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My work takes me to areas of Alaska that does not have reliable internet access. Therefore, I am not able to trade every month. So even taking a trade for one tick is not possible. Spend some time in Alaska and you will see that the things most of you take for granted on a daily basis are not always readily available up here.
Not sure if this is right but its a bit disconcerting.
I've asked NinjaTrader broker service to do a broker to broker transfer (from Interactive Brokers to Ninja)
After 2 requests both times their support team comes back with a one liner
Thank you for your response.
There is not a way for us to make a request for funds to your brokerage account with Interactive Brokers.
I've been able to do this with TradeStation and TD Ameritrade. Its always the new broker that sends
the request to the old broker after filling something in.
Apologies for an confusion on our part. NinjaTrader Brokerage does allow broker-to-broker transfers through both of our FCM partners. I will send you a PM to assist further.
Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
I was re-papering an old account. Sent in the paperwork last week. This morning I'm told that I would receive email with login information. Your rep also said that DORMAN HAD PROVIDED ALL REQUIRED INFORMATION FOR THE ACCOUNT TO LIVE. I received the email to reset password.
However, still cannot connect this platform. Called again - BTW your phone numbers are incorrect - takes about 20 minutes to finally get to new accounts - the yokel who answered didn't even know you had a new accounts dept and connected me to someone else - who also didn't know anything.
Finally get to new accounts and they're starting from ground zero - said they don't have information from DORMAN. Asked when I will be able to login to the platform: "Maybe in a few days".
The account was funded last Friday.
You have a lot of nasty people at your brokerage - not helpful, don't have a clue - and could care less.
If it wasn't funded already I would close the damn thing and go somewhere else. Still might do that.
It's really a pain - i also had to go thru this a few times over the years. Nothing has changed - no collaboration at all, no invest in the backoffice structures, ascii statements, no customer focus. Next year i'm pleased to switch to an european broker with 5 times higher margin requirements and 6 Euro roundturn all-in fee. BUT with skilled people and customer care.
Was just on the phone with them again - a girl in "new accounts" - nasty rude, talked over me - I recorded the call. I hope to hell she gets fired. Probably closing the account after all the hassle. These people should lose their brokerage license.
Try sending an email. I don’t doubt your story, but sometimes things can get hectic over the phone and they might need some time to coordinate paperwork and staff. Demanding an immediate solution can cause friction.
NinjaTrader always is looking at ways to innovate and provide access to desirable markets, but since the Small Exchange just launched, the management team felt it was best to approach cautiously.
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
