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AMP now has 2 pricing structures with each trading platform having a different cost...
the technology cost is separated from round-turn commission rate.
It's not brain surgery...as long as you can operate drop down boxes... AMP Cost Calculator
I've been with them for a while without ever having any issues concerning rates or ability to communicate with them
I have contacted my broker at amp, by phone though. To request a commissions reduction and showed them the link to cheaper commissions. It was reduced without any problems. I didn't do it by chat box though. This was about 6 months ago.
I don't remember i just searched the internet for the lowest rates that was posted on a website. I then called AMP and sent an email with a link to the website. I got a new quote sheet from my broker that reflected the price match. It was fairly easy. Just doing a little leg work.