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Zenfire no more?

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  #201 (permalink)
 Daytrader999 
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LOL...ZF connection for order submission re-established right on time at market close.

It could be too funny if it were not so sad...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #202 (permalink)
 echoeversky 
Puyallup, Washington State
 
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Daytrader999 View Post
LOL...ZF connection for order submission re-established right on time at market close.

It could be too funny if it were not so sad...

#winning!

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  #203 (permalink)
 WolfieWolf 
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if you think that's funny I got an email from Mirus support the other day telling me it was safe to trade ten minutes before the close with a reminder that the market would be closed the next day due to New Years.

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  #204 (permalink)
 Daytrader999 
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WolfieWolf View Post
if you think that's funny I got an email from Mirus support the other day telling me it was safe to trade ten minutes before the close with a reminder that the market would be closed the next day due to New Years.

Well, I understand...for me it's been very safe today as well because ZF protected me from taking one loser (and unfortunately 4 winners as well).

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #205 (permalink)
 WolfieWolf 
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oh is that what they are doing? they are just protecting us from taking losses. very kind.

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  #206 (permalink)
 Daytrader999 
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WolfieWolf View Post
oh is that what they are doing? they are just protecting us from taking losses. very kind.

LOL...yep, that's their long advertised new feature which made that 'update' to NT V18 necessary.

But I think we're getting 'slightly' OT now...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #207 (permalink)
 learning0101 
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howdy @Big Mike,
I realize you may be in a catch22 position, double edge sword, etc....
Have not seen or maybe did not look enough...
But,
was wondering if you have any feedback/comment on the recent debacle,
NT/Mirus/Zen-Fire(arrange it anyway you like)

Jealous of your ensuing adventure and wish you all the best.
For the dogs ck with your vet dude doggy valiums, sleeeeep and wake up in new home.
Take care and all the best!!

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  #208 (permalink)
 Daytrader999 
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Just received a 'sign of life' from Mirus, please judge for yourself, FWIW:



"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #209 (permalink)
 supermht 
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very nice, my connection is ok now

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  #210 (permalink)
 Daytrader999 
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supermht View Post
very nice, my connection is ok now

Well, price feed is ok. by now, order submission connection is not...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #211 (permalink)
 WolfieWolf 
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Actually you might find this funny. When I worked with the prop guys we were an NCM @ Eurex and occasionally we would lose connectivity to the exchange. On one occasion I rang the Eurex helpdesk and asked if they had a problem 10 minutes ago. The fellow on the other end paused and then said, "no we did not have any problems TEN minutes ago"... so I looked at the trace file and re-stated, "ok smarty pants 8 minutes and 58 seconds ago", "OH, well we might have had a SMALL problem 8 minutes and 58 seconds ago.... but you should not have noticed". Clearly we noticed or I wouldn't have been ringing the support desk... Is that German efficiency?

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  #212 (permalink)
 Daytrader999 
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@WolfieWolf:

So maybe you've talked to a trainee or something like that.

But seriously NO, of course that's not 'German efficiency', and the whole thing isn't funny at all after a couple(!) of days of so called 'technical issues'.

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #213 (permalink)
 traderwerks 
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WolfieWolf View Post
Actually you might find this funny. When I worked with the prop guys we were an NCM @ Eurex and occasionally we would lose connectivity to the exchange. On one occasion I rang the Eurex helpdesk and asked if they had a problem 10 minutes ago. The fellow on the other end paused and then said, "no we did not have any problems TEN minutes ago"... so I looked at the trace file and re-stated, "ok smarty pants 8 minutes and 58 seconds ago", "OH, well we might have had a SMALL problem 8 minutes and 58 seconds ago.... but you should not have noticed". Clearly we noticed or I wouldn't have been ringing the support desk... Is that German efficiency?

Eurex has been closed for trading Tue, Wed, and Thu of this week AND last week. IMHO, I think there are a lot of people who are on vacation who work at Eurex who could fix any problems.

Math. A gateway drug to reality.
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  #214 (permalink)
 WolfieWolf 
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Daytrader999 View Post
@WolfieWolf:

So maybe you've talked to a trainee or something like that.

But seriously NO, of course that's not 'German efficiency', and the whole thing isn't funny at all after a couple(!) of days of so called 'technical issues'.

I was just trying to lighten things up around here... I love Germans, I used to do weekly Stammtisch with my German friends in London.

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  #215 (permalink)
 Daytrader999 
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WolfieWolf View Post
I was just trying to lighten things up around here... I love Germans, I used to do weekly Stammtisch with my German friends in London.

No offense, all good here.

I'm just expressing my anger about this incredible ignorance of so many retail traders...and you mentioned this in another post a few pages above as well.

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #216 (permalink)
 WolfieWolf 
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Daytrader999 View Post
No offense, all good here.

I'm just expressing my anger about this incredible ignorance of so many retail traders...and you mentioned this in another post a few pages above as well.

Sorry I don't understand? What ignorance? Mentioned which? (Sorry I'm not the smartest Wolf on the forum, there are actually much smarter wolves on here)...

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  #217 (permalink)
 steve2222 
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Daytrader999 View Post
Just received a 'sign of life' from Mirus, please judge for yourself, FWIW:


Glad they communicate with you.

Three hours later and I still do not have this communication you received.

EDIT: received 10.57pm ET

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  #218 (permalink)
 aleks25 
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Hello Also experienced problems connecting to the zen-Fire I started trading in real life a few days ago and I had a great disappointment zen-fire Honestly, I is even FOREX kitchens have not seen.)) 30, December 31, January 2, fairly long trip. Today, January 3 I saw it:

The spectacle is not for the faint of heart. Well, that Mirus has mirustrader Web. Everything turned out ok. But not a pleasant feeling. I do not know what to do next.
Traders, sorry for my english

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  #219 (permalink)
 Bogan 
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Trader55 View Post
Does anyone know if this is a Mirus issue or all brokers using ZF? I was looking at another broker, but they also list ZF as their data feed.

All ZF brokers for sure.

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  #220 (permalink)
 Daytrader999 
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WolfieWolf View Post
Sorry I don't understand? What ignorance? Mentioned which? (Sorry I'm not the smartest Wolf on the forum, there are actually much smarter wolves on here)...

Well, at least you're one of the smartest wolves around here for sure.

Perhaps my rantings might have been a bit misleading, actually I was referring to these posts a few pages above where you expressed your opinion about the entire situation much more clearly than I did:




"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #221 (permalink)
 calojn 
Aarhus, Denmark
 
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FWIW - yesterday - out of pure boredom - I started 'sniffing' my network connection using wireshark, to figure out what server I got my zenfire data feed from. So, I got an IP (199.30.196.16) which translates to tc.20c.com. A real page, where you can enter a user-name and a password as the only thing you can do. I didn't give it much attention at the time, but during the night, I lay sleepless over this zenfire thing, and came to wonder about that page. Could I log in using my trading account credentials?
To my big surprise that worked! And to my even bigger surprise, I found a completely functional trading system, with access to my trading account at Dormans, charts, DOM... everything.

Now - the big question is; when NT looses connection to zenfire, does that also apply to that page? Because apparently, I get my data from that IP. I havent lost connection today YET - but I'm sure that I will. This could act as the backup that I have missed for so long. If I'm right that is...

[EDIT]
Just got the answer to my own question. Lost connection (the first today) to zenfire at 11:46 EST, but the above mentioned page is still updating, with no connection loss as far as I can tell. And I still seems to have live access to my trading account at Dorman Trading. Also - 150 pings to the IP with no package loss, gives me a latency of 140 ms, so the IP is still responding.
[/EDIT]

Anyone of you know what I'm logged on to? Because google don't give you much information. And I have no idea what it is...

[EDIT]
Now I know that it's a Mirus Trader page, thanks to perryg, but I still don't know why I can connect. As far as I can tell, Dorman Trading don't link to this particular page anywhere from their web site.
But - hey - something still works...;-)
[/EDIT]

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  #222 (permalink)
 perryg 
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calojn View Post
FWIW - yesterday - out of pure boredom - I started 'sniffing' my network connection using wireshark, to figure out what server I got my zenfire data feed from. So, I got an IP (199.30.196.16) which translates to tc.20c.com. A real page, where you can enter a user-name and a password as the only thing you can do. I didn't give it much attention at the time, but during the night, I lay sleepless over this zenfire thing, and came to wonder about that page. Could I log in using my trading account credentials?
To my big surprise that worked! And to my even bigger surprise, I found a completely functional trading system, with access to my trading account at Dormans, charts, DOM... everything.

Now - the big question is; when NT looses connection to zenfire, does that also apply to that page? Because apparently, I get my data from that IP. I havent lost connection today YET - but I'm sure that I will. This could act as the backup that I have missed for so long. If I'm right that is...

Anyone of you know what I'm logged on to? Because google don't give you much information. And I have no idea what it is...

That IP address is Mirus Trader. If you go to https://trader.mirusfutures.com/login/ and login you will get the very same info.

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  #223 (permalink)
 calojn 
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perryg View Post
That IP address is Mirus Trader. If you go to https://trader.mirusfutures.com/login/ and login you will get the very same info.

Wow. I can log on to that one too. I'm using Dorman Trading. Have never been with Mirus. That must be some kind of independent 'more zenfire related' page, that everyone using zenfire can access, regardless of broker.
What do you know - I'm getting wiser every day...

Thanks for letting me know perryg.

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  #224 (permalink)
 merler 
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I just talked to the Mirus Trade Desk. I was told " ... the platform is down. Stay away! Don't trade. We will fix the problems until Sunday night."

Here's why I called for support:
When the ZF connection went down yesterday I switched over to Mirus (Web-) Trader.
Since everything looked good I placed an order for 2 6E contracts on the long side. When MirusTrader showed a decent win I exited the position. Before logging off from WebTrader I double checked that no positions were open and made a screen capture for my documentation.
When I started Ninja with ZF this morning, I did not see any open positions as well. However, after reviewing my Dorman account statement I figured out, that there's something wrong since overnight margins were listed. Hence, I called the Mirus Trade Desk and I was told that I am 2 contracts short on the 6E. Unfortunately nobody could tell whether this position has generated a profit or loss (I still don't know yet). Since I had no control over this trade I asked the help desk to close the position. The same second this was done, I saw an open position with 2 6E contracts on the long side. Nevertheless I was told by the help desk that I am flat and I should not care about this. During the course of the day this "phantom position" changed from long to short. At this time I called the Mirus Trade Desk a second time and was reassured that I am flat.
Long story short, the above mentioned buy order submitted through Mirus(Web-)Trader did not make it to the exchange. But the close (sell) did.
So, be warned. At present MirusTrader may fail in a very obscure way. It shows and lets you manage trades that are simply not there.

Reinhard

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  #225 (permalink)
 CapitaineNemo 
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merler View Post
I just talked to the Mirus Trade Desk. I was told " ... We will fix the problems until Sunday night."

Reinhard

That is not going to happen. Wishfull thinking!

Given the level of the problems you encountered, theres is no way their platform is going to execute orders faithfully and smoothly on Monday. I have still to hear anything back from NT about the ZenFire bug that executed a BuyOrder Limit Order as if it was a Market Sell Order; After identifying the bug as beeing ZenFire, they told me they would contact me when hearing bak from ZenFire. So that one is not solved yet either.

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  #226 (permalink)
 Cloudy 
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liquidcci View Post
I used zenfire for many years until a few years ago switched to Rithmic via Optimus because of disconnects I was getting during trading hours with zenfire. . Rithmic has been an excellent feed and rarely had any issues. Should be considered by anyone marooned by the zenfire situation.

I remember reading here on an older broker thread that Rithmic is the underlying feed that Zenfire repackages. Or something like that.
Reminds me of Market Delta Charts, where IRT is the actual underlying platform/software/tech, minus the footprint features.

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  #227 (permalink)
 Brutus 
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for a few minutes the data was running about 45 seconds behind QCG data feed after the Crude inventories number.

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  #228 (permalink)
 tderrick 
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Cloudy View Post
I remember reading here on an older broker thread that Rithmic is the underlying feed that Zenfire repackages. Or something like that.
Reminds me of Market Delta Charts, where IRT is the actual underlying platform/software/tech, minus the footprint features.


That is exactly the problem. Zen went their own way without Rithmic. That's when the supernova occurred


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  #229 (permalink)
 dsherman 
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If I were wagering, I would bet that Zenfire is no more and what we are actually connecting to is a renamed BigTick system.
Anyway, I have an account with Mirus (using Zenfire) and an account with Optimus using Vision.

When the changes were announced, I started using Vision exclusively for live trading. My server that connects to Zenfire is disconnecting on a regular basis and I dare not trade on that until it is fixed.

I did run in to an issue (that cost me several thousand) with the Vision connection from NinjaTrader that I was not having when connecting to Zenfire. I have always had a chart running a strategy in SIM and a second chart running a strategy live. What was happening is that stop loss orders that where generated in the SIM chart were actually getting executed live if the stop was hit. The only way I noticed this was that I would have positions that were not generated from the strategy that was running live. The log indicated the position originated from "external". This never happened when I was connecting through Zenfire.
Has anyone else seen this?

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  #230 (permalink)
 slickiam 
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in this case we can see not an issue with the hardware or the software on the server side

it's all about the way the project (BigTick) has been released

the project was planned since 2009 and was tested during 2013

so there is a vacuum between the project management and the development team

imho

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  #231 (permalink)
 liquidcci 
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If it was me and I was still on zenfire I would have to go to a different feed. Just reading through these posts even if they resolve some of the immediate issues can the feed be trusted? It can take time to work kinks out on anything new or in this case essentially reconfigured without rithmic. It will have to be time tested imo to determine if reliable. There are a lot of ways to lose money in trading and feed issues is not a way I want to lose. Open orders that you do not know are open is about as terrifying of a scenario as I can imagine as a trader.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #232 (permalink)
 tderrick 
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slickiam View Post
in this case we can see not an issue with the hardware or the software on the server side

it's all about the way the project (BigTick) has been released

the project was planned since 2009 and was tested during 2013

so there is a vacuum between the project management and the development team

imho


So it appears the consensus is Zen = BigTick or, The Zen trademark purchased / acquired by Mirus and repackaged?


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  #233 (permalink)
 slickiam 
Tomsk, Russia
 
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tderrick View Post
So it appears the consensus is Zen = BigTick or, The Zen trademark purchased / acquired by Mirus and repackaged?

Look at the "Listed Principals"

Mirus

BigTick

Scientia Libertas Prosperitas
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  #234 (permalink)
 aleks25 
russia
 
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Traders trading in NT7/Zen Fire. You displayed PNL and is there a possibility to open orders?

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 slickiam 
Tomsk, Russia
 
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tderrick View Post
So it appears the consensus is Zen = BigTick or, The Zen trademark purchased / acquired by Mirus and repackaged?

Also look at Doing Business As

BigWeels


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 MeanBean 
portland/oregon
 
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Is their any liability on the part of Mirus for so many traders losing money? After reading through the posts it does appear to be at-least partial negligence with so little communication coming from a broker that has clients losing money because their clients are unaware of the status of their data feed.

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  #237 (permalink)
 tderrick 
Nashville, Tennessee
 
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slickiam View Post
Also look at Doing Business As

BigWeels



Well, that makes it all quite clear


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  #238 (permalink)
 superpete 
Montreal, Quebec
 
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What the hell does this all mean?
Ninja now says I have zero dollars in my account...
Is this all a game?

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 WolfieWolf 
Charlottetown, Prince Edward Island
 
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superpete View Post
What the hell does this all mean?
Ninja now says I have zero dollars in my account...
Is this all a game?

Login to your RCG or Dorman portal to verify your account ballance. I wouldn't expect the Mirus backend to be giving anyone accurate results at the moment. Personally I would be very happy to see a zero balance on my Mirus account right now as I've signed the transfer papers to Optimus. You may consider migrating as well.

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  #240 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
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WolfieWolf View Post
Login to your RCG or Dorman portal to verify your account ballance. I wouldn't expect the Mirus backend to be giving anyone accurate results at the moment. Personally I would be very happy to see a zero balance on my Mirus account right now as I've signed the transfer papers to Optimus. You may consider migrating as well.

This behavior from Mirus is unacceptable. I have send them 2 emails and I have no response back then they send an email to all the clients with this statement:
As a reminder, the potential does remain for delays in market data for both Eurex and ICE. ZenFire expects that these delays will be significantly reduced by Sunday, January 5th.
So for what I have understand on Monday there data that you get from them will be delayed!

I have reed all over here and on Ninjatrader forum that clients where filled and closed there positions and on the next day they had a margin call because there closed position was indeed not closed but still open!

I have transferred my trading account. Was expecting to be trading on 6 January after 2 weeks of vacation but now it will be in the end of the week when my transference is complete.

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 tderrick 
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superpete View Post
What the hell does this all mean?
Ninja now says I have zero dollars in my account...
Is this all a game?


I thought I heard that if you place an order far away from PA ( so you won't get filled - You must not
trade under these conditions) that the account amount will magically appear...

That may have been a few incarnations ago...

I'm sure your money is fine. Everything else is not, it seems


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  #242 (permalink)
 tradersimon 
London
 
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It would be nice if Mirus could give us an update on the situation before Frankfurt opens tomorrow morning.

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  #243 (permalink)
 tderrick 
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tradersimon View Post
It would be nice if Mirus could give us an update on the situation before Frankfurt opens tomorrow morning.

I hate to be a pessimist, but from the wide range of problems I have heard about, I would not trust the
feed / order processing for a few weeks.

If you must trade to earn a living, keep the account in place and open up another tomorrow first thing.
It's not such a bad idea to have multi brokers anyway...

$.02


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  #244 (permalink)
 merler 
Vienna Austria
 
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dsherman View Post
If I were wagering, I would bet that Zenfire is no more and what we are actually connecting to is a renamed BigTick system.

It would be unfair to bet on this. Here is what my Zen-Fire logs are telling me since Dec 27th.
"2013-12-27 10:25:58.689074 [BigTick.Session] trade date: 12/27/2013".

Reinhard

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  #245 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
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tderrick View Post
I thought I heard that if you place an order far away from PA ( so you won't get filled - You must not
trade under these conditions) that the account amount will magically appear...

That may have been a few incarnations ago...

I'm sure your money is fine. Everything else is not, it seems

That worked for me recently when my account was "blank" not showing zero dollars. There may be a difference.

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  #246 (permalink)
 Nyati 
Boston, Massachusetts
 
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If anyone at Mirus is reading this thread, I would suggest they get alternative feed up and running asap. Counting on a miraculous fix "by Sunday" to the numerous problems with BigTick is asking for too much at this point imho.

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  #247 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
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Update 3:46 PM Mountain Time:

Following is a copy of an email sent by Mirus Futures regarding the Zen-Fire system update.



Dear Traders,

ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th.

Although not expected, instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including, but not limited to, NinjaTrader. Should you experience an interruption, MirusTrader remains available to all ZenFire users and serves as an alternative platform to check your positions and manage your account. You can login with your ZenFire username and password to launch MirusTrader.

Significant progress has been made to restore connectivity following the service interruptions you have experienced over the past week.

On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening.

On Wednesday, January 1st, additional software upgrades were made by ZenFire to further expand risk management capabilities. This update uncovered a previously unknown bug which added tens of thousands of calculations per second to the system. This excessive system strain triggered a partial outage on Thursday, January 2nd, which disrupted API gateways causing the disconnects on NinjaTrader and other API platforms that many of you experienced.

Traders were still able to connect and manage their positions through MirusTrader as this gateway was less impacted, however many clients were unaware of this new capability. The calculation processes that initiated the excessive system strain have been significantly reduced and connectivity through these API gateways has stabilized.

Please be aware that delays are still being reported in market data for Eurex and ICE. ZenFire expects these delays to be further reduced in coming days, but has halted order execution in the interim to ensure these markets are not traded on delayed prices. Mirus clients with active positions have been enabled for order execution and have the ability to manage their positions in both NinjaTrader or MirusTrader.

The ZenFire team continues to work to fully restore performance and additional system maintenance can be expected in the coming days during off market hours. During these periods, traders may be unable to connect to ZenFire or access MirusTrader for short periods of time.

Thank you again for your continued patience as these issues are being resolved.

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  #248 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
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A hardware problem caused an outage yet now that it has been replaced redundancy has been restored? Where was the redundancy when the hardware failed in the first place. Do they think we're stupid? I'm sorry but this is such BS. Oh and they found a bug again proving that we were all beta testers.

/W


jsengxx2 View Post
Update 3:46 PM Mountain Time:

Following is a copy of an email sent by Mirus Futures regarding the Zen-Fire system update.



Dear Traders,

ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th.

Although not expected, instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including, but not limited to, NinjaTrader. Should you experience an interruption, MirusTrader remains available to all ZenFire users and serves as an alternative platform to check your positions and manage your account. You can login with your ZenFire username and password to launch MirusTrader.

Significant progress has been made to restore connectivity following the service interruptions you have experienced over the past week.

On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening.

On Wednesday, January 1st, additional software upgrades were made by ZenFire to further expand risk management capabilities. This update uncovered a previously unknown bug which added tens of thousands of calculations per second to the system. This excessive system strain triggered a partial outage on Thursday, January 2nd, which disrupted API gateways causing the disconnects on NinjaTrader and other API platforms that many of you experienced.

Traders were still able to connect and manage their positions through MirusTrader as this gateway was less impacted, however many clients were unaware of this new capability. The calculation processes that initiated the excessive system strain have been significantly reduced and connectivity through these API gateways has stabilized.

Please be aware that delays are still being reported in market data for Eurex and ICE. ZenFire expects these delays to be further reduced in coming days, but has halted order execution in the interim to ensure these markets are not traded on delayed prices. Mirus clients with active positions have been enabled for order execution and have the ability to manage their positions in both NinjaTrader or MirusTrader.

The ZenFire team continues to work to fully restore performance and additional system maintenance can be expected in the coming days during off market hours. During these periods, traders may be unable to connect to ZenFire or access MirusTrader for short periods of time.

Thank you again for your continued patience as these issues are being resolved.


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  #249 (permalink)
 DarkPoolTrading 
PTA, Gauteng
 
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tderrick View Post
I hate to be a pessimist, but from the wide range of problems I have heard about, I would not trust the
feed / order processing for a few weeks.

If you must trade to earn a living, keep the account in place and open up another tomorrow first thing.
It's not such a bad idea to have multi brokers anyway...

$.02

Agreed, if I was a Mirus/Zenfire client I would certainly not entertain trying to trade today, or any time over the next week or two. As a result, I would have likely moved brokers because:

A: I refuse to be used for public beta testing
B: I would not trust a company who sends out something like this: "On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening."
As @WolfieWolf mentioned, where was the redundancy in the first place?
C: There are enough challenges trading without having to worry about stuff like this

Diversification is the only free lunch
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  #250 (permalink)
 tradersimon 
London
 
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Hardware fault? What a joke!

I thought the benefits of Zenfire were a "ROBUST, MANAGED INFRASTRUCTURE" as quoted on their webpage.

Maybe time to start a new thread with alternatives to Mirus/Zenfire.

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 westmalle 
Eindhoven The Netherlands
 
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Mirus will hold today a webinar on NinjaTrader/MirusTrader and the Bigtick concept (I was re-directed to this webinar by Mirus support after I asked for more details on Bigtick).
Well, I hope they are able to show us Bigtick working live during the webinar today......

I am disappointed that the hardware back-up of ZenFire did not work and I hope Mirus/ZenFire/Bigtick can convince us that this will never happen again in the future.

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  #252 (permalink)
 Balanar 
Germany
 
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FDAX 03-14 volume is a bit low, isn't it?

1m candles with less than 100 contracts?

I guess this is not correct?

Can anybody confirm that?

Thank you.

EDIT: FDAX 03-14 is 11!! minutes delayed...what a joke!

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  #253 (permalink)
 dnof 
san francisco, ca
 
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tradersimon View Post
Hardware fault? What a joke!

I thought the benefits of Zenfire were a "ROBUST, MANAGED INFRASTRUCTURE" as quoted on their webpage.

Maybe time to start a new thread with alternatives to Mirus/Zenfire.


Remember this is new BigTick/Zenfire, not the Rimthic based ZenFire we have been used to. So any old marketing/reputation no longer applies and needs to be earned back over time. ZenFires original reputation also took time to build, and there was also rocky periods as well as many on here will recall.

I think that the challenge for Mirus is that they are moving from a pure brokerage to be the broker and technology provider - quick different businesses. Good luck to them and hope it works, I just don't have the 6 months of stabilization period required to get there.

BTW - I have moved to brokers on Friday and hope to back operational later this week.

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  #254 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
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From the ninjatrader forum you can reed that the Eurex is still having problems and there are still some connection problems.

For me it is just over, I hope I can trade the last couple of days of the week white a new broker.

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  #255 (permalink)
 Balanar 
Germany
 
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jsengxx2 View Post
From the ninjatrader forum you can reed that the Eurex is still having problems and there are still some connection problems.

For me it is just over, I hope I can trade the last couple of days of the week white a new broker.

Yes you are right.

Did not read their statement about EUREX status.

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  #256 (permalink)
 Balanar 
Germany
 
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@mirusfutures

You talk about a stable connection? Really?

This is a joke!

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  #257 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
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And the problem continues! No connection!

Was thinking about sim trading today until my new account is setup but even for sim trading this system is not good!

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  #258 (permalink)
 Balanar 
Germany
 
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Send your mails directly to the CEO.

Maybe that helps.

https://ninjatrader.com/

eliotw@mirusfutures.com

pjs@mirusfutures.com

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  #259 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
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Balanar View Post
Send your mails directly to the CEO.

Maybe that helps.

https://ninjatrader.com/

eliotw@mirusfutures.com

pjs@mirusfutures.com

IŽam transferring my account, just waiting for fund to get to the other account.

I have send them 2 emails last week and until today I havenŽt get any response back from them so I do not expect that they will answer them now. Mirus has got a red card from me! I do not wanŽt to have any thing to do with them any more.

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  #260 (permalink)
 puma 
zurich
 
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New week - new disconnects

I loose connection in Ninjatrader to zenfire in 30 second intervals now.

on - off - on - off ...

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  #261 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
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puma View Post
New week - new disconnects

I loose connection in Ninjatrader to zenfire in 30 second intervals now.

on - off - on - off ...

Then you are lucky, I cannot connect to zen-fire.

I think Mirus is not going to survive.

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  #262 (permalink)
 puma 
zurich
 
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this Eurex argument is nonsense to me.

How does Ninjatrader know if Eurex is used ?
I have a blank Ninja-Workspace, nothing is running and I have these disconnects.

Also with a CME-only workspace (only good ol American) the same disconnects.

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  #263 (permalink)
 Brutus 
Adelaide Australia
 
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jsengxx2 View Post
Then you are lucky, I cannot connect to zen-fire.

I think Mirus is not going to survive.

So far its been fine for the last couple of hours


ZenFire Status Update:
January 5th, 2014 - 4:45 pm CT (5:45 pm ET)

Dear Traders,

ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th.

Although not expected, instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including, but not limited to, NinjaTrader. Should you experience an interruption, MirusTrader remains available to all ZenFire users and serves as an alternative platform to check your positions and manage your account. You can login with your ZenFire username and password to launch MirusTrader.

Significant progress has been made to restore connectivity following the service interruptions you have experienced over the past week.

On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening.

On Wednesday, January 1st, additional software upgrades were made by ZenFire to further expand risk management capabilities. This update uncovered a previously unknown bug which added tens of thousands of calculations per second to the system. This excessive system strain triggered a partial outage on Thursday, January 2nd, which disrupted API gateways causing the disconnects on NinjaTrader and other API platforms that many of you experienced.

Traders were still able to connect and manage their positions through MirusTrader as this gateway was less impacted, however many clients were unaware of this new capability. The calculation processes that initiated the excessive system strain have been significantly reduced and connectivity through these API gateways has stabilized.

Please be aware that delays are still being reported in market data for Eurex and ICE. ZenFire expects these delays to be further reduced in coming days, but has halted order execution in the interim to ensure these markets are not traded on delayed prices. Mirus clients with active positions have been enabled for order execution and have the ability to manage their positions in both NinjaTrader or MirusTrader.

The ZenFire team continues to work to fully restore performance and additional system maintenance can be expected in the coming days during off market hours. During these periods, traders may be unable to connect to ZenFire or access MirusTrader for short periods of time.

Thank you again for your continued patience as these issues are being resolved.

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  #264 (permalink)
 tradersimon 
London
 
Experience: Advanced
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Close, but not above a fast food restaurant...

https://www.google.co.uk/maps/preview#!data=!1m8!1m3!1d3!2d-87.634952!3d41.892387!2m2!1f179.76!2f88.53!4f90!2m9!1e1!2m4!1sC0ArER0WTaLWGqdVI7OKYQ!2e0!9m1!6sWest+Ohio+Street!5m2!1sC0ArER0WTaLWGqdVI7OKYQ!2e0&fid=5

On the plus side, I haven't had any disconnections this morning, but it's been a royal pain in the butt not being able to trade Bund.

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  #265 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
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Posts: 343 since Sep 2011

My connection is back after 3 hours

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  #266 (permalink)
 Happy Rick 
Charlotte NC
 
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Just got connection Mirus Zenfire.

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  #267 (permalink)
 puma 
zurich
 
Experience: Advanced
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ok, now for an hour or so

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  #268 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
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Posts: 27 since Apr 2012
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Keep getting timeouts placing orders on ES.

Trading is hard enough without this kind of rubbish.

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  #269 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
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Posts: 798 since Oct 2009


tradersimon View Post
Keep getting timeouts placing orders on ES.

Trading is hard enough without this kind of rubbish.

@tradersimon

I am almost certain, you meant another word,
you were just being polite!

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  #270 (permalink)
 neko333 
Hawaii
 
Experience: None
Platform: NinjaTrader
Broker: CQG
Trading: GC, CL, NG
 
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tradersimon View Post
Keep getting timeouts placing orders on ES.

Trading is hard enough without this kind of rubbish.

Getting the timeout here as well but even worse they are randomly filling minutes later and can't be closed. Costing me $$ with no options. Emergency Trade Desk does not answer. Any order placed even if canceled getting filled minutes after although no order exists. This is out of control.

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  #271 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
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Posts: 798 since Oct 2009

@NinjaTrader

Ray,

so, this problem with the volume, total volume and cumulative volume fields no longer comes from Zen or the data provider, but from the aggregator?,

how complicated is that to continue to provide?, what changed so badly or radically, that its not working?, especially on the MA?

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  #272 (permalink)
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kronie View Post
@NinjaTrader

Ray,

so, this problem with the volume, total volume and cumulative volume fields no longer comes from Zen or the data provider, but from the aggregator?,

how complicated is that to continue to provide?, what changed so badly or radically, that its not working?, especially on the MA?

I can't answer those questions since I don't have domain expertise in this area. From my vantage point, DailyVolume is simply a pass through value that we receive from the broker or market data provider. If NinjaTrader receives it, it is passed through if not, nothing is passed through.

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  #273 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
Trading: cl
 
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Posts: 17 since Jan 2013
Thanks: 10 given, 11 received

I was on all night, but at 9:48 - connection lost. Apparently, not fixed. Can't believe it's a volume thing this morning..

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  #274 (permalink)
 Happy Rick 
Charlotte NC
 
Experience: Beginner
Platform: NinjaTrader
Broker: Ninja Trader Broker CQG
Trading: ES YM CL TF NQ
 
Posts: 404 since Jul 2011
Thanks: 1,001 given, 1,356 received

Just lost connection, going to make a change today. Best investment yet in my learning curve is the forum. Thanks everyone for your input on this zenfire problem!

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  #275 (permalink)
 Tiger45 
San Diego, CA, USA
 
Experience: Intermediate
Platform: Sierra Chart
Trading: CL, ES
 
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Posts: 309 since Sep 2010
Thanks: 203 given, 422 received

Just lost my connection, too - again.

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  #276 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
Trading: 6e
 
Posts: 343 since Sep 2011

Connection last!

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  #277 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
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and down again - lost zenfire connection again

(I think I switch to futures.io (formerly BMT) chat box for the "connection-lost-posts" )

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  #278 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
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Posts: 396 since Jan 2013
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Loss here as well.

Unfortunately I have orders in the market.

I cannot even login to MirusTrader.

Good job Mirus!

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  #279 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
Trading: cl
 
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Connection last!

Good one!! Here too.

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  #280 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

Officially getting rid of Mirus. The last straw.

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  #281 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

Confirm that I can't log in to MirusTrader either. Both accounts.

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  #282 (permalink)
 merler 
Vienna Austria
 
Experience: Intermediate
Platform: NinjaTrader
Broker: IQFeed / Continuum
Trading: NQ
 
Posts: 12 since Jul 2013
Thanks: 19 given, 26 received


Hammerhorn View Post
Confirm that I can't log in to MirusTrader either. Both accounts.

Even if you can log on to MirusTrader I'd highly recommend not to use it. On Jan 2nd I tried to flatten my only open position. The result was that I was short and long 2 6E contracts respectively at the same time. The short was invisible. So, when I closed the long I was left with 2 contracts open in the market without any knowledge about it.

Reinhard

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  #283 (permalink)
 bdd069 
Orlando, FLorida, usa
 
Experience: Intermediate
Platform: NinjaTrader, Thinkorswim
Broker: Optimus
Trading: Oil
 
Posts: 21 since Oct 2010
Thanks: 156 given, 6 received

I just switched to mirus about 2 months ago. I liked everything up to this point but now it's getting a little crazy. I think my biggest issue with them is the lack of communication. if they are going to take it down for a week then tell us that, I'm ok if I don't trade for a week but I really hate not knowing what's going on.

so my question is when is....is it time to switch again??

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  #284 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

I only used to flatten a few GC contracts and it worked for me. Still will be the last time I ever use it. IF I COULD LOG IN. I Have one position open.

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  #285 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
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MirusTrader seems to be alive.

I am in.

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  #286 (permalink)
 supermht 
Naperville IL
 
Experience: Intermediate
Platform: ninjatrader
Broker: NT broker
Trading: NQ ES 6E GC CL
 
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Balanar View Post
MirusTrader seems to be alive.

I am in.

but NT doesn't work? why, is there a problem with NT?

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  #287 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
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In Mirus Trader now. Should I trust that it says I have no positions? I need to review my logs in NT. PL and acct size is right.

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  #288 (permalink)
 gain247 
Helsinki, Finland
 
Experience: Advanced
Platform: NT8
Broker: NTB
Trading: ES, CL
 
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Posts: 134 since Apr 2010
Thanks: 125 given, 122 received

I'm in now as well

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  #289 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
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Okay, so Mirus actually did a good thing and rejected my order. Thank god.

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  #290 (permalink)
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supermht View Post
but NT doesn't work? why, is there a problem with NT?

There is no problem with NinjaTrader. I can answer this in very simple terms:

There is a dedicated set of servers (call it server A) reserved for all applications that connect through the ZenFire API such as NinjaTrader and Market Delta. Mirus Web Trader has a separate dedicated set of servers call it server B. There can be a problem with server A and not with B. If there is a problem with A, then it would manifest itself in applications connected to A.

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  #291 (permalink)
 trendwaves 
Market Wizard
Florida
 
Experience: Advanced
Platform: NinjaTrader 8
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Respectfully, it is my recommendation to the principles at NinjaTrader and Mirus to give honest consideration to throwing in the towel here on version 18, and roll everyone back to NT version 17.

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  #292 (permalink)
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trendwaves View Post
Respectfully, it is my recommendation to the principles at NinjaTrader and Mirus to give honest consideration to throwing in the towel here on version 18, and roll everyone back to NT version 17.

Your connection issues has nothing to do with NinjaTrader version 18. Connection issues are at Zen-Fire, independent of NinjaTrader.

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  #293 (permalink)
 Brutus 
Adelaide Australia
 
Experience: None
Platform: NT
Trading: ES CL
 
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trendwaves View Post
Respectfully, it is my recommendation to the principles at NinjaTrader and Mirus to give honest consideration to throwing in the towel here on version 18, and roll everyone back to NT version 17.


Yep, I think Eliot Wickersheimer should swallow his pride and go and kiss Rithmic's ass and beg for forgiveness, where did they hire this clown.

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  #294 (permalink)
 chartman 
ottawa ontario canada
 
Experience: Intermediate
Platform: ninja trader
Broker: ninja trader brokerage
Trading: es
 
Posts: 98 since Sep 2009
Thanks: 17 given, 22 received

anybody using multicharts net free version with mirus zenfire mine not working today

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  #295 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
Trading: cl
 
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Posts: 17 since Jan 2013
Thanks: 10 given, 11 received

That's it for me. Closed account.

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  #296 (permalink)
 ClayB1 
Frisco, TX
 
Experience: Advanced
Platform: NinjaTader, BookMap
Broker: NinjaTrader
Trading: ES, 6E
 
Posts: 3 since Feb 2010
Thanks: 11 given, 0 received

Lost connection at 8:43 am CST and then Ninja crashed a short time later while waiting to reconnect.

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  #297 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
 
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Posts: 396 since Jan 2013
Thanks: 510 given, 1,627 received

Sad enough that MIRUS CLIENTS get their information from NinjaTrader.

Think about it...

Backup solution would be downgrading to version 16 but Zen won't let you connect.

I am speechless.

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  #298 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
Thanks: 21 given, 19 received

Warning to all: I placed an order on MirusTrader believing what I had been told, i.e. it was working.

The order hasn't gone to the exchange and is now hanging in limbo.

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  #299 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
Thanks: 49 given, 29 received

Interesting GC movement on Mirus Trader, can anybody confirm, barchart.com does not

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  #300 (permalink)
 Hammerhorn 
Carson City, Nevada
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP CQG for now
Trading: GC, NG, TF, CL
 
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Posts: 61 since Apr 2013
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Never mind it does. Interesting, talk about slippage.

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