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Continuum by CQG

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  #201 (permalink)
 leveraged 
Frankfurt, Germany
 
Experience: Advanced
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outerspace View Post
I also had problems with disconnects couple of weeks ago. After CQG switched/changed my profile from connecting to US-Servers to London-Servers i had no problems anymore.

How did you manage to do that?


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  #202 (permalink)
 outerspace 
Berlin Germany
 
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leveraged View Post
How did you manage to do that?


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I wrote an Email to CQG-Support (websupt@cqg.com) with my Broker-Information.

First i asked Mirus to switch my profile, but they have had no idea. Then i asked CQG and Mirus answered back that they changed it. ?!

There is another thread in this forum about this "problem". I will search and post the link ...

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  #203 (permalink)
 outerspace 
Berlin Germany
 
Experience: Advanced
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Broker: Mirus Futures/CQG, Kinetick
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outerspace View Post
I wrote an Email to CQG-Support (websupt@cqg.com) with my Broker-Information.

First i asked Mirus to switch my profile, but they have had no idea. Then i asked CQG and Mirus answered back that they changed it. ?!

There is another thread in this forum about this "problem". I will search and post the link ...


same/this thread here > check post #123,130,131

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  #204 (permalink)
 leveraged 
Frankfurt, Germany
 
Experience: Advanced
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outerspace View Post
I wrote an Email to CQG-Support (websupt@cqg.com) with my Broker-Information.

First i asked Mirus to switch my profile, but they have had no idea. Then i asked CQG and Mirus answered back that they changed it. ?!

There is another thread in this forum about this "problem". I will search and post the link ...

Thanks mate 😊


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  #205 (permalink)
 outerspace 
Berlin Germany
 
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leveraged View Post
Thanks mate 😊


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You're welcome 😊

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  #206 (permalink)
 balance 
Taiwan
 
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NinjaTrader View Post
Clarification on Continuum:

NinjaTrader R20 and later includes
- Order routing
- Real time and historical data
- Server side OCO


NinjaTrader R19 or earlier includes:
- Order routing
- Real time and historical data through a required Kinetick subscription ( Kinetick - Streaming real time quotes and historical market data)
- Server side OCO

I recently switch to RCG/Continuum for being able to trade Hang Seng HKFE/HSI.
Then I realized (by NT support) that Continuum historical data is provided by Ninjatrader, with support of 'most commonly traded instruments", thus for example, MHI (mini HSI) or HHI (China H share index), and VHS (HSI Vix) are not supported. Well, disappointing but ..

Now comes this --> even for supported instrument such as HSI, there's almost a week of historical data missing!

2/28/2014 15 min chart for 10 days, the following two pictures show the difference between IB and Continuum!
Please keep the CQG reputation, beating Interactive Brokers's backfill data quality is not exactly a high standard!



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  #207 (permalink)
 madelynnjohnson 
Laramie, Wyoming
 
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Hi All,

Hope I'm posting in the correct forum. I was trading in sim today on the TF during regular trading hours. Account with Mirus/Continnum connection, Ninjatrader 7 version 21.

The slippage was pretty noticeable. My question: Is anyone else trading live with Mirus/Continuum having noticeable slippage problems with regard to profit targets and stop loss targets?

Thanks in advance,

Madelynn Johnson

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  #208 (permalink)
 mattz   is a Vendor
 
 
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madelynnjohnson View Post
Hi All,

Hope I'm posting in the correct forum. I was trading in sim today on the TF during regular trading hours. Account with Mirus/Continnum connection, Ninjatrader 7 version 21.

The slippage was pretty noticeable. My question: Is anyone else trading live with Mirus/Continuum having noticeable slippage problems with regard to profit targets and stop loss targets?

Thanks in advance,

Madelynn Johnson

Why didnt you upgrade to R22 as NinjaTrader made major improvements for the Continuum feed.
NinjaTrader Version 7

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #209 (permalink)
 resist 
Berlin Germany /Alicante Spain
 
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outerspace View Post
Just want to share and save you from something ...

My experience with Mirus/CQG/Dorman was until Friday last week just fine, until i convert EUR>Dollar.
After i recieved my Daily Statement i was very angry.

Dorman took $49.95 for conversion! RCG no fee!

Now i am searching for a new broker and clearing.

I read your post and checked my last statement (march 13th) where an USD debit from trading losses was converted against my EUR -
they credited 325.81USD and debited me 265.88EUR - what means an conversion loss of 42.93 USD!! (they stated 1.3869 conversion rate!!)

In my opinion itīs worse if they collect any fee for conversion, but more worse that there is not any information on the statement about any collected fee.

I contradicted just now - I will post here when ("if") I receive any answer.

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  #210 (permalink)
 madelynnjohnson 
Laramie, Wyoming
 
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mattz View Post
Why didnt you upgrade to R22 as NinjaTrader made major improvements for the Continuum feed.
NinjaTrader Version 7

Matt

Hi Matt,

Thanks for the update. I didn't know there was an upgrade. I just upgraded a few weeks ago to v. 21. Seems like "someone", i.e., Mirus or an e-mail from Ninjatrader would alert you to these things.

Once again, thanks.

Madelynn Johnson

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  #211 (permalink)
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madelynnjohnson View Post
Hi Matt,

Thanks for the update. I didn't know there was an upgrade. I just upgraded a few weeks ago to v. 21. Seems like "someone", i.e., Mirus or an e-mail from Ninjatrader would alert you to these things.

Once again, thanks.

Madelynn Johnson

NinjaTrader releases an announcement as an alert within NinjaTrader on every new release.

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  #212 (permalink)
 madelynnjohnson 
Laramie, Wyoming
 
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NinjaTrader View Post
NinjaTrader releases an announcement as an alert within NinjaTrader on every new release.

This strange, but I received no alert regarding an upgrade - at least not to my knowledge. The only alert I've received since upgrading to v.21 has been the roll over alert regarding certain instruments rolling over for the next quarter. I am up on my computer every day. As I said, it may have slipped by but your alerts are very insistent. Thanks for responding and I will be upgrading to v.21.

By the way, I wrote to Ninjatrader last night regarding my DOM problem outlining that I was using v. 21 and they said nothing about upgrading to v.22.

Thanks very much for your responding. I appreciate it.

Madelynn Johnson

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  #213 (permalink)
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madelynnjohnson View Post
By the way, I wrote to Ninjatrader last night regarding my DOM problem outlining that I was using v. 21 and they said nothing about upgrading to v.22.

The changes with R22 decreased sensitivity in reporting a connection loss when connecting to Continuum. The slippage issue you refer to is not related to that and likely why my team did not suggest upgrading. I will go out on a limb here (without all the facts) and state that the slippage is not related to NinjaTrader as your stops and targets are working at the exchange. Meaning, when they trigger and fill this is directly a function of the exchange and not influenced in any way by NinjaTrader or any other platform for that matter.

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  #214 (permalink)
 resist 
Berlin Germany /Alicante Spain
 
Experience: Intermediate
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resist View Post
I read your post and checked my last statement (march 13th) where an USD debit from trading losses was converted against my EUR -
they credited 325.81USD and debited me 265.88EUR - what means an conversion loss of 42.93 USD!! (they stated 1.3869 conversion rate!!)

In my opinion itīs worse if they collect any fee for conversion, but more worse that there is not any information on the statement about any collected fee.

I contradicted just now - I will post here when ("if") I receive any answer.

Thatīs the received answer:

Thank you for the inquiry. The amount difference on the statement, as indicated by you, is related to the conversion that took place to cover the negative USD balance in the account. For FX conversions, the fee is included in the rate used rather than an actual conversion fee. As such, the converted amount between the market rate and converted rate comes out to the difference. We hope this provides more clarity. Please do not hesitate to contact us if you have any other inquiries.


Thatīs my answer I just sent:
I am very distressed by that statement.
I ask for notice:
Where the applicable exchange rates are defined?
Where this rule (exchange rate deviates more than 10% of the daily price) is defined.
What your name is. ("Mirus Support" is anonymous).

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  #215 (permalink)
 madelynnjohnson 
Laramie, Wyoming
 
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The changes with R22 decreased sensitivity in reporting a connection loss when connecting to Continuum. The slippage issue you refer to is not related to that and likely why my team did not suggest upgrading. I will go out on a limb here (without all the facts) and state that the slippage is not related to NinjaTrader as your stops and targets are working at the exchange. Meaning, when they trigger and fill this is directly a function of the exchange and not influenced in any way by NinjaTrader or any other platform for that matter.

Thanks so much for the information. I really appreciate your help and plan to upgrade to R22 asap.

Madelynn Johnson

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  #216 (permalink)
 resist 
Berlin Germany /Alicante Spain
 
Experience: Intermediate
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Broker: DDT/Rithmic, Global/CQG, IB, Mirus(Ninja)/MarketDelta
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I didnīt receive an answer to my last Email sent to Mirus therefore I sent it again and received this:

Good evening. I like to apologize first for any confusion you may have encountered in the past few days. The reply given by our Support team is correct.



Unfortunately, the bank rate used for conversions are not published nor are they readily available, as with most banks, the rate is not provided until the actual conversion has been contracted. As for where the rule is derived, it is part of the Futures Customer Agreement during the account application process which states:



Foreign Currency – If Dorman enters into any transaction for Customer effected in a currency other than U.S. dollars: (a)

any profit or loss caused by changes in the rate of exchange for such currency shall be for Customer’s Account and

risk and (b) unless another currency is designated in Dorman’s confirmation of such transaction, all margin for such

transaction and the profit or loss on the liquidation of such transaction shall be in U.S. dollars at a rate of exchange

determined by Dorman in its discretion on the basis of then prevailing market rates of exchange for such foreign

currency.



I hope to have given you satisfactory answers. Again, please do not hesitate to contact our team or me directly if you have any other questions.


My immediate answer was:
Thank you for your answer. I am really sad because it seems you never checked the complained statement L

Your statement says a conversion rate of 1.3869.

You converted my USD debit against my EUR credit at the rate of 1.2254.

No further comment necessary. Please adjust this obviously “mistake” immediate.

Kind regards,



I think every trader who runs his account in EUR should check about his conversions last weeks / months!!

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  #217 (permalink)
 resist 
Berlin Germany /Alicante Spain
 
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resist View Post
I didnīt receive an answer to my last Email sent to Mirus therefore I sent it again and received this:
.....


I think every trader who runs his account in EUR should check about his conversions last weeks / months!!

Ok. Mirus "Operations Manager" was very quick in answering:

Good evening. Thank you for the reply. I did, actually, have a chance to review the statement prior to writing you. Your calculation is correct. However, there were no mistakes made. As our website publishes relating to this fee (https://ninjatrader.com/

Currency Conversions
--------------------------------------------------------------
Dorman: Fee included within the conversion

And back to the portion of the agreement that reads, the “rate of exchange determined by Dorman in its discretion on the basis of then prevailing market rates.” So although the daily statement provided for one rate, the clearing may use, and did so, its discretion to determine of the actual exchange rate.

In a more marketplace and common example, when I travel to Europe and go to the currency exchange, the rate for my transaction is significantly less favorable than the actual trading rate of the currency pair.

Again, I hope the clarifications help. Please do not hesitate to contact me for other inquiries.


I think Mirus made their decisions, I make my, I answered:

Sorry. These conversion fees didnīt apply when I opened that account years ago.
I didnīt ask you any time to convert my debit to credit; if you had asked and warned about your – not calculable – conversion rates I would have sent USD to my account, not EUR.
Ok, in my opinion itīs poor to earn your business from conversions.
Best, costumers vote with their feet.
You know that I already moved my RCG account elsewhere.
Just now I think itīs time to say goodbye to Mirus and move my Dorman account also.
I will inform you next days to which IB my little Dorman account has to be moved.

So I will move my little Dorman account elsewhere - could be that there appears a "false" conversion also, but this time I will make sure that if there is any debit in a currency and conversion would cost, I have the opportunity to send money already in the needed currency.

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  #218 (permalink)
 mattz   is a Vendor
 
 
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Ok, in my opinion itīs poor to earn your business from conversions.

IBs do not earn money from customer conversions. FCMs may earn very little from conversions.
For the most part its the bank that provides the conversion and benefits from such spreads.

1.3869 must be a reference to a spot rate. But, please tell me one bank or institution that give you a spot rate?
I typically see a 1000 basis point on each side of spot rate above/below the rate for the buying/selling.
If you were "lucky" to ever do conversions in the airport as soon as you get off the plane, you could see a
spread of 2500 pips between the bid/offer while they add a "service charge".

Mirus were honest and responsive to you. They don't deserve such harsh ranting.

If you can avoid conversions or send funds in US, that is always recommended.
We found that much larger accounts size can get a better rate at times if negotiated.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #219 (permalink)
 resist 
Berlin Germany /Alicante Spain
 
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mattz View Post
IBs do not earn money from customer conversions. FCMs may earn very little from conversions.
For the most part its the bank that provides the conversion and benefits from such spreads.

1.3869 must be a reference to a spot rate. But, please tell me one bank or institution that give you a spot rate?
I typically see a 1000 basis point on each side of spot rate above/below the rate for the buying/selling.
If you were "lucky" to ever do conversions in the airport as soon as you get off the plane, you could see a
spread of 2500 pips between the bid/offer while they add a "service charge".

Mirus were honest and responsive to you. They don't deserve such harsh ranting.

If you can avoid conversions or send funds in US, that is always recommended.
We found that much larger accounts size can get a better rate at times if negotiated.

Matt

Dear Matt,
we are not talking about cash conversions in a shack - we are talking about account conversions. In the Euro area these are settled to the official Reuters published Euro FX exchange rate published each day 1pm Frankfurt time. If I send you any USD amount from my German or Spanish Account they will convert it exactly to the Euro FX rate.

Mirus didnīt tell that they would convert. They didnīt ask. If they would have asked if they shall convert or if I send an USD wire (my bank would have converted "normal") everything would have been fine.
Mirus didnīt tell that they or Dorman have changed their terms.
RCG isnīt collecting any fees and converts "normal".
Crossland runs an USD account for fees and an EUR account and I fund both, no conversions ever made, so I have to ask Howard how they calculate conversions.
Optimus / Vision seems to run it same way as Mirus? I am sure (as I read a lot about you superior service) that you would inform your customers about conversions before you arrange them and I am also sure you give them a chance to send funds so your customers donīt loose on a silly 300 USD transaction 40USD.

Ok - I made my decision - I view these topics just now only with the view to the future: I think there is another good IB needed serving his customers from Europe and to give them the chance to withdraw their money without enormous fees (itīs also silly that customers can send funds to Frankfurt or London bank branches but they have to pay for withdrawels about 40 USD - I know only Interactive where 1 payout monthly is free) as we have an European Payment Area (SEPA) and brokers could easily pay off same Frankfurt or London branches where they received funds.

Have a good day,
kind regards,
Christoph

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  #220 (permalink)
 mattz   is a Vendor
 
 
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Optimus / Vision seems to run it same way as Mirus? I am sure (as I read a lot about you superior service) that you would inform your customers about conversions before you arrange them and I am also sure you give them a chance to send funds so your customers donīt loose on a silly 300 USD transaction 40USD.
Christoph

I personally urge my customers to make their own conversions before and try and keep the account in EUR if conversions not necessary. We make all attempts possible to inform customers of conversions.
My only points where that on the conversions rates, it is really not the IB who makes the call, and therefore they should not lose your business. In any case, this is a feed thread, so I will end here.
All the best,
Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #221 (permalink)
 Big Mike 
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  #222 (permalink)
 perryg 
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This is intended for the CEO of Ninja.
It has been weeks and weeks that there is missing historical data and once again today we have the same problem. This situation is totally unacceptable, and what is more annoying is the pathetic answers coming from Ninja. Problems sometimes do occur and are generally acceptable, but in this case of chronic missing historical data every other day, is something that is unacceptable in any business.
From the support answers given it very obvious that Ninja just could not be bothered and is just brushing aside all customer complaints.
Today no explanation can be acceptable other than getting this issue fixed once and for all.
I call upon the CEO of Ninja, to get his hands dirty with this problem and solved it !!!!!!!!!!. Do what it takes but get this matter solved.

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  #223 (permalink)
 kronie 
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you might want to seriously consider ....

getting off this Continum and their associated fees, with all the problems that keep being discussed on these threads

of course that means using another broker, data vendor / order execution routing, perhaps from CQG directly through new broker....

you can do substantially better... in terms of margins (on the emini(s) and such) as well as no account fees, inactivity fees

pm me if you need suggestions

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 Big Mike 
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perryg View Post
This is intended for the CEO of Ninja.

You should then mention him @NinjaTrader, or send him a PM if you want to be sure he gets it.

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 Jonson 
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perryg View Post
This is intended for the CEO of Ninja.
It has been weeks and weeks that there is missing historical data and once again today we have the same problem. This situation is totally unacceptable, and what is more annoying is the pathetic answers coming from Ninja. Problems sometimes do occur and are generally acceptable, but in this case of chronic missing historical data every other day, is something that is unacceptable in any business.
From the support answers given it very obvious that Ninja just could not be bothered and is just brushing aside all customer complaints.
Today no explanation can be acceptable other than getting this issue fixed once and for all.
I call upon the CEO of Ninja, to get his hands dirty with this problem and solved it !!!!!!!!!!. Do what it takes but get this matter solved.

about missing historical data loss you say?

* If investing gets too difficult for a seventh grader to understand, the system is needlessly complex
* Markets produce an enormous volume of information, much of which is redundant
* In every game and con there's always an opponent, and there's always a victim. The trick is to know when you're the latter, so you can become the former
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  #226 (permalink)
 Balanar 
Germany
 
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Jonson View Post
about missing historical data loss you say?

Yes, check NT thread.

Historical Data Missing From Charts - Page 16 - NinjaTrader Support Forum

@NinjaTrader

I really hope you resolve this issue forever.

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  #227 (permalink)
 futuretrader 
Como Italy
 
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I know switching is a pain, but why not go to a broker that offers Rithmic? The trade costs may be a little higher, but I've never had problems with it.

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  #228 (permalink)
 Koepisch 
@ Germany
 
Experience: Beginner
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Hi,

can i use Q Trader and the CQG API in parallel when using the continuum data feed with NT? Switching to a continuum Broker and using the CQG API would be nice.

Koepisch

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  #229 (permalink)
 CannonTrading   is a Vendor
 
 
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Released today: iBroker Mobile Trading Application is now connected to Continuum, available via CQG Login Credentials.

There was a press release sent today about the application.

PM with any questions about Cannon Trading (800) 454-9572 (310) 859-9572. Trading commodity futures, forex and options involves substantial risk of loss. The recommendations contained in this post are of opinion only and do not guarantee any profits. These are risky markets and only risk capital should be used. Past performance is not necessarily indicative of future results.
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  #230 (permalink)
 TheoHeine 
Vienna
 
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Hi,

does anyone receive realtime data for the market stat $Tick via Continuum and NinjaTrader?
I only receive data by updating through "Reload all historical data".
Continuum told me itīs up to Mirus, Mirus says itīs a data vendor issue.
Iīm confused...

Thanks
Theo

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  #231 (permalink)
 Keen4Snow 
Destin, FL / EU (Brno, Czech Rep.)
 
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TheoHeine View Post
does anyone receive realtime data for the market stat $Tick via Continuum and NinjaTrader?
I only receive data by updating through "Reload all historical data".

The same problem here. I tried DEMO account only.
I get my $TICK/$TRIN chart through ThinkAndSwim platform (TD Ameritrade real account). It's free and it works well.

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  #232 (permalink)
 Beljevina 
Toronto, Canada
 
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TheoHeine View Post
Hi,

does anyone receive realtime data for the market stat $Tick via Continuum and NinjaTrader?
I only receive data by updating through "Reload all historical data".
Continuum told me itīs up to Mirus, Mirus says itīs a data vendor issue.
Iīm confused...

Thanks
Theo

Is it not perhaps an additional fee per month service via Mirus, and something they need to enable at your specific account level? I think that's the way it is for Amp, and, (am guessing) is something like +$5/month. There's a few other exchanges that work like that for me too; in other words, we/I can pull the historical data (for some symbols), but, the realtime push is not enabled, and is chargeable.

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  #233 (permalink)
 TheoHeine 
Vienna
 
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Beljevina View Post
Is it not perhaps an additional fee per month service via Mirus, and something they need to enable at your specific account level? I think that's the way it is for Amp, and, (am guessing) is something like +$5/month. There's a few other exchanges that work like that for me too; in other words, we/I can pull the historical data (for some symbols), but, the realtime push is not enabled, and is chargeable.

Thank you Beljevina, thatīs what I thought. Mirusī response:

Thank you for the inquiry. Although we do use Continuum data, we are not a data vendor ourselves. Data for the $Tick would need to be purchased from a data vendor such as Kinetick or Barchart. We have clients who add these services to their Ninja platform with instructions and login information from the vendor.

So, I turned to Continuum/CQG, who responded:

We provide a realtime streaming to Ninja. If your user is missing realtime data, it would be a question for Mirus and/or Ninja to see what is missing in configuration. Sorry, permissions are out of our control.

Well then?

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  #234 (permalink)
 cory 
the coin hunter
virginia
 
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TheoHeine View Post
...

We provide a realtime streaming to Ninja. If your user is missing realtime data, it would be a question for Mirus and/or Ninja to see what is missing in configuration. Sorry, permissions are out of our control.

Well then?

ask Ninja!

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  #235 (permalink)
 NinjaTrader Support 
Denver, CO
 
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cory View Post
ask Ninja!

Index data such as Tick/Trin is available for a fee through Continuum and CQG for live funded accounts only. This option is not available for demo accounts.

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  #236 (permalink)
 Beljevina 
Toronto, Canada
 
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FWIW, here's how Amp does it: AMP Platform & Data Fees


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  #237 (permalink)
 TheoHeine 
Vienna
 
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Promblem solved. Mirus appologized for giving me false information.
They do offer the feature for a 5$ monthly fee. They had been referring to the old/zenfire situation.

Thanks all!

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  #238 (permalink)
 pcomm69 
paris france
 
Experience: Advanced
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Continuum is blocked today 07 07 14
Candles (UT2 for instance) are not update in real time since this morning
and you ?
am i alone ???

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  #239 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
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pcomm69 View Post
Continuum is blocked today 07 07 14
Candles (UT2 for instance) are not update in real time since this morning
and you ?
am i alone ???

We have no reported issues, please email platformsupport@ninjatrader.com and someone from my team will help you resolve your issue.

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  #240 (permalink)
 Balanar 
Germany
 
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pcomm69 View Post
Continuum is blocked today 07 07 14
Candles (UT2 for instance) are not update in real time since this morning
and you ?
am i alone ???

Everything is fine here.

Post it on the NT Forum!

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  #241 (permalink)
 pcomm69 
paris france
 
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all is done at the instant
probleme of regional backbone
thank

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  #242 (permalink)
 andby 
Norwich, UK
 
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Any of you experienced problems with continuus historical data for futures?
I'm on a SIM account, and I can see they have considerable size of historical data (day, minute) - however, how good is it? Did any compared it with Kinetick/other?

thanks

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  #243 (permalink)
 cunparis 
Paris, France
 
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I compared a chart with data from Continuum to one from Tradestation (from Eminiwatch) and I was surprised to find that my chart has many fewer bars. I know tick charts are different depending on where the chart/bars start, but in my chart it's quite clear that it has many fewer bars.

Can anyone else with continuum comment on this? Do you have a way to compare with another data feed?


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  #244 (permalink)
 Big Mike 
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cunparis View Post
Can anyone else with continuum comment on this? Do you have a way to compare with another data feed?



Mike

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  #245 (permalink)
 cunparis 
Paris, France
 
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Big Mike View Post


Mike

That was an interesting thread. I wasn't aware of this, but I was observing that the market activity seemed much lower over the past month and I only took a couple trades. Now I know why.

It's going to take a while to analyze the impact.

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  #246 (permalink)
 cory 
the coin hunter
virginia
 
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cunparis View Post
I compared a chart with data from Continuum to one from Tradestation (from Eminiwatch) and I was surprised to find that my chart has many fewer bars. ...

The magic conversion number is

Quoting 
divide by: 2.61803 =OR= multiply by: 0.38197

take a look

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  #247 (permalink)
 andby 
Norwich, UK
 
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I don't think there's an explanation for the attached.
Just wanted to see if any of you saw a similar thing.
To me, it looks like a volume data problem, and I'm sure their technical staff will fix it in no time.
I would like to mention that their Support people are very, very helpful and fast.

Thanks


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  #248 (permalink)
 cunparis 
Paris, France
 
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I don't have the same problem:



It's interesting that volume was so low the past few days because of rollover.

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  #249 (permalink)
 andby 
Norwich, UK
 
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Problem solved - it was an old problem solved a few weeks ago - but I still had the old data.
Guys in Support were really helpful for me.

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  #250 (permalink)
 mediaboy 
Durham, NC
 
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andby View Post
Problem solved - it was an old problem solved a few weeks ago - but I still had the old data.
Guys in Support were really helpful for me.

What was the actual solution? I am just curious... thanks

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  #251 (permalink)
 andby 
Norwich, UK
 
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mediaboy View Post
What was the actual solution? I am just curious... thanks

Right-click and reload the historic data. Problem was with one of the servers feeding historic data. Once fixed, data needed to be reloaded into the ninja platform.
should you see any irregularities, report them immediately.

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  #252 (permalink)
 jossfx 
Almeria / Spain
 
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I have a doubt

is the same CQG data and Continuum data?

AMP futures offers Ninjatrader/CQG (no longer offered)
NinjatraderBrokerage offers Ninjatrader/Continuum by CQG

what is the different?

thanks

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  #253 (permalink)
 mattz   is a Vendor
 
 
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I had access to continuum in the past. Did not notice any difference between the two what so ever.
Run Q Trader that is a native CQG platform and see if you see any difference.

Thanks,
Matt
Optimus Futures

There is a risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #254 (permalink)
voluma
Singapore
 
 
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does anyone have any comparison between CQG vs IQFEED. thx

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  #255 (permalink)
 mattz   is a Vendor
 
 
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voluma View Post
does anyone have any comparison between CQG vs IQFEED. thx

If you want to backtest based on data I would use IQFeed.

Matt
Optimus Futures

There is a risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #256 (permalink)
voluma
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mattz View Post
If you want to backtest based on data I would use IQFeed.

Matt
Optimus Futures

There is a risk of loss in futures trading. Past performance is not indicative of future results.

mind to share what's the reason of using IQFEED instead of CQG. thx

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  #257 (permalink)
 mattz   is a Vendor
 
 
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voluma View Post
mind to share what's the reason of using IQFEED instead of CQG. thx

This is not instead, but rather in conjunction. CQG is an execution data feed, while IQFeed is data provider for back testing with lengthy history and accurate tick data. For example, to the best of my knowledge, Multicharts (.net) which a free platform we provide, has three years of back fill tick data for CQG. IQFeed could provide 5 as far as I know.

Matt
Optimus Futures
There is a risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #258 (permalink)
 pcomm69 
paris france
 
Experience: Advanced
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Broker: Continuum
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Attachment 192155Hello

I am in professionnal travel, cut off the trade, sine some month
I have a problem of invoicing (billing) with Continuum CQG
Twice a month (!) :
- INACTIVITY FEE 25 USD
- CONTINUUM EXCH MKT DATA FEES 15 USD
the account is bebit (40 USD) twice with the same label, each month

- The first time at the beginning of the month
- The second time at the end of the month
each month, march, april for instance

please see the last two bill in attached document

Have you the same problem ?

Thanks
Pierre

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  #259 (permalink)
 mattz   is a Vendor
 
 
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pcomm69 View Post
Hello

I am in professionnal travel, cut off the trade, sine some month
I have a problem of invoicing (billing) with Continuum CQG
Twice a month (!) :
- INACTIVITY FEE 25 USD
- CONTINUUM EXCH MKT DATA FEES 15 USD
the account is bebit (40 USD) twice with the same label, each month

- The first time at the beginning of the month
- The second time at the end of the month
each month

please see the last two bill in attached document

Have you the same problem ?

Thanks



Pierre

The $15 comes from the exchanges for all CME markets, and charged by each broker.
$25 inactivity is charged by your FCM/Broker and is not a problem if you have been told about it.

Pierre, this was NOT a good move to attach a document that reveals your name and account number.
This is what causes identity theft.

REMOVE IT ASAP!!!!

Matt

There is a risk of loss in futures trading. Past performance is not indicative of future results.

PS. It also says Optimus in your profile, and clearly you have moved on to another broker because we did not charge you ANY inactivity.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #260 (permalink)
 pcomm69 
paris france
 
Experience: Advanced
Platform: NinjaTrader
Broker: Continuum
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I know that :
The $15 comes from the exchanges for all CME markets, and charged by each broker.
$25 inactivity is charged by your FCM/Broker

but the problem is that was debt TWICE on a month
- The first time at the beginning of the month
- The second time at the end of the month
same label, twice on a month, each month, since many month

Anybody has the the same problem?

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  #261 (permalink)
 mattz   is a Vendor
 
 
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pcomm69 View Post
I know that :
The $15 comes from the exchanges for all CME markets, and charged by each broker.
$25 inactivity is charged by your FCM/Broker

but the problem is that was debt TWICE on a month
- The first time at the beginning of the month
- The second time at the end of the month
same label, twice on a month, each month, since many month

Then call your broker and ask. They could have made an honest mistake, or charge you for a month they forgot(?)
PLEASE remove "optimus" from your profile, we are NOT the ones who charged you, or just add the broker you use now.

Edit: Thank you for the change you made.


Matt
Optimus Futures
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #262 (permalink)
 pcomm69 
paris france
 
Experience: Advanced
Platform: NinjaTrader
Broker: Continuum
Trading: gold & crude light
 
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Posts: 55 since Oct 2011
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but the problem is that was debt TWICE on a month
- The first time at the beginning of the month
- The second time at the end of the month
same label, twice on a month, each month, since many month

Anybody has the the same problem?

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  #263 (permalink)
 Big Mike 
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
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pcomm69 View Post
but the problem is that was debt TWICE on a month
- The first time at the beginning of the month
- The second time at the end of the month
same label, twice on a month, each month, since many month

Anybody has the the same problem?

These little "oops" mistakes happen a LOT. Personally, I think the broker just sees what they can get away with. Everyone needs to check their statements daily and don't believe it was just an honest mistake, I've read enough people reporting problems on futures.io (formerly BMT) to have a different opinion.

Mike

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  #264 (permalink)
 pcomm69 
paris france
 
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thanks

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  #265 (permalink)
 Wartrace 
Wartrace,TN usa
 
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Has anyone experienced the data feed stopping? This is the first time it has happened to me with continuum and it happen twice this morning. I was in a trade the first time and the data stopped. I checked that I was still connected to the internet and ninja said I was still connected to the data feed. I finally had to disconnect from the live data and reconnect. I had been stopped out while doing all this.

I decided against trading any more until I figure out what the problem is and/or figure out the quickest way to reconnect.
The second time it happened I verified I was still still connected to the internet and then decided to see if it would resolve itself. I waited ten minutes and it remained frozen. I reset my connection and it ran for another hour without a problem.

To me this is a serious issue. I know right away when it happens because the DOM freezes.

Is this a common issue? I have never had it happen before.

Is there a quick way to get reconnected using ninja trader?

I am going to be contacting Ninja trader brokerage regarding this issue later today but if anyone has a suggestion I would appreciate it.

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Has anyone experienced the data feed stopping? This is the first time it has happened to me with continuum and it happen twice this morning. I was in a trade the first time and the data stopped. I checked that I was still connected to the internet and ninja said I was still connected to the data feed. I finally had to disconnect from the live data and reconnect. I had been stopped out while doing all this.

I decided against trading any more until I figure out what the problem is and/or figure out the quickest way to reconnect.
The second time it happened I verified I was still still connected to the internet and then decided to see if it would resolve itself. I waited ten minutes and it remained frozen. I reset my connection and it ran for another hour without a problem.

To me this is a serious issue. I know right away when it happens because the DOM freezes.

Is this a common issue? I have never had it happen before.

Is there a quick way to get reconnected using ninja trader?

I am going to be contacting Ninja trader brokerage regarding this issue later today but if anyone has a suggestion I would appreciate it.

You will want to contact platform support, not brokerage support.

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voluma
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does CQG continuum provide historical backfill feature ? If it does, would like to know which platform that can support CQG continuum historical backfill feature. Thx in advance

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voluma View Post
does CQG continuum provide historical backfill feature ? If it does, would like to know which platform that can support CQG continuum historical backfill feature. Thx in advance

For NinjaTrader yes.

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voluma
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NinjaTrader View Post
For NinjaTrader yes.

i mean real time historical bid/ask backfill . does ninjatrader support such feature? Please advice. Thanks

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voluma View Post
i mean real time historical bid/ask backfill . does ninjatrader support such feature? Please advice. Thanks

Yes it does.

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voluma
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Yes it does.

as of now, i know NT7 since it doesn't support historical bid/ask synchronized data. would like mind to share which feature/indicator that allowed it to backfill missing data on real time chart . Thx

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voluma View Post
as of now, i know NT7 since it doesn't support historical bid/ask synchronized data. would like mind to share which feature/indicator that allowed it to backfill missing data on real time chart . Thx

I suspect we are talking about two different things...
  • If you want historical bid or ask data to plot on a chart, NT7 supports this as per image
  • If you are looking for bid/ask price associated to each trade, then NinjaTrader 7 supports this with the help of GOMI tools, NinjaTrader 8 supports this out of the box


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 Balanar 
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@NinjaTrader

Will Continuum offer mini-fdax?

Eurex - Eurex expands equity index derivatives segment

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Yes - this will be offered by NinjaTrader Brokerage. It will require a request from the customer to brokeragesupport@ninjatrader.com as it is not included in our standard setup.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
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 Mich62 
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Does anyone know if the continuum exch mkt data fees have been increased by NinjaTrader/Dorman? Did not receive a notification but on my statement from today (7th May) I see a $6 increase. It's not so much the $6 (albeit still a 15% increase!) as the fact that they just increase the price without any communication.

NinjaTrader used to list all prices (also for market data) on their website but that transparency seems history. Thanks.

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 Wartrace 
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Mich62 View Post
Does anyone know if the continuum exch mkt data fees have been increased? Did not receive a notification but on my statement from today (7th May) I see a $6 increase. It's not so much the $6 (albeit still a 15% increase!) as the fact that they just increase the price without any communication.

NinjaTrader used to list all prices (also for market data) on their website but that transparency seems history. Thanks.

I only trade the 6E so I don't get all market data. My data fee went from 5 to 7 dollars this month. Looks like they did increase.

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 cunparis 
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Mich62 View Post
Does anyone know if the continuum exch mkt data fees have been increased by NinjaTrader/Dorman? Did not receive a notification but on my statement from today (7th May) I see a $6 increase. It's not so much the $6 (albeit still a 15% increase!) as the fact that they just increase the price without any communication.

NinjaTrader used to list all prices (also for market data) on their website but that transparency seems history. Thanks.

I noticed that too. Mine was $21. I'm tempted to switch brokers but it's a bit of a hassle.

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 steve2222 
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I posted about this somewhere else on F.io about this a month or so ago. The announcement could be interpreted as a CME increase. But when challenged NT admitted it was an administration cost recovery for the work they do to process the CME fee.


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 steve2222 
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CME fees with NT increasing from 1 April


Here is the thread I created about the cost increase. It includes NT's response.


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 Mich62 
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Mich62 View Post
Does anyone know if the continuum exch mkt data fees have been increased by NinjaTrader/Dorman? Did not receive a notification but on my statement from today (7th May) I see a $6 increase. It's not so much the $6 (albeit still a 15% increase!) as the fact that they just increase the price without any communication.

NinjaTrader used to list all prices (also for market data) on their website but that transparency seems history. Thanks.

Response from NinjaTrader:
An email notice of CME Fee increase was sent to clients in March regarding the increase of fees.
https://www.ninjatraderbrokerage.com/emails/ninjatrader_news_March_2016.htm

Beginning April 1st, CME Exchanges have been increased to $7/month and the Bundle is $21/month.

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 Big Mike 
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 paps 
SF Bay Area + CA/US
 
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Folks currently my Ninjatrader is powered thru a CQG Continuum feed.

Is there a way for me to also have market data into a 3rd party app by utilizing the CQG feed since it is already arriving at my PC. I have a need to power Ninja as well as a 3rd party app.

any thoughts will be helpful

thnx

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 Henning993 
Osnabrück, Germany
 
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paps View Post
Folks currently my Ninjatrader is powered thru a CQG Continuum feed.

Is there a way for me to also have market data into a 3rd party app by utilizing the CQG feed since it is already arriving at my PC. I have a need to power Ninja as well as a 3rd party app.

any thoughts will be helpful

thnx

Hello Paps,

as far as I know, you need an additional log in from CQG if you want to run a second application at the same time; and they charge an "additional log in fee" (USD 10 per month) for that. And - unlike Rithmic - they also charge you double for the data itself and - again, as far as I know - also USD 10 for WAPI for each platform.
It seems there are some changes going on right now (also Rithmic implemented a new USD 20 monthly fee for their R-API+). So all this might change...

Keep in mind that I don't use Ninja. What I wrote is based on the info I recently got from my broker (Stage 5, clearing through Dorman), as I might make the move from Rithmic to CQG. While currently only using Jigsaw's RapidTrader Pro, I also want to power Sierra Charts with the data feed soon, so I asked about the exact fees that will be due for 2 platforms.

There might be differences between brokers (I heard that AMP will not charge above-mentioned USD 10 for CQG's WAPI).; so, you better ask your broker, too.
Maybe also others (who already actually use CQG data for two applications) might jump in...

Sorry for not being able to help more.


Henning

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 xplorer 
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Henning993 View Post
Hello Paps,

as far as I know, you need an additional log in from CQG if you want to run a second application at the same time; and they charge an "additional log in fee" (USD 10 per month) for that. And - unlike Rithmic - they also charge you double for the data itself and - again, as far as I know - also USD 10 for WAPI for each platform.
It seems there are some changes going on right now (also Rithmic implemented a new USD 20 monthly fee for their R-API+). So all this might change...

Keep in mind that I don't use Ninja. What I wrote is based on the info I recently got from my broker (Stage 5, clearing through Dorman), as I might make the move from Rithmic to CQG. While currently only using Jigsaw's RapidTrader Pro, I also want to power Sierra Charts with the data feed soon, so I asked about the exact fees that will be due for 2 platforms.

There might be differences between brokers (I heard that AMP will not charge above-mentioned USD 10 for CQG's WAPI).; so, you better ask your broker, too.
Maybe also others (who already actually use CQG data for two applications) might jump in...

Sorry for not being able to help more.


Henning

@paps

yep, my arrangement is pretty much how Henning described: two CQG log-ins, one for CQG platform, the other one for either NT or RTP. Double data feed fee. I'm with Dorman.

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 infin8loop 
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I suppose you could write a NinjaTrader indicator or market analyzer that forwards the data to other applications.

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  #286 (permalink)
 Koepisch 
@ Germany
 
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Hello xplorer,

i want to establish a backup solution to ninjatrader running with continuum. I've asked NT and they said that it cost 25$ for a second data stream. I couldn't figure out if there are further additional cost's when running CQG Trader (or similar - only emergency Trade Management needed) and where i can get the software from. I hope that i can see all NinjaTrader created trades within the CQG Software.

Please can you describe your CQG setup in more detail?

Regards,
Koepisch


xplorer View Post
@paps

yep, my arrangement is pretty much how Henning described: two CQG log-ins, one for CQG platform, the other one for either NT or RTP. Double data feed fee. I'm with Dorman.


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Koepisch View Post
Hello xplorer,

i want to establish a backup solution to ninjatrader running with continuum. I've asked NT and they said that it cost 25$ for a second data stream. I couldn't figure out if there are further additional cost's when running CQG Trader (or similar - only emergency Trade Management needed) and where i can get the software from. I hope that i can see all NinjaTrader created trades within the CQG Software.

Please can you describe your CQG setup in more detail?

Regards,
Koepisch

A few questions.

- Are you looking for a parallel backup system OR
- A fail-over in case Continuum becomes unavailable OR
- A fail-over in case NinjaTrader is unavailable

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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 xplorer 
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Koepisch View Post
Hello xplorer,

i want to establish a backup solution to ninjatrader running with continuum. I've asked NT and they said that it cost 25$ for a second data stream. I couldn't figure out if there are further additional cost's when running CQG Trader (or similar - only emergency Trade Management needed) and where i can get the software from. I hope that i can see all NinjaTrader created trades within the CQG Software.

Please can you describe your CQG setup in more detail?

Regards,
Koepisch

Seeing as @NinjaTrader asked some valid questions, it would be useful to understand if NT could break down and itemize that 25$ second data stream.

What I can tell you is that being running CQG QTrader would cost you 40$/mo, runnning CQG Trader would be 25$/mo, and on top you'd need to add 0.25$ per filled contract. This in addition to the data feed.

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  #289 (permalink)
 Koepisch 
@ Germany
 
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Hi there,

my main purpose is to have a fail-over system to manage my trades within CQG Trader at all time. So i think it's more related to your first option. What are the steps to get the "CQG Trader" working? Is it all managed by you or must i lease the "CQG Trader" directly from CQG? Please differ between cost for software and data feed (EUREX FDAX too).

EDIT: CQG QTrader is also an option

Thanks,
Koepisch


NinjaTrader View Post
A few questions.

- Are you looking for a parallel backup system OR
- A fail-over in case Continuum becomes unavailable OR
- A fail-over in case NinjaTrader is unavailable


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Koepisch View Post
Hi there,

my main purpose is to have a fail-over system to manage my trades within CQG Trader at all time. So i think it's more related to your first option. What are the steps to get the "CQG Trader" working? Is it all managed by you or must i lease the "CQG Trader" directly from CQG? Please differ between cost for software and data feed (EUREX FDAX too).

EDIT: CQG QTrader is also an option

Thanks,
Koepisch

Thanks. If it was the other options, I would have suggested that you use CQGM (mobile) which can be accessed easily. With respect to CQG Trader, your best off to send an email to brokeragesupport@ninjatrader.com and reference this post in Futures.IO. They will be able to provide you exact costs for this platform as a second logon for your account.

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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 xplorer 
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@Koepisch

I was not aware that NinjaTrader Brokerage could cater for those CQG options.


Just wanted to clarify that the costs I highlighted were taken from CQG website.

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