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The same problem here. I tried DEMO account only.
I get my $TICK/$TRIN chart through ThinkAndSwim platform (TD Ameritrade real account). It's free and it works well.
Is it not perhaps an additional fee per month service via Mirus, and something they need to enable at your specific account level? I think that's the way it is for Amp, and, (am guessing) is something like +$5/month. There's a few other exchanges that work like that for me too; in other words, we/I can pull the historical data (for some symbols), but, the realtime push is not enabled, and is chargeable.
Thank you Beljevina, that´s what I thought. Mirus´ response:
Thank you for the inquiry. Although we do use Continuum data, we are not a data vendor ourselves. Data for the $Tick would need to be purchased from a data vendor such as Kinetick or Barchart. We have clients who add these services to their Ninja platform with instructions and login information from the vendor.
We provide a realtime streaming to Ninja. If your user is missing realtime data, it would be a question for Mirus and/or Ninja to see what is missing in configuration. Sorry, permissions are out of our control.
Index data such as Tick/Trin is available for a fee through Continuum and CQG for live funded accounts only. This option is not available for demo accounts.
Promblem solved. Mirus appologized for giving me false information.
They do offer the feature for a 5$ monthly fee. They had been referring to the old/zenfire situation.
