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Zenfire no more?

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  #1 (permalink)
 MeanBean 
portland/oregon
 
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Notice - Zenfire will no longer be supported at AMP Global Clearing - December 18, 2013



It has become public knowledge that Rithmic has cancelled their contract with Zenfire: Forums - Rithmic Announces Nonrenewal of Zen-Fire Use



We have not been provided any trading infrastructure architecture on Zenfire without Rithmic, so we have no idea what the effect will be.



We have not been provided any details on the specific date the Zenfire connection will suddenly not be able to connect; which in our opinion is exposing our customers to undue risk of being in an open trade when the connection is disabled.



This has all come to our attention within the past few weeks. Limited information has been provided to us or we would have provided notice sooner to our customers.



We apologize for this situation it is completely out of our control.



It is our suggestion you switch to either CQG or the AMP/TTnet data feed if you are using NinjaTrader as soon as possible.



Please follow the steps below to convert your existing NinjaTrader License key and connection to CQG.





In order to help minimize any unexpected changes, we have licensed the Rithmic data feed directly and you can seamlessly convert your Zenfire connection to Rithmic 01: Rithmic (DTTS) - Direct to the Source | Trading Platforms | AMP Futures | AMP Clearing - Rithmic (DTTS) - Direct to the Source | AMPFutures | AMP Clearing



If you are using any of these Rithmic platforms, please email TDM@ampclearing.com your account number and state "Please convert my Zenfire connection to Rithmic".



Again, we do apologize for this sudden situation and we will work diligently to make any necessary changes for you, so the least amount of impact on your trading as possible.

the meanest bean of all,
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  #3 (permalink)
 tderrick 
Nashville, Tennessee
 
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Please let me know in which direction AMP / Ninja / Zen users are moving to gain a new data provider.

Rithmic has cancelled on Zen, so now I'm in the data hunt again.


The choices appear to be CQG and AMP / TTnet. I suppose I will go with TT as CQG drove me mad with
disconnects. All healed on the move to Zen.

I have had the worst luck this year...


All / any input is needed and appreciated.


About to email the great support at AMP and begin the transition.


AJ
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  #4 (permalink)
 trendwaves 
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I just spoke with Amp directly this evening and was informed NinjaTrader cannot connect to Rithmic through AMP.

So as the e-mail states AMP Ninja Trader data feed choices are TT or CQG.

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  #5 (permalink)
 mattz   is a Vendor
 
 
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trendwaves View Post
I just spoke with Amp directly this evening and was informed Ninja cannot connect to Rithmic at AMP.

So as the e-mail states AMP Ninja Trader data feed choices are TT or CQG.

I would be happy to assist anyone who seeks to try or switch to Rithmic directly over NinjaTrader.
We had good experience with Rithmic, and have been responsive on futures.io (formerly BMT) to tech issues whenever they arise with members here. Rithmic supports all CME/CBOT products.

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  #6 (permalink)
 tderrick 
Nashville, Tennessee
 
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trendwaves View Post
I just spoke with Amp directly this evening and was informed NinjaTrader cannot connect to Rithmic through AMP.

So as the e-mail states AMP Ninja Trader data feed choices are TT or CQG.


I would like to know a bit more about the TTnet gag... I have a feeling it's a subscription type deal, however....

We'll see when I hear from AMP


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  #7 (permalink)
 tderrick 
Nashville, Tennessee
 
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tderrick View Post
I would like to know a bit more about the TTnet gag... I have a feeling it's a subscription type deal, however....

We'll see when I hear from AMP


OK ... TTnet appears to have no historical data via AMP....

The only choice with AMP / NT seems to be CQG.


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 Mrbaffalo 
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I have an account at Mirus and called them to discuss this email from AMP

They confirmed that ZenFire has been updated to add things like server side OCOs and sent me this link for more info...
https://ninjatrader.com/
Sounds like a new download of NinjaTrader is coming out next week.
Thinking Amp may have been left out in the cold.

Stay beef!

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 bdd069 
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Mrbaffalo View Post
I have an account at Mirus and called them to discuss this email from AMP

They confirmed that ZenFire has been updated to add things like server side OCOs and sent me this link for more info...
https://ninjatrader.com/
Sounds like a new download of NinjaTrader is coming out next week.
Thinking Amp may have been left out in the cold.

Stay beef!


I was going to write the same thing you beat me to it!!

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  #10 (permalink)
 Silvester17 
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Mrbaffalo View Post
I have an account at Mirus and called them to discuss this email from AMP

They confirmed that ZenFire has been updated to add things like server side OCOs and sent me this link for more info...
https://ninjatrader.com/
Sounds like a new download of NinjaTrader is coming out next week.
Thinking Amp may have been left out in the cold.

Stay beef!

thanks @Mrbaffalo,

I find it rather odd or better very unprofessional, that amp sent this email with a link to a trading forum (elite trader). and then saying they were provided with limited information.

looks like they didn't try very hard to get the necessary information. even I as a nobody was able to figure out what's happening a month ago.


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 Itchymoku 
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I just don't understand why any orders should be held locally. It's a shame the burden falls on the customer to get a vps to remedy this. There should be a law that mandates server side oco considering that's probably where the majority of conflict their call centers deal with.

R.I.P. Joseph Bach (Itchymoku), 1987-2018.
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 mattz   is a Vendor
 
 
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Itchymoku View Post
I just don't understand why any orders should be held locally. It's a shame the burden falls on the customer to get a vps to remedy this. There should be a law that mandates server side oco considering that's probably where the majority of conflict their call centers deal with.

How can you institute something as the law when it's the exchange is the one that does not accept it?
There are varying degrees of infrastructures, and just because someone offers it, does not mean that you should not have the choice to choose where your OCO resides.

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  #13 (permalink)
 gain247 
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Mrbaffalo View Post
I have an account at Mirus and called them to discuss this email from AMP

They confirmed that ZenFire has been updated to add things like server side OCOs and sent me this link for more info...
https://ninjatrader.com/
Sounds like a new download of NinjaTrader is coming out next week.
Thinking Amp may have been left out in the cold.

Stay beef!

This is not zenfire, but new BigTick platform that Mirus offers as beta right now. I've been on it last 3 months.

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  #14 (permalink)
 tderrick 
Nashville, Tennessee
 
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gain247 View Post
This is not zenfire, but new BigTick platform that Mirus offers as beta right now. I've been on it last 3 months.


How is this BigTick working out for a man ?

... you like? any dropped connections ?


AJ
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  #15 (permalink)
 Itchymoku 
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mattz View Post
How can you institute something as the law when it's the exchange is the one that does not accept it?
There are varying degrees of infrastructures, and just because someone offers it, does not mean that you should not have the choice to choose where your OCO resides.

I guess the exchange not accepting it is the source of my frustration.
Why doesn't the data feed offer it as an option by default?

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 gain247 
Helsinki, Finland
 
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tderrick, BigTick still has some issues, mostly disconnections during slow market (I trade CL) with Ninja. MirusTrader works well. I wait for next NT release 7.18 to see if it helps with disconnections. But server side OCOs are awesome :-)

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  #17 (permalink)
 steve2222 
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gain247 View Post
This is not zenfire, but new BigTick platform that Mirus offers as beta right now. I've been on it last 3 months.

Confusing isn't it, because when you go to that link all it mentions is ZF and nothing about Big Tick at all.

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 steve2222 
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Mrbaffalo View Post
I have an account at Mirus and called them to discuss this email from AMP

They confirmed that ZenFire has been updated to add things like server side OCOs and sent me this link for more info...
https://ninjatrader.com/
Sounds like a new download of NinjaTrader is coming out next week.
Thinking Amp may have been left out in the cold.

Stay beef!

Gosh this gets frustrating.

You are obviouly a customer of Mirus as am I (have been for years).

Why is it that you had to call them to be told about this notice and why is it that I had to read about it on a forum.

Mirus should have emailed their customers with this link. What is the point of them putting this sort of thing on a web page if no one knows how to find it - and believe me when I first saw the AMP letter I looked high and low on the Mirus site to see if I could see any notice from them about ZF.

Mirus send out enough blog updates, how hard would it be to include it in that. Even today there has been no mass communication from Mirus about the CME fee changes. I had to email support to get some less than satisfactory response.

Rant over.

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 mattz   is a Vendor
 
 
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Itchymoku View Post
I guess the exchange not accepting it is the source of my frustration.
Why doesn't the data feed offer it as an option by default?

It's complex. Some do, some don't.
Some stream it only to their own platforms, some allow it via their feed on others.
Sometimes the platform has to accept the feed capabilities as well.

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  #20 (permalink)
 srgtroy 
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@tderrick,

You could always pay an extra $50/month and sign up for Kinetick. Great data and connection in my experience. Your orders would still have to be routed through CQG using CQG Trader or any of the other free order-routing venues available at AMP. For instance, you could just put the CQG Trader DOM next to your Ninja/Kinetick charts.

By the way, are you're CQG disconnects data or order-routing disconnects or is it all the same connection?

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  #21 (permalink)
 Cloudy 
desert CA
 
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I had it with Mirus & Zenfire. One time, about a year and a half ago Zenfire or Mirus had cut out for an hour or more, and they just blamed it on Zenfire. I called the front desk, and the washed up sounding guy, obviously not in the right professional mood to be at the desk during an emergency, took it out on me and yelled at me when I politely asked him about my account which had positions frozen. Other times, it sounds like teenagers man the desk. (I had worked on a customer service line, and the few times out of hundreds of calls, I expressed displeasure on the phone was when the customer immediately on pick up of the phone, started f-bombing me and not being civil. ) Then the unexpected raise of a fee for a month of inactivity was the last straw.

I am now with AMP and found I'm much happier there. Customer service has been good to me so far. And the CQG feed gives me more symbols and instruments than Zenfire did. And no more cut-outs.

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  #22 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
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srgtroy View Post
@tderrick,



By the way, are you're CQG disconnects data or order-routing disconnects or is it all the same connection?


It seems to be a bit more solid this time around, but I did get one disconnect when I first fired it(CQG) up
after coming
from Zen and I thought, oh crap, here we go again. But it reestablished the connection right away. A massive
improvement from when I left - when it would not reconnect for what seemed like an eternity.

Looking at the log file, it was the order routing server. The data usually continues to stream and I would
get the orange box.

I will be hitting it hard Monday and Tuesday, so I will update on the # of drops this time around with CQG.
I have a weak connection that Zen didn't seem to mind, but CQG hated. That is the only explanation I can
think of. So many people have great success with CQG. It must be on my end.

Pray for me

grazie


AJ
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  #23 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
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Broker: AMP / CQG
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Cloudy View Post
I had it with Mirus & Zenfire. One time, about a year and a half ago Zenfire or Mirus had cut out for an hour or more, and they just blamed it on Zenfire. I called the front desk, and the washed up sounding guy, obviously not in the right professional mood to be at the desk during an emergency, took it out on me and yelled at me when I politely asked him about my account which had positions frozen. Other times, it sounds like teenagers man the desk. (I had worked on a customer service line, and the few times out of hundreds of calls, I expressed displeasure on the phone was when the customer immediately on pick up of the phone, started f-bombing me and not being civil. ) Then the unexpected raise of a fee for a month of inactivity was the last straw.

I am now with AMP and found I'm much happier there. Customer service has been good to me so far. And the CQG feed gives me more symbols and instruments than Zenfire did. And no more cut-outs.


The Cats at AMP have always been fantastic to me, even though I'm a small fish.
I know I have been a pest at times, but they answered all my questions and were patient
with all my rookie questions when I was starting out. I'm sure they have my name on a board
somewhere as the "Data Feed Switcher"

Hopefully I can stick with CQG for a while ...


AJ
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 steve2222 
Auckland, New Zealand
 
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Mrbaffalo View Post
I have an account at Mirus and called them to discuss this email from AMP

They confirmed that ZenFire has been updated to add things like server side OCOs and sent me this link for more info...
https://ninjatrader.com/
Sounds like a new download of NinjaTrader is coming out next week.
Thinking Amp may have been left out in the cold.

Stay beef!

I emailed Mirus and got the same confirmation as above in the email:

"Thank you for the inquiry. There has been no news release from us as we will continue to offer the speed and reliability of the ZenFire trading engine. In the upcoming week, you will receive notice to update your NinjaTrader. Please let us know if you have any other inquiries.

Regards,

Mirus Support"

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  #25 (permalink)
 gain247 
Helsinki, Finland
 
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Ninja will release update release 7.0.1000.18 next week. It's not about new functionality but supposed to fix the disconnection issues, such as I have experienced with BigTick. Also there's been bug in NT which in some instances has delayed the incoming ticks, eg 1 min bars last longer than 1 minute PC time in very fast periods of market, like during FOMC announcement on Wednesday. I have not heard about any serverside functionality on zenfire, as all those features are only on BigTick. Likewise, MirusTrader, an HTML5 based client, works only with BigTick.

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  #26 (permalink)
 Silvester17 
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gain247 View Post
Ninja will release update release 7.0.1000.18 next week. It's not about new functionality but supposed to fix the disconnection issues, such as I have experienced with BigTick. Also there's been bug in NT which in some instances has delayed the incoming ticks, eg 1 min bars last longer than 1 minute PC time in very fast periods of market, like during FOMC announcement on Wednesday. I have not heard about any serverside functionality on zenfire, as all those features are only on BigTick. Likewise, MirusTrader, an HTML5 based client, works only with BigTick.

I don't think so. works very well with zen-fire

here's where you log in with zen-fire:



and here's mirus trader with zen-fire:


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  #27 (permalink)
 gain247 
Helsinki, Finland
 
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ok, thanks Silvester17, looks things changed recently. Good for you. I switched to BigTick 3 months ago because I was told in order to get serverside OCO and browser client there's no other way. Maybe server OCO will also be in zenfire as well soon ;-)

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  #28 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
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I wonder why some brokers still have Zen-Fire as a data feed.

So a question remains in my mind about the future of Zen an per the subject of this thread. Amp no longer
supports Zen, but other brokers do.

I will contact AMP and see if they will be open to reinstating Zen as a feed if / when the Rithmic contract
is resolved.

A bit confused.


The bottom line is, AMP said they no longer support Zen, so the switch to CQG was my only choice with
AMP / Ninja.


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  #29 (permalink)
 gain247 
Helsinki, Finland
 
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Dear Traders,

Since 2004, ZenFire has continued to advance the speed and reliability of trading solutions available for futures traders. As the premier ZenFire introducing broker, Mirus Futures is excited to introduce new ZenFire tools and capabilities leveraging the latest in technology advancements.

These enhancements once again redefine "performance" for the futures industry and have been designed specifically to optimize your NinjaTrader experience:

Advanced platform functionality including server-side OCO and
bracket orders
Mobile trading through the free MirusTrader web-based platform
Seamless connectivity through firewalls
Global network expansion to enhance connectivity in Europe and Asia
Updated market data dissemination & reporting capabilities to meet
2014 exchange regulations

For Mirus clients using NinjaTrader, a NinjaTrader update will be distributed this Thursday, December 26th, which integrates the recent ZenFire enhancements. NinjaTrader v18 will empower traders with the most advanced NinjaTrader user experience in the industry.

In addition, the new web-based MirusTrader platform is also now available for all Mirus clients and can be used in conjunction with NinjaTrader for fully integrated mobile trading.

Built in HTML5, MirusTrader releases traders from their desktops allowing you to check positions, monitor the markets, and trade your account from any computer or mobile device. MirusTrader is free to use for all Mirus clients and serves as an outstanding web-companion to the platforms in our technology portfolio.

It has also come to our attention that some purposely "confusing" messages have been distributed to traders in recent weeks. To clarify some of the inquiries we have been receiving:

The ZenFire updates eliminated the need for Rithmic as part of the ZenFire
solution. As ZenFire continued to receive client requests to add new
functionality and connect to new exchanges, they developed their own
internal software solution to enhance the ZenFire trading engine.

Support for legacy 3rd party platforms no longer compliant with ZenFire
including R | Trader will be discontinued on December 31st, 2013. For
those traders that have used R | Trader to manage risk, our new Risk
Management terminal available through the free MirusTrader not only
replaces R | Trader, but significantly expands the tools you have available.
As a Mirus client, you can transition immediately to the free MirusTrader
to experience the advanced ZenFire capabilities.

The futures industry has been changing rapidly for years and Mirus is proud to continue to provide technology advances to further equip self-directed traders with tools designed to help level the playing field with professional traders. We appreciate your trust in our services and are looking forward to helping all our traders have an outstanding 2014.

As always, please do not hesitate to contact our Support Team or call us directly at 312.262.1288 with any questions you may have.

Sincerely,

Eliot Wickersheimer
CEO, Mirus Futures

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 Silvester17 
Market Wizard
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thanks @gain247

here's the same from website:

https://ninjatrader.com/

I especially like this part:

"It has also come to our attention that some purposely "confusing" messages have been distributed to traders in recent weeks"

and again, the disconnection with rithmic is very positive for zen-fire. they got something better now

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 steve2222 
Auckland, New Zealand
 
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Silvester17 View Post
thanks @gain247

here's the same from website:

https://ninjatrader.com/

I especially like this part:

"It has also come to our attention that some purposely "confusing" messages have been distributed to traders in recent weeks"

and again, the disconnection with rithmic is very positive for zen-fire. they got something better now

Agree, great news and good on Mirus for finally publishing a client newsletter that attempts to dispel all the mis- information.

The only thing they are silent on is BigTick, with these enhancements to ZF I can't see what purpose BigTick serves as ZF can now do everything BigTick was promoted for.

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 Seahn 
New York, New Jersey/USA
 
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steve2222 View Post
ZF can now do everything BigTick was promoted for.

Also Zenfire sounds a lot cooler than BigTick.....

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 Tasker_182 
Cedar Rapids, iowa
 
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Perhaps big tick was a way for mirus to negotiate changes in zenfire?

"Money is better than poverty, if only for financial reasons." - Woody Allen
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 Seahn 
New York, New Jersey/USA
 
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Tasker_182 View Post
Perhaps big tick was a way for mirus to negotiate changes in zenfire?

It is my understanding that Mirus is ZenFire just different division.

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 Haverchuck 
California
 
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steve2222 View Post
with these enhancements to ZF I can't see what purpose BigTick serves as ZF can now do everything BigTick was promoted for.

The Mirus CEO mentioned a couple other Bigtick features in his webinar may Zenfire still may not have after the update, such as something called "dynamic data distribution", which supposedly allows your market data to adjust in real-time based on how robust/reliable your system/connection is at any given time.

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 Bogan 
Australia
 
 
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steve2222 View Post
The only thing they are silent on is BigTick, with these enhancements to ZF I can't see what purpose BigTick serves as ZF can now do everything BigTick was promoted for.

My educated guess is that new ZF is what they were marketing as BigTick, and I don't see any references to BigTick on Mirus's website anymore. Also I suppose they have now expanded that BigTick to support RCG customers as well. ZenFire is a well known brand, so I think they just decided to reuse it.

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 slickiam 
Tomsk, Russia
 
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Bogan View Post
My educated guess is that new ZF is what they were marketing as BigTick, and I don't see any references to BigTick on Mirus's website anymore. Also I suppose they have now expanded that BigTick to support RCG customers as well. ZenFire is a well known brand, so I think they just decided to reuse it.

Mirus Trading Solutions: MirusTS

Scientia Libertas Prosperitas
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  #38 (permalink)
 Bogan 
Australia
 
 
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I'm pretty sure mention of BigTick will be soon gone from that website too.

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 asiaexpat 
Chiang Mai Thailand
 
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I have upgraded my ninja and can connect to zenfire with no issues.

So now by default all my orders will be held on server? If so that' s an awesome new feature.

I can also logon to the webtrader with my mirus account-- my bigtick demo account also still works.

oops just got message--ninja trader application has stopped working

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 puma 
zurich
 
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I posted this in futures.io (formerly BMT)s Sierra forum already:

Zenfire-Mirus will not support Sierra charts anymore.

(and as it seems independently - Rithmic will also stop Sierra support)

I am so sad, since Sierra+Zenfire was the best combination for me.

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SgtJ
new york,ny
 
 
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Post - Support Board - Sierra Chart



puma View Post
I posted this in futures.io (formerly BMT)s Sierra forum already:

Zenfire-Mirus will not support Sierra charts anymore.

(and as it seems independently - Rithmic will also stop Sierra support)

I am so sad, since Sierra+Zenfire was the best combination for me.


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 puma 
zurich
 
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SgtJ,

Rithmic seems also dead:

As far as Rithmic and Sierra Chart goes, if Rithmic does not want to continue to have Sierra Chart users, we will offer them to use the Sierra Chart market data feed instead of the Rithmic one in order to reduce bandwidth expenses. At this point, everything is OK. We just want to make sure there is not going to be a future problem by making sure that people who are using Rithmic are actually trading.

Post - Support Board - Sierra Chart

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 GaryD 
Orlando, Florida
 
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Sunday night. Sierra + ZenFire = Zero

Time to make some changes...

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  #44 (permalink)
 SierraChart 
New Zealand
 
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Rithmic is still supported by Sierra Chart. There should not be any concern about the connectivity to Rithmic.

There is a loss of connectivity to Zen-Fire due to the changes being made on the Zen-Fire backend which Sierra Chart is not compatible with.

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 GaryD 
Orlando, Florida
 
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Anyone want to comment on alternative data to use with Mirus, or alternative brokers to use with Sierra Charts? I saw the list on the Sierra website, but curious if anyone has any real experiences to share.

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 Tasker_182 
Cedar Rapids, iowa
 
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GaryD View Post
Anyone want to comment on alternative data to use with Mirus, or alternative brokers to use with Sierra Charts? I saw the list on the Sierra website, but curious if anyone has any real experiences to share.

I've gotten a number of e-mails from AmpTrading, here is one specifically about sierra:

Sierra Chart - High-Performance Trading Platform

With AMP you have access to real-time data, historical data and trading in the futures markets from many exchanges around the world. The Sierra Chart trading features fully supported @ AMP. You are able to enter simple and advanced orders from the charts, Chart DOM, Trading DOM and Trade Window within Sierra Chart.

https://www.sierrachart.com/index.php?l=doc/error.php

SPECIAL DISCOUNT PRICING FOR AMP CUSTOMERS:

PACKAGE 3: FREE - (NO MONTHLY PLATFORM FEE)

Includes Standard & Additional Features and Trading Functionality.

PACKAGE 5: $25 PER MONTH

Includes all of Package 3 + Numbers Bars & TPO Profile Charts

Data feeds available at AMP:

1. AMP/TTNET™ GLOBAL DISTRIBUTION NETWORK: Click here for full details

2. RITHMIC 01: Click here for full details

3. CQG: Coming Soon...


All 3 data feeds with No Monthly Inactivity Fees & No Monthly Volume Requirements

AMP's Focus: Delivering Institutional Grade Trading Technology to Retail Traders

Once live account is funded with minimum of $500 - you will get streaming, continual access to both live and demo.

Open live trading account online: https://application.ampclearing.com/apply/

Transferring to AMP from an existing account? We can help!

After submitting your application, fill out this account transfer form and we will handle the funds transfer for you: https://www.ampclearing.com/pdf/Account%20Transfer.pdf

Please call our 24 hour help desk if you need assistance or have any questions: 312 893 6400 ext. 1 or email: trading@ampfutures.com

The risk of trading can be substantial and each investor and/or trader must consider whether this is a suitable investment. Past performance is not necessarily indicative of future results.


FYI- i am an Amp customer but that is my only affiliation with them. I have no experience with SC.

"Money is better than poverty, if only for financial reasons." - Woody Allen
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 nanobiotech 
Brisbane, Australia
 
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Since installing NT7.18 a couple of days ago I find my Mirus-Zenfire is disconnecting frequently including today (30 December).

I use a Chicago-based server to run NT7 and prior to the 7.18 upgrade I can't recall this happening before.

Is this just me or are others experiencing this?

Cheers,
Nano

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 asiaexpat 
Chiang Mai Thailand
 
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nanobiotech View Post
Since installing NT7.18 a couple of days ago I find my Mirus-Zenfire is disconnecting frequently including today (30 December).

I use a Chicago-based server to run NT7 and prior to the 7.18 upgrade I can't recall this happening before.

Is this just me or are others experiencing this?

Cheers,
Nano

same with me--disconnects and I have to restart ninja to get it working. 4 or 5 times in the past 3 hours

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 bdd069 
Orlando, FLorida, usa
 
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nanobiotech View Post
Since installing NT7.18 a couple of days ago I find my Mirus-Zenfire is disconnecting frequently including today (30 December).

I use a Chicago-based server to run NT7 and prior to the 7.18 upgrade I can't recall this happening before.

Is this just me or are others experiencing this?

Cheers,
Nano

same here, also I missing data and now all my indicators are off. I have tried downloading and reloading my charts but no luck. Looks like a good day to play golf.

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 asiaexpat 
Chiang Mai Thailand
 
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same here, also I missing data and now all my indicators are off. I have tried downloading and reloading my charts but no luck. Looks like a good day to play golf.

Im not having any chart issues--right now connected--maybe thats why we are getting server side orders now

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 crossover 
Belgium
 
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nanobiotech View Post
Since installing NT7.18 a couple of days ago I find my Mirus-Zenfire is disconnecting frequently including today (30 December).

I use a Chicago-based server to run NT7 and prior to the 7.18 upgrade I can't recall this happening before.

Is this just me or are others experiencing this?

Cheers,
Nano

I have the same issues. Its not possible to build a FDAX chart but there is data, the SuperDom shows prices. Also no daily volume indication of futures.
Ninja is aware off the problem FDAX, all data is dispayed times 10.

Today, 30/12/2013 i have been frequently disconnected. I guess they are working to resolve the issues with the data.

No trading for me under those conditions. I will try next year :-)

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 jsengxx2 
Portugal, Viana do Castelo
 
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I cannot connect wright now. get a login failed: Invalid Autentication

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  #53 (permalink)
 asiaexpat 
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I cannot connect wright now.

mines ok for the time being

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 Trader55 
Boise, ID
 
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I've had the multiple disconnect / reconnect issue for quite a while. Lots of finger pointing between Mirus and Ninja. Today, had trouble getting NT up after upgrade, still lots of lost connection instances. I know that new technology needs to be tested, but I am nearing the end of my rope with Ninja. Will look into Sierra and any others suggested.

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 nanobiotech 
Brisbane, Australia
 
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crossover View Post
I have the same issues. Its not possible to build a FDAX chart but there is data, the SuperDom shows prices. Also no daily volume indication of futures.
Ninja is aware off the problem FDAX, all data is dispayed times 10.

Today, 30/12/2013 i have been frequently disconnected. I guess they are working to resolve the issues with the data.

No trading for me under those conditions. I will try next year :-)

I generally trade the FDAX and I also can't display a useful chart for the FDAX at the moment. As you say I expect the problem will soon be resolved. It's now New Year's eve here in Australia, so a good time to have a tech problem.

Nano

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 crossover 
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I cannot connect wright now. get a login failed: Invalid Autentication

did you do the mandatory update?

I did last friday and still had the same issue so i phoned helpdesk of mirus and they did help me within 1 minute.

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 jsengxx2 
Portugal, Viana do Castelo
 
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crossover View Post
did you do the mandatory update?

I did last friday and still had the same issue so i phoned helpdesk of mirus and they did help me within 1 minute.

Yes did the upgrade. I´am waiting for a solution, have emailed them about it.

Is all this related to zen-fire or Ninjatrader?

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 tickscalper 
Phoenix, Az
 
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Same here, was unable to connect until this morning, now I've had multiple disconnects.

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 crossover 
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jsengxx2 View Post
Yes did the upgrade. I´am waiting for a solution, have emailed them about it.

Is all this related to zen-fire or Ninjatrader?

Its mirus handling zenfire. but its data from zenfire. Helpdesk at mirus is offline, all the time i did take a look ( today also ) i think they are under pressure to have it all fixt before loosing to mutch clients.

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 GaryD 
Orlando, Florida
 
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Mirus customer support # mailbox is full... lol This is going to be interesting

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  #61 (permalink)
 tradersimon 
London
 
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Greetings all... my first post on Big Mike!

Mirus + Ninjatrader v18 not inspiring confidence so far. Lots of disconnects/downtime since the new install on the 26th.

Worse still, ATM strategies are broken on live. I get an "out of bounds" error for a simple strategy with stop and target.

Trade desk is aware, but I'm not impressed and don't fancy being a Beta-tester for their new release with my money!

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 aligator 
Las Vegas, NV
 
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NT 18 is all messed up. Finally got connected to ZenFire after many attempts, but none of my workspaces or templates will load orrectly, just a simple chart and no indicator will plot.

I just checked NT forum, its flooded with connectivity related posts and so far NT has not provided one single straight answer. Version 18 is a quick dirty piece of whatever it is to accommodate ZenFire and Mirus at the expense of strangling all NT users and corrupting their systems.

Anyone has problem with loading templates?

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 gain247 
Helsinki, Finland
 
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No problem with templates. But there's a half an hour gap in historical CL data this morning and it screws my tick charts. Too many problems this morning to trade. Btw, I use BigTick, not zenfire, but having many of the same problems.

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 trendisyourfriend 
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aligator View Post
...Anyone has problem with loading templates?

Apart from some missing datas earlier my templates are OK. I did close Ninja and deleted the content in the cache folder. Have reloaded my charts and the missing data issue has been resolved. My templates are OK.

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 crossover 
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aligator View Post
NT 18 is all messed up. Finally got connected to ZenFire after many attempts, but none of my workspaces or templates will load orrectly, just a simple chart and no indicator will plot.

I just checked NT forum, its flooded with connectivity related posts and so far NT has not provided one single straight answer. Version 18 is a quick dirty piece of whatever it is to accommodate ZenFire and Mirus at the expense of strangling all NT users and corrupting their systems.

Anyone has problem with loading templates?

Aligator, i had put the platform on the side and, with reading your post i did reopen ninjatrader. It seems that there is improvement now, i have fdax chart as it must be.
However still no daily volume on the market analyzer.

My templates loads very slowly.

For me its claer that the issue is made by mirus and, of course ninja will have also some angry mails about it.

I am pretty shure that next year all will be ok.

just my 2 cents

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  #66 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
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I can confirm the same issues with the Ninjatrader update with Mirus. What's worse than the disconnects is the lack of communication on behalf of Mirus. I've been connected now for 30 minutes without a disconnect but I don't dare execute live because no one has informed us as to whether or not the issues have been resolved. Very disappointing.

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 rleplae 
Gits (Hooglede) Belgium
 
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I made a trade today, which turned out to become quite a roller-coaster

I entered my order (using chart trader)
the order was executed, but the stop loss rejected (10 points) and the profit target accepted at 13794 without decimal

While i was analysing and looking at what happened, Zenn went down,
I was left exposed in the market 10 contracts 6E long with no stop loss and no connectivity...

I called mirus, the help desk told me they were working on it
I quit/re-start ninjatrader several times
was thinking for a plan B

and finally the connection came back and i closed my position with profit
end of year

still the bug on the ATM orders is there, development looking into that

guess/hope version 19 will be there in the next couple days

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  #68 (permalink)
 trendisyourfriend 
Market Wizard
Quebec
 
Experience: Intermediate
Platform: NinjaTrader wt Rancho Dinero's profiling tools
Broker: AMP/CQG
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WolfieWolf View Post
...What's worse than the disconnects is the lack of communication on behalf of Mirus. ... Very disappointing.

Interesting you are pointing this out as i feel the same as you.

I got this message eariler this morning from another broker ( Discount Futures Broker | ZenFire Data Solution | Online Futures Trading Broker | Trade Futures 4 Less) with whom i talked to only once. Funny thing is i got more info from them than with Mirus.

---

Hope everyone had a great weekend. It has came to my attention that traders are still experiencing issues logging into their NinjaTrader platform and receiving error messages. Below are updates that I’d like to provide everyone:

NinjaTrader
If you upgraded your NinjaTrader platform to the newest release – 7.0.1000.18 and continue to get an error when you log in, please email me immediately with your: Name, Email, Dorman Account Number, ZenFire Username & Password. I will then forward to ZenFire support so they can work to fix the error.

If you are receiving any other type of errors, please email me also and if you can send a screen shot, they will be appreciated.

MarketDelta Trader
MarketDelta has issued a new release of their platform today and if you open your platform, you will be promoted to upgrade to the newest version. Please upgrade your MarketDelta Trader platform to avoid any errors logging in.

If you have any issues connecting, please email me with your: Name, Email, Dorman Account Number, ZenFire Username & Password. If you can also send a screen shot, it would be appreciated.

Sierra Chart
Sierra Chart has notified me that their platform will be available until January 1, 2014 via ZenFire. If you cannot log in tonight, please email me immediately. Many of you have requested to switch to the CTS data which I will send to Dorman to convert first thing Monday morning.

I apologize in advance for any delays or errors connecting to your ZenFire platform. These errors/issues are in the hands of ZenFire and the platform vendor and I can only forward them trader issues.

Also below is the New Year 2014 Holiday Schedule:

Tuesday, December 31 – Regular lose for all markets
Wednesday, January 1 – All markets are CLOSED
Thursday, January 2 – Markets re-open at 5:00am CST
Friday, January 3 – Regular market hours

Please let me know if you have any questions or concerns.

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  #69 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
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Trader55 View Post
I've had the multiple disconnect / reconnect issue for quite a while. Lots of finger pointing between Mirus and Ninja. Today, had trouble getting NT up after upgrade, still lots of lost connection instances. I know that new technology needs to be tested, but I am nearing the end of my rope with Ninja. Will look into Sierra and any others suggested.

shake outs and jitters,
evidently this change over is massive, and they're working through their problems and issues.

its the keystone cops all over again, with the errors and "oh, we forgot to..... excuses"

one thing is certain, is if they don't heal and repair their reputation, then today will be the end of their credibility to thousands of current customer, and their brokers will be hearing from them.


at present, Mirus is so overloaded with Tech calls, that salespeople are answering the phones and waisting peoples time, thinking they're helping solve problems.....


zen, where's your zen?, or Ming, when you need them?

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  #70 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
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With this debacle and the recent discrepancies in my account, with absolutely no communication from Mirus, I am strongly considering switching brokers. I understand that problems happen, but to leave your clients out in the cold without information is unacceptable. Can anyone recommend a better broker that supports Ninja without zen-fire?

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  #71 (permalink)
 Saroj 
Arcata, CA
 
Experience: Intermediate
Platform: NinjaTrader
Trading: index futures, oil
 
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aligator View Post
NT 18 is all messed up. Finally got connected to ZenFire after many attempts, but none of my workspaces or templates will load orrectly, just a simple chart and no indicator will plot.

I just checked NT forum, its flooded with connectivity related posts and so far NT has not provided one single straight answer. Version 18 is a quick dirty piece of whatever it is to accommodate ZenFire and Mirus at the expense of strangling all NT users and corrupting their systems.

Anyone has problem with loading templates?

Alligator, try recompiling your indicators to see if they come back.

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  #72 (permalink)
 kronie 
NYC + NY / USA
 
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Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
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WolfieWolf View Post
With this debacle and the recent discrepancies in my account, with absolutely no communication from Mirus, I am strongly considering switching brokers. I understand that problems happen, but to leave your clients out in the cold without information is unacceptable. Can anyone recommend a better broker that supports Ninja without zen-fire?

at this point, perhaps leaving the Zen stupidity altogether in favor of a TT feed, which is one of the cadillacs of the industry, right up there next to the expensive CQG might be warranted

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  #73 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
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Disconnected again. No trading for me today I'm afraid.

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  #74 (permalink)
 rleplae 
Gits (Hooglede) Belgium
 
Experience: Master
Platform: NinjaTrader, Proprietary,
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disconnected also

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  #75 (permalink)
 GaryD 
Orlando, Florida
 
Experience: None
Platform: shoes
Trading: happy
 
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I am sticking with Sierra regardless... going to give Mirus a few days to sort themselves out. Meanwhile broker/data shopping.

At least it is a holiday week.

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  #76 (permalink)
 bdd069 
Orlando, FLorida, usa
 
Experience: Intermediate
Platform: NinjaTrader, Thinkorswim
Broker: Optimus
Trading: Oil
 
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WolfieWolf View Post
Disconnected again. No trading for me today I'm afraid.

I got disconnected and Ninjatrader just crashed and shut down.

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  #77 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
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Agreed that it's a holiday week but in terms of opportunity cost this has cost me some money. I had a long term view of Gold coming off, which I wanted to short last night on the open, and it has come off $13.00. The action in Gold this morning has been significant and I feel I could have taken profit. Trading is about making yourself available to participate in the market and then taking opportunity as it presents itself. Some days are better than others. Last week was difficult due to the holidays, today, however, there has been considerable action.

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  #78 (permalink)
 crossover 
Belgium
 
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Platform: ninja
 
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rleplae View Post
I made a trade today, which turned out to become quite a roller-coaster

I entered my order (using chart trader)
the order was executed, but the stop loss rejected (10 points) and the profit target accepted at 13794 without decimal

While i was analysing and looking at what happened, Zenn went down,
I was left exposed in the market 10 contracts 6E long with no stop loss and no connectivity...

I called mirus, the help desk told me they were working on it
I quit/re-start ninjatrader several times
was thinking for a plan B

and finally the connection came back and i closed my position with profit
end of year

still the bug on the ATM orders is there, development looking into that

guess/hope version 19 will be there in the next couple days


WolfieWolf View Post
Agreed that it's a holiday week but in terms of opportunity cost this has cost me some money. I had a long term view of Gold coming off, which I wanted to short last night on the open, and it has come off $13.00. The action in Gold this morning has been significant and I feel I could have taken profit. Trading is about making yourself available to participate in the market and then taking opportunity as it presents itself. Some days are better than others. Last week was difficult due to the holidays, today, however, there has been considerable action.



Why dont we all ask for a compensation? After all its not our fault!!! And the next time they will take better precautions following this " adventure"

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  #79 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
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Broker: Optimus - Rithmic
Trading: GC
 
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crossover View Post
Why dont we all ask for a compensation? After all its not our fault!!! And the next time they will take better precautions following this " adventure"

What kind of compensation did you have in mind? Isn't it hard to quantify?

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  #80 (permalink)
 rleplae 
Gits (Hooglede) Belgium
 
Experience: Master
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i would be interested in a second license at a good price ;-) (important discount)
i even want to pay for it

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  #81 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
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Ninja with Zenfire,

same here - can not connect.

( wow what a shit storm )

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  #82 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
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Posts: 232 since Jul 2010
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How about 200 commission free trades ;-)

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  #83 (permalink)
 crossover 
Belgium
 
Experience: Intermediate
Platform: ninja
 
Posts: 126 since Jun 2009
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rleplae View Post
i would be interested in a second license at a good price ;-) (important discount)
i even want to pay for it

I dont think they will give a lot. If they do it will be symbolic. a reduction on fees when you trade for example.......

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  #84 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
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Posts: 396 since Jan 2013
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@mirusfutures, @NinjaTrader

I really hope they give us a solution to downgrade to a WORKING version.

They treat us like beta-testers....unbelievable.

Are you guys testing your updates before publishing?

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  #85 (permalink)
 asiaexpat 
Chiang Mai Thailand
 
Experience: Intermediate
Platform: NT
Broker: IB/IB, AMP/CQG
Trading: ES
 
Posts: 129 since Feb 2013
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ive been down for the past hour--

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  #86 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
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Posts: 232 since Jul 2010
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I just got reconnected but Mirus has removed access to funds; the account balance is blank. They don't want us trading.

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  #87 (permalink)
 crossover 
Belgium
 
Experience: Intermediate
Platform: ninja
 
Posts: 126 since Jun 2009
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WolfieWolf View Post
I just got reconnected but Mirus has removed access to funds; the account balance is blank. They don't want us trading.

Same here, real account is blanc but i have connection.

I will see what tomorrow brings. Improvement or not...

Trading is for next year!

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  #88 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
Trading: cl
 
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crossover View Post
Same here, real account is blanc but i have connection.

I will see what tomorrow brings. Improvement or not...

Trading is for next year!

One of the many people I talked to today said to place a limit order a ways away from the trade price, cancel it, and account data would come back. Apparently, account data won't show until there is an order. Sounds like cart before horse, but that is what they said....

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  #89 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
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Balanar View Post
I really hope they give us a solution to downgrade to a WORKING version.

They treat us like beta-testers....unbelievable.

Are you guys testing your updates before publishing?

Yep, I second that...and the only reason I can think about is that they might have got overwhelmed by that tremendous VOLUME of today's market...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #90 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
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Trader55 View Post
One of the many people I talked to today said to place a limit order a ways away from the trade price, cancel it, and account data would come back. Apparently, account data won't show until there is an order. Sounds like cart before horse, but that is what they said....

Dude.. that worked. Weird.

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  #91 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Hi All,

Here is an official statement from Zen-Fire:

Dear Traders,

We apologize for the technical issues many of our clients have been experiencing this morning. We are aware that a number of traders are encountering disconnects and the ZenFire technology team is working to fully resolve the issue.

The stability of your trading solution is our number one priority. As this technical issue is being addressed, we suggest our traders avoid live trading until connection stability is restored.

We greatly appreciate your patience as these items are resolved. Our traders trust in our services is paramount and we are working as quickly as possible to provide the level of responsiveness you are accustomed to.

Our support team has been receiving a number of inquiries and we apologize for any delay in a response. We are working to fully address each customer inquiry as it is received and will be responding to all in full.

Thank you again for your patience and we apologize for the interruption.

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  #92 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
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Broker: Optimus - Rithmic
Trading: GC
 
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Thank you Mr. Deux. It's nice to finally get some information. Very much appreciated.

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  #93 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
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Thanks for the statement @NinjaTrader, but for most of all retail traders any kind of live trading might have resulted in a kind of 'suicidal blind flying' most of the time today...so if this is meant as any 'official' comment, it's really a bit late though...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #94 (permalink)
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Daytrader999 View Post
Thanks for the statement @NinjaTrader, but for most of all retail traders any kind of live trading might have resulted in a kind of 'suicidal blind flying' most of the time today...so if this is meant as any 'official' comment, it's really a bit late though...

I understand and will not debate it. I can only provide information as it is given to me.

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  #95 (permalink)
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Hi All,

I have posted additional information on our forum:

R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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  #96 (permalink)
 adkelley 
Park City, Ut USA
 
Experience: Advanced
Platform: NinjaTrader
Trading: CL, ZB
 
Posts: 27 since Feb 2013
Thanks: 4 given, 21 received

Cost me a nice short I had to exit on CL. Trading on IB today and I really cannot stand IB so I hope they get it back up fast.

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  #97 (permalink)
 RonKiker 
Birmingham, AL
 
Experience: Intermediate
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WolfieWolf View Post
With this debacle and the recent discrepancies in my account, with absolutely no communication from Mirus, I am strongly considering switching brokers. I understand that problems happen, but to leave your clients out in the cold without information is unacceptable. Can anyone recommend a better broker that supports Ninja without zen-fire?

WolfieWolf,
I'm use Optimus Futures. They support NT with Rithmic data. This morning was the first time I have ever had a problem that wasn't my own setup fault. They provided quick service and got to the root of the problem. The problem this morning was that I was missing all historical data from 0400 - 0825 CT. I called my broker (Matt), got his voice mail (it was early) and did not leave a message. Matt returned my call even though I had not left a message. He told me who to call in Optimus' tech support (John) and gave me the number.

I called John, he remotely logged on to my computer to make sure there were no problems on my end (which there were not). John then called Ninja for me to find out what the problem was (instead of telling me to call them). John called me back within 10 minutes to report on what Ninja said and what the solution was.

All this to say that I'd recommend that you talk with Matt at Optimus Futures and see what he and his team can do for you. They are responsive and give good customer service.

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  #98 (permalink)
 aligator 
Las Vegas, NV
 
Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
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crossover View Post

For me its claer that the issue is made by mirus and, of course ninja will have also some angry mails about it.

I am pretty shure that next year all will be ok.

just my 2 cents

Thanks,

I have ZenFire but my broker is not Mirus, it is Dorman, one of the clearing brokers used by Mirus. But I still have the same problem.

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  #99 (permalink)
 aligator 
Las Vegas, NV
 
Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
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WolfieWolf View Post
I can confirm the same issues with the Ninjatrader update with Mirus. What's worse than the disconnects is the lack of communication on behalf of Mirus. I've been connected now for 30 minutes without a disconnect but I don't dare execute live because no one has informed us as to whether or not the issues have been resolved. Very disappointing.

Is this the end of Mirus? Hello PFG!!!

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  #100 (permalink)
 adkelley 
Park City, Ut USA
 
Experience: Advanced
Platform: NinjaTrader
Trading: CL, ZB
 
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I will say by a mile I have had far less issues with Mirus than any other broker and I have used about 5 over the past 6 years. It has not been close either

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