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NT Zenfire FDAX data interruptions


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NT Zenfire FDAX data interruptions

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  #101 (permalink)
zurich
 
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Fat Tails View Post
@puma: Keep cool.

-> NTT is Nippon Telegraph and Telecom, the largest Japanese Telecom company, I don't think they will appreciate that you think that they are subsidiary of Deutsche Telekom. The turnover of NTT is about twice the turnover of Deutsche Telekom. NTT Communications is the largest operator of data nets in the world.

-> With my prior ISPs I have also had occasional routing problems. Last time I switched my broker access point from NYC to Switzerland, as the broker has its own telecommunication lines. If you access routers in the US you should always have a backup connection and not cry, if the primary data feed has a few interruptions.

-> Deutsche Telekom has a open forum, where the matter is discussed. They have answered the questions. Here is the feedback given by Deutsche Telekom

January 22: DTAG confirms that there is an open ticket since January 16, also they confirm that my problem is identical to the problem related to NinjaTrader/Zenfire. They ask not to open any new tickets as there is an open ticket for the routing via NTT.

January 23: Other users confirm that there problems are related to the Telekom routers that we have identified
(80.156.161.46 + 80.157.128.30)

January 23: DTAG says that the problems are not caused by a bottleneck, but they confirm that there is a problem.

January 24: DTAG says that the problem was caused by NTT. From "was caused" I assume that it has been partly fixed.

January 24: A few users confirm that the case has been fixed. However, there is a gamer complaining that she has to wait half a minute until the monster reacts. May be the monster is not allowed by the Godzillas of the Japanese network.

January 24: DTAG says that they have still found lost packages and that the cause lies with NTT Communications.

I have found that there is a net improvement. While it was impossible to download data from the 7ticks.com server during afternoon and evening hours prior to January 23, I have now identical download speeds whether I use Telekom or Telefonica as ISP.

I cannot tell you though whether the monster is still stuck somewhere in the line.

TY for the facts Fat Tails.

I must say I am never cool when I am confronted with bad customer support. ( Thats why I have a terrible life, being in Germany lol)

DTAG support continues to reply to me with "no known problems".

On my end the problems are unchanged : I monitor the connection to 80.156.161.46 nonstop since eurex open. I have 25% packet loss . Similar numbers yesterday.

PS..: I ordered & installed the backup connection you recommended - TY This is very good , but only for emergencies - not for my day by day trading

PPS.: I monitor the connection to 64.202.118.181 and in between 80.156.161.46 shows the problems.

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  #102 (permalink)
Market Wizard
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puma View Post
TY for the facts Fat Tails.

I must say I am never cool when I am confronted with bad customer support. ( Thats why I have a terrible life, being in Germany lol)

DTAG support continues to reply to me with "no known problems".

On my end the problems are unchanged : I monitor the connection to 80.156.161.46 nonstop since eurex open. I have 25% packet loss . Similar numbers yesterday.

PS..: I ordered & installed the backup connection you recommended - TY This is very good , but only for emergencies - not for my day by day trading

PPS.: I monitor the connection to 64.202.118.181 and in between 80.156.161.46 shows the problems.


I am not sure that we can correctly measure package loss with ping plotter. Some servers - this is true for the 7ticks.com server in Chicago - show as destination unreachable, which means that they simply do not return the pings.

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  #103 (permalink)
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I am not sure that we can correctly measure package loss with ping plotter. Some servers - this is true for the 7ticks.com server in Chicago - show as destination unreachable, which means that they simply do not return the pings.

they are set up not to respond to pings - a security measurement ( anti-ddos according to Ninja ). That is ok.

But the problem lies in between. This is shown by a trace.

Ninjatrader then is confused by the high delay times and-or by the package losses.

This morning I am routed via 80.157.128.230 to 7ticks.
No packet-loss so far - but this was always so in the morning.
The problems start usually around 19:00 - 20:00 CET

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  #104 (permalink)
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The countless interruptions to Zen-Fire I had each day in December and January are gone since last Thursday (24 January).

No issues lately.

So I can confirm DTAG and/or NTT at least partly fixed the issues.

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  #105 (permalink)
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good news TempletonPeck

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  #106 (permalink)
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Hey guys,

thought the probs were solved?!

In my case, everyting is still fine with DTAG and Zen-Fire.

@Ribben

Did you try a different PC / Laptop?

Can you check your connection via a different ISP?

Take your PC to a friend and try to log in to ZF/NT.

I am wondering because everyone else is fine after DTAG solved the issues.



P.S.: Wäre schön wenn du das nächste mal mit Absatz schreibe kannst. Das macht das Lesen wesentlich erträglicher!

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  #107 (permalink)
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@Balanar

Hello!

No, still facing disconnection problems. 3 times yesterday and today only ones yet. As I wrote yesterday I am not a

customer of DTAG now, thus, any improvements there will not affect me I guess. I did sent a ticket to my ISP and

still waiting for a response.

I have the possibility at least going to another PC. An alternative line! Nothing to compare but a mobile connection.

I am sure nothing for testing or to work with it a complete day. I will take the points you mentioned in

consideration and will keep this issue updated.

Thx.

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  #108 (permalink)
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I had no disconnects yesterday.

But the package loss from the problem IP was even higher.

I had a good day in the past - I am not willing to say that the issues is solved yet.

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  #109 (permalink)
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Yesterday NO disconnects -> Day 2 (fingers crossed)

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  #110 (permalink)
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day3 without problems

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  #111 (permalink)
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I trading in auto dax and I cant do any more in the night, becuase Mirus/Zenfire losing conection and broken orders.
Finaly I lost a lot of money.

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  #112 (permalink)
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Successlife View Post
I trading in auto dax and I cant do any more in the night, becuase Mirus/Zenfire losing conection and broken orders.
Finaly I lost a lot of money.

How do you know it is a Mirus issue and not your internet connection? Has this happened before? Do you have a ticket open with Mirus or a call into their support desk?

Mike

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  #113 (permalink)
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Successlife View Post
I trading in auto dax and I cant do any more in the night, becuase Mirus/Zenfire losing conection and broken orders.
Finaly I lost a lot of money.

Check your router log to see if there was a disconnect or not.

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  #114 (permalink)
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Successlife View Post
I trading in auto dax and I cant do any more in the night, becuase Mirus/Zenfire losing conection and broken orders.
Finaly I lost a lot of money.

I think it might be a problem with the internet connection. I doubt that it is possible to use an AutoTrade system to trade the DAX from Mexico. If you wish to trade the FDAX you should go through a broker that has an access point in Europe not too far away from Eurex and then rent a VPS close to the access point.

If you are running strategies on range or Renko bars, it is likely that already the latency between EUREX and Mexico will lead to overfills, as the information on order execution is not available in a timely manner on your PC.

I am afraid that you are fighting tanks with an army knife.

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  #115 (permalink)
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Successlife View Post
I trading in auto dax and I cant do any more in the night, becuase Mirus/Zenfire losing conection and broken orders.
Finaly I lost a lot of money.

Please feel free to come to Mirus Live Support to help identify the cause of your disconnections. This is likely due to a wireless internet connection, unstable internet connection, incorrect date/time/time zone setting on the PC, or anti-virus/firewall. Our Support team would be happy to help diagnose.

You may also be interested in our hosting services, which eliminates the risk of an internet connection when trading automated strategies. Mirus Hosting Services

Hope this Helps
Bob

If you have any questions about Mirus Futures please send me a Private Message.
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  #116 (permalink)
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Fisrt, thank to all for the words. I read with attention all comments.
The night "specific" was maybe 4-5 weeks ago.
I put in auto trade at 11.30 PM central time.
I see again my pc at 6 AM.
I saw some trades and saw a big lossing trade.
I use the next time to analyze any trade.
I saw one small wining trade , and the system open a short trade.
Near to 4.13 AM
The trade was profitable for more than 45 m and later moving to high and was closed in red.
But there aren´t data in the chart for more than 35m.
First I think in my pc problem.
But all was ok.
Then i think in Internet, but i check all be ok.
I belive Market problem, becuase I try to reload all historical again for dax, but the bars still hide.
I delete all historical, delete all data base and reset all data.
Download all data again and for DAX (only) this bars still without data.
For this reason I cant think in Internet or Mexico problem.
The auto-trading was broken and not return until the data of bar return to my data and close the position.
I dont use wireless, I dont use proxy. I dont use antivirus or firewall in this PC for trading.
Anyway, Mexico (I know that) is not a big deal for trading.
But never I have this problem before.
I dont blame to Mirus/Zenfire, I have a great concept about they.
I know this guys from long time ago becuase I open or manage friend account from long time ago.
I never had problem. But I never use auto-trading, alone in the night before.
Anyway moving fordward and learn for the lesson.

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  #117 (permalink)
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I think auto-trading from your own PC and a retail Internet is very dangerous, unless being not so far and awake and check your screen every X minutes. In fact I don't think it's dangerous, but that it's crazy, but I don't want to look rude.
A colo or VPS solution is of course better and safer (but it has a cost), but you can already code something in Ninja which is monitoring what's going on (lost data feed connection for more than X seconds, unrealized loss greater than expected, ...), and send you an SMS.
This is something I already use myself, with Google Calendar API, and some of my customers are also using it, it works great, and it's free.
Of course, your cell phone have to make enough noise to wake you up .

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  #118 (permalink)
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sam028 View Post
I think auto-trading from your own PC and a retail Internet is very dangerous, unless being not so far and awake and check your screen every X minutes. In fact I don't think it's dangerous, but that it's crazy, but I don't want to look rude.
A colo or VPS solution is of course better and safer (but it has a cost), but you can already code something in Ninja which is monitoring what's going on (lost data feed connection for more than X seconds, unrealized loss greater than expected, ...), and send you an SMS.
This is something I already use myself, with Google Calendar API, and some of my customers are also using it, it works great, and it's free.
Of course, your cell phone have to make enough noise to wake you up .

Thanks, I saw your service and put trial in lower plan, I saw you will looking for beta tester for Eurex, please add me next time.

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  #119 (permalink)
Germany
 
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Anyone else having price feed connection issues today?

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  #120 (permalink)
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no problems today... even at all it is quite reliable since months here... check back with your ISP !
Hope it helps.
Grüsse aus dem Norden
Mike

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