Zenfire no more? - futures io
futures io



Zenfire no more?


Discussion in Brokers

Updated
      Top Posters
    1. looks_one NinjaTrader with 77 posts (161 thanks)
    2. looks_two Balanar with 56 posts (29 thanks)
    3. looks_3 WolfieWolf with 48 posts (50 thanks)
    4. looks_4 mattz with 44 posts (51 thanks)
      Best Posters
    1. looks_one NinjaTrader with 2.1 thanks per post
    2. looks_two mattz with 1.2 thanks per post
    3. looks_3 tderrick with 1.1 thanks per post
    4. looks_4 WolfieWolf with 1 thanks per post
    1. trending_up 282,957 views
    2. thumb_up 1,048 thanks given
    3. group 134 followers
    1. forum 1,210 posts
    2. attach_file 12 attachments




Welcome to futures io: the largest futures trading community on the planet, with well over 125,000 members
  • Genuine reviews from real traders, not fake reviews from stealth vendors
  • Quality education from leading professional traders
  • We are a friendly, helpful, and positive community
  • We do not tolerate rude behavior, trolling, or vendors advertising in posts
  • We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community.  It's free and simple.

-- Big Mike, Site Administrator

(If you already have an account, login at the top of the page)

 
Search this Thread
 

Zenfire no more?

(login for full post details)
  #401 (permalink)
 phantomtrader 
Reno, Nevada
 
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
 
phantomtrader's Avatar
 
Posts: 357 since May 2011
Thanks: 107 given, 615 received

Kinetick is also an option - I've been using it for a long time with Mirus because I need expanded data. Never had a problem with them.
I never liked ZenFire anyway - had problems when I first tried it. So I don't think it's a big loss.

Reply With Quote
 
(login for full post details)
  #402 (permalink)
 traderpards 
Longmont, CO
 
Experience: Intermediate
Platform: NinjaTrader
Trading: GC, CL, TF
 
Posts: 467 since May 2011
Thanks: 183 given, 1,211 received


lugopt View Post
I am a Mirus Futures customer and today I received my daily account statement and I discovered I have an open position (1 contract). I run a strategy that crashed yesterday and for some reason the email was not sent warning me.

I tried to connect with NinjaTrader and I was not able to. I tried to connect using Mirus Futures but it is down as they are performing maintenance on the system.

I called the Emergency Trading Desk and they are unable to close my position because the system is down!!! *PANIC*

I do not know what kind of insurances they have to cover this kind of situation but I have an open position that I cannot close because the system is down including the Emergency Trading Desk, and it is down not just a coupple seconds or minutes but lots of hours!!!

Does anyone has experience with similar situations like this?

Thank you.

I apologize if someone covered this already - I looked through the thread to see if anyone has and didn't see anyone cover this... Shouldn't your sense of panic be at least tempered by the fact your stops are placed on the exchange? At least I hope they are on the exchange because I'm a Mirus customer and I don't even know that for certain. If the broker has them, then panic is in order but I thought I was told they were on the exchange. I was told that a few years ago so maybe I don't remember...

Does anyone know?

Reply With Quote
 
(login for full post details)
  #403 (permalink)
 aleks25 
russia
 
Experience: None
Platform: NinjaTrader
Trading: CL, GC
 
Posts: 7 since Apr 2013
Thanks: 5 given, 3 received


phantomtrader View Post
Kinetick is also an option - I've been using it for a long time with Mirus because I need expanded data. Never had a problem with them.
I never liked ZenFire anyway - had problems when I first tried it. So I don't think it's a big loss.

Kinetick which platforms are available?

Reply With Quote
 
(login for full post details)
  #404 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received


aleks25 View Post
Kinetick which platforms are available?

NinjaTrader recommends Kinetick.

Reply With Quote
The following user says Thank You to Balanar for this post:
 
(login for full post details)
  #405 (permalink)
 aleks25 
russia
 
Experience: None
Platform: NinjaTrader
Trading: CL, GC
 
Posts: 7 since Apr 2013
Thanks: 5 given, 3 received


Balanar View Post
NinjaTrader recommends Kinetick.

strange that Mirus did not say anything about it. Although I asked the available connections for NT.

Reply With Quote
 
(login for full post details)
  #406 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009


jsengxx2 View Post
If you read this thread you can see that there are people that lost money because of some ghost trades and do you think I earn my money by sitting here and sim trade?
Yesterday I decided not to trade live after reading all this mess, took 1 sim trade and after that lost connection and today even sim trading is not possible for me.

So now I have enough time to sit here and make some posts on futures.io (formerly BMT) until my AMP account is funded.

Good trading

we have an expression that doesn't translate so well, its called: "tongue in cheek". Loosely translated, its humor applied to a rather frustrating scenario and allows one to describe disgust without being crass, offensive, crude or common-man cursing. perhaps all those alternate words will help in the translation, in case English isn't your primary language, or you're not familiar with the terms, no offense intended.

simply put,
I don't think anyone can even get the platform to launch, because the receiving servers are offline also, as well as (just about) no one, can even use the platform for simulation trading of prior days data, let alone live trade with current data.

whatever the true reasons, all corporate parties involved are failing in a lack of continuous communication regarding status and projected corrections to the existing problems. with a customer base as affluent and educated as us sophisticated retail traders, to offend so many is dangerous because we simply communicate to others and collectively act as a group or individually arrive at similar conclusions, all leading to abandonment of the current platform and brokers and vendors involved, perhaps never to return.

perhaps

Reply With Quote
 
(login for full post details)
  #407 (permalink)
 TempletonPeck 
Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
 
TempletonPeck's Avatar
 
Posts: 200 since Feb 2010
Thanks: 1,136 given, 201 received


phantomtrader View Post
Kinetick is also an option - I've been using it for a long time with Mirus because I need expanded data. Never had a problem with them.
I never liked ZenFire anyway - had problems when I first tried it. So I don't think it's a big loss.

But this combination (Kinetick - Mirus) doesn´t work right now, too?

I think the big issue is that they are dealing with two major problems at the same time:

1. the data service Zen-Fire does not work.
2. you cannot do trades/ place orders through the broker Mirus.

Getting another data provider (DTN IQ-feed, Kinetick,...) is not the big issue for me.
The second one is the worst.

Reply With Quote
 
(login for full post details)
  #408 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
Hammerhorn's Avatar
 
Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

I thought Kinetick was not executable, just a data feed????

Reply With Quote
 
(login for full post details)
  #409 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
Daytrader999's Avatar
 
Posts: 1,375 since Sep 2011
Thanks: 1,534 given, 2,017 received


Hammerhorn View Post
I thought Kinetick was not executable, just a data feed????

That's correct, with Kinetick you'll only get a reliable data feed, but Zen-Fire ist still needed to execute your orders.

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
Reply With Quote
The following user says Thank You to Daytrader999 for this post:
 
(login for full post details)
  #410 (permalink)
 lugopt 
Lisboa, Portugal
 
Experience: Beginner
Platform: TradeStation, NinjatTrader
Trading: ES, EURUSD
 
Posts: 31 since Mar 2012
Thanks: 7 given, 36 received


traderpards View Post
I apologize if someone covered this already - I looked through the thread to see if anyone has and didn't see anyone cover this... Shouldn't your sense of panic be at least tempered by the fact your stops are placed on the exchange? At least I hope they are on the exchange because I'm a Mirus customer and I don't even know that for certain. If the broker has them, then panic is in order but I thought I was told they were on the exchange. I was told that a few years ago so maybe I don't remember...

Does anyone know?

What happened is when my strategy open the position and then tried to set up the stop, but it crashed at that point due to connection issues. At the same time, according Murphy law, the email was supposed to warn me was not sent too.

By the way, I receive and email from Mirus saying my position is flatten.

Reply With Quote
The following user says Thank You to lugopt for this post:
 
(login for full post details)
  #411 (permalink)
 trendwaves 
Market Wizard
Florida
 
Experience: Advanced
Platform: NinjaTrader 8
Trading: ES, NQ, CL
 
trendwaves's Avatar
 
Posts: 703 since Dec 2012
Thanks: 2,898 given, 2,517 received


Daytrader999 View Post
That's correct, with Kinetick you'll only get a reliable data feed, but Zen-Fire ist still needed to execute your orders.

I think the idea is to use Kinetic to drive the NinjaTrader charts, and something like R|Trader to place and manage orders.

Honestly we have become a bit spoiled by the NinjaTrader/Zen-Fire solution, we have to think old-school... anyone remember J-Trader ?

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #412 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
puma's Avatar
 
Posts: 964 since Aug 2010
Thanks: 7,272 given, 1,501 received


sam028 View Post
...What's a bit weird in the story is that every exchange has very heavy compliance tests, this kind of problems should have been detected during the validation process.

@sam028

I am quite sure there will be a compliance backlash.

Follow me on Twitter Reply With Quote
 
(login for full post details)
  #413 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received


Daytrader999 View Post
That's correct, with Kinetick you'll only get a reliable data feed, but Zen-Fire ist still needed to execute your orders.

True, but I hope that the alternative will be data AND execution like CQG offering.

Reply With Quote
The following user says Thank You to Balanar for this post:
 
(login for full post details)
  #414 (permalink)
 timefreedom 
Indianapolis, IN USA
 
Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker: Several
Trading: ES CL ZB
 
Posts: 374 since Dec 2009
Thanks: 225 given, 380 received


SierraChart View Post
We cannot resist commenting on this. Ninja trader can correct us if we are wrong, but apparently they are interacting with the Zen-Fire in process API component upon start up of their program and that component is basically freezing while it is trying to connect to the backend and not returning preventing ninja trader from starting.

This is goes to the point of why these API components are such a problem. Look at how both the program and also users are getting victimized by this. We at Sierra Chart would never put up with this nonsense. We do not use these API components anymore. We are not trying to take away business from anyone, we are just trying to make a point of how troublesome these API components are.

Our competitors including Ninja trader, are very welcome to join us in our initiative to establish a standard communications protocol for market data and trading:
https://www.sierrachart.com/index.php?l=doc/DTCProtocol.php



And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.

Reply With Quote
The following 3 users say Thank You to timefreedom for this post:
 
(login for full post details)
  #415 (permalink)
 Happy Rick 
Charlotte NC
 
Experience: Beginner
Platform: NinjaTrader
Broker: Ninja Trader Broker CQG
Trading: ES YM CL TF NQ
 
Posts: 404 since Jul 2011
Thanks: 1,001 given, 1,356 received

Did anyone get an update from Mirus this morning? Nothing on my end.

Thanks
Rick

Reply With Quote
 
(login for full post details)
  #416 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received


Happy Rick View Post
Did anyone get an update from Mirus this morning? Nothing on my end.

Thanks
Rick

Nope, still waiting.

It could happen that we are not going to receive any updates today because they said that they need 24 to 48 hours.

Reply With Quote
 
(login for full post details)
  #417 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received

Mirus's phone lines go to voicemail, of which all message boxes are full. No live support either. They haven't responded to emails either for 4-5 days. I'm sure that they are swamped due to these issues but this level of support (none) and lack of information is appalling. My last phone chat with their support was misleading as well, I asked the woman on the tech support line whether any other options for feeds were available, she bluntly said no. Now I find out through this forum that is not the case.

I have a terrible feeling that they are hiding something much worse now, because they are certainly acting like a company that is about to go under.

BTW I'm a new member and just purchased an elite membership. Thanks all for the helpful and informative posts. Cheers -

Reply With Quote
The following user says Thank You to Japhro for this post:
 
(login for full post details)
  #418 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
Thanks: 21 given, 19 received

Mirus not picking up the phone. What's the betting they go bust by the end of the week?

Reply With Quote
 
(login for full post details)
  #419 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,578 since May 2010
Thanks: 185 given, 2,458 received

For clarification:

- Zen-Fire infrastructure currently shut down, no one is able to connect or trade through it
- They will announce an alternate connection solution later today or tomorrow
- Mirus will communicate this to their clients and when I receive this information, I will post likely here and in the NinjaTrader support forum

Follow me on Twitter Reply With Quote
The following 9 users say Thank You to NinjaTrader for this post:
 
(login for full post details)
  #420 (permalink)
 MarketDelta 
Chicago IL/US
 
Experience: Master
Platform: MarketDelta Cloud
Broker: CQG
Trading: All Futures
 
MarketDelta's Avatar
 
Posts: 66 since May 2012
Thanks: 12 given, 120 received


Balanar View Post
True, but I hope that the alternative will be data AND execution like CQG offering.

I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.

One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.

CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.

The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.

Best regards,
Trevor Harnett
MarketDelta

Follow me on Twitter Reply With Quote
The following 11 users say Thank You to MarketDelta for this post:
 
(login for full post details)
  #421 (permalink)
 Happy Rick 
Charlotte NC
 
Experience: Beginner
Platform: NinjaTrader
Broker: Ninja Trader Broker CQG
Trading: ES YM CL TF NQ
 
Posts: 404 since Jul 2011
Thanks: 1,001 given, 1,356 received

Thanks Balanar and Ninja Trader also for update. Using time now to check out margins with Amp and Optimus.

Reply With Quote
 
(login for full post details)
  #422 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received


MarketDelta View Post
I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.

One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.

CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.

The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.

Best regards,
Trevor Harnett
MarketDelta

Does that include MarketDelta Charts?

Reply With Quote
 
(login for full post details)
  #423 (permalink)
ranger64
Bangkok, Thailand
 
 
Posts: 71 since Jul 2012
Thanks: 12 given, 35 received


MarketDelta View Post
Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.


Great, but how are we supposed to contact Mirus? I already told them last week that I want to switch feed, they said no problem but wait till next week. Now there´s no way to communicate with them...

Reply With Quote
 
(login for full post details)
  #424 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received

Thanks to MarketDelta for this possible SOLUTION.

This is the first time that I read about a solution.

I know that Mirus send out an email with alternatives but as you know, it takes time. Time that some traders do not have.

However, some traders need to pay NT, so MD will not solve their personal issue.
If you would know that we talk about a few days, then it will be okay I think.

Another solution, that I hope for, is getting CQG datafeed because as MarketDelta already mentioned it is almost similar to Zen-Fire. In addition I hope that it is easy to switch in NT.

Reply With Quote
 
(login for full post details)
  #425 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received


timefreedom View Post
And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.


MarketDelta View Post
I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.

One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.

CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.

The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.

Best regards,
Trevor Harnett
MarketDelta

I have contacted Dorman and they said that they WILL help me get going, using either this solution or something similar. I have been in contact with Anthony from MarketDelta in the past and he is extremely helpful and knowledgable.

To all those offering help and advice in this matter : much appreciated, thanks!

Reply With Quote
 
(login for full post details)
  #426 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received


ranger64 View Post
Great, but how are we supposed to contact Mirus? I already told them last week that I want to switch feed, they said no problem but wait till next week. Now there´s no way to communicate with them...

Bypass Mirus and contact your clearing firm, which will be Dorman or others, directly. Dorman seems to want to help here in my case. GL

Reply With Quote
 
(login for full post details)
  #427 (permalink)
 Angelo1 
Adelaide Australia
 
Experience: Intermediate
Platform: Ninja > MC
Broker: AMPs
Trading: ES
 
Angelo1's Avatar
 
Posts: 145 since May 2011
Thanks: 1,859 given, 76 received

Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

Appreciate u offering an alternative but the learning curve for another platform would be too much more to bare,

by broker do you mean my Mirus broker, i don't believe they answer the phone,

Does anyone know if Dorman deals direct with the public,
or tried to get up and running by using their platform direct given they have our accounts already?

Can someone in the US provide Dormans direct local number, we can't use the 1800 number internationally & they don't have any other listed on their site, also sent an email (no reply yet) i think everyone is busy signing new accounts!!!

cheers

"If you believe you CAN, OR believe you CAN'T, you're RIGHT!"
Reply With Quote
 
(login for full post details)
  #428 (permalink)
ranger64
Bangkok, Thailand
 
 
Posts: 71 since Jul 2012
Thanks: 12 given, 35 received


Japhro View Post
Bypass Mirus and contact your clearing firm, which will be Dorman or others, directly. Dorman seems to want to help here in my case. GL

Did that, already communicating with rcg, but they want me to open a new account with them, then transfer funds. who knows how long that will take, if Mirus isn´t responding. Thought there would be an easier way as my Mirus account already is with rcg.

they are willing to give me same commissions as Mirus though...

Reply With Quote
 
(login for full post details)
  #429 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
Hammerhorn's Avatar
 
Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

Has anybody else got their funds transferred from Mirus to another broker yet? I sent my request Monday first thing.

Reply With Quote
 
(login for full post details)
  #430 (permalink)
 MarketDelta 
Chicago IL/US
 
Experience: Master
Platform: MarketDelta Cloud
Broker: CQG
Trading: All Futures
 
MarketDelta's Avatar
 
Posts: 66 since May 2012
Thanks: 12 given, 120 received


Balanar View Post
Does that include MarketDelta Charts?

Yes, just configure MarketDelta Charts to receive market data from MarketDelta Trader.

So the way it works is Trader is connected to CQG (the order routing system) and Charts is connected to Trader. It is no different than connecting Charts to say IQFeed or eSignal. Hope this helps!

If you have any questions about the products or services offered by MarketDelta, please send me a Private Message or use the futures.io "Ask Me Anything" thread.

Phone: 1.312.922.7800
Follow me on Twitter Reply With Quote
 
(login for full post details)
  #431 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


Hammerhorn View Post
Has anybody else got their funds transferred from Mirus to another broker yet? I sent my request Monday first thing.

Yes, I sent my request to RCG on Thursday and received an account statement from Vision Financial at 02:00 this morning showing the wire in. Ninja sales converted my license key from Zen-Fire to Vision in about 5 minutes after emailing them and Matt at Optimus is working hard to get me setup today.

/W

Reply With Quote
 
(login for full post details)
  #432 (permalink)
 jiggles 
Anderson,South Carolina,united states,
 
Experience: Intermediate
Platform: ninjatrader
Broker: Mirus
Trading: oil
 
jiggles's Avatar
 
Posts: 7 since Aug 2010
Thanks: 0 given, 23 received

Vision has had several fines...one last year, byt he CFTC. Be Careful>

Reply With Quote
 
(login for full post details)
  #433 (permalink)
 deltason 
Memphis, Tennessee
 
Experience: None
Platform: NinjaTrader
Trading: ES, EUR/USD
 
deltason's Avatar
 
Posts: 133 since Jul 2009
Thanks: 1,591 given, 122 received

Dorman offers Trading Technologies and Trading Technologies connects to Ninjatrader. I wonder if Dorman will let me connect to TT with a Mirus account, or if I have to move my funds over to a specific Dorman account. Maybe I should've opened directly with Dorman in the first place since they offer NT/Zenfire but also a range of other options (like CQG) in case I needed them.

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #434 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received


deltason View Post
Dorman offers Trading Technologies and Trading Technologies connects to Ninjatrader. I wonder if Dorman will let me connect to TT with a Mirus account, or if I have to move my funds over to a specific Dorman account. Maybe I should've opened directly with Dorman in the first place since they offer NT/Zenfire but also a range of other options in case I needed them.

Did you already contact Dorman for getting a different datafeed?

Reply With Quote
 
(login for full post details)
  #435 (permalink)
 deltason 
Memphis, Tennessee
 
Experience: None
Platform: NinjaTrader
Trading: ES, EUR/USD
 
deltason's Avatar
 
Posts: 133 since Jul 2009
Thanks: 1,591 given, 122 received


Balanar View Post
Did you already contact Dorman for getting a different datafeed?

I called Dorman just to ask if I could connect to TT with a Mirus account. The person I spoke with said "I believe so" and then transferred me to someone else and I left a voicemail message. When I get a reply I'll let you know. I just opened a new acccount with Mirus recently so my situation (time sensitivity) may be a bit different than others who have been trading with them for a while on a regular basis.

Visit my futures io Trade Journal Reply With Quote
The following user says Thank You to deltason for this post:
 
(login for full post details)
  #436 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009


puma View Post
@sam028



I am quite sure there will be a compliance backslash.

@sam028
according to some movies, (like a certain episode of CBS's The Unit, when the FBI were involved and the Unit had priority, they were indirectly told their actions would be leaked to the news, and by them...), then the only way to make sure is to drop a dime,

call them out,

send a bolo (i.e. be on the look out for...),

clue them in,

...

who knows, this should never have been allowed to escalate from a business dispute over a competitive alternative to their service into a depravation of services and "quantifiable" loss of business as well as documented "trading losses due to system depravation".

Reply With Quote
 
(login for full post details)
  #437 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
Balanar's Avatar
 
Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received

FYI

There's an independent IB for Dorman that came out last night saying that there's a possible move:

"Due to this major issue that has affected all of us; Dorman is now working on offering data through CQG Continuum or Rithmic (confirmation pending). They will update me Tuesday morning on the status and how to convert all the clients over to the data provider they have decide to go with. Please do not do anything until you hear from me in regards to the data provider.

When I have official word on which provider Dorman will choose, I will send out another email with instructions on how to make the switch. Nothing will change on your NinjaTrader platform in regards to workspaces, indicators, systems, algos, ect. You will just convert your NinjaTrader license key to the data provider Dorman selects and create a new Account Connection."

As of yet, tho, it is still status quo.

Source: NinjaTrader Support Forum - View Single Post - ZenFire Connection Inquiries

That is not confirmed!

Reply With Quote
The following 2 users say Thank You to Balanar for this post:
 
(login for full post details)
  #438 (permalink)
 khaled514 
Montreal
 
Experience: Intermediate
Platform: NINJA TRADER
Trading: ES ,TF ,NQ
 
Posts: 28 since Aug 2011
Thanks: 157 given, 42 received

Hi
I just received email (below) from zaner offering their services.


Zaner

Time-Tested Stability


Demand Rithmic And Obtain It Through Zaner

Zaner offers NinjaTrader powered by Rithmic. We facilitate trade routing, market data and risk management through Rithmic's highly redundant and reliable infrastructure. Traders receive access to real-time level 1 and level 2 market data and can take advantage of direct market access to all major U.S. markets.
•Real-time and Historical Data included
•Unfiltered Data
•No Monthly Inactivity Fees
•No Monthly Volume Requirements
•Milisecond Execution
•Trade from Charts
•Trade from DOM
•Trailing Targets

Call us at: 312-277-0050 to learn more or open an account here.

Sincerely,

Matthew Zaner




[Send to a Friend] [Share on Facebook] [Share on Twitter]

Futures, options and forex trading is speculative in nature and involves substantial risk of loss. These recommendations are a solicitation for entering into derivatives transactions. All known news and events have already been factored into the price of the underlying derivatives discussed. From time to time persons affiliated with Zaner, or its associated companies, may have positions in recommended and other derivatives.

Manage my Zaner subscriptions.

150 South Wacker Drive, Suite 2350 · Chicago, IL 60606 · Direct: 312-277-0050 Fax: 312-277-0150 · info@zaner.com

Copyright © 1980-2012 Zaner Group LLC. All Rights Reserved.

Reply With Quote
 
(login for full post details)
  #439 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009

I think just about everyone that they could email received similar email

so what do you think?, because

Mirus is down for the count on 3 reasons:
1) being associated with the failed Zenfire for both data, order routing and risk management

2) not communicating to their customer base, in a manner that the customers deem worthy, and not addressing the frustrations voiced on these and other threads and boards regarding the complete disgust with their customer experiences

3) having leaned too heavily upon automation to the extent that one loose nut unscrewed the whole sche-bang!

Reply With Quote
 
(login for full post details)
  #440 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
Hammerhorn's Avatar
 
Posts: 61 since Apr 2013
Thanks: 49 given, 29 received


WolfieWolf View Post
Yes, I sent my request to RCG on Thursday and received an account statement from Vision Financial at 02:00 this morning showing the wire in. Ninja sales converted my license key from Zen-Fire to Vision in about 5 minutes after emailing them and Matt at Optimus is working hard to get me setup today.

/W

I am through Dorman, should I send my request to them directly?

Reply With Quote
 
(login for full post details)
  #441 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
Thanks: 21 given, 19 received

I can't believe anyone would still trust Mirus with a live account. Furthermore, I can't believe that anyone would seek a "solution" to continue trading with this outfit.

Some people (myself included) have been left with losses due to Mirus's negligence. I do believe it is negligence as they released faulty software and asked traders to continue trading with MirusTrader. I am sure this is one for the NFA to look at.

There is a deafening silence from Mirus. They have not given customers reassurance they will be compensated, and ignored phone calls and emails.

In my book, they are now completely untrustworthy.

Reply With Quote
The following 2 users say Thank You to tradersimon for this post:
 
(login for full post details)
  #442 (permalink)
 zanoza 
london uk
 
Experience: Beginner
Platform: ninjatrader
Broker: mirusfutures/zen-fire
Trading: futures
 
zanoza's Avatar
 
Posts: 16 since Jul 2011
Thanks: 34 given, 12 received

hi guys
mirus offer this connections for now: ciera chart-t4;cst t4-t4;cqg trader-cqg; CQG QTrader-sqg;and ТТ Х_Тrader, QST, CQG Integrated client.

Reply With Quote
 
(login for full post details)
  #443 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
Hammerhorn's Avatar
 
Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

We are now able to offer trading through NinjaTrader by utilizing Continuum on Continuum. Even if you already have a NinjaTrader license key, you can utilize this technology to move from ZenFire to Continuum on Continuum. The Continuum costs for this are $10/month and $0.15 per contract traded, with the monthly cap at $395. The NinjaTrader license key is obtained directly from NinjaTrader stock, futures and forex charting software and online trading platform.. If you are a broker, you can monitor the risk on your accounts via Continuum Trader, which is $25/month. The caveats for Continuum are that you must utilize a 3rd party market data service provider, such as Kinetick or IQ Feed, and Continuum is not available for ICE products (US and Europe). The links for Kinetick and IQ Feed are below. The customer signs up directly with Kinetick or IQ Feed using their credit card. I know that Kinetick is $55/month with exchange fee waivers, I am not sure about IQ Feed. If you are interested in Continuum, Dorman needs the risk parameters for the Continuum setup and then we will send you the Continuum login information.



We are also working on a solution to provide NinjaTrader on Rithmic, but that has not been finalized yet. Below is additional information about the transition to Continuum, please contact me with any questions. Thank you again for your patience.





What is the Continuum solution? -> It is NinjaTrader connected to Continuum for order routing and Kinetick for market data

What is Kinetick? -> a 3rd party market data service marketed by NinjaTrader with direct connections to TelventDTN market data services



Any Caveats? -> only one, Continuum is not available for ICE products



Process to Convert to Continuum

- Client needs to send a note to sales@ninjatrader.com with a request to convert their NinjaTrader license to Continuum

o Clients just needs to close and restart NinjaTrader once their license has been converted for the change to take effect

- Client needs to request Continuum login credentials from their Dorman broker

- Client needs to purchase Kinetick market data for the markets they wish to trade (ICE excluded)

o https://www.kinetick.com/purchase

- Once the client has their Continuum and Kinetick login credentials, they need to following the instructions on this web page to create within NinjaTrader.

o NinjaTrader stock, futures and forex charting software and online trading platform. Continuum Connection Guide.

- The client can now start to trade





IQ Feed

Reply With Quote
The following 3 users say Thank You to Hammerhorn for this post:
 
(login for full post details)
  #444 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,888 since Sep 2009
Thanks: 3,355 given, 1,522 received


Hammerhorn View Post
We are now able to offer trading through NinjaTrader by utilizing Continuum on Continuum. Even if you already have a NinjaTrader license key, you can utilize this technology to move from ZenFire to Continuum on Continuum. The Continuum costs for this are $10/month and $0.15 per contract traded, with the monthly cap at $395. The NinjaTrader license key is obtained directly from NinjaTrader stock, futures and forex charting software and online trading platform.. If you are a broker, you can monitor the risk on your accounts via Continuum Trader, which is $25/month. The caveats for Continuum are that you must utilize a 3rd party market data service provider, such as Kinetick or IQ Feed, and Continuum is not available for ICE products (US and Europe). The links for Kinetick and IQ Feed are below. The customer signs up directly with Kinetick or IQ Feed using their credit card. I know that Kinetick is $55/month with exchange fee waivers, I am not sure about IQ Feed. If you are interested in Continuum, Dorman needs the risk parameters for the Continuum setup and then we will send you the Continuum login information.



I assume you received this from Dorman, not Mirus?

Reply With Quote
 
(login for full post details)
  #445 (permalink)
 merzoil 
Locar, Sw
 
Experience: Intermediate
Platform: NinjaTrader, MultiCharts
Trading: Eurex, Forex
 
Posts: 13 since Feb 2012
Thanks: 2 given, 0 received

So.....

Continuum costs $10/month and $0.15 per contract traded
Kinetick $55/month + Fees (Eurex - $17, CME E-mini - $46, COMEX - $91)

a little expensive.

Reply With Quote
 
(login for full post details)
  #446 (permalink)
jaytrades
New York, USA
 
 
Posts: 80 since Jun 2011
Thanks: 22 given, 82 received

My contact at Mirus responded to my email within a decent amout of time today.

The title of this thread is appropriate. Zen is out and they are working on a replacement.

Also expect an update on this tomorrow from them.

I'm not going to say that I can't trust Mirus any more because of this, but it sure is surprising coming from IT where uptime was the big thing and an hour or 2 was big, a half day was huge, a full weekday, they boot us out and look for a new IT vendor and we train the new guys and give up our passords to the servers and all our documentation... so a week+ is pretty extreme.

I can say I have had no other issues in 3+ years with them. So I am giving them a few more days. I've stopped myself from trading for longer than that in order to regroup my psych anyway.

OTOH, RCG said I could start an account with them and transfer my exiting account over, but they have 2 other feeds I haven't yet researched but they do work with Ninja. I don't want to do that but I may have to if I still am stuck by Wed. next week.

Meanwhile, I can trade FX, which I totally suck at....

Reply With Quote
The following 4 users say Thank You to jaytrades for this post:
 
(login for full post details)
  #447 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


Hammerhorn View Post
I am through Dorman, should I send my request to them directly?

The way it worked for me was I opened the new account with Optimus and they completed an account transfer form for me which they sent directly to RCG. So my suggestion would be to decide who you are moving to and talk to them about the best approach; they will have a procedure in place.

Reply With Quote
 
(login for full post details)
  #448 (permalink)
 slickiam 
Tomsk, Russia
 
Experience: Beginner
Platform: custom
Trading: gold
 
slickiam's Avatar
 
Posts: 272 since Dec 2010
Thanks: 133 given, 433 received

from Dorman:


Quoting 
We are also working on a solution to provide NinjaTrader on Rithmic, but that has not been finalized yet.

Hello @mattz

Is there a chance for Dorman to provide the same setup <NT+Rithmic> as Vision/Optimus does?
What do you think?

TY.

Scientia Libertas Prosperitas
Reply With Quote
 
(login for full post details)
  #449 (permalink)
 mattz   is a Vendor
 
 
mattz's Avatar
 
Posts: 2,489 since Sep 2010
Thanks: 2,427 given, 3,758 received


slickiam View Post
from Dorman:



Hello @mattz

Is there a chance for Dorman to provide the same setup <NT+Rithmic> as Vision/Optimus does?
What do you think?

TY.

I can not speculate on what my fella competitors will offer, but, I have been with Rithmic from day one, and pray that it will not happen for obvious reasons.

I supported and build my entire discount operation around it (RITHMIC) and I am THE ONLY one who has build a mechanism for the demos to be received instantly, including NinjaTrader. We also understand the risk management behind it which makes helping customers in case they need immediate help.

Despite all the good words we receive from futures.io (formerly BMT) members including support and treatment of customers, we get ZERO acknowledgement from the platform institutes for our support. It is rather sad that a good player has to fall in order to be finally recognized for our efforts. It is what it is.

I remain committed to helping everyone who needs help with transfer and/or improving their trading.
Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Reply With Quote
The following 4 users say Thank You to mattz for this post:
 
(login for full post details)
  #450 (permalink)
 slickiam 
Tomsk, Russia
 
Experience: Beginner
Platform: custom
Trading: gold
 
slickiam's Avatar
 
Posts: 272 since Dec 2010
Thanks: 133 given, 433 received


mattz View Post
I can not speculate on what my fella competitors will offer, but, I have been with Rithmic from day one, and pray that it will not happen for obvious reasons.

I supported and build my entire discount operation around it (RITHMIC) and I am THE ONLY one who has build a mechanism for the demos to be received instantly, including NinjaTrader. We also understand the risk management behind it which makes helping customers in case they need immediate help.

Despite all the good words we receive from futures.io (formerly BMT) members including support and treatment of customers, we get ZERO acknowledgement from the platform institutes for our support. It is rather sad that a good player has to fall in order to be finally recognized for our efforts. It is what it is.

I remain committed to helping everyone who needs help with transfer and/or improving their trading.
Matt

Thank you for the opinion, sir.

Also I'd like to thank you for the huge efforts to provide Rithmic + the very good historical backfill on SierraChart platform. This is the best setup I've ever seen before.

It's really unfair you have no full benefit from these setups, imo.

Scientia Libertas Prosperitas
Reply With Quote
The following user says Thank You to slickiam for this post:
 
(login for full post details)
  #451 (permalink)
 ejtrader 
Portland, OR
 
Experience: Intermediate
Platform: Sierra Chart
Trading: ES
 
Posts: 269 since Jan 2011
Thanks: 327 given, 180 received

Second that.

Rithmic + Sierra - A great Combination and as an added bonus - @mattz is behind it

Reply With Quote
The following user says Thank You to ejtrader for this post:
 
(login for full post details)
  #452 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009

everyone looses, no one comes out of this unscathed


credibility is lost with Mirus
credibility is lost with Zenfilre, both at present and going fwd,
credibility is lost with Dorman Futures because no one seems to be handling anything, but there sure is a whole lot of activity going on....

phone calls to the Support departments and Sales teams go to voice mail and an eventual hang-up of the phone line...

foreign accounts loose trust in the credit worthiness of the Broker/FCM/platform/execution process...
actual trading losses from phantom positions, which have already happened and are documented....

opportunity losses from missing out on a DJIA +105.84 / S&P500 +11.11 day, since no trades were able to be placed...

expenses incurred with relocation of said funds through wires to / from said parties to new parties...

and so on and so on.,..

(makes you wonder)

where are the grown-ups?


(Hint: when meltdowns like this occur, its rarely by accident, and that's not a conspiracy)

Reply With Quote
 
(login for full post details)
  #453 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
Hammerhorn's Avatar
 
Posts: 61 since Apr 2013
Thanks: 49 given, 29 received


steve2222 View Post
I assume you received this from Dorman, not Mirus?

Yes

Reply With Quote
The following user says Thank You to Hammerhorn for this post:
 
(login for full post details)
  #454 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received

@kronie, your tag line "Will trade for food" really made me laugh!!"

Reply With Quote
The following user says Thank You to WolfieWolf for this post:
 
(login for full post details)
  #455 (permalink)
 Sk8ter 
Beaverton, Canada
 
Experience: Beginner
Platform: Ninjatrader
Trading: Currency Futures
 
Posts: 135 since Dec 2012
Thanks: 1,198 given, 130 received


Bogan View Post
Apparently not every Mirus\Zenfire customer received this info, but my broker at Mirus emailed me that for those who are fed up with new Zenfire, they offer account switchovers to T4 and CQG data feeds (and selection of platforms for them). So it might be worth asking your brokers at Mirus about that.

You are fortunate. I have received no communications directly from Mirus at all. I contacted them at the end of December regarding the Ninja update to inquire why I wasn't receiving their communications all of a sudden. It took 3 days to respond and they referred me to an email reminder that I never got in the first place. I saw the notice that went out last night, on the Ninja support site. I contacted Mirus support, emailed my Mirus contact who initially set me up, tried calling the number in the email several times (couldn't get through), and emailed another Mirus contact from a friend of mine. Not a single response. I now have AMP/CQG demo running so at least I have charting, and am actively looking for a new datafeed/broker.

Reply With Quote
 
(login for full post details)
  #456 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
Thanks: 21 given, 19 received


Sk8ter View Post
You are fortunate. I have received no communications directly from Mirus at all. I contacted them at the end of December regarding the Ninja update to inquire why I wasn't receiving their communications all of a sudden. It took 3 days to respond and they referred me to an email reminder that I never got in the first place. I saw the notice that went out last night, on the Ninja support site. I contacted Mirus support, emailed my Mirus contact who initially set me up, tried calling the number in the email several times (couldn't get through), and emailed another Mirus contact from a friend of mine. Not a single response. I now have AMP/CQG demo running so at least I have charting, and am actively looking for a new datafeed/broker.

Same here... complete wall of silence from Mirus. Very professional.

Reply With Quote
 
(login for full post details)
  #457 (permalink)
 cory 
the coin hunter
virginia
 
Experience: Intermediate
Platform: ninja
Trading: NQ
 
cory's Avatar
 
Posts: 6,042 since Jun 2009
Thanks: 854 given, 7,910 received

keep this up and Mirus will trend like Kim K.

Reply With Quote
The following user says Thank You to cory for this post:
 
(login for full post details)
  #458 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009


cory View Post
keep this up and Mirus will trend like Kim K.

@cory

whoa momma, those are some steep curves to negotiate,
you sure you didn't mean, like a (any) super model's physique?

Reply With Quote
 
(login for full post details)
  #459 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009


tradersimon View Post
Same here... complete wall of silence from Mirus. Very professional.


@tradersimon

I think its exhaustion on the part of the staff's there at all firms envolved, its not just with Mirus

when I worked on Wall Street, we had military like precision drills for disaster recovery and protocols. Some 40% of the time we were in disaster drill mode, so when the inevitable happened, and it did, we were already prepared. Chicago, is NOT Wall Street, and evidently they have another attitude and business principle basis...

regarding AMP, read the threads on futures.io (formerly BMT) and the more / most recent one by one of their own...

you might be enlightened, but then again, isn't that why we all participate on these threads, and thank @BigMike for this website...

Reply With Quote
 
(login for full post details)
  #460 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,578 since May 2010
Thanks: 185 given, 2,458 received

Following is our customer service advisory specific for Zen-Fire users.

NinjaTrader Advisory 22

Follow me on Twitter Reply With Quote
The following 5 users say Thank You to NinjaTrader for this post:
 
(login for full post details)
  #461 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


timefreedom View Post
And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.

IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

Reply With Quote
The following user says Thank You to kamicrazy for this post:
 
(login for full post details)
  #462 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,578 since May 2010
Thanks: 185 given, 2,458 received


kamicrazy View Post
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.

Follow me on Twitter Reply With Quote
The following 4 users say Thank You to NinjaTrader for this post:
 
(login for full post details)
  #463 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


kamicrazy View Post
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

Just throwing it out there but @NinjaTrader is the only party here who has been communicative and supportive throughout this whole thing. They have to support their data providers by writing to the API, that's just their responsibility as an ISV.

Reply With Quote
The following 4 users say Thank You to WolfieWolf for this post:
 
(login for full post details)
  #464 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
Thanks: 21 given, 19 received


WolfieWolf View Post
Just throwing it out there but @NinjaTrader is the only party here who has been communicative and supportive throughout this whole thing. They have to support their data providers by writing to the API, that's just their responsibility as an ISV.

Well said Wolfie. Why is Ninja fighting Mirus's corner when Mirus are nowhere to be seen?

Reply With Quote
 
(login for full post details)
  #465 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


tradersimon View Post
Well said Wolfie. Why is Ninja fighting Mirus's corner when Mirus are nowhere to be seen?

They are doing what's right because they have a sense of duty and responsibility to their mutual clients. At least that's my take on it. I needed my license key migrated from zen-fire to Vision today and sales@ninja had it done for me in less than five minutes. How can anyone complain about customer support like that?

Reply With Quote
 
(login for full post details)
  #466 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


WolfieWolf View Post
They are doing what's right because they have a sense of duty and responsibility to their mutual clients. At least that's my take on it. I needed my license key migrated from zen-fire to Vision today and sales@ninja had it done for me in less than five minutes. How can anyone complain about customer support like that?

I think they could have just told their customers to move to a different backend system from I don't know... day 3 of the issues?

Thats real customer service, going beyond expectations. Just simply doing what you ask? Thats the basics.

Reply With Quote
 
(login for full post details)
  #467 (permalink)
 Seahn 
New York, New Jersey/USA
 
Experience: Intermediate
Platform: NinjaTrader
Trading: Futures
 
Seahn's Avatar
 
Posts: 161 since Jan 2013
Thanks: 63 given, 272 received

Will it be available on the upcoming R19 per NinjaTrader advisory 22?

Reply With Quote
 
(login for full post details)
  #468 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,578 since May 2010
Thanks: 185 given, 2,458 received


Seahn View Post
Will it be available on the upcoming R19 per NinjaTrader advisory 22?

No. At this time, NinjaTrader through Rithmic will not support server side OCO.

Follow me on Twitter Reply With Quote
 
(login for full post details)
  #469 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


NinjaTrader View Post
Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.

API components may have not caused the outage directly but you cannot deny that because of the change in API there have been issues.

I was inferring that if you had not supported the new API, you would have avoided this debacle.

However I do agree with others that NinjaTrader communication has been better than Mirus and this deserves recognition.

Reply With Quote
 
(login for full post details)
  #470 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009


tradersimon View Post
Well said Wolfie. Why is Ninja fighting Mirus's corner when Mirus are nowhere to be seen?

@tradersimon


I am not well heeled enough to be a son of a wealthy backer or parent and own or sponsor or be a chief principle at a brokerage firm, and I respect those who have achieved that status, by whatever means legally done...

evidently, this type of stress test was not prepared and drilled into the ethos of the firms in question, other than NT, and as such we are all witness to the cracks in their corporate facades...

to their credit, I would guess that Mirus is throwing as much weight into fire fighting (finding either a solution to Zen or a replacement of Zen and restoration of their ability to manage risk over their customer accounts AND provide a viable execution platform services again) and not brush fire fighting (customer complaints and frustrations with lack of communication and unanswered emails, and rollover to voicemail phone lines)

just my impression.

Reply With Quote
 
(login for full post details)
  #471 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


kamicrazy View Post
I think they could have just told their customers to move to a different backend system from I don't know... day 3 of the issues?

Thats real customer service, going beyond expectations. Just simply doing what you ask? Thats the basics.


Dude...think about what you'r suggesting. You are implying that @NinjaTrader should have done something biased. We can't expect them to take a position against one of their partners, can we? We have to take responsibility for ourselves. personally, as a former IT professional I knew that if it wasn't resolved by Jan 1 night session that it wasn't going to be a quick fix. So I bailed on Mirus and moved my account. As of today I'm up and running at Optimus. I maintain that Ninja actually have done all and more than could be expected of them given their political position.

Reply With Quote
The following user says Thank You to WolfieWolf for this post:
 
(login for full post details)
  #472 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,578 since May 2010
Thanks: 185 given, 2,458 received


kamicrazy View Post
API components may have not caused the outage directly but you cannot deny that because of the change in API there have been issues.

Yes I can deny that. It was a change in back end that caused the issue. API components did not cause the outage directly or indirectly. The API has no relevance on what has happened. I don't think I can be any clearer.

Follow me on Twitter Reply With Quote
The following user says Thank You to NinjaTrader for this post:
 
(login for full post details)
  #473 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


NinjaTrader View Post
Yes I can deny that. It was a change in back end that caused the issue. API components did not cause the outage directly or indirectly. The API has no relevance on what has happened. I don't think I can be any clearer.

And how can I be any clearer?

A change in the backend has caused a change in the API components.

Reply With Quote
 
(login for full post details)
  #474 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


WolfieWolf View Post
Dude...think about what you'r suggesting. You are implying that @NinjaTrader should have done something biased. We can't expect them to take a position against one of their partners, can we? We have to take responsibility for ourselves. personally, as a former IT professional I knew that if it wasn't resolved by Jan 1 night session that it wasn't going to be a quick fix. So I bailed on Mirus and moved my account. As of today I'm up and running at Optimus. I maintain that Ninja actually have done all and more than could be expected of them given their political position.

I work in IT as well, doing cloud services of all things.

And in my experience if stuff doesn't work because of a partner/supplier issue and you are not getting a good response you move your customers to an alternative service.

Your customer is happy you dealt with the problem.

You save face and do a good job for the customer.

The only people who lose out are the idiots who stuff it up for themselves in the first place.

Reply With Quote
 
(login for full post details)
  #475 (permalink)
 dnof 
san francisco, ca
 
Experience: Intermediate
Platform: NinjaTrader
 
Posts: 45 since Nov 2009
Thanks: 42 given, 27 received


kamicrazy View Post
And how can I be any clearer?

A change in the backend has caused a change in the API components.

Just to be technically clear and back up Ray here:

The API is the published public interface that supplies the "contract" between the service and the consumers of the service. The API should not be fundamentally tied to the layers below as the main function of good API's to abstract the actual layers below.

From my understand the Zenfire API has remained in place, but the layers/components providing the data and execution below it were completely changed (Rithimic / others to BigTick).

Reply With Quote
 
(login for full post details)
  #476 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


dnof View Post
Just to be technically clear and back up Ray here:

The API is the published public interface that supplies the "contract" between the service and the consumers of the service. The API should not be fundamentally tied to the layers below as the main function of good API's to abstract the actual layers below.

From my understand the Zenfire API has remained in place, but the layers/components providing the data and execution below it were completely changed (Rithimic / others to BigTick).

You are wrong.

The original zenfire API based on Rithmic backend was FIX. This was dropped when they moved to BigTick and a new API component was required.

EDIT: as further proof of my point, there was an update required to every trading program supporting Zenfire to continue to connect to Zenfire.

Reply With Quote
 
(login for full post details)
  #477 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received

Also when I refer to API component I am not talking about an API specification I am talking about integrating a 3rd party codebase into your application which essentially runs as a black box inside your app.

Reply With Quote
 
(login for full post details)
  #478 (permalink)
 dnof 
san francisco, ca
 
Experience: Intermediate
Platform: NinjaTrader
 
Posts: 45 since Nov 2009
Thanks: 42 given, 27 received


kamicrazy View Post
Also when I refer to API component I am not talking about an API specification I am talking about integrating a 3rd party codebase into your application which essentially runs as a black box inside your app.

The API can only ever be Specification/interface, not the components that implement it - Hence the name!

So if you conjecture is that components in the behind the Mirus "Zenfire" API have changed and caused all of this - 100% agree with you....

Reply With Quote
 
(login for full post details)
  #479 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


dnof View Post
The API can only ever be Specification/interface, not the components that implement it - Hence the name!

So if you conjecture is that components in the behind the Mirus "Zenfire" API have changed and caused all of this - 100% agree with you....

Zenfire doesn't have their own service they just relabel someone else's service. So when they changed from Rithmic to BigTick that required changing the whole system.

Reply With Quote
 
(login for full post details)
  #480 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


kamicrazy View Post
I work in IT as well, doing cloud services of all things.

And in my experience if stuff doesn't work because of a partner/supplier issue and you are not getting a good response you move your customers to an alternative service.

Your customer is happy you dealt with the problem.

You save face and do a good job for the customer.

The only people who lose out are the idiots who stuff it up for themselves in the first place.

Interestingly I was also a Cloud Service Provider but Ninja isn't. It wasn't Ninja's platform that failed. The infrastructure belongs to Mirus. Say you are hosting Microsoft Project Server for a client and your ISP's BGP goes south re-routing all your class "C"'s into outer space. From your customer's perspective it's your fault not the ISP and not Microsoft. You are the one providing an SLA on a service. It's up to you to either find a new ISP or work with the ISP to get the routing sorted out. Ninjatrader are like Microsoft in this instance. They are just the ISV.

Reply With Quote
 
(login for full post details)
  #481 (permalink)
 Sad Planet 
Mossel Bay-South Africa
 
Experience: Intermediate
Platform: Sierra - MetaTrader 5
Broker: ActivTrades - Amp/Rithmic
Trading: Futures and FX
 
Sad Planet's Avatar
 
Posts: 54 since Aug 2010
Thanks: 18 given, 37 received


NinjaTrader View Post
Following is our customer service advisory specific for Zen-Fire users.

NinjaTrader Advisory 22

When will Mirus users actually be able to use Rithmic?

Reply With Quote
 
(login for full post details)
  #482 (permalink)
 dnof 
san francisco, ca
 
Experience: Intermediate
Platform: NinjaTrader
 
Posts: 45 since Nov 2009
Thanks: 42 given, 27 received


kamicrazy View Post
Zenfire doesn't have their own service they just relabel someone else's service. So when they changed from Rithmic to BigTick that required changing the whole system.

From the NT Forum:

Originally Posted by NinjaTrader_Ray View Post
Rithmic was one component of Zen-Fire. It also included Mirus's proprietary network and risk tools.

Reply With Quote
The following user says Thank You to dnof for this post:
 
(login for full post details)
  #483 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009


dnof View Post
From the NT Forum:

Originally Posted by NinjaTrader_Ray View Post
Rithmic was one component of Zen-Fire. It also included Mirus's proprietary network and risk tools.


Mirus too a massive hit, and a bruising blow to the gut on this whole fiasco, especially because when talking to any broker / salesman, they can not log into any client account, let alone verify balance online (perhaps from the last statement printout of the prior business day)

so not only are their risk management functions (which were highly automated) offline,
but their ability to see customer accounts (at least in the times that I called and asked those direct questions), and
they have put at risk quite a bit of their business strategy...

I hope Elliot W. and Mirus come out of this with minimal loss of base and still pose an ongoing challenge to other retail FCM's in the industry

after all, they weren't one of the largest firms for nothing...

Reply With Quote
 
(login for full post details)
  #484 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,578 since May 2010
Thanks: 185 given, 2,458 received


Sad Planet View Post
When will Mirus users actually be able to use Rithmic?

I can't make an official statement to that yet but from what I am led to believe, in the next few days.

Follow me on Twitter Reply With Quote
The following 3 users say Thank You to NinjaTrader for this post:
 
(login for full post details)
  #485 (permalink)
 mattz   is a Vendor
 
 
mattz's Avatar
 
Posts: 2,489 since Sep 2010
Thanks: 2,427 given, 3,758 received

We have had Rithmic for years. We build our entire system around it, and if you want to test it just go to our site and you will receive demo credentials within seconds. We had customers with us for years, and all the testimonials we have received was due to the Rithmic support we provided.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Reply With Quote
The following 2 users say Thank You to mattz for this post:
 
(login for full post details)
  #486 (permalink)
kamicrazy
New Zealand
 
 
Posts: 72 since Jun 2011
Thanks: 2 given, 32 received


WolfieWolf View Post
Interestingly I was also a Cloud Service Provider but Ninja isn't. It wasn't Ninja's platform that failed. The infrastructure belongs to Mirus. Say you are hosting Microsoft Project Server for a client and your ISP's BGP goes south re-routing all your class "C"'s into outer space. From your customer's perspective it's your fault not the ISP and not Microsoft. You are the one providing an SLA on a service. It's up to you to either find a new ISP or work with the ISP to get the routing sorted out. Ninjatrader are like Microsoft in this instance. They are just the ISV.

I'll just leave this last comment and we can agree to disagree...

Changing backend trading systems should not be a big deal. The customer funds remain with the same clearing house. The customer's introducing broker remains the same. The customer can often use the same trading software.

Mirus still gets the business, customers remain happy. I cannot see how Ninja Trader loses out by doing this or even appears as biased.

Other vendors have made this suggestion... post #420 of this very thread is from MarketDelta and suggests this change in backend can be done.

Reply With Quote
 
(login for full post details)
  #487 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


kamicrazy View Post
I'll just leave this last comment and we can agree to disagree...

Changing backend trading systems should not be a big deal. The customer funds remain with the same clearing house. The customer's introducing broker remains the same. The customer can often use the same trading software.

Mirus still gets the business, customers remain happy. I cannot see how Ninja Trader loses out by doing this or even appears as biased.

Other vendors have made this suggestion... post #420 of this very thread is from MarketDelta and suggests this change in backend can be done.

Well we can agree on one thing, your handle. ;-)

Reply With Quote
The following 2 users say Thank You to WolfieWolf for this post:
 
(login for full post details)
  #488 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received

Cheers Ray ;-)

Reply With Quote
 
(login for full post details)
  #489 (permalink)
 timefreedom 
Indianapolis, IN USA
 
Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker: Several
Trading: ES CL ZB
 
Posts: 374 since Dec 2009
Thanks: 225 given, 380 received


kamicrazy View Post
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.

It would have probably saved Mirus+Zenfire customers a whole lot of hurt.

It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.

When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.

Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.

I don't think you should give NinjaTrader so much credit for their collusion.

If General Motors had told their customers the Edsel was not a good purchase, it would have saved their customers a whole lot of hurt. It makes no difference to me what Sierra Chart decides to support - I don't use that platform, and never will. I have used NinjaTrader for years and it consistently meets / exceeds my expectations. I do not use ZenFire, nor do I trade through Mirus. I do not consider it the responsibility of my trading platform provider to make me aware of potential alternatives. That is exclusively my responsibility. As for what @NinjaTrader deserves, based on their body of work and contributions both here and to the trading community in general, I'd say they deserve considerably more credit than I am able to provide.

Reply With Quote
The following 2 users say Thank You to timefreedom for this post:
 
(login for full post details)
  #490 (permalink)
jaytrades
New York, USA
 
 
Posts: 80 since Jun 2011
Thanks: 22 given, 82 received

I've seen people post blaming NT over at their support forum. I agreed with them & their venting. I didn't look much more to see if NT was shifting the blame, but It's taken me a lot of reading of this thread and searching to get an idea of wtf is going on, but I think I know now. This forum is all I've found on the subject, glad it's here.

If Rithmic will be the replacement for zen, it sounds like a good development. ...does that mean that Mirus also uses it for orders also? Or do they still have to add on their own functions to it like they did with zen? ...I'm just trying to get a handle on the time frame for this getting implemented.

Reply With Quote
The following user says Thank You to jaytrades for this post:
 
(login for full post details)
  #491 (permalink)
 Saroj 
Arcata, CA
 
Experience: Intermediate
Platform: NinjaTrader
Trading: index futures, oil
 
Saroj's Avatar
 
Posts: 486 since Jun 2009
Thanks: 232 given, 413 received


NinjaTrader View Post
I can't make an official statement to that yet but from what I am led to believe, in the next few days.

How can we tell from your "alternative data feeds post" which feeds also do order handling a la zenfire?

I'll tell you what I need from NT in this crisis: A chart that shows which FCM's and/or IB's that support which feeds and which order handling conduits and which also support the NT platform. I'm more or less committed to NT although if I have to use a separate platform to enter/manage orders a lot of the value of NT goes out the window for me.

I've spent the entire day researching all this and although a tad clearer about it, I'm still confused... why? because the information is confusing. Matt from Optimus touts Rithmic, but I see that NT says release 19 is required... so how has Optimus been using it for years? Others say how great IQFeed is, but it doesn't handle orders and Kinetick is better because it is essentially IQFeed but eliminates a layer of s/w at the API level... bunches of folks jumping from mirus to Amp, but personally I'm not crazy about the fact Amp acts as its own clearing house. I prefer separation of management when it comes to funds. Also Amp's recent past reputation is questionable and as far as I can tell the same guy runs both Amp Futures and Amp Clearing (Dan Culp). I see a post from Ray: "In this scenario, a user would connect to Kinetick for market data and establish a simultaneous connection to CQG. Two different physical connections to two different networks." but no indication of whether or not this occurs within NT or if one has to use a separate platform. Not the most helpful post. Then there is stuff to sort out about the costs of the feeds and whether or not one can get credits based on number of trades to cover the Kinetick feed costs... It is a very big and complex puzzle to sort out with zenfire gone and the FCM/IB world looking like a wolf in sheep's clothing (just check out the NFA fines reports in the link below... can't find many that appear in the least "clean").

I guess obfuscation helps the marketing effort, but I would really appreciate it if NT staff would pull the above together in a matrix/chart of some sort since they have access to all these components and presumably the details behind them. A few links to the regulatory databases would help too (like this: Case Information and BASIC Details Details]).

This is a time for NT to show leadership and help out a LOT of struggling customers... you can do this without sacrificing your valued neutrality by simply providing the information to help your customers make a considered choice.

Reply With Quote
The following 11 users say Thank You to Saroj for this post:
 
(login for full post details)
  #492 (permalink)
 mattz   is a Vendor
 
 
mattz's Avatar
 
Posts: 2,489 since Sep 2010
Thanks: 2,427 given, 3,758 received


Saroj View Post
Matt from Optimus touts Rithmic, but I see that NT says release 19 is required... so how has Optimus been using it for years?

We have used Rithmic with NinjaTrader along with the new releases it comes up with.
It has been a solid partnership for many years and very stable one.
We use Vision as our clearing firm who is a member of the CME Group.
You can always reach our to us directly if something is misunderstood..don't overwhelm yourself.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
Reply With Quote
 
(login for full post details)
  #493 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received

Hopefully this doesn't fall on deaf ears.

For a long time I traded exclusively with IB and TD/TOS. Getting into futures in the past year, I found these lacking in terms of speed of execution, fill, incomplete data etc. This is specifically why I opened an account with Mirus, after much research into RELIABLE and consistently performing brokers/providers. Prior to this debacle I don't think I could have found a negative word about them.

Fast forward to today, I cant think of any business situation I've been privy to that has been handled more poorly than this Zenfire self destruction. Mirus has utterly Camel-ed, sticking its head in the sand and hoping that no one notices. On the 30th/31st, it was all hours away from bliss supposedly. Now the phones go straight to voicemail, the boxes full of course, the emails unanswered, the few corporate emails that have been sent out are proven within hours to be false/incorrect, live chat offline, even their own Mirus Trader has been offline for a couple of days, this was supposed to be the backup to everything else.

Dorman seems to want to help, after contacting them today, but has so far not gotten back to me since 9am this morning. They said they would have a solution but that was unknown to them. Unfortunately due to where I live, Optimus is out of the question. I do have an AMP acct that was opened at the same time as Mirus, just never funded due to a number of negative press, combined with my own experience of poor service from them while opening the account and trying out a few platform demos. They didn't seem to have any time whatsoever for me, so that made up my mind to go with Mirus.

I'm a Multicharts user, and have been test driving a Sierra Chart demo and really like a few things about it. It seems that both of these will run on Rithmic.

So, my hope is that someone from Dorman will provide a reliable feed very shortly that supports both Multicharts and Sierra, then I'm a happy boy. If not, it's back to the drawing board.

Reply With Quote
The following 2 users say Thank You to Japhro for this post:
 
(login for full post details)
  #494 (permalink)
jaytrades
New York, USA
 
 
Posts: 80 since Jun 2011
Thanks: 22 given, 82 received

Answering my own question, I just re-read the NinjaTrader advisory #22 posted above and it does say, "order execution." So that is something promising. Also, "8 years," with NT. ...regarding Rithmic.

Another upgrade, but the actual procedure was smooth to v18, I won't need to do any more backups since the ones before it are current.

"Pending," ...nice, under the Mirus logo, let's hope that's where this is headed.

Reply With Quote
 
(login for full post details)
  #495 (permalink)
 ejtrader 
Portland, OR
 
Experience: Intermediate
Platform: Sierra Chart
Trading: ES
 
Posts: 269 since Jan 2011
Thanks: 327 given, 180 received

Wanted to clarify couple of things about this ( based on what I am familiar with ):

- MC/Rithmic - No historical tick data - only live data - irrespective of Broker

- Sierra/Rithmic - if rithmic is ONLY from optimus - you get historical tick data - if not - only live data

PS: No affiliation with Optimus. Just a satisfied user of Optimus.

Thanks


Japhro View Post

I'm a Multicharts user, and have been test driving a Sierra Chart demo and really like a few things about it. It seems that both of these will run on Rithmic.

So, my hope is that someone from Dorman will provide a reliable feed very shortly that supports both Multicharts and Sierra, then I'm a happy boy. If not, it's back to the drawing board.


Reply With Quote
The following 2 users say Thank You to ejtrader for this post:
 
(login for full post details)
  #496 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


Saroj View Post
looking like a wolf in sheep's clothing

No relation. I'm a Wolf in Wolf's clothing ;-)

Reply With Quote
 
(login for full post details)
  #497 (permalink)
 Saroj 
Arcata, CA
 
Experience: Intermediate
Platform: NinjaTrader
Trading: index futures, oil
 
Saroj's Avatar
 
Posts: 486 since Jun 2009
Thanks: 232 given, 413 received


NinjaTrader View Post
Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.

With all due respect, I have a very hard time understanding how an overloaded network could take down zenfire for nearly 3 days now. Please elaborate.

Reply With Quote
The following user says Thank You to Saroj for this post:
 
(login for full post details)
  #498 (permalink)
 Saroj 
Arcata, CA
 
Experience: Intermediate
Platform: NinjaTrader
Trading: index futures, oil
 
Saroj's Avatar
 
Posts: 486 since Jun 2009
Thanks: 232 given, 413 received


WolfieWolf View Post
No relation. I'm a Wolf in Wolf's clothing ;-)

very funny... so glad to laugh... so good to relieve the stress of all this.

Reply With Quote
The following user says Thank You to Saroj for this post:
 
(login for full post details)
  #499 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
Platform: Ninja
Broker: Optimus - Rithmic
Trading: GC
 
WolfieWolf's Avatar
 
Posts: 232 since Jul 2010
Thanks: 100 given, 269 received


Saroj View Post
very funny... so glad to laugh... so good to relieve the stress of all this.

All the better to cheer you up my dear.

Reply With Quote
 
(login for full post details)
  #500 (permalink)
 traderwerks 
Taipei Taiwan
 
Experience: Advanced
Platform: NinjaTrader
Broker: AMP Clearing
Trading: TW
 
Posts: 693 since Jun 2009
Thanks: 434 given, 464 received


NinjaTrader View Post
Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.

In Ray's defense, managing a fast network is not easy and Mirus may have gotten it wrong. When ZenFire started ( IIRC ) the networking was handled by 7 ticks. I don't know who handled their network after 7ticks was bought, but the 7ticks guys were pretty good.

Math. A gateway drug to reality.
Reply With Quote


futures io Trading Community Trading Reviews and Vendors Brokers > Zenfire no more?


Last Updated on July 5, 2014


Upcoming Webinars and Events
 

NinjaTrader Indicator Challenge!

Ongoing
 

Journal Challenge w/$1,800 in prizes!

April
     



Copyright © 2021 by futures io, s.a., Av Ricardo J. Alfaro, Century Tower, Panama, +507 833-9432, info@futures.io
All information is for educational use only and is not investment advice.
There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
no new posts