Kinetick is also an option - I've been using it for a long time with Mirus because I need expanded data. Never had a problem with them.
I never liked ZenFire anyway - had problems when I first tried it. So I don't think it's a big loss.
I apologize if someone covered this already - I looked through the thread to see if anyone has and didn't see anyone cover this... Shouldn't your sense of panic be at least tempered by the fact your stops are placed on the exchange? At least I hope they are on the exchange because I'm a Mirus customer and I don't even know that for certain. If the broker has them, then panic is in order but I thought I was told they were on the exchange. I was told that a few years ago so maybe I don't remember...
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
Posts: 798 since Oct 2009
we have an expression that doesn't translate so well, its called: "tongue in cheek". Loosely translated, its humor applied to a rather frustrating scenario and allows one to describe disgust without being crass, offensive, crude or common-man cursing. perhaps all those alternate words will help in the translation, in case English isn't your primary language, or you're not familiar with the terms, no offense intended.
simply put,
I don't think anyone can even get the platform to launch, because the receiving servers are offline also, as well as (just about) no one, can even use the platform for simulation trading of prior days data, let alone live trade with current data.
whatever the true reasons, all corporate parties involved are failing in a lack of continuous communication regarding status and projected corrections to the existing problems. with a customer base as affluent and educated as us sophisticated retail traders, to offend so many is dangerous because we simply communicate to others and collectively act as a group or individually arrive at similar conclusions, all leading to abandonment of the current platform and brokers and vendors involved, perhaps never to return.
That's correct, with Kinetick you'll only get a reliable data feed, but Zen-Fire ist still needed to execute your orders.
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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What happened is when my strategy open the position and then tried to set up the stop, but it crashed at that point due to connection issues. At the same time, according Murphy law, the email was supposed to warn me was not sent too.
By the way, I receive and email from Mirus saying my position is flatten.
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And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.
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Mirus's phone lines go to voicemail, of which all message boxes are full. No live support either. They haven't responded to emails either for 4-5 days. I'm sure that they are swamped due to these issues but this level of support (none) and lack of information is appalling. My last phone chat with their support was misleading as well, I asked the woman on the tech support line whether any other options for feeds were available, she bluntly said no. Now I find out through this forum that is not the case.
I have a terrible feeling that they are hiding something much worse now, because they are certainly acting like a company that is about to go under.
BTW I'm a new member and just purchased an elite membership. Thanks all for the helpful and informative posts. Cheers -
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- Zen-Fire infrastructure currently shut down, no one is able to connect or trade through it
- They will announce an alternate connection solution later today or tomorrow
- Mirus will communicate this to their clients and when I receive this information, I will post likely here and in the NinjaTrader support forum
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I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.
One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.
CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.
If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.
The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.
Best regards,
Trevor Harnett
MarketDelta
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Great, but how are we supposed to contact Mirus? I already told them last week that I want to switch feed, they said no problem but wait till next week. Now there´s no way to communicate with them...
This is the first time that I read about a solution.
I know that Mirus send out an email with alternatives but as you know, it takes time. Time that some traders do not have.
However, some traders need to pay NT, so MD will not solve their personal issue.
If you would know that we talk about a few days, then it will be okay I think.
Another solution, that I hope for, is getting CQG datafeed because as MarketDelta already mentioned it is almost similar to Zen-Fire. In addition I hope that it is easy to switch in NT.
I have contacted Dorman and they said that they WILL help me get going, using either this solution or something similar. I have been in contact with Anthony from MarketDelta in the past and he is extremely helpful and knowledgable.
To all those offering help and advice in this matter : much appreciated, thanks!
Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.
Appreciate u offering an alternative but the learning curve for another platform would be too much more to bare,
by broker do you mean my Mirus broker, i don't believe they answer the phone,
Does anyone know if Dorman deals direct with the public,
or tried to get up and running by using their platform direct given they have our accounts already?
Can someone in the US provide Dormans direct local number, we can't use the 1800 number internationally & they don't have any other listed on their site, also sent an email (no reply yet) i think everyone is busy signing new accounts!!!
cheers
"If you believe you CAN, OR believe you CAN'T, you're RIGHT!"
Did that, already communicating with rcg, but they want me to open a new account with them, then transfer funds. who knows how long that will take, if Mirus isn´t responding. Thought there would be an easier way as my Mirus account already is with rcg.
they are willing to give me same commissions as Mirus though...
Yes, just configure MarketDelta Charts to receive market data from MarketDelta Trader.
So the way it works is Trader is connected to CQG (the order routing system) and Charts is connected to Trader. It is no different than connecting Charts to say IQFeed or eSignal. Hope this helps!
If you have any questions about the products or services offered by MarketDelta, please send me a Private Message or use the futures.io "Ask Me Anything" thread.
Yes, I sent my request to RCG on Thursday and received an account statement from Vision Financial at 02:00 this morning showing the wire in. Ninja sales converted my license key from Zen-Fire to Vision in about 5 minutes after emailing them and Matt at Optimus is working hard to get me setup today.
Dorman offers Trading Technologies and Trading Technologies connects to Ninjatrader. I wonder if Dorman will let me connect to TT with a Mirus account, or if I have to move my funds over to a specific Dorman account. Maybe I should've opened directly with Dorman in the first place since they offer NT/Zenfire but also a range of other options (like CQG) in case I needed them.
I called Dorman just to ask if I could connect to TT with a Mirus account. The person I spoke with said "I believe so" and then transferred me to someone else and I left a voicemail message. When I get a reply I'll let you know. I just opened a new acccount with Mirus recently so my situation (time sensitivity) may be a bit different than others who have been trading with them for a while on a regular basis.
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Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
Posts: 798 since Oct 2009
@sam028
according to some movies, (like a certain episode of CBS's The Unit, when the FBI were involved and the Unit had priority, they were indirectly told their actions would be leaked to the news, and by them...), then the only way to make sure is to drop a dime,
call them out,
send a bolo (i.e. be on the look out for...),
clue them in,
...
who knows, this should never have been allowed to escalate from a business dispute over a competitive alternative to their service into a depravation of services and "quantifiable" loss of business as well as documented "trading losses due to system depravation".
There's an independent IB for Dorman that came out last night saying that there's a possible move:
"Due to this major issue that has affected all of us; Dorman is now working on offering data through CQG Continuum or Rithmic (confirmation pending). They will update me Tuesday morning on the status and how to convert all the clients over to the data provider they have decide to go with. Please do not do anything until you hear from me in regards to the data provider.
When I have official word on which provider Dorman will choose, I will send out another email with instructions on how to make the switch. Nothing will change on your NinjaTrader platform in regards to workspaces, indicators, systems, algos, ect. You will just convert your NinjaTrader license key to the data provider Dorman selects and create a new Account Connection."
Hi
I just received email (below) from zaner offering their services.
Zaner
Time-Tested Stability
Demand Rithmic And Obtain It Through Zaner
Zaner offers NinjaTrader powered by Rithmic. We facilitate trade routing, market data and risk management through Rithmic's highly redundant and reliable infrastructure. Traders receive access to real-time level 1 and level 2 market data and can take advantage of direct market access to all major U.S. markets.
•Real-time and Historical Data included
•Unfiltered Data
•No Monthly Inactivity Fees
•No Monthly Volume Requirements
•Milisecond Execution
•Trade from Charts
•Trade from DOM
•Trailing Targets
Call us at: 312-277-0050 to learn more or open an account here.
Sincerely,
Matthew Zaner
[Send to a Friend] [Share on Facebook] [Share on Twitter]
Futures, options and forex trading is speculative in nature and involves substantial risk of loss. These recommendations are a solicitation for entering into derivatives transactions. All known news and events have already been factored into the price of the underlying derivatives discussed. From time to time persons affiliated with Zaner, or its associated companies, may have positions in recommended and other derivatives.
Manage my Zaner subscriptions.
150 South Wacker Drive, Suite 2350 · Chicago, IL 60606 · Direct: 312-277-0050 Fax: 312-277-0150 · info@zaner.com
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
Posts: 798 since Oct 2009
I think just about everyone that they could email received similar email
so what do you think?, because
Mirus is down for the count on 3 reasons:
1) being associated with the failed Zenfire for both data, order routing and risk management
2) not communicating to their customer base, in a manner that the customers deem worthy, and not addressing the frustrations voiced on these and other threads and boards regarding the complete disgust with their customer experiences
3) having leaned too heavily upon automation to the extent that one loose nut unscrewed the whole sche-bang!
I can't believe anyone would still trust Mirus with a live account. Furthermore, I can't believe that anyone would seek a "solution" to continue trading with this outfit.
Some people (myself included) have been left with losses due to Mirus's negligence. I do believe it is negligence as they released faulty software and asked traders to continue trading with MirusTrader. I am sure this is one for the NFA to look at.
There is a deafening silence from Mirus. They have not given customers reassurance they will be compensated, and ignored phone calls and emails.
In my book, they are now completely untrustworthy.
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We are now able to offer trading through NinjaTrader by utilizing Continuum on Continuum. Even if you already have a NinjaTrader license key, you can utilize this technology to move from ZenFire to Continuum on Continuum. The Continuum costs for this are $10/month and $0.15 per contract traded, with the monthly cap at $395. The NinjaTrader license key is obtained directly from NinjaTrader stock, futures and forex charting software and online trading platform.. If you are a broker, you can monitor the risk on your accounts via Continuum Trader, which is $25/month. The caveats for Continuum are that you must utilize a 3rd party market data service provider, such as Kinetick or IQ Feed, and Continuum is not available for ICE products (US and Europe). The links for Kinetick and IQ Feed are below. The customer signs up directly with Kinetick or IQ Feed using their credit card. I know that Kinetick is $55/month with exchange fee waivers, I am not sure about IQ Feed. If you are interested in Continuum, Dorman needs the risk parameters for the Continuum setup and then we will send you the Continuum login information.
We are also working on a solution to provide NinjaTrader on Rithmic, but that has not been finalized yet. Below is additional information about the transition to Continuum, please contact me with any questions. Thank you again for your patience.
What is the Continuum solution? -> It is NinjaTrader connected to Continuum for order routing and Kinetick for market data
What is Kinetick? -> a 3rd party market data service marketed by NinjaTrader with direct connections to TelventDTN market data services
Any Caveats? -> only one, Continuum is not available for ICE products
Process to Convert to Continuum
- Client needs to send a note to sales@ninjatrader.com with a request to convert their NinjaTrader license to Continuum
o Clients just needs to close and restart NinjaTrader once their license has been converted for the change to take effect
- Client needs to request Continuum login credentials from their Dorman broker
- Client needs to purchase Kinetick market data for the markets they wish to trade (ICE excluded)
- Once the client has their Continuum and Kinetick login credentials, they need to following the instructions on this web page to create within NinjaTrader.
My contact at Mirus responded to my email within a decent amout of time today.
The title of this thread is appropriate. Zen is out and they are working on a replacement.
Also expect an update on this tomorrow from them.
I'm not going to say that I can't trust Mirus any more because of this, but it sure is surprising coming from IT where uptime was the big thing and an hour or 2 was big, a half day was huge, a full weekday, they boot us out and look for a new IT vendor and we train the new guys and give up our passords to the servers and all our documentation... so a week+ is pretty extreme.
I can say I have had no other issues in 3+ years with them. So I am giving them a few more days. I've stopped myself from trading for longer than that in order to regroup my psych anyway.
OTOH, RCG said I could start an account with them and transfer my exiting account over, but they have 2 other feeds I haven't yet researched but they do work with Ninja. I don't want to do that but I may have to if I still am stuck by Wed. next week.
Meanwhile, I can trade FX, which I totally suck at....
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The way it worked for me was I opened the new account with Optimus and they completed an account transfer form for me which they sent directly to RCG. So my suggestion would be to decide who you are moving to and talk to them about the best approach; they will have a procedure in place.
I can not speculate on what my fella competitors will offer, but, I have been with Rithmic from day one, and pray that it will not happen for obvious reasons.
I supported and build my entire discount operation around it (RITHMIC) and I am THE ONLY one who has build a mechanism for the demos to be received instantly, including NinjaTrader. We also understand the risk management behind it which makes helping customers in case they need immediate help.
Despite all the good words we receive from futures.io (formerly BMT) members including support and treatment of customers, we get ZERO acknowledgement from the platform institutes for our support. It is rather sad that a good player has to fall in order to be finally recognized for our efforts. It is what it is.
I remain committed to helping everyone who needs help with transfer and/or improving their trading.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
The following 4 users say Thank You to mattz for this post:
Also I'd like to thank you for the huge efforts to provide Rithmic + the very good historical backfill on SierraChart platform. This is the best setup I've ever seen before.
It's really unfair you have no full benefit from these setups, imo.
Scientia Libertas Prosperitas
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Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
Posts: 798 since Oct 2009
everyone looses, no one comes out of this unscathed
credibility is lost with Mirus
credibility is lost with Zenfilre, both at present and going fwd,
credibility is lost with Dorman Futures because no one seems to be handling anything, but there sure is a whole lot of activity going on....
phone calls to the Support departments and Sales teams go to voice mail and an eventual hang-up of the phone line...
foreign accounts loose trust in the credit worthiness of the Broker/FCM/platform/execution process...
actual trading losses from phantom positions, which have already happened and are documented....
opportunity losses from missing out on a DJIA +105.84 / S&P500 +11.11 day, since no trades were able to be placed...
expenses incurred with relocation of said funds through wires to / from said parties to new parties...
and so on and so on.,..
(makes you wonder)
where are the grown-ups?
(Hint: when meltdowns like this occur, its rarely by accident, and that's not a conspiracy)
You are fortunate. I have received no communications directly from Mirus at all. I contacted them at the end of December regarding the Ninja update to inquire why I wasn't receiving their communications all of a sudden. It took 3 days to respond and they referred me to an email reminder that I never got in the first place. I saw the notice that went out last night, on the Ninja support site. I contacted Mirus support, emailed my Mirus contact who initially set me up, tried calling the number in the email several times (couldn't get through), and emailed another Mirus contact from a friend of mine. Not a single response. I now have AMP/CQG demo running so at least I have charting, and am actively looking for a new datafeed/broker.
I think its exhaustion on the part of the staff's there at all firms envolved, its not just with Mirus
when I worked on Wall Street, we had military like precision drills for disaster recovery and protocols. Some 40% of the time we were in disaster drill mode, so when the inevitable happened, and it did, we were already prepared. Chicago, is NOT Wall Street, and evidently they have another attitude and business principle basis...
regarding AMP, read the threads on futures.io (formerly BMT) and the more / most recent one by one of their own...
you might be enlightened, but then again, isn't that why we all participate on these threads, and thank @BigMike for this website...
IMO if NinjaTrader came out when this whole shebang happened and told Mirus they would not support the API components in the new feed.
It would have probably saved Mirus+Zenfire customers a whole lot of hurt.
It would have been an easy transition to CTS T4 or CQG (24 hour turn around). Both of which have worked reliably for those Mirus customers who have transferred over from Zenfire.
When Sierra Chart decided not to support the new API components they informed their Mirus+Zenfire customers to switch to T4.
Has NinjaTrader informed you of that possibility? Why are they wasting your time (and money) being quiet about alternative options so you remain with Zenfire? Moving to T4 or CQG does not require changing brokers. It only changes the backend trading connection.
I don't think you should give NinjaTrader so much credit for their collusion.
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Your technical perspective is completely flawed. API components has absolutely nothing to do with the outage of the Zen-Fire network. The outage was a result of an overloaded network.
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Just throwing it out there but @NinjaTrader is the only party here who has been communicative and supportive throughout this whole thing. They have to support their data providers by writing to the API, that's just their responsibility as an ISV.
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They are doing what's right because they have a sense of duty and responsibility to their mutual clients. At least that's my take on it. I needed my license key migrated from zen-fire to Vision today and sales@ninja had it done for me in less than five minutes. How can anyone complain about customer support like that?
I am not well heeled enough to be a son of a wealthy backer or parent and own or sponsor or be a chief principle at a brokerage firm, and I respect those who have achieved that status, by whatever means legally done...
evidently, this type of stress test was not prepared and drilled into the ethos of the firms in question, other than NT, and as such we are all witness to the cracks in their corporate facades...
to their credit, I would guess that Mirus is throwing as much weight into fire fighting (finding either a solution to Zen or a replacement of Zen and restoration of their ability to manage risk over their customer accounts AND provide a viable execution platform services again) and not brush fire fighting (customer complaints and frustrations with lack of communication and unanswered emails, and rollover to voicemail phone lines)
Dude...think about what you'r suggesting. You are implying that @NinjaTrader should have done something biased. We can't expect them to take a position against one of their partners, can we? We have to take responsibility for ourselves. personally, as a former IT professional I knew that if it wasn't resolved by Jan 1 night session that it wasn't going to be a quick fix. So I bailed on Mirus and moved my account. As of today I'm up and running at Optimus. I maintain that Ninja actually have done all and more than could be expected of them given their political position.
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Yes I can deny that. It was a change in back end that caused the issue. API components did not cause the outage directly or indirectly. The API has no relevance on what has happened. I don't think I can be any clearer.
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I work in IT as well, doing cloud services of all things.
And in my experience if stuff doesn't work because of a partner/supplier issue and you are not getting a good response you move your customers to an alternative service.
Your customer is happy you dealt with the problem.
You save face and do a good job for the customer.
The only people who lose out are the idiots who stuff it up for themselves in the first place.
Just to be technically clear and back up Ray here:
The API is the published public interface that supplies the "contract" between the service and the consumers of the service. The API should not be fundamentally tied to the layers below as the main function of good API's to abstract the actual layers below.
From my understand the Zenfire API has remained in place, but the layers/components providing the data and execution below it were completely changed (Rithimic / others to BigTick).
Also when I refer to API component I am not talking about an API specification I am talking about integrating a 3rd party codebase into your application which essentially runs as a black box inside your app.
Zenfire doesn't have their own service they just relabel someone else's service. So when they changed from Rithmic to BigTick that required changing the whole system.
Interestingly I was also a Cloud Service Provider but Ninja isn't. It wasn't Ninja's platform that failed. The infrastructure belongs to Mirus. Say you are hosting Microsoft Project Server for a client and your ISP's BGP goes south re-routing all your class "C"'s into outer space. From your customer's perspective it's your fault not the ISP and not Microsoft. You are the one providing an SLA on a service. It's up to you to either find a new ISP or work with the ISP to get the routing sorted out. Ninjatrader are like Microsoft in this instance. They are just the ISV.
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
Posts: 798 since Oct 2009
Mirus too a massive hit, and a bruising blow to the gut on this whole fiasco, especially because when talking to any broker / salesman, they can not log into any client account, let alone verify balance online (perhaps from the last statement printout of the prior business day)
so not only are their risk management functions (which were highly automated) offline,
but their ability to see customer accounts (at least in the times that I called and asked those direct questions), and
they have put at risk quite a bit of their business strategy...
I hope Elliot W. and Mirus come out of this with minimal loss of base and still pose an ongoing challenge to other retail FCM's in the industry
after all, they weren't one of the largest firms for nothing...
We have had Rithmic for years. We build our entire system around it, and if you want to test it just go to our site and you will receive demo credentials within seconds. We had customers with us for years, and all the testimonials we have received
If you have an account there, please share your experiences.
was due to the Rithmic support we provided.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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I'll just leave this last comment and we can agree to disagree...
Changing backend trading systems should not be a big deal. The customer funds remain with the same clearing house. The customer's introducing broker remains the same. The customer can often use the same trading software.
Mirus still gets the business, customers remain happy. I cannot see how Ninja Trader loses out by doing this or even appears as biased.
Other vendors have made this suggestion... post #420 of this very thread is from MarketDelta and suggests this change in backend can be done.
If General Motors had told their customers the Edsel was not a good purchase, it would have saved their customers a whole lot of hurt. It makes no difference to me what Sierra Chart decides to support - I don't use that platform, and never will. I have used NinjaTrader for years and it consistently meets / exceeds my expectations. I do not use ZenFire, nor do I trade through Mirus. I do not consider it the responsibility of my trading platform provider to make me aware of potential alternatives. That is exclusively my responsibility. As for what @NinjaTrader deserves, based on their body of work and contributions both here and to the trading community in general, I'd say they deserve considerably more credit than I am able to provide.
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I've seen people post blaming NT over at their support forum. I agreed with them & their venting. I didn't look much more to see if NT was shifting the blame, but It's taken me a lot of reading of this thread and searching to get an idea of wtf is going on, but I think I know now. This forum is all I've found on the subject, glad it's here.
If Rithmic will be the replacement for zen, it sounds like a good development. ...does that mean that Mirus also uses it for orders also? Or do they still have to add on their own functions to it like they did with zen? ...I'm just trying to get a handle on the time frame for this getting implemented.
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How can we tell from your "alternative data feeds post" which feeds also do order handling a la zenfire?
I'll tell you what I need from NT in this crisis: A chart that shows which FCM's and/or IB's that support which feeds and which order handling conduits and which also support the NT platform. I'm more or less committed to NT although if I have to use a separate platform to enter/manage orders a lot of the value of NT goes out the window for me.
I've spent the entire day researching all this and although a tad clearer about it, I'm still confused... why? because the information is confusing. Matt from Optimus touts Rithmic, but I see that NT says release 19 is required... so how has Optimus been using it for years? Others say how great IQFeed is, but it doesn't handle orders and Kinetick is better because it is essentially IQFeed but eliminates a layer of s/w at the API level... bunches of folks jumping from mirus to Amp, but personally I'm not crazy about the fact Amp acts as its own clearing house. I prefer separation of management when it comes to funds. Also Amp's recent past reputation is questionable and as far as I can tell the same guy runs both Amp Futures and Amp Clearing (Dan Culp). I see a post from Ray: "In this scenario, a user would connect to Kinetick for market data and establish a simultaneous connection to CQG. Two different physical connections to two different networks." but no indication of whether or not this occurs within NT or if one has to use a separate platform. Not the most helpful post. Then there is stuff to sort out about the costs of the feeds and whether or not one can get credits based on number of trades to cover the Kinetick feed costs... It is a very big and complex puzzle to sort out with zenfire gone and the FCM/IB world looking like a wolf in sheep's clothing (just check out the NFA fines reports in the link below... can't find many that appear in the least "clean").
I guess obfuscation helps the marketing effort, but I would really appreciate it if NT staff would pull the above together in a matrix/chart of some sort since they have access to all these components and presumably the details behind them. A few links to the regulatory databases would help too (like this: Case Information and BASIC Details Details]).
This is a time for NT to show leadership and help out a LOT of struggling customers... you can do this without sacrificing your valued neutrality by simply providing the information to help your customers make a considered choice.
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We have used Rithmic with NinjaTrader along with the new releases it comes up with.
It has been a solid partnership for many years and very stable one.
We use Vision as our clearing firm who is a member of the CME Group.
You can always reach our to us directly if something is misunderstood..don't overwhelm yourself.
Matt
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For a long time I traded exclusively with IB and TD/TOS. Getting into futures in the past year, I found these lacking in terms of speed of execution, fill, incomplete data etc. This is specifically why I opened an account with Mirus, after much research into RELIABLE and consistently performing brokers/providers. Prior to this debacle I don't think I could have found a negative word about them.
Fast forward to today, I cant think of any business situation I've been privy to that has been handled more poorly than this Zenfire self destruction. Mirus has utterly Camel-ed, sticking its head in the sand and hoping that no one notices. On the 30th/31st, it was all hours away from bliss supposedly. Now the phones go straight to voicemail, the boxes full of course, the emails unanswered, the few corporate emails that have been sent out are proven within hours to be false/incorrect, live chat offline, even their own Mirus Trader has been offline for a couple of days, this was supposed to be the backup to everything else.
Dorman seems to want to help, after contacting them today, but has so far not gotten back to me since 9am this morning. They said they would have a solution but that was unknown to them. Unfortunately due to where I live, Optimus is out of the question. I do have an AMP acct that was opened at the same time as Mirus, just never funded due to a number of negative press, combined with my own experience of poor service from them while opening the account and trying out a few platform demos. They didn't seem to have any time whatsoever for me, so that made up my mind to go with Mirus.
I'm a Multicharts user, and have been test driving a Sierra Chart demo and really like a few things about it. It seems that both of these will run on Rithmic.
So, my hope is that someone from Dorman will provide a reliable feed very shortly that supports both Multicharts and Sierra, then I'm a happy boy. If not, it's back to the drawing board.
The following 2 users say Thank You to Japhro for this post:
Answering my own question, I just re-read the NinjaTrader advisory #22 posted above and it does say, "order execution." So that is something promising. Also, "8 years," with NT. ...regarding Rithmic.
Another upgrade, but the actual procedure was smooth to v18, I won't need to do any more backups since the ones before it are current.
"Pending," ...nice, under the Mirus logo, let's hope that's where this is headed.
In Ray's defense, managing a fast network is not easy and Mirus may have gotten it wrong. When ZenFire started ( IIRC ) the networking was handled by 7 ticks. I don't know who handled their network after 7ticks was bought, but the 7ticks guys were pretty good.
