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Zenfire no more?

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  #101 (permalink)
 aligator 
Las Vegas, NV
 
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crossover View Post
Why dont we all ask for a compensation? After all its not our fault!!! And the next time they will take better precautions following this " adventure"

Read the fine print in their disclaimers. Neither the Broker or the Platform assume any fault, obligation, or promise compensation.

Let's hope there is not a fast drain of the account closures and funds evaporation at Mirus and other Zen pushers to cause one more PFG situation.

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  #102 (permalink)
 Daytrader999 
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aligator View Post
Let's hope there is not a fast drain of the account closures and funds evaporation at Mirus and other Zen pushers to cause one more PFG situation.

...Don't push it my friend...

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  #103 (permalink)
 tradersimon 
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rleplae View Post
I made a trade today, which turned out to become quite a roller-coaster

I entered my order (using chart trader)
the order was executed, but the stop loss rejected (10 points) and the profit target accepted at 13794 without decimal

While i was analysing and looking at what happened, Zenn went down,
I was left exposed in the market 10 contracts 6E long with no stop loss and no connectivity...

I called mirus, the help desk told me they were working on it
I quit/re-start ninjatrader several times
was thinking for a plan B

and finally the connection came back and i closed my position with profit
end of year

still the bug on the ATM orders is there, development looking into that

guess/hope version 19 will be there in the next couple days

It's worth noting that Mirus's web platform is still working, so should be able to manage trades from there.

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  #104 (permalink)
 puma 
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aligator View Post
Thanks,

I have ZenFire but my broker is not Mirus, it is Dorman, one of the clearing brokers used by Mirus. But I still have the same problem.

Dorman is the Daddy (FCM ) - Mirus is the (independent) introducing broker to Dorman.

But Mirus is responsible for zenfire.

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  #105 (permalink)
 WolfieWolf 
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aligator View Post
Read the fine print in their disclaimers. Neither the Broker or the Platform assume any fault, obligation, or promise compensation.

Let's hope there is not a fast drain of the account closures and funds evaporation at Mirus and other Zen pushers to cause one more PFG situation.


Shame .... here's my sim P&L for the day.

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  #106 (permalink)
 WolfieWolf 
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@NinjaTrader Mr. Deux, if you would be so kind, since you are the only source of information I have to ask you, how will Mirus inform us when it's safe to use the platform for live execution again? I missed a very good day in the market today and I would like to get back to business as usual as soon as possible. Many thanks for your attention on this matter.

Kind Regards

Wolfie

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  #107 (permalink)
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WolfieWolf View Post
@NinjaTrader Mr. Deux, if you would be so kind, since you are the only source of information I have to ask you, how will Mirus inform us when it's safe to use the platform for live execution again? I missed a very good day in the market today and I would like to get back to business as usual as soon as possible. Many thanks for your attention on this matter.

Kind Regards

Wolfie

I suspect that they will provide an official statement once they are confident that the connection issues are resolved. I will pass along this information once it is available to me.

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  #108 (permalink)
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I did post an update on our status page here - R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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  #109 (permalink)
 WolfieWolf 
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NinjaTrader View Post
I did post an update on our status page here - R18 and Zen-Fire Status Update - NinjaTrader Support Forum

Thank you Sir. You have gone up and above what I feel is required of the CEO of any company. Wouldn't it be more effective for Mirus to implement a mechanism of informing clients about such things? I have not received a single email from them... a simple distribution list would suffice. Here we are on a private forum discussing commercial business that is proprietary to Mirus / Zen fire. I in no way wish to come across negative but something clearly needs to be done about communication at Mirus. I appeal to you to raise this issue to the highest levels. Thank you again for your ongoing communication and support.

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  #110 (permalink)
 WolfieWolf 
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I'm being verbose today because this situation really pisses me off. Before I was a full time trader I worked in IT Infrastructure for 20 years, a good number of those years providing high availability systems for traders among others including the UK Ministry of Defense, Oxford University, Microsoft, the list goes on. As a best practice, to avoid down time, when a major upgrade was required we would implement a new system in parallel to the original working system and slowly migrate users. If we encountered an issue during the migration then only a handfull of users would be effected and easily rolled back to the original platform with minimal service interruption. Eventually all users would be migrated and after a "run-in" period the old system would be taken off-line and decommissioned. This is IT best practice especially when dealing with mission critical systems. As a result we were able to maintain our 99.95% availability Service Level Agreement to our clients / end users. Does anyone know what the SLA is for the zen-fire platform? What about availability statistics? Has anyone over there even heard of ITIL? The fault here lies squarely on the shoulders of the IT organization that planned and implemented this change. Was there any change control? Were there any fallback contingency plans? Where is the communication plan? Hell, I didn't even know there was a mandatory upgrade until I reset Ninja on Sunday evening before the open and got the popup alert. This migration is amateur at best, I have seen better migrations carried out by small IT shops run out of people's living rooms. (Not kidding). IT as a profession has a bad name because of cowboy antics like this one. As a former IT professional I am offended by the blatant disregard that Mirus has had for it's end users; the people that pay their salaries. As a former IT Director for a multi million Euro company, Head of Infrastructure for two proprietary trading houses and Managing Director of my own Technology company I have to say that if I were the Managing Director / CEO at Mirus / Zen-Fire I would be firing the Head of IT. End of rant.

Wolfie

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  #111 (permalink)
 rleplae 
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@WolfieWolf

I agree 100% with you on the full line, and we are not even talking about a ministry here where a day of downtime is not much of an issue, as they take a paper and pencil and continue...

Here we are talking about electronic Futures trading, where people trade with leverage, traders put an order, the stops are rejected (bad fill price reported) and minutes later you are cut-off the market and can't reconnect

Help desk of the broker is overwhelmed with calls, no emergency communication, only very late came some communication..

I have redundancy on my side, production machine and stand-by machine, main internet connection (cable) and backup internet connection (VDSL2), UPS, etc...

All of no use, as the main high-way is down...
Mirus trader was also not accessible during the period

I agree with you, the manager of that migration, can hardly be called a manager,
very poor migration plan and poor risk mitigation.

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 rleplae 
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tradersimon View Post
It's worth noting that Mirus's web platform is still working, so should be able to manage trades from there.

Mirus trader was also down
i checked it
and they confirmed it to me,
if zen is down, all is down

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  #113 (permalink)
 Itchymoku 
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  #114 (permalink)
 crossover 
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NinjaTrader View Post
I suspect that they will provide an official statement once they are confident that the connection issues are resolved. I will pass along this information once it is available to me.


WolfieWolf View Post
I'm being verbose today because this situation really pisses me off. Before I was a full time trader I worked in IT Infrastructure for 20 years, a good number of those years providing high availability systems for traders among others including the UK Ministry of Defense, Oxford University, Microsoft, the list goes on. As a best practice, to avoid down time, when a major upgrade was required we would implement a new system in parallel to the original working system and slowly migrate users. If we encountered an issue during the migration then only a handfull of users would be effected and easily rolled back to the original platform with minimal service interruption. Eventually all users would be migrated and after a "run-in" period the old system would be taken off-line and decommissioned. This is IT best practice especially when dealing with mission critical systems. As a result we were able to maintain our 99.95% availability Service Level Agreement to our clients / end users. Does anyone know what the SLA is for the zen-fire platform? What about availability statistics? Has anyone over there even heard of ITIL? The fault here lies squarely on the shoulders of the IT organization that planned and implemented this change. Was there any change control? Were there any fallback contingency plans? Where is the communication plan? Hell, I didn't even know there was a mandatory upgrade until I reset Ninja on Sunday evening before the open and got the popup alert. This migration is amateur at best, I have seen better migrations carried out by small IT shops run out of people's living rooms. (Not kidding). IT as a profession has a bad name because of cowboy antics like this one. As a former IT professional I am offended by the blatant disregard that Mirus has had for it's end users; the people that pay their salaries. As a former IT Director for a multi million Euro company, Head of Infrastructure for two proprietary trading houses and Managing Director of my own Technology company I have to say that if I were the Managing Director / CEO at Mirus / Zen-Fire I would be firing the Head of IT. End of rant.

Wolfie

Wolfie,

I do fully agree with you. As occasional trader ( not every day ) i take care that my programs are Always in good order of working, making secure bacups and making image from all those programs.

On 20 november 2013 i received from Mirus futures a mail telling me that i was required to do a mandatory update to download ninjatrader V17.
I did do that but had trouble with the fdax, i had no data any more and so on . I did sent a mail to mirus and

on 21/11/2013 i received a mail telling me follow :" We are currently aware of the issue and working on a solution. Sorry for the inconvenience.

If you are trading the DAX live you can revert back to .16 until the issue is resolved.

Ninja Trader: 7.0.1000.16"

So i reverted back to .16

As i knew other traders received the same mail i warnd them not to make the change to version 17 to avoid they have problems too.

On 27/12/2013 i received a mail to ,upodate before sunday 29/12 to version V18.

Again, i did what they requested.

Again i had trebles with dta and connection. Finally i phoned to the tech of mirus and the did, while on the Phone connect me again.

Today, we had again big problems. The ones we are talking about.

Normally Mirus must had a surveillance on the data as the markets was open from sunday on monday.

A word of thanks to the helpdesk of ninjatrader as they did try to get me back online for the FDAX ( without succes )

Mirus could suspect that there was a problem as there first request for upgrading to V17 was not a succes.

As soon they had news from the problems they should have warnd all the clients of the problems and they should
have warned then again when problems are solved. At least we would have know what there was going on and now traders had the risk of trading there real account so see connection fall out a few seconds later.

This behaviour of Mirus is irresponsible and Mirus was looking away of the problems instaed of warning his clients.

I can only hope nobody lost money and that Mirus have learnd a lesson .

I am hoping that Mr. Deux will talk to Mirus to avoid this sort of problems in the future . A good communication plan would be a good start
"

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  #115 (permalink)
 tradersimon 
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WolfieWolf View Post
I'm being verbose today because this situation really pisses me off. Before I was a full time trader I worked in IT Infrastructure for 20 years, a good number of those years providing high availability systems for traders among others including the UK Ministry of Defense, Oxford University, Microsoft, the list goes on. As a best practice, to avoid down time, when a major upgrade was required we would implement a new system in parallel to the original working system and slowly migrate users. If we encountered an issue during the migration then only a handfull of users would be effected and easily rolled back to the original platform with minimal service interruption. Eventually all users would be migrated and after a "run-in" period the old system would be taken off-line and decommissioned. This is IT best practice especially when dealing with mission critical systems. As a result we were able to maintain our 99.95% availability Service Level Agreement to our clients / end users. Does anyone know what the SLA is for the zen-fire platform? What about availability statistics? Has anyone over there even heard of ITIL? The fault here lies squarely on the shoulders of the IT organization that planned and implemented this change. Was there any change control? Were there any fallback contingency plans? Where is the communication plan? Hell, I didn't even know there was a mandatory upgrade until I reset Ninja on Sunday evening before the open and got the popup alert. This migration is amateur at best, I have seen better migrations carried out by small IT shops run out of people's living rooms. (Not kidding). IT as a profession has a bad name because of cowboy antics like this one. As a former IT professional I am offended by the blatant disregard that Mirus has had for it's end users; the people that pay their salaries. As a former IT Director for a multi million Euro company, Head of Infrastructure for two proprietary trading houses and Managing Director of my own Technology company I have to say that if I were the Managing Director / CEO at Mirus / Zen-Fire I would be firing the Head of IT. End of rant.

Wolfie

Well said Wolfie.

I don't usually post on forums, but seeing as I paid for another 3 months of NT only last week, I think I am entitled to a rant.

I too worked in IT before becoming a full-time trader. Coincidentally I worked for 15 years developing trading software for a number of high profile investment banks.

As you have said in your post, there are processes in place for QA testing, rolling out new software, migrating data, etc. etc. and contingency plans if it all goes wrong. Change control and the ability to roll back a software release is a big part of it. I wonder if Ninjatrader have even heard of SourceSafe?

I contacted Ninjatrader today and they blamed the connectivity to Zenfire. However, part of the QA process for every trading system I have ever worked on is the integration with upstream and downstream systems, i.e... Zenfire.

The fact that Ninjatrader are blaming Zenfire worries me a lot, because they obviously don't have a clue that it is both parties responsibilty to ensure connectivity works. Also as mentioned by Wolfie, not being able to roll back the software release and treating users (who have real money on the line) as Beta testers stinks to high heaven.

If this ever happened at one of the banks I worked at, the traders would be livid and heads would roll.

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  #116 (permalink)
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I have just posted the latest update here - R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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  #117 (permalink)
 steve2222 
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Connected at 10.25pm USA ET and have already had FIVE disconnects.

I would not be trusting this for Live trading.

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  #118 (permalink)
 WolfieWolf 
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steve2222 View Post
Connected at 10.25pm USA ET and have already had FIVE disconnects.

I would not be trusting this for Live trading.

Could this be Internet connectivity to you down under? I've been connected since the night session open and haven't had any issues at all.

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  #119 (permalink)
 steve2222 
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WolfieWolf View Post
Could this be Internet connectivity to you down under? I've been connected since the night session open and haven't had any issues at all.

Co-incidental if it is.

I have had rock solid ZF connectivity for months on end now until this upgrade.

NT can find no issues in my trace file, so I will just have to keep monitoring it.

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  #120 (permalink)
 WolfieWolf 
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steve2222 View Post
Co-incidental if it is.

I have had rock solid ZF connectivity for months on end now until this upgrade.

NT can find no issues in my trace file, so I will just have to keep monitoring it.

Sucks dude.. sorry to hear you're still having issues.

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  #121 (permalink)
 tderrick 
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Trader55 View Post
I've had the multiple disconnect / reconnect issue for quite a while. Lots of finger pointing between Mirus and Ninja. Today, had trouble getting NT up after upgrade, still lots of lost connection instances. I know that new technology needs to be tested, but I am nearing the end of my rope with Ninja. Will look into Sierra and any others suggested.

I do not believe Ninja is the problem here. I use AMP / NT / CQG with Zero problems after I switched from Zen
because of preemptive strike by AMP to drop support before someone lost big money with this transformation.

NT is one of the best. IMHO

Zen is going through a major revamp of their subsystem. The dust will settle soon.


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  #122 (permalink)
 tderrick 
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tderrick View Post
I do not believe Ninja is the problem here. I use AMP / NT / CQG with Zero problems after I switched from Zen
because of preemptive strike by AMP to drop support before someone lost big money with this transformation.

NT is one of the best. IMHO

Zen is going through a major revamp of their subsystem. The dust will settle soon.


btw... no way was I going to perform the NT . 18 update this quickly after release. Especially when it is
geared toward a data provider that is still in it's own transformation = Zen....

I realize Zen users had little choice save for switching feeds and not doing the update...

If it were me, I would reinstall previous version . 17? .... and switch feeds for several months.


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  #123 (permalink)
 tderrick 
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WolfieWolf View Post
With this debacle and the recent discrepancies in my account, with absolutely no communication from Mirus, I am strongly considering switching brokers. I understand that problems happen, but to leave your clients out in the cold without information is unacceptable. Can anyone recommend a better broker that supports Ninja without zen-fire?


I am with AMP using NT w/ CQG ... all is well ... The amp support is legendary


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  #124 (permalink)
 rleplae 
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i have been connected for a couple hours now
no disconnects to report
(belgium, broadband cable)

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  #125 (permalink)
 Bogan 
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WolfieWolf View Post
I'm being verbose today because this situation really pisses me off.
[SKIPPED]


tradersimon View Post
Well said Wolfie.
I don't usually post on forums, but seeing as I paid for another 3 months of NT only last week, I think I am entitled to a rant.
[SKIPPED]

I think guys at ZenFire are not complete lamers, at least not to the point at which what we are seeing would be a result of their negligence or stupidity. I suspect it wasn't their choice to this so abruptly and as we don't and probably never will have access to first hand information, lets speculate as to why it happened.

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 asiaexpat 
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I have been connected all day here now with no apparent issues. One little disconnect a few hours ago but nothing that caused me to restart ninja and it reconnected by itself

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 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
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uh, come on!, Zen,

you're better than this!

we konw you here, uh, hear, all the complaints,

what's with this?

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 asiaexpat 
Chiang Mai Thailand
 
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my tf is not showing same price as my skype buddies using amp--seems zenfire is sending delayed prices for ice

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  #129 (permalink)
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asiaexpat View Post
my tf is not showing same price as my skype buddies using amp--seems zenfire is sending delayed prices for ice

Delayed ICE is expected on Zen-Fire. Please see the following post on the NinjaTrader forum for current status of Eurex and ICE data.

R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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 WolfieWolf 
Charlottetown, Prince Edward Island
 
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Bogan View Post
I think guys at ZenFire are not complete lamers, at least not to the point at which what we are seeing would be a result of their negligence or stupidity. I suspect it wasn't their choice to this so abruptly and as we don't and probably never will have access to first hand information, lets speculate as to why it happened.

Bogan... whether or not they had a choice to do the work on short notice is irrelevant. The way they conducted themselves in terms of communication with clients is unacceptable. They certainly had a choice in that regard. In any case there was negligence at play here.

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  #131 (permalink)
 neko333 
Hawaii
 
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I trade with Mirus for years. System started freezing up early yesterday only when executing a live ATM order. Only the workspace and instrument the live order was executed in would freeze. PnL and stop orders still execute through the control panel but cant edit orders.

Left a message for my account rep yesterday morning no call still heading into close today. Trade desk communication was unreal:

"my workspace is freezing anytime placing a live ATM order."
TD "what do you want me to do?"
"uhhh..help? you're my broker and I have my equity with you"
TD "turn off your security system"
"what? I have all my personal information and log on to financial accounts including Mirus/Zen for years without any trouble what kind of advice is that?"
TD "Well, what do you want me to do?"
"are you serious? provide support as my broker to address the issue caused by your data feed update. Is this something going on over there that I need to know about??"
TD "Transferring you to tech support"

Tech support does not answer and does not respond to voice mail I left yesterday. Finally get through to tech support who suggest soft reinstall of NT and restart account connection. Did both and no fix. In the meanwhile locked trades overall costing me equity. Very disappointed in how the update was coordinated but understand that problems happen. Most disappointed in the communication and support received. Completely uncalled for and unacceptable.

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  #132 (permalink)
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neko333 View Post
I trade with Mirus for years. System started freezing up early yesterday only when executing a live ATM order. Only the workspace and instrument the live order was executed in would freeze. PnL and stop orders still execute through the control panel but cant edit orders.

Left a message for my account rep yesterday morning no call still heading into close today. Trade desk communication was unreal:

"my workspace is freezing anytime placing a live ATM order."
TD "what do you want me to do?"
"uhhh..help? you're my broker and I have my equity with you"
TD "turn off your security system"
"what? I have all my personal information and log on to financial accounts including Mirus/Zen for years without any trouble what kind of advice is that?"
TD "Well, what do you want me to do?"
"are you serious? provide support as my broker to address the issue caused by your data feed update. Is this something going on over there that I need to know about??"
TD "Transferring you to tech support"

Tech support does not answer and does not respond to voice mail I left yesterday. Finally get through to tech support who suggest soft reinstall of NT and restart account connection. Did both and no fix. In the meanwhile locked trades overall costing me equity. Very disappointed in how the update was coordinated but understand that problems happen. Most disappointed in the communication and support received. Completely uncalled for and unacceptable.

Have you sent an inquiry to my support team? If not, please do and reference this post atten "Matthew" and we be sure to look into this.

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  #133 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
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Broker: Optimus - Rithmic
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I have to say that wherever the responsibility is NinjaTrader, as a company, have been awesome throughout this situation. The communication has been prompt and forthcoming. I applaud NinjaTrader for their dealing with this.

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  #134 (permalink)
 steve2222 
Auckland, New Zealand
 
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steve2222 View Post
Connected at 10.25pm USA ET and have already had FIVE disconnects.

I would not be trusting this for Live trading.

My latest update as at 12.50pm 31 Dec USA ET (already 2014 where I am):

Further update.

After my first message I fired up my trading machine and it managed to maintain a disconnect free period from 11.40pm 30 Dec (USA ET) to 10.53am on 31 Dec.

BUT then I had 35 disconnects in the period from 10.53am to 11.08 am - so definetley not fixed.

I now have the solid 'red' light saying disconnected yet I am still (at 12.50pm) receiving CL trade data.

I have rceived an email from Mirus telling me to run an NT program they have given me a link to so I will see what happens.

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 neko333 
Hawaii
 
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WolfieWolf View Post
I have to say that wherever the responsibility is NinjaTrader, as a company, have been awesome throughout this situation. The communication has been prompt and forthcoming. I applaud NinjaTrader for their dealing with this.

Just got off the phone with Matthew from Ninjatrader and he quickly resolved the issues I've been having since the update. Very helpful, peaceful and professional. A pleasure compared to the last 2 days of calls to broker.

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  #136 (permalink)
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neko333 View Post
Just got off the phone with Matthew from Ninjatrader and he quickly resolved the issues I've been having since the update. Very helpful, peaceful and professional. A pleasure compared to the last 2 days of calls to broker.

Glad we were able to resolve the issue.

The source of the problem was an Instrument Manager configuration issue within NinjaTrader not related to Zen-Fire.

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  #137 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
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Connectivity was fine today, so a big thank you to Mirus and Ninjatrader for rectifying this.

Only one quibble... I cannot load my old account performance/stats. Basically the history only goes back to the date of the upgrade.

When I first upgraded, I notice there were 2 live account names and by querying on both of these, I had a complete picture of my statistics:
Mxxxx!dorman
Mxxxx

Now there is just Mxxxx and the history only goes back 2 days.

(note: substitute Mxxxx for Ninja account number)

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  #138 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
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Broker: Optimus - Rithmic
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So I've been disconnected from Mirus since shortly after the close yesterday, I assumed they were doing some work on the system. The night session will open in about an hour and forty minutes and I am not able to connect. Anyone else having this issue?

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  #139 (permalink)
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WolfieWolf View Post
So I've been disconnected from Mirus since shortly after the close yesterday, I assumed they were doing some work on the system. The night session will open in about an hour and forty minutes and I am not able to connect. Anyone else having this issue?

System is currently down for maintenance but will be back online before market open.

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  #140 (permalink)
 Cloudy 
desert CA
 
Experience: Intermediate
Platform: NT7, SC, ToS
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Glad I got out of Mirus/Zenfire when I did, about 2 months ago. I have no issues using Ninjatrader
with CQG and now I can also use MD Trader alongside with it too. I hope NT8 or a future version
will have built in volume profile and volume profile tools like the RanchoDinero set.
(as well as MP, footprint , etc. )

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  #141 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
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NinjaTrader View Post
System is currently down for maintenance but will be back online before market open.

Wouldn't it be nice if "Scheduled Maintenance" email updates were sent out informing clients? This lack of communication sucks.

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  #142 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
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I've had enough, I'm finding another broker.

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  #143 (permalink)
 dnof 
san francisco, ca
 
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WolfieWolf View Post
Wouldn't it be nice if "Scheduled Maintenance" email updates were sent out informing clients? This lack of communication sucks.

Completely agree. I am amazed at this stage theonly active communication is coming from NT and not from Mirus or ZenFire.

I am done with Mirus for this - moving elsewhere, keeping my NT though.

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  #144 (permalink)
 neko333 
Hawaii
 
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Connection down again as of a few min ago. In trade, nice timing

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  #145 (permalink)
 KeithL 
Chicago, Illinois
 
Experience: Intermediate
Platform: NinjaTrader
Trading: EUR/USD
 
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Thanks: 94 given, 0 received

Odd, because I have been watching gold for the last 45 minutes and it has been green the whole time. I wonder what all is affected.

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  #146 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
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Connection lost 1 minute after Unemployment Claims. Nice!

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  #147 (permalink)
 puma 
zurich
 
Experience: Advanced
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tradersimon View Post
Connection lost 1 minute after Unemployment Claims ... Nice!

same here

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  #148 (permalink)
 tradersimon 
London
 
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puma View Post
same here

MirusTrader still working luckily

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  #149 (permalink)
 asiaexpat 
Chiang Mai Thailand
 
Experience: Intermediate
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puma View Post
same here

same same here

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  #150 (permalink)
 tradersimon 
London
 
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asiaexpat View Post
same same here

Scrap that... FGBLH4 order book completely out of wack with my CQG/AMP feed

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  #151 (permalink)
 tradersimon 
London
 
Experience: Advanced
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asiaexpat View Post
same same here

Scrap that... FGBLH4 order book completely out of wack with my CQG/AMP feed

https://my.jetscreenshot.com/error404/

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  #152 (permalink)
 sam028 
Site Moderator
 
 
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tradersimon View Post
Scrap that... FGBLH4 order book completely out of wack with my CQG/AMP feed

Free image hosting for your screenshots + free screen capture tool

See R18 and Zen-Fire Status Update - NinjaTrader Support Forum :

Quoting 
...
Eurex and ICE will be 100% available for trading on Sunday, January 5th, 2014.
...


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  #153 (permalink)
 tradersimon 
London
 
Experience: Advanced
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Ok, thanks Sam. I missed that one.

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  #154 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
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Connection to ZF still down and it's not even possible to restart NT at the moment...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #155 (permalink)
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Daytrader999 View Post
Connection to ZF still down and it's not even possible to restart NT at the moment...

The likely reason you can't start NT is that you have Auto Connect enabled. If NT can't auto connect, it will manifest itself into looking like it will not start. Send an email to our support team referencing what I said here and we can provide instructions to disable the auto connect.

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  #156 (permalink)
 gain247 
Helsinki, Finland
 
Experience: Advanced
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I use BigTick and connection went down right after 8:32 EST. I haven't been able to connect since then, status is stuck with "Connecting - BigTick". And no, I don't have Auto Connect.

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  #157 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
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gain247 View Post
I use BigTick and connection went down right after 8:32 EST. I haven't been able to connect since then, status is stuck with "Connecting - BigTick". And no, I don't have Auto Connect.

ZF connection went down 8:33 EST and showed exactly the same behaviour before I decided to (try to) restart NT.

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #158 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
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Looks like I might have to start the new year with a new broker and platform. Can't even get through to Mirus. I thought they were supposed to give such excellent customer service?

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  #159 (permalink)
 tradersimon 
London
 
Experience: Advanced
Platform: NinjaTrader, Metatrader, MarketDelta
Broker: AMP/CQG
Trading: 6E, ES, FGBL
 
Posts: 27 since Apr 2012
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Up and down like a yo-yo now. If it's not resolved by Monday, I look forward to moving my business to AMP and CQG.

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  #160 (permalink)
 Balanar 
Germany
 
Experience: Advanced
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Same problem here.

I can not even connect.

Why do we have to be beta testers?

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  #161 (permalink)
 RJay 
Hartford, CT. USA
 
Experience: Intermediate
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Busted here as well.

Here is the zenfire trace file error.

2014-01-02 13:46:03.611113 ERROR [BigTick.MonitoredConnection] System.IO.IOException: Authentication failed because the remote party has closed the transport stream.


Guess I'll have to read the AMP promo emails. I'm getting a couple a day this week.

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  #162 (permalink)
 Silvester17 
Market Wizard
Columbus, OH
 
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gain247 View Post
I use BigTick and connection went down right after 8:32 EST. I haven't been able to connect since then, status is stuck with "Connecting - BigTick". And no, I don't have Auto Connect.

it looks like zen-fire and big tick have a few things in common.

check the zen-fire trace log

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  #163 (permalink)
 WolfieWolf 
Charlottetown, Prince Edward Island
 
Experience: Advanced
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Broker: Optimus - Rithmic
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Well I traded a little last night after Mirus stopped rejecting my orders and then again a little this morning and just got out of a position before I got disconnected. I'll tell you what, I would be a lot more upset if I had lost connection in the middle of that last trade. For the record I've been speaking with Matt at Optimus futures, he has been excellent to deal with; that's where I'm moving my account.

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  #164 (permalink)
 merzoil 
Locar, Sw
 
Experience: Intermediate
Platform: NinjaTrader, MultiCharts
Trading: Eurex, Forex
 
Posts: 13 since Feb 2012
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I have a question...

Rithmic has discontinued their contract with ZenFire, OK well.

What datafeed is using Zen-Fire at the moment?

IMO the problem is not Ninja, but that datafeed... Multicharts for example, currently has no a version that can connect to Zen-Fire.

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  #165 (permalink)
 tulanch 
Salt Lake City, UT
 
Experience: Intermediate
Platform: SC, NT, MT
Broker: AMP
Trading: NQ ES YM Bonds
 
Posts: 250 since Mar 2010
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ever since I have had to update Ninja, the connection message (bottom left had corner) has been going up and down.

the CPU load my system has also increased.

I have uninstalled and re-installed NT per the help desks recommend

I had bars moving and the DOM working today

went to place order and it was refused

Mirus help desk - " yes there are connection problems, not recommendedto to place orders till this is cleared"

hope they get this cleared up some time soon.

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  #166 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
Trading: 6e
 
Posts: 343 since Sep 2011

Zen-fire not working here!
What is wrong? Is it time to move to another broker?

Suggestions please

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  #167 (permalink)
 slickiam 
Tomsk, Russia
 
Experience: Beginner
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jsengxx2 View Post
Zen-fire not working here!
What is wrong? Is it time to move to another broker?

Suggestions please

Online Futures & Commodity Trading, Discount Commodities Broker Rithmic Feed Broker

https://deepdiscounttrading.com/

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  #168 (permalink)
 tomagr 
Prague/Czech republic
 
Experience: Beginner
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Broker: Mirus Futures/Zen-Fire
Trading: TF
 
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Daytrader999 View Post
Connection to ZF still down and it's not even possible to restart NT at the moment...


NinjaTrader View Post
The likely reason you can't start NT is that you have Auto Connect enabled. If NT can't auto connect, it will manifest itself into looking like it will not start. Send an email to our support team referencing what I said here and we can provide instructions to disable the auto connect.

I have same problem. Look for C:\users\username\Documents\NinjaTrader7\Config.xml
Open the file in notepad, then search bottom section with <ConnectOnStartup>true</ConnectOnStartup> and set it false. Then NT will start, but connection will not work.

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  #169 (permalink)
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
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We need to wait for further response.

NinjaTrader Support Forum - View Single Post - R18 and Zen-Fire Status Update

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  #170 (permalink)
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tomagr View Post
I have same problem. Look for C:\users\username\Documents\NinjaTrader7\Config.xml
Open the file in notepad, then search bottom section with <ConnectOnStartup>true</ConnectOnStartup> and set it false. Then NT will start, but connection will not work.

The config file is highly sensitive and if you edit this file in error, you can potentially screw up your NT configuration. I highly advise anyone that intends to take the action above to make a back up copy of your config file before you edit it.

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  #171 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
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tomagr View Post
I have same problem. Look for C:\users\username\Documents\NinjaTrader7\Config.xml
Open the file in notepad, then search bottom section with <ConnectOnStartup>true</ConnectOnStartup> and set it false. Then NT will start, but connection will not work.

Thanks for the info, but to be honest, staring at charts which don't move at all and without a real time data feed is completely useless to me...

BTW, most of all people who know me well call me VERY patient...but for the moment my patience with Mirus / ZF seems to be completely gone through the window now...so most likely I'm going to check out some alternatives as well.

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #172 (permalink)
 tomagr 
Prague/Czech republic
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: TF
 
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NinjaTrader View Post
The config file is highly sensitive and if you edit this file in error, you can potentially screw up your NT configuration. I highly advise anyone that intends to take the action above to make a back up copy of your config file before you edit it.

Yeap, backup of the file is highly recommended. Good point


Daytrader999 View Post
Thanks for the info, but to be honest, staring at charts which don't move at all and without a real time data feed is completely useless to me...

BTW, most of all people who know me well call me VERY patient...but for the moment my patience with Mirus / ZF seems to be completely gone through the window now...so most likely I'm going to check out some alternatives as well.

I know, I am at the same ship I hope that things got better and next week will be no problem with datafeed.

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  #173 (permalink)
 Happy Rick 
Charlotte NC
 
Experience: Beginner
Platform: NinjaTrader
Broker: Ninja Trader Broker CQG
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Ninja Trader updated my file and I reinstalled it now its working fine.
My first post!

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  #174 (permalink)
 gain247 
Helsinki, Finland
 
Experience: Advanced
Platform: NT8
Broker: NTB
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Rick Beck View Post
Ninja Trader updated my file and I reinstalled it now its working fine.
My first post!

Welcome onboard, Rick!

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  #175 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Zen-Fire has reported that connection stability is still unresolved and they are working to address this. Until then we advise Zen-Fire clients to avoid live trading until this issue is reported resolved.

R18 and Zen-Fire Status Update - NinjaTrader Support Forum

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  #176 (permalink)
 ludekm 
Pribram, Czech republic
 
Experience: None
Platform: Ninja Trader
Trading: Futures
 
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Hi, I can not link from Dec. 27, 13 when I downloaded V18. It's amateurism thus behave in a global enterprise. I wonder whether it will survive Zen-Fire. It will be followed by a massive transition to the Big Tick?
L.

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  #177 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
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Balanar View Post
Same problem here.

I can not even connect.

Why do we have to be beta testers?

good question

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  #178 (permalink)
 NinjaTrader  NinjaTrader is an official Site Sponsor
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ludekm View Post
Hi, I can not link from Dec. 27, 13 when I downloaded V18. It's amateurism thus behave in a global enterprise. I wonder whether it will survive Zen-Fire. It will be followed by a massive transition to the Big Tick?
L.

You can download R18 from our website here - NinjaTrader stock, futures and forex charting software and online trading platform. Download registration.

Just plug in your license key to by pass the email requirement in the form.

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  #179 (permalink)
Salsem Elliott Waves
Italy
 
 
Posts: 32 since Jan 2011
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ZenFire :
announce improvements when in reality it is completely false
we are at the mercy of those who not respect our work and our financial exposure.

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  #180 (permalink)
 GFIs1 
Legendary Market Wizard
Switzerland
 
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Daytrader999 View Post
Thanks for the info, but to be honest, staring at charts which don't move at all and without a real time data feed is completely useless to me...

Sounds like the NEW Lumosity game: "Blind landing a Jumbo on a small airfield"
Better to stay at the sidelines if one can!

GFIs1 who says: "tomorrow the markets are still here"

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  #181 (permalink)
 echoeversky 
Puyallup, Washington State
 
Experience: Intermediate
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Broker: NINJATRADER/CQG
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Daytrader999
...so most likely I'm going to check out some alternatives as well.

Is it time to zero out your accounts and flatten everything, broker included?

Conjecture here: there should have been a means to revert back to a stable known version by now. Nothing should be 'all of a sudden with no notice' for these products and we're not hearing why this is all happening. Did someone not pay a bill? Negotiate and close on a deal? Insolvency or run on the broker?

Good hunting on a new home. -E

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  #182 (permalink)
 Daytrader999 
Legendary Market Wizard
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
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GFIs1 View Post
Sounds like the NEW Lumosity game: "Blind landing a Jumbo on a small airfield"
Better to stay at the sidelines if one can!

GFIs1 who says: "tomorrow the markets are still here"

LOL...as far as this game is concerned, I'm already at 97 percent now.

And I'm not only at the sidelines but completely replaced from the game.

Well....yes, the markets still will be there tomorrow, but Zen-Fire won't I suppose...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #183 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
Trading: cl
 
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Does anyone know if this is a Mirus issue or all brokers using ZF? I was looking at another broker, but they also list ZF as their data feed.

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  #184 (permalink)
Salsem Elliott Waves
Italy
 
 
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Trader55 View Post
Does anyone know if this is a Mirus issue or all brokers using ZF? I was looking at another broker, but they also list ZF as their data feed.

My Broker is Dorman
I have same problems from connections

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  #185 (permalink)
 aligator 
Las Vegas, NV
 
Experience: Advanced
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echoeversky View Post
Is it time to zero out your accounts and flatten everything, broker included?


Good hunting on a new home. -E

Hello PFG!!!!

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  #186 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
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Had connection for a little while, gone again.

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  #187 (permalink)
 elvisv1 
Dresden Germany
 
Experience: Advanced
Platform: NinjaTrader
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Bye Mirus! I have a new account at AMP!

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  #188 (permalink)
 liquidcci 
Austin, TX
 
Experience: Master
Platform: ninjatrader, r-trader
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I used zenfire for many years until a few years ago switched to Rithmic via Optimus because of disconnects I was getting during trading hours with zenfire. . Rithmic has been an excellent feed and rarely had any issues. Should be considered by anyone marooned by the zenfire situation.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #189 (permalink)
 CapitaineNemo 
Barcelona, Spain
 
Experience: Intermediate
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Trading: ES, CL, Option Spreads
 
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elvisv1 View Post
Bye Mirus! I have a new account at AMP!

Doing the same. An Automated Strategy I ran last night ended with a dozen contracts instead of 1, due to ZenFire "execution issues" (sell instead of Buy)...hard to believe!
We'll see how long it takes Dorman/Mirus to process the Account transfer request.

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  #190 (permalink)
 trendisyourfriend 
Market Wizard
Quebec
 
Experience: Intermediate
Platform: NinjaTrader wt Rancho Dinero's profiling tools
Broker: AMP/CQG
Trading: ES, NQ, YM
 
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Maybe it's time to say:

Zen... You're Fired!


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  #191 (permalink)
 yonatan 
Haifa Israel
 
Experience: Beginner
Platform: sierra chart
Broker: Optimus Trading Group/Rithmic
Trading: es
 
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I think Rithmic feed through Online Futures & Commodity Trading, Discount Commodities Broker Rithmic Feed Broker or through any other reliable broker who made a decision that He is a broker, not a technology provider could be a good solution for Zenfire victims. Optimus know Rithmic well and will set you up in seconds.

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  #192 (permalink)
 Trader55 
Boise, ID
 
Experience: Intermediate
Platform: Sierra Charts
Trading: cl
 
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OK - too much is too much. Looking for new broker, platform, data feed. Anyone have experience with Cannon, Optimus, Zaner, or others? Been with Mirus for a few years now, but this lack of support from them, Zenfire, and Ninja is just too much.

thanks,

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  #193 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker: AMP / CQG
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Trader55 View Post
Does anyone know if this is a Mirus issue or all brokers using ZF? I was looking at another broker, but they also list ZF as their data feed.

I am using AMP / NT / CQG and I love the support at AMP ... I was with Zen until around Christmas, when
AMP stopped supporting Zen, seeing the writing on the wall.
While miffed at first, their preemptive strike apparently saved me
from a world of hurt.

May I suggest ... CQG Data Advantages


They will work with you on commissions, have the lowest margins in the biz and are cool guys. .

I have been with them from the start... 3 or so years.. time flies... I'm losing track

There seems to be quite a few AMP traders at futures.io (formerly BMT) now... That should say something


AJ
Nashville, Tennessee


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  #194 (permalink)
 GFIs1 
Legendary Market Wizard
Switzerland
 
Experience: Intermediate
Platform: Investor/RT
Broker: IB / DTN
Trading: Futures
 
Posts: 5,406 since Feb 2012
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Looking at futures.io (formerly BMT)'s quality base of more than 50K members - most of them paying for software and datafeed
monthly, a clever specialist in the market might offer for a limited time a package for the discouraged to
step onto a new platform.

Who will throw the first stone?

GFIs1

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  #195 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
Trading: 6e
 
Posts: 343 since Sep 2011


CapitaineNemo View Post
Doing the same. An Automated Strategy I ran last night ended with a dozen contracts instead of 1, due to ZenFire "execution issues" (sell instead of Buy)...hard to believe!
We'll see how long it takes Dorman/Mirus to process the Account transfer request.

Hello,

IŽam in the same situation trading with RCG/mirus. What did you do to do the accoount transfer from mirus to AMP?
IŽam in Europe and do not wanŽt to have to send all the paper work again to the US.

Thanks,
JJ

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  #196 (permalink)
 Silvester17 
Market Wizard
Columbus, OH
 
Experience: None
Platform: NT 8, TOS
Trading: ES
 
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tderrick View Post
I am using AMP / NT / CQG and I love the support at AMP ... I was with Zen until around Christmas, when
AMP stopped supporting Zen, seeing the writing on the wall.
While miffed at first, their preemptive strike apparently saved me
from a world of hurt.

May I suggest ... CQG Data Advantages


They will work with you on commissions, have the lowest margins in the biz and are cool guys. .

I have been with them from the start... 3 or so years.. time flies... I'm losing track

There seems to be quite a few AMP traders at futures.io (formerly BMT) now... That should say something

careful now:


Big Mike View Post
Moderator Notice
Moderator Notice



Mike


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  #197 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker: AMP / CQG
Trading: NQ, YM and ES
 
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Silvester17 View Post
careful now:


I realize the dangerous waters in which I tread.

I was able to resolve the problems I had during that difficult time by simply conversing with AMP.
All is well now and I actually consider the crew at AMP my friends.

I simply want to let people know that these cats will listen and work with you over
any situation or subject. Not so, with many brokers, I would think.

I'm just one trader giving his testimonial over a long and stressful journey of learning how to trade.


AMP has helped me many times, so I will give them my endorsement, whatever that is worth.

Traders were asking for a place to land and I suggested AMP. It is all I have known.


AJ
Nashville, Tennessee


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  #198 (permalink)
 CapitaineNemo 
Barcelona, Spain
 
Experience: Intermediate
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Trading: ES, CL, Option Spreads
 
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jsengxx2 View Post
Hello,

IŽam in the same situation trading with RCG/mirus. What did you do to do the accoount transfer from mirus to AMP?
IŽam in Europe and do not wanŽt to have to send all the paper work again to the US.

Thanks,
JJ

I've had both accounts for a while now. To open AMP Futures account was the same paperwork, it's actually easy, you just scan (o make a picture with your mobile phone) of the documents, passport, utility bill and such and upload it or send it attached to an email, and 2 days later, you're up and running. No snail mail, no post offices involved!
The Account transfer I'm doing is a standard Acct Transfer, using the AMP Futures form.

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  #199 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
Trading: 6e
 
Posts: 343 since Sep 2011


CapitaineNemo View Post
I've had both accounts for a while now. To open AMP Futures account was the same paperwork, it's actually easy, you just scan (o make a picture with your mobile phone) of the documents, passport, utility bill and such and upload it or send it attached to an email, and 2 days later, you're up and running. No snail mail, no post offices involved!
The Account transfer I'm doing is a standard Acct Transfer, using the AMP Futures form.

Thanks, I have talked with AMP and have don all the work online. IŽam waiting for AMP to contact me and to see what I have to do to transfer my account from mirus to amp.

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  #200 (permalink)
 MeanBean 
portland/oregon
 
Experience: Intermediate
Platform: my fist
Broker: DDT
Trading: cement
 
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What data feed are people moving to? I moved from CQG which I received constant disconnects to Zenfire, which is now defunct.

the meanest bean of all,
MeanBean
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