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TT TradingTechnologies

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  #41 (permalink)
 Popsicle 
Pretoria Gauteng
 
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Same here. Got an email from my broker saying donít trade on CME please until issues resolved. It sounds very similar to the issue that PC had and is still sorting out. Wonder what is going on.


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  #42 (permalink)
 SMCJB 
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Per TT
Disruption : CME Order Management Issues
Customers should verify order status and positions with CME.

Me calling CME:
Me: Hi CME I would like to verify my order status
CME: Sure which orders would you like to verify?
Me: I don't know. Thats why I need to verify them
CME: Well how can we verify the status if you don't know what the order is?

It's all just CYA. If something goes wrong, bad positions, ie like the whole Phillips Capital issue, TT can say "well we told you to verify with the exchange, not our fault!".

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  #43 (permalink)
 mongoose 
Chicago, IL
 
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AMP blaming TT, TT blaming CME, CME blaming?......Gremlins?

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  #44 (permalink)
 SMCJB 
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I haven't seen TT blame CME?

I must admit that while I did have the issue that all my ASE and Algo's cancelled early this morning, I've had no issues since, and I've had a busy day.

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  #45 (permalink)
 snax 
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SMCJB View Post
I haven't seen TT blame CME?

I must admit that while I did have the issue that all my ASE and Algo's cancelled early this morning, I've had no issues since, and I've had a busy day.

I had speculated that the Sierra Chart Order-Routing service would be affected because of the underlying dependency on TT backend services but I saw no issues at all today and I only trade CME products. I also have Phillip Capital as my clearing firm so everything was fine in that department as well.

I consider myself lucky that work was so busy last week that I had little time to trade.

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  #46 (permalink)
 mongoose 
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Sierra Chart has posted an update on the TT situation, looks like there were multiple TT servers affected including the Aurora server.

https://www.sierrachart.com/SupportBoard.php?PostID=252008

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  #47 (permalink)
 snax 
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mongoose View Post
Sierra Chart has posted an update on the TT situation, looks like there were multiple TT servers affected including the Aurora server.

https://www.sierrachart.com/SupportBoard.php?PostID=252008

Yes, thank you...just saw the email from Sierra Chart and the post as well. Everything appeared to be fine today, I do have server 1 as one of my secondaries so it may have failed-over transparently and I never noticed.

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  #48 (permalink)
 SMCJB 
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Thanks. Looks like TT have now combined the issues from the last 3 days into a single issue that they claim to have fixed during downtime today.
02/16/21 05:00 PM
The previously reported issue has been resolved.

Issue Summary: CME Order Routing and Order Management Issue

Last weekend (12-Feb), TT tested and implemented a change to prevent a condition that triggered a failure of the CME order routing component which occurred on 11-Feb. There is no risk/exposure for other markets. This change resulted in unforeseen issues Sunday through Tuesday including ongoing order management impact for a subset of users. During this time our engineering and operations team remained focused on addressing the immediate term needs of clients while working toward the final resolution. Changes to resolve and prevent this issue were implemented during the trading break this evening (16-Feb).
As disappointed as I am about this, I don't see what my alternatives are.

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  #49 (permalink)
 Scalpguy 
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AMP Futures status at 6:38 AM (UTC+0)

"We have disabled CME order routing. No new positions or orders on CME Exchange until full TT testing and confirmation."

It takes nothing to be a Pig
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  #50 (permalink)
 Fryer 
Lebanon, PA USA
 
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So, i will not get into too much detail, but I have over a dozen trades on my last two statements that I never made......I made one trade with 3 contracts Sunday night, for a nice profit.......I was flat and went to bed. Monday and Tuesday several trades were made on my behalf, even after I had been assured I was flat with no pending orders. I even told Amp to restrict all trading on my account Monday night, and Tuesdays statement still showed open positions I was informed not to close because that would make the issue worse. Long story short 20% of my account gone from trades I did not make. What are my chances of getting this resolved and refunded? I just want to hear the truth........I am sick if getting the runaround.

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