TT TradingTechnologies - futures io
futures io futures trading



TT TradingTechnologies


Discussion in Brokers

Updated
      Top Posters
    1. looks_one SMCJB with 16 posts (28 thanks)
    2. looks_two torroray with 9 posts (1 thanks)
    3. looks_3 Scalpguy with 5 posts (15 thanks)
    4. looks_4 addchild with 5 posts (5 thanks)
      Best Posters
    1. looks_one Scalpguy with 3 thanks per post
    2. looks_two mongoose with 2.3 thanks per post
    3. looks_3 SMCJB with 1.8 thanks per post
    4. looks_4 snax with 1.8 thanks per post
    1. trending_up 9,562 views
    2. thumb_up 76 thanks given
    3. group 17 followers
    1. forum 68 posts
    2. attach_file 5 attachments




Welcome to futures io: the largest futures trading community on the planet, with well over 125,000 members
  • Genuine reviews from real traders, not fake reviews from stealth vendors
  • Quality education from leading professional traders
  • We are a friendly, helpful, and positive community
  • We do not tolerate rude behavior, trolling, or vendors advertising in posts
  • We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community.  It's free and simple.

-- Big Mike, Site Administrator

(If you already have an account, login at the top of the page)

 
Search this Thread
 

TT TradingTechnologies

(login for full post details)
  #1 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received

Hi,

Last week a tech rep from Mirus said my internet connection is slow and will effect my trading since I live on the other side of the world.

I notice TT Global Distribution Network hub is located in Singapore which is near my country.

Would this be a solution that I can consider?

Attached Thumbnails
Click image for larger version

Name:	tt.PNG
Views:	168
Size:	317.8 KB
ID:	68876  
Started this thread Reply With Quote

Journal Challenge February 2021 results (so far):
Competing for $1500 in prizes from Topstep
looks_oneSBtrader82 's Trading Journalby SBtrader82
(151 thanks from 28 posts)
looks_twoJust BEING a Trader: Letting Go!!by iqgod
(110 thanks from 31 posts)
looks_3Wisdom is Emptinessby Mtype
(66 thanks from 24 posts)
looks_4Deetee’s DAX Trading Journal (time based)by Deetee
(31 thanks from 15 posts)
looks_5Journal for peanuts1956by peanuts1956
(23 thanks from 13 posts)
 
 
(login for full post details)
  #3 (permalink)
Oslo, Norway
 
Experience: Advanced
Platform: CQG, Excel
Trading: CL
 
Lornz's Avatar
 
Posts: 1,198 since Apr 2010


Yes, either that or CQG. It's better to use their infrastructure than it is rely on one's own internet line to and from Chicago.

I had the same problem here in Norway.

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #4 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Lornz View Post
Yes, either that or CQG. It's better to use their infrastructure than it is rely on one's own internet line to and from Chicago.

I had the same problem here in Norway.

Cant find if CQG got a hub near me

Started this thread Reply With Quote
 
(login for full post details)
  #5 (permalink)
Oslo, Norway
 
Experience: Advanced
Platform: CQG, Excel
Trading: CL
 
Lornz's Avatar
 
Posts: 1,198 since Apr 2010


torroray View Post
Cant find if CQG got a hub near me

They do.

Attached Thumbnails
TT TradingTechnologies-cqgnettechspec.pdf  
Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #6 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received

Thanks.

Does that mean that if you open account with a broker offering CQG then your trade will automatically seek the nearest CQG hub?

Started this thread Reply With Quote
 
(login for full post details)
  #7 (permalink)
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
 
NinjaTrader's Avatar
 
Posts: 1,569 since May 2010
Thanks: 184 given, 2,416 received


torroray View Post
Thanks.

Does that mean that if you open account with a broker offering CQG then your trade will automatically seek the nearest CQG hub?

When connecting into the CQG Global Network, they will run ping tests and connect you to the hub with the lowest latency to your location.

Follow me on Twitter Reply With Quote
The following 2 users say Thank You to NinjaTrader for this post:
 
(login for full post details)
  #8 (permalink)
Oslo, Norway
 
Experience: Advanced
Platform: CQG, Excel
Trading: CL
 
Lornz's Avatar
 
Posts: 1,198 since Apr 2010


torroray View Post
Thanks.

Does that mean that if you open account with a broker offering CQG then your trade will automatically seek the nearest CQG hub?

NinjaTrader beat me to it. However, contact CQG to get this confirmed if you're using Trader. If I remember correctly, their Trader version has to be set manually.

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #9 (permalink)
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: My own custom solution
Trading: Emini Futures
 
Big Mike's Avatar
 
Posts: 49,733 since Jun 2009
Thanks: 32,283 given, 97,470 received

Moderator Notice
Moderator Notice



Mike

We're here to help -- just ask

For the best trading education, watch our webinars
Searching for trading reviews? Review this list

Follow us on Twitter, YouTube, and Facebook

Support our community as an Elite Member:
https://futures.io/elite/
Follow me on Twitter Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #10 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Thanks for everyone contributing on CQG experience but I would like to hear from those with TT connection.

Started this thread Reply With Quote
The following user says Thank You to torroray for this post:
 
(login for full post details)
  #11 (permalink)
Houston Texas USA
 
Experience: Advanced
Platform: X_TRADER
 
Posts: 63 since Sep 2010
Thanks: 24 given, 43 received


torroray View Post
Hi,

Last week a tech rep from Mirus said my internet connection is slow and will effect my trading since I live on the other side of the world.

I notice TT Global Distribution Network hub is located in Singapore which is near my country.

Would this be a solution that I can consider?


As long as the firm was using TT Net and not hosting their own TT environment (the way we do) this is definitely a solution for you.

If you have any questions about our services at Velocity Futures please send me a private message.
Reply With Quote
 
(login for full post details)
  #12 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Dale Box View Post
As long as the firm was using TT Net and not hosting their own TT environment (the way we do) this is definitely a solution for you.

Hi Dale,

How do you find out if they using their own TT Net? Some broker site dont have this info listed.

Started this thread Reply With Quote
 
(login for full post details)
  #13 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Dale Box View Post
As long as the firm was using TT Net and not hosting their own TT environment (the way we do) this is definitely a solution for you.

Hi Dale,

I did find that some host their own TT environment .

So Velocity looks to be a very attractive option.

Started this thread Reply With Quote
 
(login for full post details)
  #14 (permalink)
Australia
 
 
Posts: 48 since Feb 2011

Anyone knows any other IB/FCM offering platforms other than X_Trader on TT feed AND using TTNet? (Velocity don't deal with international customers)

Reply With Quote
 
(login for full post details)
  #15 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Bogan View Post
Anyone knows any other IB/FCM offering platforms other than X_Trader on TT feed AND using TTNet? (Velocity don't deal with international customers)

Really. Can you show me where they mention this.

Started this thread Reply With Quote
 
(login for full post details)
  #16 (permalink)
Australia
 
 
Posts: 48 since Feb 2011


torroray View Post
Really. Can you show me where they mention this.

No, I can't, because they don't bother mentioning unless you ask explicitly.

Reply With Quote
 
(login for full post details)
  #17 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Bogan View Post
No, I can't, because they don't bother mentioning unless you ask explicitly.


I've notice they have international contact no. Whats the point if they do not intend to deal with international customers

Started this thread Reply With Quote
 
(login for full post details)
  #18 (permalink)
Houston Texas USA
 
Experience: Advanced
Platform: X_TRADER
 
Posts: 63 since Sep 2010
Thanks: 24 given, 43 received

Gents,

Due to Australian and Canadian regulations we aren't allowed to accept customers from those countries.

If you have any questions about our services at Velocity Futures please send me a private message.
Reply With Quote
 
(login for full post details)
  #19 (permalink)
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
 
torroray's Avatar
 
Posts: 273 since Nov 2009
Thanks: 52 given, 61 received


Dale Box View Post
Gents,

Due to Australian and Canadian regulations we aren't allowed to accept customers from those countries.

Thanks for clearing that up

Started this thread Reply With Quote
 
(login for full post details)
  #20 (permalink)
Australia
 
 
Posts: 48 since Feb 2011


Dale Box View Post
Gents,

Due to Australian and Canadian regulations we aren't allowed to accept customers from those countries.

Dale, can you please elaborate on which regulations you are referring to?
Interestingly enough, there are no any regulations preventing many other US FCMs from accepting Australian and Canadian customers.

Reply With Quote
 
(login for full post details)
  #21 (permalink)
Houston Texas USA
 
Experience: Advanced
Platform: X_TRADER
 
Posts: 63 since Sep 2010
Thanks: 24 given, 43 received


Bogan View Post
Dale, can you please elaborate on which regulations you are referring to?
Interestingly enough, there are no any regulations preventing many other US FCMs from accepting Australian and Canadian customers.


Hi Bogan,

Other U.S. based FCMs that accept customers from Canada or Australia have (or should have) branch offices located in these countries which allows them to transact business with residents of Canada or Australia.

Best regards,

If you have any questions about our services at Velocity Futures please send me a private message.
Reply With Quote
The following user says Thank You to Dale Box for this post:
 
(login for full post details)
  #22 (permalink)
Detroit, Michigan
 
Experience: Beginner
Platform: Ninja Trader
Trading: Futures
 
Posts: 299 since Nov 2011
Thanks: 497 given, 286 received

FYI

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=8&ved=0CHAQFjAH&url=http%3A%2F%2Fwww.ft.com%2Fcms%2Fs%2F0%2F38eafc14-8b3a-11e1-bc84-00144feab49a.html&ei=ZaGdT9-sEMKeOuyZ6PsB&usg=AFQjCNHJUhJJO1vFnjiC5NxK24i3LJnosA

Not sure if it is relevant.

Reply With Quote
The following user says Thank You to TrendTraderBH for this post:
 
(login for full post details)
  #23 (permalink)
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: My own custom solution
Trading: Emini Futures
 
Big Mike's Avatar
 
Posts: 49,733 since Jun 2009
Thanks: 32,283 given, 97,470 received

Source: Trading Technologies lays off 100 staff - FT.com


Quoting 
Trading Technologies lays off 100 staff

High quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. See our Ts&Cs and Copyright Policy for more detail. Email ftsales.support@ft.com to buy additional rights. Trading Technologies lays off 100 staff - FT.com

Trading Technologies International, a developer of futures trading software used across Wall Street desks and in the pits of the Chicago exchanges, is laying off a large number of staffers just weeks after the rollout of a major new product.

The privately held firm is cutting some 100 of its roughly 600 staffers, including 80 in its home office in Chicago and the rest spread out across its offices, which are in London, New York, Tokyo, Singapore and Hong Kong.

High quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. See our Ts&Cs and Copyright Policy for more detail. Email ftsales.support@ft.com to buy additional rights. Trading Technologies lays off 100 staff - FT.com

“As we’ve become more focused and efficient over the past few years, we made a difficult but necessary decision to lay off about 100 employees,” the company said in a statement.

The cut comes amid persistently weak volumes in derivatives markets that have pressured revenues for trading technology firms, as it has for traders, banks and brokerages. CME Group said that average daily futures volumes were down 21 per cent so far this quarter versus the same period a year ago.

However, a person close to the group said that the move is an “organisational restructuring”, the result of an overexpansion just before the financial crisis. This is the first staff reduction for Trading Technologies since 2001.

“It’s been clear for the past six months or so that headcount was too high,” this person said. “This is not a reflection of trading volumes.”

The cuts will come from a variety of roles, but primarily engineers and IT support staff.

Despite the poor volumes, Trading Technologies has continued to unveil new trading tools. In March, it launched a new version of its core platform, X_TRADER. This included the Algo Design Lab, known as ADL, which allows traders to visually assemble automated trading engines and quickly launch them.

The company also recently named Rick Lane, the developer of ADL, as its chief technology officer. Mr Lane had left the group after it acquired the maker of ADL, to work at Google, but rejoined Trading Technologies last month.

Traders increasingly rely on automated decision engines known as algorithms, or “algos”, to rapidly trade futures or pair trades of related assets.

In addition to software, Trading Technologies also offers “co-location” services to put traders’ systems close to exchange hubs to increase their speed.

Though common to equities and the subject of scrutiny by some regulators such as the US Commodity Futures Trading Commission, algos are seeing growing use in other asset classes. ITG and Bank of America Merrill Lynch rolled out new electronic futures trading tools for their institutional clients last year.

Mike

We're here to help -- just ask

For the best trading education, watch our webinars
Searching for trading reviews? Review this list

Follow us on Twitter, YouTube, and Facebook

Support our community as an Elite Member:
https://futures.io/elite/
Follow me on Twitter Visit my futures io Trade Journal Reply With Quote
The following user says Thank You to Big Mike for this post:
 
(login for full post details)
  #24 (permalink)
@ Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: FDAX
 
Posts: 521 since Nov 2011
Thanks: 378 given, 450 received

Hello,

i want to design my new eurex setup and need to know a pingable IP address from one of the TT Eurex Gateway servers in frankfurt/germany. I want to place my server as close as possible. Till yet i couldn't find anything.

Is there a known ip or could someone look into netstat? Any known dedicated server hoster in frankfurt with low latency connection to TT gateway?

Regards,
Koepisch

Reply With Quote
 
(login for full post details)
  #25 (permalink)
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
 
Posts: 799 since Nov 2011
Thanks: 873 given, 879 received

TT doesn’t expose any publicly pingable ip addresses.

But, if you have access to the TT api, it will Ping servers on connection and I believe log the value.

Depending on your budget, TT offers hosting, which would be the lowest latency. Beeks financial Cloud is another service provider that has servers in Frankfurt and pretty decent pricing.


Sent using the futures.io mobile app

.
Reply With Quote
The following user says Thank You to addchild for this post:
 
(login for full post details)
  #26 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received


Koepisch View Post
Hello,

i want to design my new eurex setup and need to know a pingable IP address from one of the TT Eurex Gateway servers in frankfurt/germany. I want to place my server as close as possible. Till yet i couldn't find anything.

Is there a known ip or could someone look into netstat? Any known dedicated server hoster in frankfurt with low latency connection to TT gateway?

Regards,
Koepisch

If you are asking about "XTrader" or "XTAPI" this is a valid question. If you are asking about "New TT" it's really mote. While the software front end is cloud based (AWS in the US I believe) all the order execution engines are all colocated. So having a faster/better connection to the 'front end' won't improve your automated trading.


addchild View Post
TT doesn’t expose any publicly pingable ip addresses.

I always used PingPlotter to monitor my connection to my servers in the XTrader world. Was disappointed when I discovered that "New TT" doesn't allow this. Thankfully (with the help of PingPlotter Support) I was able to find away around this.

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #27 (permalink)
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
 
Posts: 799 since Nov 2011
Thanks: 873 given, 879 received

Goldman in talks to buy TT:


Quoting 
Goldman Sachs is in advanced talks with Trading Technologies International about acquiring the Chicago-based fintech firm for an estimated $500m (£370m), according to sources.

https://www.globalinvestorgroup.com/articles/3695761/goldman-sachs-in-talks-to-buy-trading-technologies-sources

.
Reply With Quote
The following 2 users say Thank You to addchild for this post:
 
(login for full post details)
  #28 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Been rumors that they were on the Block but this is the talk of Chicago today. I wonder how many customers they would lose though if the Vampire Squid did buy them.

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #29 (permalink)
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
 
Posts: 799 since Nov 2011
Thanks: 873 given, 879 received


SMCJB View Post
Been rumors that they were on the Block but this is the talk of Chicago today. I wonder how many customers they would lose though if the Vampire Squid did buy them.

Yeah, I was surprised it was GS but I imagine trading frontend/software providers aren't exactly a hot market.

.
Reply With Quote
The following user says Thank You to addchild for this post:
 
(login for full post details)
  #30 (permalink)
NYC, NY
 
Experience: Intermediate
Platform: Sierra Qtrader TT
Broker: Amp/CQG/TT, Optimus, ADM
Trading: Mainly CL. Spread researcher currently
 
Posts: 632 since May 2013
Thanks: 535 given, 337 received

Probably big banks and funds will look for alternates since they don’t want their proprietary trades/data tracked but what happens to prop/retail who cannot afford alternatives. For autospreader/automation it is still the cheapest solution unless you want to build your own connecting to a different API


Sent using the futures.io mobile app

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #31 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received


addchild View Post
Yeah, I was surprised it was GS but I imagine trading frontend/software providers aren't exactly a hot market.

I was under the impression TT was struggling. I could be completely wrong. From first hand experience working on big institutional desks (~ large energy trading desks) the bigger the rumor we were blowing up - the more money we were making. Hence who knows. Either way $500M seems like a huge amount of money for a company who appears to see their hardcore customer base continually eroding. Don't get me wrong, I think its an amazing piece of software but they charge $1500 when their competition charges a fraction of that. (Unless your talking about Bloomberg, but nobody is comparing Bloomberg to TT!)


jokertrader View Post
Probably big banks and funds will look for alternates since they don’t want their proprietary trades/data tracked

Exactly my thought


jokertrader View Post
but what happens to prop/retail who cannot afford alternatives.For autospreader/automation it is still the cheapest solution unless you want to build your own connecting to a different API

I agree again. ADL is in a league of its own. But who is paying $500M for ADL? I tried to search for what TT paid for Tickit (which is what ADL is) but can't find it. Google has become nothing but advertising. Real search barely works.

Reply With Quote
The following 4 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #32 (permalink)
Legendary Market Wizard
Chicago
 
Experience: Beginner
Platform: Sierra Chart
Broker: Edge Clear
Trading: MES
 
snax's Avatar
 
Posts: 1,523 since Feb 2019
Thanks: 6,092 given, 6,075 received

FYI, According to Edge Clear, Trading Technologies suffered an outage of their CME order-routing service Sunday evening. It appears to have been resolved at some time before 7:35PM CST Sunday evening which is when I received the all-clear email so it appears to have been brief. Not only would this affect TT users but I believe also users of the Sierra Chart Order-Routing system would have been affected, since this service in its current implementation is cross-wired to TT's CME order-routing backend.

Hopefully no one here was too badly affected.

Visit my futures io Trade Journal Reply With Quote
The following user says Thank You to snax for this post:
 
(login for full post details)
  #33 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Outage Sunday Night, and also on Thursday, so two in three trading days. Not what you expect from the software that used to be considered the professionals software, and the industry leader. Obviously the outage is frustrating but the lack of information is even more frustrating. In XTrader you could see when the order server or price server goes down. In new TT you can't - your orders just mysteriously disappear. Audit logs show no record of orders being cancelled. File a support ticket and you get responses like "Our engineering team was alerted of these issues and performed a failover to resolve the issue. All connections properly failed-over and customers reported the issue to be resolve. Please contact your clearing firm or the exchange to verify order status of any orders that may have been impacted by this issue.". Okay that may address that the fail-over worked but it doesn't address why things failed in the first place, why there is no record of what orders were cancelled or how we are supposed to verifty orders when there is no record of what the orders were!

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #34 (permalink)
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
 
Posts: 799 since Nov 2011
Thanks: 873 given, 879 received


SMCJB View Post
Outage Sunday Night, and also on Thursday, so two in three trading days. Not what you expect from the software that used to be considered the professionals software, and the industry leader. Obviously the outage is frustrating but the lack of information is even more frustrating. In XTrader you could see when the order server or price server goes down. In new TT you can't - your orders just mysteriously disappear. Audit logs show no record of orders being cancelled. File a support ticket and you get responses like "Our engineering team was alerted of these issues and performed a failover to resolve the issue. All connections properly failed-over and customers reported the issue to be resolve. Please contact your clearing firm or the exchange to verify order status of any orders that may have been impacted by this issue.". Okay that may address that the fail-over worked but it doesn't address why things failed in the first place, why there is no record of what orders were cancelled or how we are supposed to verifty orders when there is no record of what the orders were!

I filed a ticket to ask a very specific question (If all day orders are set to cancel on disconnect in the event of an outage, because all my orders were cancelled), and got the exact same response. Thankfully my days with TT are numbered.

.
Reply With Quote
 
(login for full post details)
  #35 (permalink)
Chicago, IL
 
Experience: None
Platform: oil super computer
Trading: multiple
 
Posts: 244 since Jun 2011
Thanks: 754 given, 335 received

https://status.trade.tt/

Have seen multiple people talking about their accounts showing open positions they are unable to close.

Sent using the futures.io mobile app

Reply With Quote
 
(login for full post details)
  #36 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Never seen that status page before. Thanks for link.

Not sure if this is related to the outage (don't think it is) but I am in the frustrating situation that my fills do not add up to what TT says my position is. I think this is because the fills only reflect transactions >5pm Monday while the position reflects everything >5pm Sunday. The old Holiday bug! You'd think after 4 years or whatever it is now, they could handle holidays correctly now. I mean this does happen 9 times per year. And if your thinking this should be easy to reconcile, my fills window has 309 fills in it already!

Reply With Quote
 
(login for full post details)
  #37 (permalink)
Europe
 
Experience: Advanced
Platform: TradeNavigator, BookMap
Trading: ES, CL, 6E, 6B
 
Posts: 457 since Jan 2017
Thanks: 17 given, 398 received


SMCJB View Post
Never seen that status page before. Thanks for link.

Not sure if this is related to the outage (don't think it is) but I am in the frustrating situation that my fills do not add up to what TT says my position is. I think this is because the fills only reflect transactions >5pm Monday while the position reflects everything >5pm Sunday. The old Holiday bug! You'd think after 4 years or whatever it is now, they could handle holidays correctly now. I mean this does happen 9 times per year. And if your thinking this should be easy to reconcile, my fills window has 309 fills in it already!

This isn't a TT issue, this is called CME-protocol, so yesterday + today count as 1 tradingday (with no settlement between)

Reply With Quote
 
(login for full post details)
  #38 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

I do know that. My point is when I pull up a fills window it should show all the fills for todays trade date, which is all fills since 5pm Sunday. It doesn't. Hence my fills don't match my position. Position is correct. Fills record is missing fills.

If your a TT user... here's another Holiday bug for you. If you look at a chart you will see that there is a daily bar for both yesterday (Monday) and for today (Tuesday). Analytics block in ADL also sees both of these. This is wrong - its one session and should be one bar. Tonight at downtime, that Monday bar will magically disappear from both the charts and the ADL Analytics block as it becomes consumed by the Tuesday bar! So for one day charts, indicators and ADL analytics block is wrong, but it corrects itself. Bug or Feature?

Reply With Quote
The following user says Thank You to SMCJB for this post:
 
(login for full post details)
  #39 (permalink)
Europe
 
Experience: Advanced
Platform: TradeNavigator, BookMap
Trading: ES, CL, 6E, 6B
 
Posts: 457 since Jan 2017
Thanks: 17 given, 398 received


SMCJB View Post
I do know that. My point is when I pull up a fills window it should show all the fills for todays trade date, which is all fills since 5pm Sunday. It doesn't. Hence my fills don't match my position. Position is correct. Fills record is missing fills.

If your a TT user... here's another Holiday bug for you. If you look at a chart you will see that there is a daily bar for both yesterday (Monday) and for today (Tuesday). Analytics block in ADL also sees both of these. This is wrong - its one session and should be one bar. Tonight at downtime, that Monday bar will magically disappear from both the charts and the ADL Analytics block as it becomes consumed by the Tuesday bar! So for one day charts, indicators and ADL analytics block is wrong, but it corrects itself. Bug or Feature?

ah ok, so I missunderstood your statement, sorry. no I don't use TT, it's already a while ago that I've used it.

Reply With Quote
The following user says Thank You to tr8er for this post:
 
(login for full post details)
  #40 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

CME Order Routing issues AGAIN. 3rd time in 4 days!

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #41 (permalink)
Pretoria Gauteng
 
Experience: Intermediate
Platform: Sierra Charts
Trading: NQ
 
Popsicle's Avatar
 
Posts: 249 since May 2016
Thanks: 2,426 given, 545 received

Same here. Got an email from my broker saying don’t trade on CME please until issues resolved. It sounds very similar to the issue that PC had and is still sorting out. Wonder what is going on.


Sent using the futures.io mobile app

Follow me on Twitter Reply With Quote
The following user says Thank You to Popsicle for this post:
 
(login for full post details)
  #42 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Per TT
Disruption : CME Order Management Issues
Customers should verify order status and positions with CME.

Me calling CME:
Me: Hi CME I would like to verify my order status
CME: Sure which orders would you like to verify?
Me: I don't know. Thats why I need to verify them
CME: Well how can we verify the status if you don't know what the order is?

It's all just CYA. If something goes wrong, bad positions, ie like the whole Phillips Capital issue, TT can say "well we told you to verify with the exchange, not our fault!".

Reply With Quote
The following 6 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #43 (permalink)
Chicago, IL
 
Experience: None
Platform: oil super computer
Trading: multiple
 
Posts: 244 since Jun 2011
Thanks: 754 given, 335 received



AMP blaming TT, TT blaming CME, CME blaming?......Gremlins?

Reply With Quote
The following 4 users say Thank You to mongoose for this post:
 
(login for full post details)
  #44 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

I haven't seen TT blame CME?

I must admit that while I did have the issue that all my ASE and Algo's cancelled early this morning, I've had no issues since, and I've had a busy day.

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #45 (permalink)
Legendary Market Wizard
Chicago
 
Experience: Beginner
Platform: Sierra Chart
Broker: Edge Clear
Trading: MES
 
snax's Avatar
 
Posts: 1,523 since Feb 2019
Thanks: 6,092 given, 6,075 received


SMCJB View Post
I haven't seen TT blame CME?

I must admit that while I did have the issue that all my ASE and Algo's cancelled early this morning, I've had no issues since, and I've had a busy day.

I had speculated that the Sierra Chart Order-Routing service would be affected because of the underlying dependency on TT backend services but I saw no issues at all today and I only trade CME products. I also have Phillip Capital as my clearing firm so everything was fine in that department as well.

I consider myself lucky that work was so busy last week that I had little time to trade.

Visit my futures io Trade Journal Reply With Quote
The following 3 users say Thank You to snax for this post:
 
(login for full post details)
  #46 (permalink)
Chicago, IL
 
Experience: None
Platform: oil super computer
Trading: multiple
 
Posts: 244 since Jun 2011
Thanks: 754 given, 335 received

Sierra Chart has posted an update on the TT situation, looks like there were multiple TT servers affected including the Aurora server.

https://www.sierrachart.com/SupportBoard.php?PostID=252008

Reply With Quote
The following 3 users say Thank You to mongoose for this post:
 
(login for full post details)
  #47 (permalink)
Legendary Market Wizard
Chicago
 
Experience: Beginner
Platform: Sierra Chart
Broker: Edge Clear
Trading: MES
 
snax's Avatar
 
Posts: 1,523 since Feb 2019
Thanks: 6,092 given, 6,075 received


mongoose View Post
Sierra Chart has posted an update on the TT situation, looks like there were multiple TT servers affected including the Aurora server.

https://www.sierrachart.com/SupportBoard.php?PostID=252008

Yes, thank you...just saw the email from Sierra Chart and the post as well. Everything appeared to be fine today, I do have server 1 as one of my secondaries so it may have failed-over transparently and I never noticed.

Visit my futures io Trade Journal Reply With Quote
The following 2 users say Thank You to snax for this post:
 
(login for full post details)
  #48 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Thanks. Looks like TT have now combined the issues from the last 3 days into a single issue that they claim to have fixed during downtime today.
02/16/21 05:00 PM
The previously reported issue has been resolved.

Issue Summary: CME Order Routing and Order Management Issue

Last weekend (12-Feb), TT tested and implemented a change to prevent a condition that triggered a failure of the CME order routing component which occurred on 11-Feb. There is no risk/exposure for other markets. This change resulted in unforeseen issues Sunday through Tuesday including ongoing order management impact for a subset of users. During this time our engineering and operations team remained focused on addressing the immediate term needs of clients while working toward the final resolution. Changes to resolve and prevent this issue were implemented during the trading break this evening (16-Feb).
As disappointed as I am about this, I don't see what my alternatives are.

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #49 (permalink)
Helsinki, Finland
 
Experience: Advanced
Platform: SC and TWS
Broker: IB and AMP/CQG
Trading: ES
 
Scalpguy's Avatar
 
Posts: 202 since Jul 2010
Thanks: 15 given, 149 received

AMP Futures status at 6:38 AM (UTC+0)

"We have disabled CME order routing. No new positions or orders on CME Exchange until full TT testing and confirmation."

It takes nothing to be a Pig
Reply With Quote
The following 2 users say Thank You to Scalpguy for this post:
 
(login for full post details)
  #50 (permalink)
Lebanon, PA USA
 
Experience: Intermediate
Platform: Sierra Chart
Broker: AMP, Denali Data
Trading: ES, Stocks, Options
 
Posts: 6 since Jul 2020
Thanks: 13 given, 10 received

So, i will not get into too much detail, but I have over a dozen trades on my last two statements that I never made......I made one trade with 3 contracts Sunday night, for a nice profit.......I was flat and went to bed. Monday and Tuesday several trades were made on my behalf, even after I had been assured I was flat with no pending orders. I even told Amp to restrict all trading on my account Monday night, and Tuesdays statement still showed open positions I was informed not to close because that would make the issue worse. Long story short 20% of my account gone from trades I did not make. What are my chances of getting this resolved and refunded? I just want to hear the truth........I am sick if getting the runaround.

Sent using the futures.io mobile app

Reply With Quote
 
(login for full post details)
  #51 (permalink)
Helsinki, Finland
 
Experience: Advanced
Platform: SC and TWS
Broker: IB and AMP/CQG
Trading: ES
 
Scalpguy's Avatar
 
Posts: 202 since Jul 2010
Thanks: 15 given, 149 received


Scalpguy View Post
AMP Futures status at 6:38 AM (UTC+0)

"We have disabled CME order routing. No new positions or orders on CME Exchange until full TT testing and confirmation."

24 hours after the status is still "disabled".

It takes nothing to be a Pig
Reply With Quote
The following 3 users say Thank You to Scalpguy for this post:
 
(login for full post details)
  #52 (permalink)
Helsinki, Finland
 
Experience: Advanced
Platform: SC and TWS
Broker: IB and AMP/CQG
Trading: ES
 
Scalpguy's Avatar
 
Posts: 202 since Jul 2010
Thanks: 15 given, 149 received


Fryer View Post
...What are my chances of getting this resolved and refunded? I just want to hear the truth........I am sick if getting the runaround.futures.io mobile app

They can track which orders really came in from you and which are caused by the system bug but it will take some time to go through all the executions done last days. TT is a big operator so there will be a lot of executions to check.

It would be nice to know if this a global incident or just related to some brokers only.

Well we don't know is this a hack or a bug but this kind of problems can always escalate quickly into very hazardous events and even kill the companies. Let's hope this is not the case and they are able to solve the situation soon.

EDIT:
These kind of events are very good reminders for us: Use always the full available leverage (not risk) so you can keep as little money as possible under the broker risk. And always trade from the limited liability entities such LLC

It takes nothing to be a Pig
Reply With Quote
The following 3 users say Thank You to Scalpguy for this post:
 
(login for full post details)
  #53 (permalink)
Lebanon, PA USA
 
Experience: Intermediate
Platform: Sierra Chart
Broker: AMP, Denali Data
Trading: ES, Stocks, Options
 
Posts: 6 since Jul 2020
Thanks: 13 given, 10 received

Part of the issue was, I saw open positions, when i was not trading while I was at work, and contacted Amp to flatten them......somehow that opened new positions in the opposite direction. Anyway, it is what it is. I feel like the more I plead my case the worse things get. I have taken big losses, but its hard to accept them when you did not make them. Thanks for your input. I was not on TT by the way, but Sierra with their order routing.

Sent using the futures.io mobile app

Reply With Quote
The following 2 users say Thank You to Fryer for this post:
 
(login for full post details)
  #54 (permalink)
Helsinki, Finland
 
Experience: Advanced
Platform: SC and TWS
Broker: IB and AMP/CQG
Trading: ES
 
Scalpguy's Avatar
 
Posts: 202 since Jul 2010
Thanks: 15 given, 149 received


Fryer View Post
I was not on TT by the way, but Sierra with their order routing

Btw. SC order routing is currently based on TT.

It takes nothing to be a Pig
Reply With Quote
The following 2 users say Thank You to Scalpguy for this post:
 
(login for full post details)
  #55 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Sorry to hear of your problems @Fryer. This sounds eerily like the Phillips Capital (and hence Ninja Trader/Edgeclear/and others) problem from last week.

I was a little surprised when I heard how decisively one broker shut down TT users and liquidated positions. If this was a common problem with many of their accounts I can see why they did it. Since I haven't currently heard of similar problems at other FCMs I wonder if that broker have their own TT setup and if something went wrong that specifically effected them.

In your case, since you called them, and told them to flatten you, I hope you should be protected. The problems arise when people saw positions they didn't recognize and flattened them themselves.

I understand the FCMs concerns with this. If you think about it, in some ways that's a free option. If you see a position you don't recognize it, document it and then offset it. If it goes in your favor, then it was a trade you put on, if it goes against you it's their fault because they showed your position incorrectly and you have the documentation to prove it!

@Big Mike making sure you saw @Fryer's posts.

Reply With Quote
The following user says Thank You to SMCJB for this post:
 
(login for full post details)
  #56 (permalink)
Helsinki, Finland
 
Experience: Advanced
Platform: SC and TWS
Broker: IB and AMP/CQG
Trading: ES
 
Scalpguy's Avatar
 
Posts: 202 since Jul 2010
Thanks: 15 given, 149 received

All SierraChart users please read this thread:

https://www.sierrachart.com/SupportBoard.php?ThreadID=60892

For example:


Quoting 
We will make an announcement later today with what we plan to do to avoid this issue in the future. Short answer is we are close to releasing our our own direct CME order routing and we will make a priority to get this finished. We have to put TT behind us as quickly as possible.

and from today:


Quoting 
Ok we just had a conversation with CQG, we are going to go ahead with the CQG FIX connection and replace TT as quickly as possible.


It takes nothing to be a Pig
Reply With Quote
The following 5 users say Thank You to Scalpguy for this post:
 
(login for full post details)
  #57 (permalink)
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
 
Posts: 799 since Nov 2011
Thanks: 873 given, 879 received


SMCJB View Post
Sorry to hear of your problems @Fryer. This sounds eerily like the Phillips Capital (and hence Ninja Trader/Edgeclear/and others) problem from last week.

I was a little surprised when I heard how decisively one broker shut down TT users and liquidated positions. If this was a common problem with many of their accounts I can see why they did it. Since I haven't currently heard of similar problems at other FCMs I wonder if that broker have their own TT setup and if something went wrong that specifically effected them.

In your case, since you called them, and told them to flatten you, I hope you should be protected. The problems arise when people saw positions they didn't recognize and flattened them themselves.

I understand the FCMs concerns with this. If you think about it, in some ways that's a free option. If you see a position you don't recognize it, document it and then offset it. If it goes in your favor, then it was a trade you put on, if it goes against you it's their fault because they showed your position incorrectly and you have the documentation to prove it!

@Big Mike making sure you saw @Fryer's posts.

From the sierrachart thread that @Scalpguy linked it sounded like there was an issue with the auto-liquidation feature, which I doubt most fcm's have enabled.

.
Reply With Quote
The following user says Thank You to addchild for this post:
 
(login for full post details)
  #58 (permalink)
Minoqua Wi USA
 
 
Posts: 69 since Sep 2019
Thanks: 38 given, 36 received

TT still seems to be having issues even yesterday...

https://status.trade.tt/

looks like it happened to 7 different FCMs and looks to be TT's error.
TT says "issue is impacting a subset of users" so this probably means all the 7 different FCMs on this "subset" TT server environment were affected. Which would explain why it wasn't across all FCMs. Something was wrong with this specific TT server environment.

Reply With Quote
The following user says Thank You to Mozart2112 for this post:
 
(login for full post details)
  #59 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Believe the issue yesterday was a minor connectivity issue which didn't effect routing. Interestingly I monitor my connection to TT using PingPlotter. I had minor connectivity issues at the time TT indicated there was a problem but PingPlotter showed no issues with the connection. Makes me wonder whether the connectivity issue was between their front end (which I believe is cloud based) and their back end (which I believe is exchange colocated).

I reached out to several people at FCMs and all but one said they had heard of the issues but they had not had any issues themselves. Trying to confirm with the one who had issues, exactly what issues they had.

Reply With Quote
 
(login for full post details)
  #60 (permalink)
Minoqua Wi USA
 
 
Posts: 69 since Sep 2019
Thanks: 38 given, 36 received

I heard it was FC Stone, AMP, GH Financials and I don't know the other firms...

Reply With Quote
 
(login for full post details)
  #61 (permalink)
Athens, Greece
 
Experience: Beginner
Platform: TTWeb
Broker: Amp/TT
Trading: E-mini ES, NQ, RTY, Currencies
 
Posts: 26 since Nov 2013
Thanks: 4 given, 20 received


Fryer View Post
Part of the issue was, I saw open positions, when i was not trading while I was at work, and contacted Amp to flatten them......somehow that opened new positions in the opposite direction. Anyway, it is what it is. I feel like the more I plead my case the worse things get. I have taken big losses, but its hard to accept them when you did not make them. Thanks for your input. I was not on TT by the way, but Sierra with their order routing.

Sent using the futures.io mobile app

Had the same issue. Closed Monday with -440 realized, only left a short 6B position open. Woke up Tuesday with -2k in open orders, but in my case Amp support told me to liquidate if in doubt (which probably opened positions all over the other side). Tuesday afternoon I had other orders opened and didn't touch them, was -6k at this point. Some time later more orders opened and flattened and Thursday morning I received a statement from Amp with 3x the losses I had when I closed on Monday (several liquidation fees, commissions etc added). Amp did not provide a helpful reply yet on how this matter will be dealt. TT neither. I am with TT's trader, not Sierra. Also can't trade since then

Reply With Quote
 
(login for full post details)
  #62 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

Sorry @sakisf. TT creates a trade log, and I think a full order log, which you can download from their portal. Have you tried doing that and reconciling to what you believe to be correct? I have no idea what I would do if something like this happened to me. I do hundreds of trades a day. It would be extremely difficult to reconcile if that trade log was somehow incorrect.

Let me be the first to say, as far as I know nothing like this ever happened with XTrader in its 26 years!

Reply With Quote
The following user says Thank You to SMCJB for this post:
 
(login for full post details)
  #63 (permalink)
Legendary Market Wizard
Chicago
 
Experience: Beginner
Platform: Sierra Chart
Broker: Edge Clear
Trading: MES
 
snax's Avatar
 
Posts: 1,523 since Feb 2019
Thanks: 6,092 given, 6,075 received

Since a few here are posting about the recent TT outage affecting the Sierra Chart Order-Routing service, I thought I'd share this post from the SC engineering team on their support board from Tuesday, Februrary 16:


Quoting 
We will make an announcement later today with what we plan to do to avoid this issue in the future. Short answer is we are close to releasing our our own direct CME order routing and we will make a priority to get this finished. We have to put TT behind us as quickly as possible.

And yes we know we are slow with getting this out, but the testing procedure through the CME was not an easy thing to go through and we have to go through it again because the first test was through their test environment and not certification. And we also have other priorities.

We have made a lot of major accomplishments with Sierra Chart in the last year none of which are very easy. We do work very very hard with getting things done.

We will do our best to get our direct CME routing out in about 60 days.


Visit my futures io Trade Journal Reply With Quote
The following user says Thank You to snax for this post:
 
(login for full post details)
  #64 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

@Fryer, @sakisf, for clarification are these issues SC platform issues, which uses TT order routing, or are they TT platform issues?

Reply With Quote
 
(login for full post details)
  #65 (permalink)
Athens, Greece
 
Experience: Beginner
Platform: TTWeb
Broker: Amp/TT
Trading: E-mini ES, NQ, RTY, Currencies
 
Posts: 26 since Nov 2013
Thanks: 4 given, 20 received

@SMCJB for me it was with TT (desktop chrome-based version) for @Fryer it was with Sierra.




Seems like trading is now restored with TT platform. For any losses caused by the incident I guess we are out of luck according to the clause we accepted with TT.

Reply With Quote
The following 2 users say Thank You to sakisf for this post:
 
(login for full post details)
  #66 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

@sakisf I think there's a clause like that in most software, which is one of the reasons I'm surprised that the Ninja situation seems to have been sorted out so cleanly. Do you have a link to the "Full Report" I can't follow it from the image you posted.

Anyway my current situation with TT this afternoon.
Fills displayed in the Fills widget do not add up to the positions in the Position Widget.
Positions displayed in the Positions widget do not equal Positions shown in the Order and Fills Widget.

While Fills displayed in the Fills widget do equal Fills shown in the Order and Fills Widget, and the Fills shown do add up to the Position shown in the in the Order and Fills Widget I believe all three of those are wrong and what is show in the Positions Widget is actually correct. I know for sure that the Fills Widget and the Orders and Fills Widget are both missing positions.

Finally I just checked the fills file available on the download portal and that looks correct which is reassuring. So worst case scenario I can always refer to that.
I suspect this will eventually fall into "we cannot reproduce the error" category and hence the ticket will be close with "Resolution: Fixed".

Reply With Quote
The following user says Thank You to SMCJB for this post:
 
(login for full post details)
  #67 (permalink)
Athens, Greece
 
Experience: Beginner
Platform: TTWeb
Broker: Amp/TT
Trading: E-mini ES, NQ, RTY, Currencies
 
Posts: 26 since Nov 2013
Thanks: 4 given, 20 received

@SMCJB, here's the link to the report: https://info.ampfutures.com/hubfs/Feb_2021_CME_OrderRouting_and_OrderManagement_Issue.pdf

My fills and orders added up in both widgets, I even see their results under Trade Analytics too, with the exception I did not open any of them. I only closed some of the ghost orders after receiving the green light from Amp support (they actually said liquidate and dispute them on the statement as the loss shown in Positions widget was at the time 5x the actual loss for the day) so I guess it opened opposite orders - by that time there was no warning received not to do so. Then I had several orders opened and closed minutes/hours later by the risk manager, somehow some of them reduced the total reported loss (at some point the unrealized loss was exceeding my account size while maintenance margin was 4x that).

I sent them everything, screenshots, fill reports etc. and I only received generic replies pointing me to the status page of TT and Amp announcements. Neither Amp/TT responded to my mails / tickets about the additional losses I incurred because of their problems, so I am not gonna bother further, at least I got out without owing them anything

Reply With Quote
 
(login for full post details)
  #68 (permalink)
Legendary Market Wizard
Houston, TX
 
Experience: Advanced
Platform: Trading Technologies
Broker: Primary Advantage Futures. Also ED&F and Tradestation
Trading: Primarily Energy but also a little GE, GC, SI & Bitcoin
 
Posts: 3,959 since Dec 2013
Thanks: 3,253 given, 7,754 received

@sakisf that's awful. If they told you to "liquidate and dispute them on the statement" then I think you should have some recourse against them. I can see how your broker can liquidate you but I don't see how a risk manager can open a trade in your account. If they did then again I think you have some recourse against them.

@Big Mike you asked us to keep this out of the Phillips/Ninja thread. Problem is nobody is paying attention to it over here. This is appears to be very similar to the PC issue.

Reply With Quote
The following 2 users say Thank You to SMCJB for this post:
 
(login for full post details)
  #69 (permalink)
Athens, Greece
 
Experience: Beginner
Platform: TTWeb
Broker: Amp/TT
Trading: E-mini ES, NQ, RTY, Currencies
 
Posts: 26 since Nov 2013
Thanks: 4 given, 20 received


SMCJB View Post
@sakisf that's awful. If they told you to "liquidate and dispute them on the statement" then I think you should have some recourse against them. I can see how your broker can liquidate you but I don't see how a risk manager can open a trade in your account. If they did then again I think you have some recourse against them.

@Big Mike you asked us to keep this out of the Phillips/Ninja thread. Problem is nobody is paying attention to it over here. This is appears to be very similar to the PC issue.


I can't blame Amp on this matter as it was hours after a US holiday started and the ghost orders were opened during the market close time. The only thing I have against them is that they sent an email saying that they checked with CME and that any positions on my account were correct according to CME and I should trade normally. It was after this that all went to hell and their support person told me that if I see any error I should close and dispute - apparently they had no full knowledge at this time either.



^^ These were the last opened and closed positions the next day by Amp's RM. They were probably trying to offset the previous ghost orders and reduced the total loss but not to the actual position.

TT on the other hand only asked us to contact the exchange and identify/offset the ghost orders on our own

If it wasn't for the platform and the bad connectivity - lag with CQG I would have left already.

Reply With Quote


futures io Trading Community Trading Reviews and Vendors Brokers > TT TradingTechnologies


Last Updated on February 23, 2021


Upcoming Webinars and Events
 

NinjaTrader Indicator Challenge!

Ongoing
 

Journal Challenge w/$1500 prizes from Topstep!

February
 

Identifying Setups & Targets Using Profile Charts w/Trevor & Tradovate

Feb 25
 

Battlestations! Show us your trading desk - $1,500 in prizes!

March
     



Copyright © 2021 by futures io, s.a., Av Ricardo J. Alfaro, Century Tower, Panama, +507 833-9432, info@futures.io
All information is for educational use only and is not investment advice.
There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
no new posts