NinjaTrader beat me to it. However, contact CQG to get this confirmed if you're using Trader. If I remember correctly, their Trader version has to be set manually.
Dale, can you please elaborate on which regulations you are referring to?
Interestingly enough, there are no any regulations preventing many other US FCMs from accepting Australian and Canadian customers.
Other U.S. based FCMs that accept customers from Canada or Australia have (or should have) branch offices located in these countries which allows them to transact business with residents of Canada or Australia.
Best regards,
If you have any questions about our services at Velocity Futures please send me a private message.
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i want to design my new eurex setup and need to know a pingable IP address from one of the TT Eurex Gateway servers in frankfurt/germany. I want to place my server as close as possible. Till yet i couldn't find anything.
Is there a known ip or could someone look into netstat? Any known dedicated server hoster in frankfurt with low latency connection to TT gateway?
TT doesn’t expose any publicly pingable ip addresses.
But, if you have access to the TT api, it will Ping servers on connection and I believe log the value.
Depending on your budget, TT offers hosting, which would be the lowest latency. Beeks financial Cloud is another service provider that has servers in Frankfurt and pretty decent pricing.
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If you are asking about "XTrader" or "XTAPI" this is a valid question. If you are asking about "New TT" it's really mote. While the software front end is cloud based (AWS in the US I believe) all the order execution engines are all colocated. So having a faster/better connection to the 'front end' won't improve your automated trading.
I always used PingPlotter to monitor my connection to my servers in the XTrader world. Was disappointed when I discovered that "New TT" doesn't allow this. Thankfully (with the help of PingPlotter Support) I was able to find away around this.
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Been rumors that they were on the Block but this is the talk of Chicago today. I wonder how many customers they would lose though if the Vampire Squid did buy them.
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Probably big banks and funds will look for alternates since they don’t want their proprietary trades/data tracked but what happens to prop/retail who cannot afford alternatives. For autospreader/automation it is still the cheapest solution unless you want to build your own connecting to a different API
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I was under the impression TT was struggling. I could be completely wrong. From first hand experience working on big institutional desks (~ large energy trading desks) the bigger the rumor we were blowing up - the more money we were making. Hence who knows. Either way $500M seems like a huge amount of money for a company who appears to see their hardcore customer base continually eroding. Don't get me wrong, I think its an amazing piece of software but they charge $1500 when their competition charges a fraction of that. (Unless your talking about Bloomberg, but nobody is comparing Bloomberg to TT!)
Exactly my thought
I agree again. ADL is in a league of its own. But who is paying $500M for ADL? I tried to search for what TT paid for Tickit (which is what ADL is) but can't find it. Google has become nothing but advertising. Real search barely works.
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FYI, According to Edge Clear, Trading Technologies suffered an outage of their CME order-routing service Sunday evening. It appears to have been resolved at some time before 7:35PM CST Sunday evening which is when I received the all-clear email so it appears to have been brief. Not only would this affect TT users but I believe also users of the Sierra Chart Order-Routing system would have been affected, since this service in its current implementation is cross-wired to TT's CME order-routing backend.
Hopefully no one here was too badly affected.
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Outage Sunday Night, and also on Thursday, so two in three trading days. Not what you expect from the software that used to be considered the professionals software, and the industry leader. Obviously the outage is frustrating but the lack of information is even more frustrating. In XTrader you could see when the order server or price server goes down. In new TT you can't - your orders just mysteriously disappear. Audit logs show no record of orders being cancelled. File a support ticket and you get responses like "Our engineering team was alerted of these issues and performed a failover to resolve the issue. All connections properly failed-over and customers reported the issue to be resolve. Please contact your clearing firm or the exchange to verify order status of any orders that may have been impacted by this issue.". Okay that may address that the fail-over worked but it doesn't address why things failed in the first place, why there is no record of what orders were cancelled or how we are supposed to verifty orders when there is no record of what the orders were!
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I filed a ticket to ask a very specific question (If all day orders are set to cancel on disconnect in the event of an outage, because all my orders were cancelled), and got the exact same response. Thankfully my days with TT are numbered.
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Never seen that status page before. Thanks for link.
Not sure if this is related to the outage (don't think it is) but I am in the frustrating situation that my fills do not add up to what TT says my position is. I think this is because the fills only reflect transactions >5pm Monday while the position reflects everything >5pm Sunday. The old Holiday bug! You'd think after 4 years or whatever it is now, they could handle holidays correctly now. I mean this does happen 9 times per year. And if your thinking this should be easy to reconcile, my fills window has 309 fills in it already!
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I do know that. My point is when I pull up a fills window it should show all the fills for todays trade date, which is all fills since 5pm Sunday. It doesn't. Hence my fills don't match my position. Position is correct. Fills record is missing fills.
If your a TT user... here's another Holiday bug for you. If you look at a chart you will see that there is a daily bar for both yesterday (Monday) and for today (Tuesday). Analytics block in ADL also sees both of these. This is wrong - its one session and should be one bar. Tonight at downtime, that Monday bar will magically disappear from both the charts and the ADL Analytics block as it becomes consumed by the Tuesday bar! So for one day charts, indicators and ADL analytics block is wrong, but it corrects itself. Bug or Feature?
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Same here. Got an email from my broker saying don’t trade on CME please until issues resolved. It sounds very similar to the issue that PC had and is still sorting out. Wonder what is going on.
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Per TT
Disruption : CME Order Management Issues
Customers should verify order status and positions with CME.
Me calling CME:
Me: Hi CME I would like to verify my order status
CME: Sure which orders would you like to verify?
Me: I don't know. Thats why I need to verify them
CME: Well how can we verify the status if you don't know what the order is?
It's all just CYA. If something goes wrong, bad positions, ie like the whole Phillips Capital issue, TT can say "well we told you to verify with the exchange, not our fault!".
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I must admit that while I did have the issue that all my ASE and Algo's cancelled early this morning, I've had no issues since, and I've had a busy day.
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I had speculated that the Sierra Chart Order-Routing service would be affected because of the underlying dependency on TT backend services but I saw no issues at all today and I only trade CME products. I also have Phillip Capital as my clearing firm so everything was fine in that department as well.
I consider myself lucky that work was so busy last week that I had little time to trade.
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Yes, thank you...just saw the email from Sierra Chart and the post as well. Everything appeared to be fine today, I do have server 1 as one of my secondaries so it may have failed-over transparently and I never noticed.
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Thanks. Looks like TT have now combined the issues from the last 3 days into a single issue that they claim to have fixed during downtime today.
02/16/21 05:00 PM
The previously reported issue has been resolved.
Issue Summary: CME Order Routing and Order Management Issue
Last weekend (12-Feb), TT tested and implemented a change to prevent a condition that triggered a failure of the CME order routing component which occurred on 11-Feb. There is no risk/exposure for other markets. This change resulted in unforeseen issues Sunday through Tuesday including ongoing order management impact for a subset of users. During this time our engineering and operations team remained focused on addressing the immediate term needs of clients while working toward the final resolution. Changes to resolve and prevent this issue were implemented during the trading break this evening (16-Feb).
As disappointed as I am about this, I don't see what my alternatives are.
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So, i will not get into too much detail, but I have over a dozen trades on my last two statements that I never made......I made one trade with 3 contracts Sunday night, for a nice profit.......I was flat and went to bed. Monday and Tuesday several trades were made on my behalf, even after I had been assured I was flat with no pending orders. I even told Amp to restrict all trading on my account Monday night, and Tuesdays statement still showed open positions I was informed not to close because that would make the issue worse. Long story short 20% of my account gone from trades I did not make. What are my chances of getting this resolved and refunded? I just want to hear the truth........I am sick if getting the runaround.
They can track which orders really came in from you and which are caused by the system bug but it will take some time to go through all the executions done last days. TT is a big operator so there will be a lot of executions to check.
It would be nice to know if this a global incident or just related to some brokers only.
Well we don't know is this a hack or a bug but this kind of problems can always escalate quickly into very hazardous events and even kill the companies. Let's hope this is not the case and they are able to solve the situation soon.
EDIT:
These kind of events are very good reminders for us: Use always the full available leverage (not risk) so you can keep as little money as possible under the broker risk. And always trade from the limited liability entities such LLC
It takes nothing to be a Pig
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Part of the issue was, I saw open positions, when i was not trading while I was at work, and contacted Amp to flatten them......somehow that opened new positions in the opposite direction. Anyway, it is what it is. I feel like the more I plead my case the worse things get. I have taken big losses, but its hard to accept them when you did not make them. Thanks for your input. I was not on TT by the way, but Sierra with their order routing.
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Sorry to hear of your problems @Fryer. This sounds eerily like the Phillips Capital (and hence Ninja Trader/Edgeclear/and others) problem from last week.
I was a little surprised when I heard how decisively one broker shut down TT users and liquidated positions. If this was a common problem with many of their accounts I can see why they did it. Since I haven't currently heard of similar problems at other FCMs I wonder if that broker have their own TT setup and if something went wrong that specifically effected them.
In your case, since you called them, and told them to flatten you, I hope you should be protected. The problems arise when people saw positions they didn't recognize and flattened them themselves.
I understand the FCMs concerns with this. If you think about it, in some ways that's a free option. If you see a position you don't recognize it, document it and then offset it. If it goes in your favor, then it was a trade you put on, if it goes against you it's their fault because they showed your position incorrectly and you have the documentation to prove it!
From the sierrachart thread that @Scalpguy linked it sounded like there was an issue with the auto-liquidation feature, which I doubt most fcm's have enabled.
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looks like it happened to 7 different FCMs and looks to be TT's error.
TT says "issue is impacting a subset of users" so this probably means all the 7 different FCMs on this "subset" TT server environment were affected. Which would explain why it wasn't across all FCMs. Something was wrong with this specific TT server environment.
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Believe the issue yesterday was a minor connectivity issue which didn't effect routing. Interestingly I monitor my connection to TT using PingPlotter. I had minor connectivity issues at the time TT indicated there was a problem but PingPlotter showed no issues with the connection. Makes me wonder whether the connectivity issue was between their front end (which I believe is cloud based) and their back end (which I believe is exchange colocated).
I reached out to several people at FCMs and all but one said they had heard of the issues but they had not had any issues themselves. Trying to confirm with the one who had issues, exactly what issues they had.
Had the same issue. Closed Monday with -440 realized, only left a short 6B position open. Woke up Tuesday with -2k in open orders, but in my case Amp support told me to liquidate if in doubt (which probably opened positions all over the other side). Tuesday afternoon I had other orders opened and didn't touch them, was -6k at this point. Some time later more orders opened and flattened and Thursday morning I received a statement from Amp with 3x the losses I had when I closed on Monday (several liquidation fees, commissions etc added). Amp did not provide a helpful reply yet on how this matter will be dealt. TT neither. I am with TT's trader, not Sierra. Also can't trade since then
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Sorry @sakisf. TT creates a trade log, and I think a full order log, which you can download from their portal. Have you tried doing that and reconciling to what you believe to be correct? I have no idea what I would do if something like this happened to me. I do hundreds of trades a day. It would be extremely difficult to reconcile if that trade log was somehow incorrect.
Let me be the first to say, as far as I know nothing like this ever happened with XTrader in its 26 years!
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Since a few here are posting about the recent TT outage affecting the Sierra Chart Order-Routing service, I thought I'd share this post from the SC engineering team on their support board from Tuesday, Februrary 16:
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@SMCJB for me it was with TT (desktop chrome-based version) for @Fryer it was with Sierra.
Seems like trading is now restored with TT platform. For any losses caused by the incident I guess we are out of luck according to the clause we accepted with TT.
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@sakisf I think there's a clause like that in most software, which is one of the reasons I'm surprised that the Ninja situation seems to have been sorted out so cleanly. Do you have a link to the "Full Report" I can't follow it from the image you posted.
Anyway my current situation with TT this afternoon.
Fills displayed in the Fills widget do not add up to the positions in the Position Widget.
Positions displayed in the Positions widget do not equal Positions shown in the Order and Fills Widget.
While Fills displayed in the Fills widget do equal Fills shown in the Order and Fills Widget, and the Fills shown do add up to the Position shown in the in the Order and Fills Widget I believe all three of those are wrong and what is show in the Positions Widget is actually correct. I know for sure that the Fills Widget and the Orders and Fills Widget are both missing positions.
Finally I just checked the fills file available on the download portal and that looks correct which is reassuring. So worst case scenario I can always refer to that.
I suspect this will eventually fall into "we cannot reproduce the error" category and hence the ticket will be close with "Resolution: Fixed".
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My fills and orders added up in both widgets, I even see their results under Trade Analytics too, with the exception I did not open any of them. I only closed some of the ghost orders after receiving the green light from Amp support (they actually said liquidate and dispute them on the statement as the loss shown in Positions widget was at the time 5x the actual loss for the day) so I guess it opened opposite orders - by that time there was no warning received not to do so. Then I had several orders opened and closed minutes/hours later by the risk manager, somehow some of them reduced the total reported loss (at some point the unrealized loss was exceeding my account size while maintenance margin was 4x that).
I sent them everything, screenshots, fill reports etc. and I only received generic replies pointing me to the status page of TT and Amp announcements. Neither Amp/TT responded to my mails / tickets about the additional losses I incurred because of their problems, so I am not gonna bother further, at least I got out without owing them anything
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@sakisf that's awful. If they told you to "liquidate and dispute them on the statement" then I think you should have some recourse against them. I can see how your broker can liquidate you but I don't see how a risk manager can open a trade in your account. If they did then again I think you have some recourse against them.
@Big Mike you asked us to keep this out of the Phillips/Ninja thread. Problem is nobody is paying attention to it over here. This is appears to be very similar to the PC issue.
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I can't blame Amp on this matter as it was hours after a US holiday started and the ghost orders were opened during the market close time. The only thing I have against them is that they sent an email saying that they checked with CME and that any positions on my account were correct according to CME and I should trade normally. It was after this that all went to hell and their support person told me that if I see any error I should close and dispute - apparently they had no full knowledge at this time either.
^^ These were the last opened and closed positions the next day by Amp's RM. They were probably trying to offset the previous ghost orders and reduced the total loss but not to the actual position.
TT on the other hand only asked us to contact the exchange and identify/offset the ghost orders on our own
If it wasn't for the platform and the bad connectivity - lag with CQG I would have left already.
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I'm not sure what this is showing. The bottom three fills appear to be manually entered fills. What are the top three fills? I assumed that these were the trades that were being closed but their timestamp is AFTER the manual fills?
@SMCJB They were part of the ghost orders opened and closed by the Risk Manager. A few more where there the previous day too. And I was charged commissions for all of them
Anyway, 1+ weeks after the incident and I still couldn't pull the trigger as I lost confidence with TT trader. The loss was not heavy and didn't bite me as it took only profits away, but still was ~10% of the account size + TT & CME monthly fees without being able to trade for a whole week. Finally decided to pull out of both Amp and TT as I was unhappy with how both (not) reacted. I contacted AMP's live chat about the incident and they asked me to email the trade desk manager which I did and never got a human reply about the incident and if they intend to refund me after investigating the issue - provided them with screenshots of all fills etc -, other than automated messages. TT also replied with a technical message about how it was just a logging error leading to resource hogging and only says it will not happen again "TT understands the impacts of these issues on our clients and are committed to preventing a recurrence.". Seeing how Ninja reacted to the similar incident they had with PC I felt like I was talking to a wall.
So now I am looking for another discount broker, have my sights on Sierra Futures (stage5). Will probably get some time off first though.
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TT have been ICE data issues all morning, reported fixed 3 times, and I just lost all data for all exchanges for several minutes. Called support and could not get through.
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Not getting through to support would be especially frustrating/infuriating. Idk what's in the water at TT lately, all year its been software issues and c-suite shakeups.
.
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I just wanted to post an update on my ghost orders and trades from a few weeks ago. TT refused to compensate for their error, but AMP and Sierra stepped up to the plate and refunded me for all the ghost trades and losses that occured during the TT outage. I am very pleased someone did the right thing. Figured I would let you guys know.
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That's good to hear @Fryer, hopefully @sakisf gets a similar resolution.
I've had many documented problems with TT over the years (mostly with autospreaders or the implied engine) that have at times cost small amounts but at least once cost a large amount and I couldn't even get them to credit me a months subscription, so not surprised you got no relief from them.
This is what I got despite sending them all screenshots, fills etc:
Screenshot_1
So, my decision to leave them was good, otherwise I guess they were gonna deduct more from my account.
Total loss 10% of my account because their support person told me to close any ghost orders and dispute them with their trading desk and all I heard back from them was that I am allowed to keep the extra profits
And here is full story:
My account how I found it with orders opened at midnight during the market close hour. From -440 I saw orders running and my account at -2.1k.
The email I received from Amp and the chat with their support during which they told me to close and dispute. And some time later:
I think I closed around here.
So they reinstated all my orders that I had closed for the day.
The next day they opened again new orders (mind that trading was disabled all the time from approximately 4pm CST Feb 16th).
Situation at 16th, near the market open:
Part of my second email to them with all the ghost orders and explanation on actual positions:
Orders opened on the 17th by Amp's RM. They somehow fixed part of the problem, but I was still in 10% loss.
And that's it. Sorry for the long post but they drove me mad during that week and today again with their email. They totally ignored my emails and screenshots with all details, further reinforcing my decision to leave them for good - also had an account with Amp Global with them and traded via mt5 - ditched it.
On a related note TT CEO Rick Lane seems to have left and be replaced by Tim Geannopulos, the former global head of sales at Trading Technologies and a major TT shareholder
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I have no knowledge but that John Lothian piece makes it sound like they are trying very hard to sell it. Your probably heard the Goldman rumors (which they also reference in that piece). I never understood how that would work, who wants to run software owned and operated by a competitor. Software is hot though, probably all sorts of companies we would never think of who might be interested.
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