer at Dorman, today and she told me that Dorman is requiring "new paper" (i.e. new application) for all mirus (or anyone else) to Ninja account transfers. Unfortunately the New Account link on the Ninja site takes you to a new (as in having no current Dorman account) member form which won't let you past the first page if you use the same username and/or email address... so I logged in to Dorman and started a new app from within my existing account... right off it asked me to choose a broker... no problem, I thought... but, alas, there were 40 or so choices I was faced with. Guess I'll wait until tomorrow to get some guidance.

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 liquidcci 
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@NinjaTrader so what is the plan to keep this from hurting your long standing brokerage partners who have marketed and supported your platform? It is hard for me to believe this will not lead to a very few if any brokerages being able to stay with your platform longterm. You now hold all the cards for new customers which imo will effectively kill off your partners which I guess can't really be called partners anymore. This concerns me because I for one in order too use NT do not want to be forced to use your brokerage solution. I have invested heavily in NT not just with a lifetime license but years of strat development. Promise of a better commission now just does not impress me leading to a potential brokerage monopoly to use the NT platform. Choice of brokers etc.... is something many find attractive to the NT platform. Maybe we still have choice now but if brokers can't compete against you because you own infrastructure that will change.

My hope is this will lead to better platforms than NT being developed that are not trying to lock up the ecosystem so to speak that will directly compete with NT. For now I am locked in with NT but guarantee if right platform comes up I will consider switching.

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 optionzen 
Dallas
 
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I doubt there is a monopoly issue here, they are still open to other brokers and you may continue with your choice of brokers if you need to. This will bring competition among brokerage to bring better customer service and compete with commission pricing.

You have to be constantly innovative, I think NT has just done that, it breaks the ice and shake weak brokers who do not provide quality service and beat their commission prices, eminis RT $3.38 is damn good price without any prerequisites.

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 Saroj 
Arcata, CA
 
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NinjaTrader View Post
...That being said, NinjaTrader Brokerage has adopted the same systems and processes that we refined over the years in provide high quality and timely support to our platform users. We expect the standard of service to be high.

Yes, you and your staff do a wonderful job with platform support, especially in the past few years... big improvement. However, getting brokerage trade desk support is a lot different than platform support, and it is a matter of both staffing and training. I was asking more specifically from a QA perspective, what performance standards you have set for the trade desk and brokerage support... for instance, will you have an "answer by 2nd ring" policy at the trade desk under normal conditions?


NinjaTrader View Post
...We do provide telephone support to anyone who requests it, always have.

hmmm, I've been a NT user for many, many years and this is the first I've heard that you have telephone support at all, let alone "always have"... a well-kept secret.


NinjaTrader View Post
There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however

Ok... I'll email them to see if that logon applies to sim account as well as live account. It seems like a reasonable requirement.


NinjaTrader View Post
Continuum providers server side OCO support. There is no fee for this feature.

Good to hear; there is a charge of $10 a month with some brokers... still very reasonable.


NinjaTrader View Post
Continuum has a global network with multiple data centers around the globe including Chicago.

I wanted to know how close in Chicago to the CME servers.


NinjaTrader View Post
Yes, in fact NinjaTrader 7 has the Dynamic SuperDOM which is avoids Static SuperDOM license fees.

I am aware of the Dynamic SuperDOM, however the constant movement makes me dizzy and is a terrible distraction.

Thank you for responding so quickly.

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 SARdynamite 
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As a Mirus evolution I would have found it an okay move but coming from Ninja I'm expecting more so I'm tempted to be disappointed.
I don't see the so called innovations as a revolution. The new features are mostly retail oriented including the commissions scheme.

Now the comparison with TradeStation starts to make sense. Can we expect to get a lot more exchanges coverage and even more than TradeStation's list which itself is not extensive ? Can we expect more instruments types than futures, like options, stocks & etf, forex ?
I read that Continuum is a rebranding of CQG. For instance, CQG is able to offer a huge list of worldwide exchanges (including "exotic" futures and what not) as well as options trading and some brokers carry those already...

Not trying to hurry things as I understand this purchase should be a catapult vessel for Ninja, but basically, can we expect a lot more than a Mirus v1.5 in the coming months ? Mirus never was in my top list of brokers considerations. Right now, I find the global offer weak.

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  #38 (permalink)
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Jura View Post
I've read this post multiple times, but I don't get what you're trying to implicitly say here. Why is generating gossip important and, above all, relevant?

Because in the absence of all the facts or seeing how this plays out - there will be a lot or rumor and innuendo.

So to an extent, I'd take a lot of what you hear with a pinch of salt.

As a NinjaTrader partner, I did get a call from Ryan yesterday who told be a bit more that has been explained so far and I don't think it's my place to really say anything potentially commercially sensitive that hasn't been said publicly, although I'm sure Ray will got into more detail at the webinar. There is only so much you can say in an announcement email.

In terms of impact on Ninja 8 - I don't think this had any - that was discussed yesterday but it's not commercially sensitive. I was joking with Ryan about all the extra work he and his team they were getting, he commented that engineering had been lucky in that it they were the ones least impacted.

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  #39 (permalink)
 kaltrax 
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NinjaTrader View Post


There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however, please contact brokeragesupport@ninjatrader.com for additional questions related to brokerage fees.



Sorry, but i was spoked whith a Mirus representative last week and did say that Clients needs trade at least

FIVE (5) contracts / month , no matter if logon or not.


Please confirm,

Thanks

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kaltrax View Post
Sorry, but i was spoked whith a Mirus representative last week and did say that Clients needs trade at least

FIVE (5) contracts / month , no matter if logon or not.


Please confirm,

Thanks

The new policy is that the fee is waived if a client trades 1 contract or does not logon within the month.

This is publicly stated on our website here - NinjaTrader | Existing User FAQ

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 Treggs 
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I had a Mirus account up until zenfire broke. Is it as simple as reactivating and funding the account to get up and running again? I hope you guys offer the same level of support at a broker level as you have for NT. Although NT isn't perfect (no platform is), good quality support makes a huge difference imho. Please don't forget this as you move into brokerage

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Treggs View Post
I had a Mirus account up until zenfire broke. Is it as simple as reactivating and funding the account to get up and running again? I hope you guys offer the same level of support at a broker level as you have for NT. Although NT isn't perfect (no platform is), good quality support makes a huge difference imho. Please don't forget this as you move into brokerage

The brokerage team can best answer your question in how to reactivate your account. You can call them at 312.423.2230 or send an email to brokeragesales@ninjatrader.com.

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  #43 (permalink)
 aventeren 
Bellingham, WA USA
 
Experience: Beginner
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Saroj View Post
I spoke to Jennifer Baum, Chief Compliance Officer at Dorman, today and she told me that Dorman is requiring "new paper" (i.e. new application) for all mirus (or anyone else) to Ninja account transfers. Unfortunately the New Account link on the Ninja site takes you to a new (as in having no current Dorman account) member form which won't let you past the first page if you use the same username and/or email address... so I logged in to Dorman and started a new app from within my existing account... right off it asked me to choose a broker... no problem, I thought... but, alas, there were 40 or so choices I was faced with. Guess I'll wait until tomorrow to get some guidance.

Can someone at NT confirm that existing Mirus/Dorman clients will need to make a new application at Dorman?

Thanks,

Aventeren

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  #44 (permalink)
 Houston Jr 
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liquidcci View Post
As a NT longtime lifetime license holder I just don't like this kind of vertical integration. In my opinion I just can't see this being good for NT users longterm. Trying to create a monopoly on software, brokerage, feed etc is not something I like as an NT customer. Especially as it shakes out other brokerages and we all could end up with less choice.

I personally on any new strats am going to take a look at new platforms for development as I do not like where this appears to be going. I kind of hate being so dependent on one platform anyway.

Have to feel for all the partner brokers who spent time supporting and promoting NT as platform. Talk about a knife in the back.

Time to fall back and review, again.

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 liquidcci 
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@NinjaTrader can you answer question below.


liquidcci View Post
@NinjaTrader so what is the plan to keep this from hurting your long standing brokerage partners who have marketed and supported your platform? It is hard for me to believe this will not lead to a very few if any brokerages being able to stay with your platform longterm. You now hold all the cards for new customers which imo will effectively kill off your partners which I guess can't really be called partners anymore. This concerns me because I for one in order too use NT do not want to be forced to use your brokerage solution. I have invested heavily in NT not just with a lifetime license but years of strat development. Promise of a better commission now just does not impress me leading to a potential brokerage monopoly to use the NT platform. Choice of brokers etc.... is something many find attractive to the NT platform. Maybe we still have choice now but if brokers can't compete against you because you own infrastructure that will change.

My hope is this will lead to better platforms than NT being developed that are not trying to lock up the ecosystem so to speak that will directly compete with NT. For now I am locked in with NT but guarantee if right platform comes up I will consider switching.


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 FBJS 
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aventeren View Post
Can someone at NT confirm that existing Mirus/Dorman clients will need to make a new application at Dorman?

Thanks,

Aventeren

According to this:

Mirus Client FAQ | NinjaTrader

"As a former Mirus client, do I need to do anything to update my account?"

No, you do not have to make any changes as the transition is completely seamless for Mirus clients.

Apparently it should be transparent...

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  #47 (permalink)
 Saroj 
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aventeren View Post
Can someone at NT confirm that existing Mirus/Dorman clients will need to make a new application at Dorman?

Thanks,

Aventeren

I just spoke to Sreejay at NT Brokerage and she said no need to "repaper" (i.e. reapply with Dorman) if you had an "active" mirus account (i.e. one that had been traded in the past year and is in good standing).

The other thing I found out which is relevant if you are transferring an account from 'not mirus' but which is cleared through Dorman: you have to open the Ninja account through the Dorman web site, not at the Ninja Trader web site and then handle the funding through a funds transfer from the other brokerage firm. When doing this choose "Ninja Trader Brokerage" with no appendages and not "Ninja Day Trader".

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  #48 (permalink)
 yonatan 
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Does this mean that new NT users will have no choice but using the NT brokerage service ?
If yes then this will probably have an enormous effect on the ability of other firms to recruit new customers. Sounds to me like NT are being unfair to the other brokerage firms who brought lots of new customers to NT throughout the years and also in my opinion this step doesn't show much respect to new NT users who might want to choose other Brokerage firms.

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  #49 (permalink)
 JGSmith 
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yonatan View Post
Does this mean that new NT users will have no choice but using the NT brokerage service ?
If yes then this will probably have an enormous effect on the ability of other firms to recruit new customers. Sounds to me like NT are being unfair to the other brokerage firms who brought lots of new customers to NT throughout the years and also in my opinion this step doesn't show much respect to new NT users who might want to choose other Brokerage firms.

From what I can gather, it does not mean that new NT users will be required to use NT Brokerage. Everything that I am reading is that everybody still has a choice and that their goal is to make the industry even more competitive which would be good for us.

It still is not sure if these promises will be lived up to, but, based on their track record of doing an incredibly good job ith their clients, there is no reasonto doubt it

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 PandaWarrior 
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In with all the other stuff I got from NT, I thought I saw something about co-location of my NT on their servers in Chicago. Did I really see that or did I imagine it? I cannot find it anywhere.

Help me prove I'm not crazy!

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  #51 (permalink)
 yonatan 
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JGSmith View Post
From what I can gather, it does not mean that new NT users will be required to use NT Brokerage. Everything that I am reading is that everybody still has a choice and that their goal is to make the industry even more competitive which would be good for us.

It still is not sure if these promises will be lived up to, but, based on their track record of doing an incredibly good job ith their clients, there is no reasonto doubt it

From what I heard, as of the 15th of July new NT users will be required to use NT Brokerage. If this is wrong I will be more than happy to stand corrected.

I am not an NT user and I have no personal issue here but I do feel sorry for brokers who will get into serious trouble because of this.
Yes, some of those brokers certainly don't deserve my pity BUT I can tell you that my Broker, Matt from Optimus Trading Group made tremendous efforts to give excellent tech support to his clients who use NT (Just like he does for me with Sierra Chart) and he did everything he could to support NT when ZenFire blew up.

I for an example would be extremely disappointed had Sierra Chart suddenly decided to become a brokerage firm.

Also, some of my colleagues who use NT tell me that now, whenever they start NT, a window pops up with a message that encourages users to take advantage of the NT brokerage service. How do you think other brokers who offer NT would feel about that?

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  #52 (permalink)
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yonatan View Post
From what I heard, as of the 15th of July new NT users will be required to use NT Brokerage. If this is wrong I will be more than happy to stand corrected.

Unfortunately you heard wrong, allow me to clarify:

Existing clients - Can continue to use NinjaTrader through their existing brokerage relationship now and in the future.

New Clients - Can use NinjaTrader through any of our supporting brokerage partners publicly listed here - NinjaTrader Ecosystem

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  #53 (permalink)
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liquidcci View Post
@NinjaTrader can you answer question below.

I will respond to this in my webinar.

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  #54 (permalink)
 optionzen 
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That's competition I believe in a way it will bring down execution cost and will create transparency in the rate structure as it is hidden at most brokerage firms . Optimus is great brokerage and Matt as a person is a awesome guy .

Sent from my SAMSUNG-SGH-I337 using Tapatalk

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  #55 (permalink)
 liquidcci 
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optionzen View Post
That's competition I believe in a way it will bring down execution cost and will create transparency in the rate structure as it is hidden at most brokerage firms . Optimus is great brokerage and Matt as a person is a awesome guy .

Sent from my SAMSUNG-SGH-I337 using Tapatalk

@optionzen Sure these NT rates are low but if this leads to less brokers that support NT then it is not good for NT license holders imo. I don't see this is as transformative for the industry. I see it as a step backwards because we may all end up with less.

The way it looks to me is this could eventually end with NT license holders having to use NT brokerage and Continuum exclusively because no other players are left in the game. NT can smile all day long and say we will have choice. But how long will that choice last when they are competing directly with their partner brokers?

All IMO.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #56 (permalink)
 Saroj 
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yonatan View Post
...

Also, some of my colleagues who use NT tell me that now, whenever they start NT, a window pops up with a message that encourages users to take advantage of the NT brokerage service. How do you think other brokers who offer NT would feel about that?

I just want to point out that during the zenfire fiasco and melt down, it was NinjaTrader CEO, Raymond Deux, who stepped up to the plate to answer questions and keep mirus clients informed as best as he could, so if mirus was going down, I'm happy that NT is the one to pick up the pieces and carry on... they have proven their value and are clearly customer-focused.

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  #57 (permalink)
 yonatan 
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NinjaTrader View Post
Unfortunately you heard wrong, allow me to clarify:

Existing clients - Can continue to use NinjaTrader through their existing brokerage relationship now and in the future.

New Clients - Can use NinjaTrader through any of our supporting brokerage partners publicly listed here - NinjaTrader Ecosystem


1. I stand corrected and I apologize.

2. Looking at the list of your supporting brokerage partners I can see that some of the brokers who offer NT and strongly support it do not appear there and my personal feeling is that this is very unfair to them. But this is just my personal feeling.

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  #58 (permalink)
 Big Mike 
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NinjaTrader View Post
I will respond to this in my webinar.

Webinar details:



You can find the registration link within that thread. See everyone for the webinar on Wednesday @ 4:30 PM Eastern.

Mike

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 tturner86 
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Thank you for your inquiry. You need a minimum of $1000 to open an account. You can learn about data feeds through: Platform Support | NinjaTrader
Please let me know if you need any additional assistance. Thank you!
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 SPMC 
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- Is it possible to have the account in EUR instead of USD ?
- If yes, are there EUR Tax Statements and are USD Futures gains and losses converted automatic ?

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  #61 (permalink)
 learning0101 
Houston, Texas
 
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Hi @Big Mike Guessing everything is going great down there, I mean how can it not be great food,sunshine,awesome people, good 4 you. I am curious to get your views and comments as a businessman about the recent breaking news of NT brokerage?

TIA

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  #62 (permalink)
 Big Mike 
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learning0101 View Post
Hi @Big Mike Guessing everything is going great down there, I mean how can it not be great food,sunshine,awesome people, good 4 you. I am curious to get your views and comments as a businessman about the recent breaking news of NT brokerage?

TIA

I respect Ray at NinjaTrader, and the same is true for Eliot at Mirus. Personally, I am glad to see them join forces and I look forward to what they can accomplish together to improve the retail futures industry. It certainly needs it.

I personally think this is good news for both companies, as well as end users.

I also want to mention that NinjaTrader is a futures.io (formerly BMT) site sponsor, and Mirus has been one in the past. That said, I don't allow anyone to be a sponsor on the site whom I don't respect or agree with their business decisions or the way they treat customers. Many have tried, and I have said no. My respect existed for these companies and CEO's prior to them being a site sponsor, in other words. Although others may try to twist the truth -- you can reach your own conclusions.

Mike

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  #63 (permalink)
 optionzen 
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In that case only few platform option exist Sierra , multicharts, tradenavigator and e signal

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  #64 (permalink)
 Big Mike 
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optionzen View Post
In that case only few platform option exist Sierra , multicharts and e signal

What are you referring to?

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  #65 (permalink)
 elihoward 
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How are the margins?

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  #66 (permalink)
 LightWeight 
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I actually just left my account with Dorman after having had the worst experience I've yet had in trading with them, wouldn't go near them with a 10 foot pole. Two separate statement errors in the same 1 week or so period, both showing me as holding a position overnight when in fact I was not, and one of which led to a 15 point loss on my end after not realizing the position reporting was inaccurate due to their statement error. No overnight trade desk (I see Ninja is offering that, but I don't know how that works if the FCM itself has no one there 24 hours), and terrible margins -- I'm talking 50-70% on many contracts. The intraday margin I had on NG for example was $2000, when current overnight is $3080. Maybe Ninja accounts will get a better margin policy, but that's not what I had during my time with them. I'm certainly hoping this is a positive change as a lifetime Ninja license holder, but I really don't like the brokerage options being limited for new customers going forward, or that Ninja is vertically integrating as others have said.

Think big, think positive, never show any sign of weakness. Always go for the throat. Buy low, sell high. Fear? That's the other guy's problem. In this building, it's either kill or be killed. You make no friends in the pits and you take no prisoners. One minute you're up half a million in soybeans and the next, boom, your kids don't go to college and they've repossessed your Bentley. Are you with me?
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  #67 (permalink)
 Big Mike 
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@LightWeight, what limited options for new customers are you referring to?

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  #68 (permalink)
 LightWeight 
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Big Mike View Post
@LightWeight, what limited options for new customers are you referring to?

Sent from my LG Optimus G Pro


Think big, think positive, never show any sign of weakness. Always go for the throat. Buy low, sell high. Fear? That's the other guy's problem. In this building, it's either kill or be killed. You make no friends in the pits and you take no prisoners. One minute you're up half a million in soybeans and the next, boom, your kids don't go to college and they've repossessed your Bentley. Are you with me?
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  #69 (permalink)
 liquidcci 
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Big Mike View Post
@LightWeight, what limited options for new customers are you referring to?

Sent from my LG Optimus G Pro

@Big Mike I see this whole thing as limiting some options. The only rithmic broker I see on NT list that will be able to add new NT customers is the lovely friend of this board AMP. Guys like Optimus while can continue to serve customers they have will not be able to signup new customers. At least this is the way I understand it. @NinjaTrader can correct me if I am wrong. So if I ever wanted to switch brokers which I don't as Optimus has been great my only choice for rithmic will be AMP if want to stay with rithmic. Add that to fact guys like Optimus can't add new customers over time could severely degrade ability to support the platform imo.

So this does limit options and can negativly affect NT license holders who want to stay with rithmic and refuse to be subjected to AMP paradise. So it kind of pigeon holes everyone towards Continuum which I had a bad experience with.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #70 (permalink)
 Big Mike 
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I don't want to speak for NinjaTrader. But seems to me the issue is with Dorman, not Ninja. I imagine once the return to IIB is accomplished they can add more support for Rithmic through other FCMs.

It seems to me they are limited to Continuum right now.

But best to let Ninja clarify, as I may be completely wrong.

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  #71 (permalink)
 LightWeight 
Kirkland, WA/United States
 
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liquidcci View Post
@Big Mike I see this whole thing as limiting some options. The only rithmic broker I see on NT list that will be able to add new NT customers is the lovely friend of this board AMP. Guys like Optimus while can continue to serve customers they have will not be able to signup new customers. At least this is the way I understand it. @NinjaTrader can correct me if I am wrong. So if I ever wanted to switch brokers which I don't as Optimus has been great my only choice for rithmic will be AMP if want to stay with rithmic. Add that to fact guys like Optimus can't add new customers over time could severely degrade ability to support the platform imo.

So this does limit options and can negativly affect NT license holders who want to stay with rithmic and refuse to be subjected to AMP paradise. So it kind of pigeon holes everyone towards Continuum which I had a bad experience with.

This is exactly what I was trying to say. I came back to Optimus after my bad experience with Dorman, and don't imagine leaving again, but also don't like the idea that if I did my options are now limited. Or that going forward I may not be able to refer friends to the same broker I'm using because Ninja doesn't support them anymore. Perhaps I'll change my mind in the future, but for now I think I liked it better when Ninja was focused on platform/data only and you had a wider range of options to tie it into.

Think big, think positive, never show any sign of weakness. Always go for the throat. Buy low, sell high. Fear? That's the other guy's problem. In this building, it's either kill or be killed. You make no friends in the pits and you take no prisoners. One minute you're up half a million in soybeans and the next, boom, your kids don't go to college and they've repossessed your Bentley. Are you with me?
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  #72 (permalink)
 optionzen 
Dallas
 
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You can continue to use your NT platform with your current brokers but the future release of NT Web version is only available for ninjatrader brokerage.

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  #73 (permalink)
 liquidcci 
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@NinjaTrader it looks like on your site the only broker that offers rithmic going forward is AMP. So will there only be one brokerage choice for new NT clients that want to use rithmic with NT? If so why in the world would you set this up where users of rithmic only have one choice? Is it to eventually force everyone to the Continuum feed?

I also noticed even when going to AMP page via NT ecosystem page it highlights CQG connection. Is NT squeezing out ability to use rithmic unless you are in a grandfathered broker who was left out of the NT ecosystem? In other words is will even AMP be able to offer a rithmic connection with NT or will it be CQG only?

If so this also takes away ability for current users to switch to another broker other than AMP if want to stay with rithmic. i am not a fan of AMP and this severely limits choice. When I bought my lifetime license I bought it predicated on fact NT offered many broker and connection choices. You taking choices away is not what I bought into.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #74 (permalink)
 gain247 
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In the webinar for 'Mirus' customers yesterday Ray disclosed he is working with Rithmic aiming to offer it also with NinjaTraderBrokerage, so there's gonna be choices. I'm sure Ray will address it again today in webinar here at BigMike's.

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  #75 (permalink)
 Big Mike 
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Cross-posted from a different thread (which is now closed, as this one should be used):


NinjaTrader View Post
New users will be able to use Rithmic through NinjaTrader Brokerage within a few weeks.

@liquidcci, @LightWeight, @optionzen.

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  #76 (permalink)
 artemiso 
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@liquidcci This whole Vision Finanical, AMP and Rithmic debacle has gotten me interested in this field.

There's an independent introducing brokerage, Pine Point Commodities Group, that has only taken professional prop firms and hedge funds as its clients up till today. I made a call to them today and on my request, they have decided that they are happy to take up retail clients to solve the shortage of Rithmic access. They will be able to provide:

1. Execution via Rithmic (with NinjaTrader) will be supported with Crossland as the clearing firm.
2. Support for TT, CQG, CTS/T4, Patsystems and Orc Trader.
3. Market access for options and FX.
4. Because of their large volume customers and cost economies, their rates are very low, but I'm not familiar with what they're planning to offer to retail.
5. Colocation and hosting for automated clients, at least 200-300 micros faster to CME access than any server at Steadfast.

For full disclosure, I know all of Pine Point's owners personally and I've been to their office next to the CBOT building. I have no material participation in their businesses so I've nothing to gain out of this, but I hope to help a few people out especially from the Vision fallout. Scott Murley has helped various prop groups and hedge funds raise capital from funds of funds and launch off, including mine - in particular with the process and setup of a full CME/CBOT/NYMEX/COMEX equity member firm. Pete Striebel used to run his own options book but is now mainly involved in HedgeACT, an administration platform and database for alternative investments and hedge funds. Rob Evans formerly ran a HFT operation in spot FX and is very familiar with the space. One of the owners of Pine Point also heads Credit Suisse in Chicago and sits on the board of directors of the Princeton University Investment Company, but prefers not to be publicly known. Scott can be reached at smurley@pinepointcg.com. Just say his friend from Harvard introduced you.

@Big Mike Not sure if this meets your vendor policy.

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  #77 (permalink)
 Big Mike 
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Reminder that there will be a webinar today with Ray and Eliot at 4:30 PM Eastern on futures.io (formerly BMT).

https://www3.gotomeeting.com/register/722354910

Plan to attend so that you can ask your questions.

Mike

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  #78 (permalink)
 Big Mike 
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Since AMP says (according to what is written on their website, and in their advertisements on other sites)



I guess this means they will be lowering all their rates for anyone who asks? If so, be sure to compare the all-in fee and don't be tripped up by "clearing fees" and etc when you contact them to get the lower rates.

Mike

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  #79 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
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liquidcci View Post
@NinjaTrader it looks like on your site the only broker that offers rithmic going forward is AMP. So will there only be one brokerage choice for new NT clients that want to use rithmic with NT? If so why in the world would you set this up where users of rithmic only have one choice? Is it to eventually force everyone to the Continuum feed?

I can confirm that NinjaTrader Brokerage will offer Rithmic, should be available in the next week or so. After July 15th, new NinjaTrader clients will only be able to access Rithmic through NinjaTrader Brokerage.



liquidcci View Post
When I bought my lifetime license I bought it predicated on fact NT offered many broker and connection choices. You taking choices away is not what I bought into.

This is incorrect, we have not and are not taking any choice away from you as an existing customer prior to our announcing our brokerage. You may continue to use NinjaTrader with brokerage technology such as Rithmic through any broker who supports it. In the future, if you wanted to change your license from Rithmic to Interactive Brokers (as an example) just send us an email and we will happily change your license.

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  #80 (permalink)
 Big Mike 
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NinjaTrader View Post
I can confirm that NinjaTrader Brokerage will offer Rithmic, should be available in the next week or so. After July 15th, new NinjaTrader clients will only be able to access Rithmic through NinjaTrader Brokerage.

Just so I understand, what is happening July 15th? And is this a temporary situation, where customers that want Rithmic but don't want it through AMP have no other option after July 15th? Or will this be fixed at some point in the future (plans in motion, etc) so that other brokerages, like Optimus, can sign-up new customers after July 15?

Thx
Mike

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  #81 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Big Mike View Post
Just so I understand, what is happening July 15th? And is this a temporary situation, where customers that want Rithmic but don't want it through AMP have no other option after July 15th? Or will this be fixed at some point in the future (plans in motion, etc) so that other brokerages, like Optimus, can sign-up new customers after July 15?

Thx
Mike

- Up until July 15th, new customers can purchase NinjaTrader for Rithmic for use at any broker/FCM that now, and in the future, supports Rithmic
- After July 15th, Rithmic will still be available to purchase but can only be used at NinjaTrader Brokerage

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  #82 (permalink)
 learning0101 
Houston, Texas
 
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NinjaTrader View Post
- Up until July 15th, new customers can purchase NinjaTrader for Rithmic for use at any broker/FCM that now, and in the future, supports Rithmic
- After July 15th, Rithmic will still be available to purchase but can only be used at NinjaTrader Brokerage

Hi @NinjaTrader
Why?

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  #83 (permalink)
 liquidcci 
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NinjaTrader View Post
- Up until July 15th, new customers can purchase NinjaTrader for Rithmic for use at any broker/FCM that now, and in the future, supports Rithmic
- After July 15th, Rithmic will still be available to purchase but can only be used at NinjaTrader Brokerage

@NinjaTrader I just don't understand the decision to cut Optimus and other brokers out from signing up new customers July 15th. I can't speak for others but Optimus did a fantastic job supporting NT customers. I don't see how these brokers who have been cut out can continue to offer same level of support over time for legacy NT customers without being able to signup new customers. At some point it won't be worth the investment or even viable imo for these brokers to continue to support NT. I know the NT company line right now is we are not taking anything away and you can continue to use your broker. But long term it looks to me like this will become less and less of an option as brokers you have cut out stop supporting NT. So this does narrow options down for NT customers.

I honestly think you should rethink your approach and allow good brokers to signup new clients after July 15th and beyond. This is better for license holders of NT.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #84 (permalink)
 Big Mike 
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The webinar room is now open. Presentation starts in a few minutes.

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 lancelottrader 
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Why Eliminate a Solid Brokerage Choice?

I know that some people hold the opinion that Introducing Brokers provide little value other than being a middle-man for a clearing firm and for pumping up whatever software vendor happens to come their way next. The sad truth is that for many Introducing Brokers this is the case.

The reason I’m posting this is because my experience with my Optimus was the opposite! They have far exceeded my expectations with every interaction. Yes, my commissions may be a $0.50 more, but the guidance, insight, and support they have provided along the way has been worth the premium!

Your mileage of course may vary, and everybody has a different need in a broker, but for me it was someone that was familiar with the industry, the software choices, the back-end routing and data choices, and an ‘oh $#@&’ number in case I panicked and needed assistance.

I’m very disappointed with the fact that NinjaTrader will not be an option for Optimus customers in the future. They have been partners with both NinjaTrader & Rithmic for years. I’m impressed with all of the resources (videos, posts, etc) they’ve put up help new NinjaTrader users like me find their way. My broker has also personally provided me several 1 on 1 sessions when I had questions about NinjaTrader.

The other thing Optimus has done for me has been a voice of knowledge and independence. Since they offered many different platforms & brokerage routing technologies, they knew the features, strengths & deficiencies, as well as how different platforms achieved the same end goal with different approaches and worked with me to see which was the better fit for myself.

I commend Ray Deux for stepping up to the plate to clean up the industry. I just wonder what is left for those Introducing Brokers like Optimus who have provided value for NinjaTrader users and could provide value for future NinjaTrader users?

Failure is not an option
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  #86 (permalink)
 artemiso 
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liquidcci View Post
@NinjaTrader I just don't understand the decision to cut Optimus and other brokers out from signing up new customers July 15th. I can't speak for others but Optimus did a fantastic job supporting NT customers. I don't see how these brokers who have been cut out can continue to offer same level of support over time for legacy NT customers without being able to signup new customers. At some point it won't be worth the investment or even viable imo for these brokers to continue to support NT. I know the NT company line right now is we are not taking anything away and you can continue to use your broker. But long term it looks to me like this will become less and less of an option as brokers you have cut out stop supporting NT. So this does narrow options down for NT customers.

You make a good point. For Rithmic, at least you still have Sierra Chart in the same price range, which I consider to be much better than NT in terms of the software development cycle and quality. Alternatively, it will be interesting to see if TT FIX with other clearing firms is still supported after July 15th. TT's FIX API is a good product on a level similar to Rithmic's R API.

With regards to Mirus, I've long-forecasted the implosion of ZenFire and less so, BigTick. With the arrogance of being correct once, I will say that a bailout is temporary relief. The firm or what's left of it needs to actually improve instead of using NT as a band-aid. The merger of two crappy companies doesn't make a better one (this statement is being unfair to NT, as I think they're a decent company although I've certainly used better). The other speculation we could make is that perhaps why they are shutting out specifically Rithmic (rather than CQG and TT) from other clearing firms is because of residual conflicts/grudges that (what's left of) Mirus holds against Rithmic for the implosion of ZenFire? I don't know. I'm guessing with the closely-guarded secret on this that they could have agreed to a confidential resolution somewhere. Maybe they are simply reviving the Zen-Fire wrapper of Rithmic behind the scenes, which explains the incompatibility with other clearing firms - this move seems like a reversal of what Rithmic did to Mirus by letting ZenFire go down.

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 liquidcci 
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artemiso View Post
You make a good point. For Rithmic, at least you still have Sierra Chart in the same price range, which I consider to be much better than NT in terms of the software development cycle and quality. Alternatively, it will be interesting to see if TT FIX with other clearing firms is still supported after July 15th. TT's FIX API is a good product on a level similar to Rithmic's R API.

@artemiso if things continue down this path I plan to explore my options. One problem is have much invested in coding NT strats so will be a very slow process for me to convert to something else. But something I am considering.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #88 (permalink)
 steve2222 
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I have worked for several importer distributors across several industries (technology and building supplies to name two).

Many a time we were asked/encouraged/thought about selling direct to the end user as opposed to through our wholesale distributor network.

In fact to ally fears of our wholesale distributors in one industry our company slogan was ....

Always your supplier, never you competitor

I truely hope NT have thought through the ramifications.

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 Big Mike 
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NT8 Major Changes document:



Mike

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 artemiso 
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liquidcci View Post
@artemiso if things continue down this path I plan to explore my options. One problem is have much invested in coding NT strats so will be a very slow process for me to convert to something else. But something I am considering.

SC is probably cheapest alternative in your scenario. You'd have to go a step up in price for the next best set of choices - I'd recommend Deltix if you're used to C# .NET. Ilya and his guys are extremely passionate about software. Yeah, unfortunately you have to show no loyalty to your code if the cost-benefit is correct.

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 Big Mike 
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List of Continuum market internals available (optional)

NinjaTrader stock, futures and forex charting software and online trading platform. Strategy Analyzer Features.

From webinar

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 Treggs 
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@NinjaTrader I asked this in the webinar but didn't get answered.

Could you please elaborate on what exactly happened with the Zenfire/Bigtick data problems at the beginning of the year and assure returning/new customers that it wont happen again?

Thanks

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 Big Mike 
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I want to thank @NinjaTrader Ray and @NT Brokerage Eliot for their time today in the marathon webinar

I will post the recording once available, but it may be several hours or even tomorrow. The webinar has TONS of material and answers to questions.

Mike

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 cal1152 
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@BigMike Not sure if this is the correct thread to post this, but here is the link to the free Market Replay Tool that Ray mentioned during the Webinar today if anyone is interested.

MarketReplay.NET | Market Replay data download multiple days for NinjaTrader platform

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 Big Mike 
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Here is the webinar recording:



Please allow two hours for YouTube to process it.

Mike

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 Big Mike 
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What did everyone think of the webinar?

Mike

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 theborntrader 
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Big Mike View Post
What did everyone think of the webinar?

Mike

My first post here finally

Great webinar and they really took the time to answer questions and explain everything. I´m convinced they´re doing a good thing and will move my account to them. I see several benefits with this setup.

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  #98 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Treggs View Post
@NinjaTrader I asked this in the webinar but didn't get answered.

Could you please elaborate on what exactly happened with the Zenfire/Bigtick data problems at the beginning of the year and assure returning/new customers that it wont happen again?

Thanks

Absolutely.

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

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  #99 (permalink)
 iqgod 
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NinjaTrader View Post
Absolutely.

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

Way to go!

I'm impressed!

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  #100 (permalink)
 Treggs 
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NinjaTrader View Post
Absolutely.

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

Wow, that is not the response I expected. Although I was disappointed (and I'm sure I'm not alone) with the way the whole zenfire/bigtick saga unfolded, the information and support from the people at NT during the period was a standout in the whole mess.

I have used NT for many years (started using it just after 6.5 rolled out) and I have always liked your transparency and commitment to what you do as a company. You guys are always trying to improve and although sometimes there are hiccups, but you own them and fix them. Progress is never error free. These attributes are rare in this industry in my experience and it's nice to see some accountability being administered.

I wish the NT team success as they move into the brokerage world and I have already started the process of re funding my account. You have proven with the NT platform that you can deliver on your word so I have no problem with giving you my trading account.

Thanks Ray and please let the Ninja staff know their hard work doesn't go unnoticed.

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